United Airlines

✅ Verified Review | Charleston to Hancock via Chicago. United assumed operations to my hometown from Delta a few years ago and the service has become garbage. Almost every flight I've been on has been delayed or canceled. Every time I fly there it's a toss up whether or not I make it and chances are good I won't make it back to work on time. If given the option, take a different airline. In addition to their inability to manage the flight leg, their planes have uncomfortable seats and are usually too hot. If anybody from United reads this, you should go talk with a Delta rep and learn from them. Service wasn't this terrible when they managed the flight.

✅ Verified Review | Flying United Airlines from Oklahoma City to New Orleans. Got up at 4.30 am to catch my flight for 6.25 am. Didn't get up in the air until 7.40. Next flight from Houston to New Orleans was scheduled to leave at 9.45 after delays. Around 10.20, after waiting on the ground for over half an hour, they tell us they need to refuel the plane. Currently waiting for them to finish. Scheduled to arrive before 10.00. Looking more like noon now.

Los Angeles to San Francisco. Had a very pleasant flight with United Airlines. Even though we had a delay out of LAX because of weather at SFO. The delay ended up being 2 hours. For the first part of the trip we sat at the gate at LA, but eventually pushed back and sat out on the tarmac somewhere until we got clearance from San Francisco. Understandably some passengers were upset because of possible missed connections at SFO, but weather is what it is, and an airline can't help that. Some opted to disembark before we pushed back from the terminal. The pilot was very courteous and apologetic. You could tell he cared as he tried to work whatever magic he could to get us out as early as possible. He was even apologetic over the the way some of the ground crew was apparently dealing with customer concerns which he felt wasn't totally what it should have been. Some things he apparently overheard and apologized for. The cabin crew onboard the flight was pleasant as well (though I think it would have been cool if they had offered water, or peanuts or something as we sat waiting. Since we really didn't know how long it was going to be.) Still I felt the flight and cabin crew handled it as well as they could. And I got a great price (even with the upgrade, which at 6'3, the extra leg room was nice considering the predicament that ensued).

Knoxville to Milan via Washington IAD with United. First flight delayed for an hour leaving me 8 minutes to get across Dulles Int to my connecting flight. Upon landing at Dulles, the ground crew took forever to get the stairs to the plane. When I got to my gate the flight had departed. Had to visit their customer service and have never been treated so badly in my life. Several people already lined up for the agents and when I finally got to the agent, she informed me that she wouldn't help me because she was now off duty. I had to get back in line and wait even longer. They did book me on another flight but left me waiting in the airport for 19+ hours. Absolutely the worst I have been treated in 30 years of travelling. I will never book another flight on United again.

Flew IAD to BRU with United. United business class is really substandard. The seats are very cramped and not comfortable at all. They put 6 seats in a row (very narrow seats, no privacy, no place to rest your arms) which means United Business Class is more like a Premium Economy but sold at the same price as the much better business class seats offered by airlines from Europe or Asia. The food and service are also rather poor. The lounge is poor (they even charge 5 US$ for a Sam Adams beer even for passengers that paid international business class) with little choice of food and no pre-dining options. Avoid flying United Airlines if you can. Airlines from Europe or Asia have a much better product to offer for the same or lower prices.

Horrible customer service. Our inbound flight arrived on time in Dulles and we made it to the gate with little time to spare. After 20 minutes we had a flight delay of 2 hours. While waiting in the customer service line for quite some time the flight changed again and again and yet again. Apparently the plane had already been sitting for 3 hours with mechanical issues. The flight was ovebooked by 5 seats. One by one all of the PA flights were getting delayed. We just wanted to obtain our luggage, get a rental car and go home. The very rude customer rep basically told us we were crazy saying it was overbooked and it was impossible to get our luggage. Finally our flight was canceled. We were offered a bus service. All we had to do was go here, then there, then here and then there again. United had very little contact with the shuttle service people and did not want to deal with us any longer. After a total wait of 4 hours getting the run around and lied to and treated like this was our fault we were finally on the road back to PA. While we should all be tuckedd away at home at the early hour of 1 am we will be lucky to make it to HIA and then get home before the sun rises. Any travelers looking to utilize United, do yourself a favor and choose a better company.

✅ Verified Review | Business Class from San Francisco to Frankfurt on the upper deck of a United Airlines Boeing 747. Everything was perfect from the moment I arrived at the airport to landing. I had a pre-flight cup of coffee and a light breakfast of a muffin and juice in the United Club. Boarding was quick and efficient. I had plenty of storage space at my window seat with the side cabinets under the window. A pre-flight cocktail was followed by another shortly after take-off. My dinner of rib-eye steak was delicious, and the service was attentive and friendly. After dinner I turned my seat into a bed and got several hours of sleep. Breakfast was delicious.

✅ Verified Review | This is - surprise - a positive review of United flight (UA219), non-stop Chicago ORD to Honolulu. We thoroughly enjoyed this 9-hour flight. Granted, there's neither a meal service in economy nor seat back entertainment anywhere, but fairly good hot food and alcoholic beverages can be bought, and one can either read a book or do the puzzles in the "Hemispheres" magazine. The crew was pleasant and eager to please. Seats in the 2-5-2 seating configuration were quite comfortable, which we hope United maintains for this long flight. We both managed a few hours' sleep, so were quite rested on arrival and ready for our Hawaiian Airlines connection to the Big Island. We heartily recommend this stopover-free way to get to Hawaii from Chicago.

United Airlines from Albany with a connecting flight in Newark to Montego Bay in Jamaica. We got to the airport early, boarded our plane on time (United Express Plane), first flight of the morning, and had to deplane due to a hydraulic pump failure. So all 11 of us went back into the airport and we're told it was a quick fix. About a half hour later we got back on the same plane, took off and we were in the air for 10 minutes, and then told we had to go back to Albany due to the same pump failing again. Why was this not tested in the morning before the first flight goes out? Why would we get back on the same plane with mechanical issues? So after getting off the plane for a second time we went back to speak with the gate staff who were less than helpful. None of them knew what was going on, no updates were provide and none of them spoke English clearly. We ended up mapping our own way from Albany to Philadelphia, Philadelphia to Miami, spending the night in Miami, and getting to Jamaica the next day by noon. All of these inconveniences will be paid for by United, and they even sent us each $50 vouchers, which we will not be using because we plan to never fly with United again. The story doesn't end here, our flight from Jamaica to Newark boarded late, no big deal we got there. As soon as we landed we were notified that our final flight from Newark to Albany had been delayed over 2 hours with no explanation. So, we sat in the airport for another 5 hours, not receiving updates as the gate staff still did not speak English, and were sarcastic and rude, as if our questions were stupid. Finally we boarded the express plane (that smelled like it had never been cleaned before) at 10:30, just making it out of Newark for the night and landed in Albany a little before midnight. We lost a day and a half of our vacation, spent hundreds of extra unplanned dollars and even considered just going home all because of United Airlines. We will not be using our vouchers they gave us because we will not be flying with them ever again. We will be flying with Southwest from now on like we used to. We tried United due to the travel agent and the package selected by our family members. United was an absolutely horrific experience. Their planes are old and they have an incredibly unfriendly staff.

✅ Verified Review | Honolulu to San Francisco with United Airlines. Flight attendants rude - had multiple flight attendants bump into me with carts with no apologies. Offered 1 complimentary soda, with optional water now and then. Seat tv controls were located on top of the armrest which provided no room for my arms to rest without adjusting multiple aspects of tv. That was only if the any type of entertainment was offered for the 6 hour flight. Had to use my ipad for entertainment. On the way back they would not offer internet due to unavailable for transocean flight, (even though it was on the previous flight to Hawaii) which price for both flights were identical. United offer a direct tv option only with excessive credit card charges. It should also be mentioned that they even showed pricing for flights that were over 2 hours were charged more per movie. Boarding agent almost would not to let me take my normal sized carry on, due to space limitations. When all I had was on small bag that fit in all there metal measuring racks. After telling her I was not checking my bag got on the plane and there was so much space in the overheads that some remained open after passengers were all seated. I cannot believe how far standards have dropped for airlines.