"better co-ordination is necessary"
Keith Lumpkin (United Kingdom)
✅ Verified Review | Original flight with United Airlines flying from Leon/Guanajuato to Los Angeles delayed due to mechanical problem. Delay was supposed to be 3 hours, then 5, then overnight. We were rebooked to the next morning. Sent to the Hampton Inn with many other from the flight, which overloaded the Hampton Inn. Terrible shuttle and check in. Better co-ordination is necessary.
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | BJX to LAX |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"this is unacceptable"
Audrey Achonu (United States)
✅ Verified Review | The Thanksgiving I never had, to the one I spent stuck in a hotel in Houston that I paid for because of United Airlines. Our flight from Washington DC to Liberia (Costa Rica) via Houston first gets delayed for 6 hours under the pretense of weather, to only be cancelled at 2 pm when guests were expecting to board without any advance notice. We had a family member that flew on Southwest and were able to travel and at no point was the flight cancelled due to weather. Same departure city Houston, same time 9 am, same arrival time 2 pm, instead we are not only kept in the dark but left with the responsibility of finding accommodation until tomorrow - meanwhile we are now paying for two hotels, one in Houston away from family, and in Costa Rica where we should have been. I expect a better solution and outcome then a deeper hole in my pocket. This is unacceptable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | IAD to LIR via IAH |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"get to surprise my family"
Hannah May (United States)
I usually fly with Frontier, but booked a flight home on thanksgiving with United Airlines. My original route was Orlando to Houston for a 2 hour layover, then heading to Denver. My family was planning to hold thanksgiving dinner, since I wasnt expected to arrive in Denver until 5:30pm. When I got to the airport and casually stated this fact to the United crew, they put me on a flight that flew me directly to Denver from Orlando. I arrived at 1:30, and now get to surprise my family and enjoy thanksgiving together! So amazing! I will stay loyal to United Airlines.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MCO to DEN |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service has become garbage"
Mark Gockenbach (United States)
✅ Verified Review | Charleston to Hancock via Chicago. United assumed operations to my hometown from Delta a few years ago and the service has become garbage. Almost every flight I've been on has been delayed or canceled. Every time I fly there it's a toss up whether or not I make it and chances are good I won't make it back to work on time. If given the option, take a different airline. In addition to their inability to manage the flight leg, their planes have uncomfortable seats and are usually too hot. If anybody from United reads this, you should go talk with a Delta rep and learn from them. Service wasn't this terrible when they managed the flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CHS to CMX via ORD |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"waiting on the ground for over half an hour"
Alex Dines (United States)
✅ Verified Review | Flying United Airlines from Oklahoma City to New Orleans. Got up at 4.30 am to catch my flight for 6.25 am. Didn't get up in the air until 7.40. Next flight from Houston to New Orleans was scheduled to leave at 9.45 after delays. Around 10.20, after waiting on the ground for over half an hour, they tell us they need to refuel the plane. Currently waiting for them to finish. Scheduled to arrive before 10.00. Looking more like noon now.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | OKC to MSY |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very pleasant flight "
John Kohne (United States)
Los Angeles to San Francisco. Had a very pleasant flight with United Airlines. Even though we had a delay out of LAX because of weather at SFO. The delay ended up being 2 hours. For the first part of the trip we sat at the gate at LA, but eventually pushed back and sat out on the tarmac somewhere until we got clearance from San Francisco. Understandably some passengers were upset because of possible missed connections at SFO, but weather is what it is, and an airline can't help that. Some opted to disembark before we pushed back from the terminal. The pilot was very courteous and apologetic. You could tell he cared as he tried to work whatever magic he could to get us out as early as possible. He was even apologetic over the the way some of the ground crew was apparently dealing with customer concerns which he felt wasn't totally what it should have been. Some things he apparently overheard and apologized for. The cabin crew onboard the flight was pleasant as well (though I think it would have been cool if they had offered water, or peanuts or something as we sat waiting. Since we really didn't know how long it was going to be.) Still I felt the flight and cabin crew handled it as well as they could. And I got a great price (even with the upgrade, which at 6'3, the extra leg room was nice considering the predicament that ensued).
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | LAX to SFO |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never been treated so badly"
H Smith (United States)
Knoxville to Milan via Washington IAD with United. First flight delayed for an hour leaving me 8 minutes to get across Dulles Int to my connecting flight. Upon landing at Dulles, the ground crew took forever to get the stairs to the plane. When I got to my gate the flight had departed. Had to visit their customer service and have never been treated so badly in my life. Several people already lined up for the agents and when I finally got to the agent, she informed me that she wouldn't help me because she was now off duty. I had to get back in line and wait even longer. They did book me on another flight but left me waiting in the airport for 19+ hours. Absolutely the worst I have been treated in 30 years of travelling. I will never book another flight on United again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | TYS to MXP via IAD |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"United business class is really substandard"
Vincent De Vroey (Belgium)
Flew IAD to BRU with United. United business class is really substandard. The seats are very cramped and not comfortable at all. They put 6 seats in a row (very narrow seats, no privacy, no place to rest your arms) which means United Business Class is more like a Premium Economy but sold at the same price as the much better business class seats offered by airlines from Europe or Asia. The food and service are also rather poor. The lounge is poor (they even charge 5 US$ for a Sam Adams beer even for passengers that paid international business class) with little choice of food and no pre-dining options. Avoid flying United Airlines if you can. Airlines from Europe or Asia have a much better product to offer for the same or lower prices.
Aircraft | Boeing 777-200 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | IAD to BRU |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"horrible customer service"
M Miller (United States)
Horrible customer service. Our inbound flight arrived on time in Dulles and we made it to the gate with little time to spare. After 20 minutes we had a flight delay of 2 hours. While waiting in the customer service line for quite some time the flight changed again and again and yet again. Apparently the plane had already been sitting for 3 hours with mechanical issues. The flight was ovebooked by 5 seats. One by one all of the PA flights were getting delayed. We just wanted to obtain our luggage, get a rental car and go home. The very rude customer rep basically told us we were crazy saying it was overbooked and it was impossible to get our luggage. Finally our flight was canceled. We were offered a bus service. All we had to do was go here, then there, then here and then there again. United had very little contact with the shuttle service people and did not want to deal with us any longer. After a total wait of 4 hours getting the run around and lied to and treated like this was our fault we were finally on the road back to PA. While we should all be tuckedd away at home at the early hour of 1 am we will be lucky to make it to HIA and then get home before the sun rises. Any travelers looking to utilize United, do yourself a favor and choose a better company.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | IAD to HIA |
Date Flown | November 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"service was attentive and friendly"
4 reviews Michael Andersen (United States)
✅ Verified Review | Business Class from San Francisco to Frankfurt on the upper deck of a United Airlines Boeing 747. Everything was perfect from the moment I arrived at the airport to landing. I had a pre-flight cup of coffee and a light breakfast of a muffin and juice in the United Club. Boarding was quick and efficient. I had plenty of storage space at my window seat with the side cabinets under the window. A pre-flight cocktail was followed by another shortly after take-off. My dinner of rib-eye steak was delicious, and the service was attentive and friendly. After dinner I turned my seat into a bed and got several hours of sleep. Breakfast was delicious.
Aircraft | Boeing 747-400 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | SFO to FRA |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |