United Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4843 reviews
3/10
3 star Skytrax Rating
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1/10

"better co-ordination is necessary"

(United Kingdom)

Verified Review | Original flight with United Airlines flying from Leon/Guanajuato to Los Angeles delayed due to mechanical problem. Delay was supposed to be 3 hours, then 5, then overnight. We were rebooked to the next morning. Sent to the Hampton Inn with many other from the flight, which overloaded the Hampton Inn. Terrible shuttle and check in. Better co-ordination is necessary.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteBJX to LAX
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"this is unacceptable"

(United States)

Verified Review | The Thanksgiving I never had, to the one I spent stuck in a hotel in Houston that I paid for because of United Airlines. Our flight from Washington DC to Liberia (Costa Rica) via Houston first gets delayed for 6 hours under the pretense of weather, to only be cancelled at 2 pm when guests were expecting to board without any advance notice. We had a family member that flew on Southwest and were able to travel and at no point was the flight cancelled due to weather. Same departure city Houston, same time 9 am, same arrival time 2 pm, instead we are not only kept in the dark but left with the responsibility of finding accommodation until tomorrow - meanwhile we are now paying for two hotels, one in Houston away from family, and in Costa Rica where we should have been. I expect a better solution and outcome then a deeper hole in my pocket. This is unacceptable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIAD to LIR via IAH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"get to surprise my family"

(United States)

I usually fly with Frontier, but booked a flight home on thanksgiving with United Airlines. My original route was Orlando to Houston for a 2 hour layover, then heading to Denver. My family was planning to hold thanksgiving dinner, since I wasnt expected to arrive in Denver until 5:30pm. When I got to the airport and casually stated this fact to the United crew, they put me on a flight that flew me directly to Denver from Orlando. I arrived at 1:30, and now get to surprise my family and enjoy thanksgiving together! So amazing! I will stay loyal to United Airlines.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMCO to DEN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"service has become garbage"

(United States)

Verified Review | Charleston to Hancock via Chicago. United assumed operations to my hometown from Delta a few years ago and the service has become garbage. Almost every flight I've been on has been delayed or canceled. Every time I fly there it's a toss up whether or not I make it and chances are good I won't make it back to work on time. If given the option, take a different airline. In addition to their inability to manage the flight leg, their planes have uncomfortable seats and are usually too hot. If anybody from United reads this, you should go talk with a Delta rep and learn from them. Service wasn't this terrible when they managed the flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCHS to CMX via ORD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"waiting on the ground for over half an hour"

(United States)

Verified Review | Flying United Airlines from Oklahoma City to New Orleans. Got up at 4.30 am to catch my flight for 6.25 am. Didn't get up in the air until 7.40. Next flight from Houston to New Orleans was scheduled to leave at 9.45 after delays. Around 10.20, after waiting on the ground for over half an hour, they tell us they need to refuel the plane. Currently waiting for them to finish. Scheduled to arrive before 10.00. Looking more like noon now.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOKC to MSY
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"a very pleasant flight "

(United States)

Los Angeles to San Francisco. Had a very pleasant flight with United Airlines. Even though we had a delay out of LAX because of weather at SFO. The delay ended up being 2 hours. For the first part of the trip we sat at the gate at LA, but eventually pushed back and sat out on the tarmac somewhere until we got clearance from San Francisco. Understandably some passengers were upset because of possible missed connections at SFO, but weather is what it is, and an airline can't help that. Some opted to disembark before we pushed back from the terminal. The pilot was very courteous and apologetic. You could tell he cared as he tried to work whatever magic he could to get us out as early as possible. He was even apologetic over the the way some of the ground crew was apparently dealing with customer concerns which he felt wasn't totally what it should have been. Some things he apparently overheard and apologized for. The cabin crew onboard the flight was pleasant as well (though I think it would have been cool if they had offered water, or peanuts or something as we sat waiting. Since we really didn't know how long it was going to be.) Still I felt the flight and cabin crew handled it as well as they could. And I got a great price (even with the upgrade, which at 6'3, the extra leg room was nice considering the predicament that ensued).
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLAX to SFO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"never been treated so badly"

(United States)

Knoxville to Milan via Washington IAD with United. First flight delayed for an hour leaving me 8 minutes to get across Dulles Int to my connecting flight. Upon landing at Dulles, the ground crew took forever to get the stairs to the plane. When I got to my gate the flight had departed. Had to visit their customer service and have never been treated so badly in my life. Several people already lined up for the agents and when I finally got to the agent, she informed me that she wouldn't help me because she was now off duty. I had to get back in line and wait even longer. They did book me on another flight but left me waiting in the airport for 19+ hours. Absolutely the worst I have been treated in 30 years of travelling. I will never book another flight on United again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTYS to MXP via IAD
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"United business class is really substandard"

(Belgium)

Flew IAD to BRU with United. United business class is really substandard. The seats are very cramped and not comfortable at all. They put 6 seats in a row (very narrow seats, no privacy, no place to rest your arms) which means United Business Class is more like a Premium Economy but sold at the same price as the much better business class seats offered by airlines from Europe or Asia. The food and service are also rather poor. The lounge is poor (they even charge 5 US$ for a Sam Adams beer even for passengers that paid international business class) with little choice of food and no pre-dining options. Avoid flying United Airlines if you can. Airlines from Europe or Asia have a much better product to offer for the same or lower prices.
AircraftBoeing 777-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIAD to BRU
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"horrible customer service"

(United States)

Horrible customer service. Our inbound flight arrived on time in Dulles and we made it to the gate with little time to spare. After 20 minutes we had a flight delay of 2 hours. While waiting in the customer service line for quite some time the flight changed again and again and yet again. Apparently the plane had already been sitting for 3 hours with mechanical issues. The flight was ovebooked by 5 seats. One by one all of the PA flights were getting delayed. We just wanted to obtain our luggage, get a rental car and go home. The very rude customer rep basically told us we were crazy saying it was overbooked and it was impossible to get our luggage. Finally our flight was canceled. We were offered a bus service. All we had to do was go here, then there, then here and then there again. United had very little contact with the shuttle service people and did not want to deal with us any longer. After a total wait of 4 hours getting the run around and lied to and treated like this was our fault we were finally on the road back to PA. While we should all be tuckedd away at home at the early hour of 1 am we will be lucky to make it to HIA and then get home before the sun rises. Any travelers looking to utilize United, do yourself a favor and choose a better company.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIAD to HIA
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"service was attentive and friendly"

(United States)

Verified Review | Business Class from San Francisco to Frankfurt on the upper deck of a United Airlines Boeing 747. Everything was perfect from the moment I arrived at the airport to landing. I had a pre-flight cup of coffee and a light breakfast of a muffin and juice in the United Club. Boarding was quick and efficient. I had plenty of storage space at my window seat with the side cabinets under the window. A pre-flight cocktail was followed by another shortly after take-off. My dinner of rib-eye steak was delicious, and the service was attentive and friendly. After dinner I turned my seat into a bed and got several hours of sleep. Breakfast was delicious.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSFO to FRA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes