United Airlines

✅ Verified Review | Seattle to Orlando via Chicago. As an American citizen traveling domestically, over the past 15 years, I've come to set the bar about as low as it can get for flying. That said, I will never fly United Airlines again. Enough is enough. My boyfriend and I had pre-selected our seats, yet did not have seat assignments after checking in. It's the holidays, so lines were long at check in. There was a woman in line with several suitcases, two of which were less than 4lbs over the weight limit. Instead of just taking pity on her and expediting the line by accepting her suitcases on the first, second, third and fourth times she repacked them, employees felt it was a better option to continue to hold up the line and create confusion as she kept having to drag her suitcases back and forth. Know when to just cut your losses. Because of the seating issue I was not able to sit with my boyfriend on the second flight. Upon landing, we learned that one of our suitcases was not on the plane, leaving my boyfriend with none of his things. We were told that it would be delivered to our hotel (2 hours away) by the end of the day. I am sceptical, but will see. My own brand new suitcase's retractable handle is now completely broken and won't budge from its retracted position. I was curtly informed that they are not liable for this damage. I have degenerative disc disease in my lower back, so it's very uncomfortable if not painful to try and drag my suitcase around without a retractable handle. So thanks a lot for that, United. We paid $25 per bag for this "service," but no refund was offered. And they'll gouge us again on the way home. These weren't cheap tickets, with the time of year. My money will never go to United again.

✅ Verified Review | Aruba to Washington. This has been by far the worst experience ever. I have never had so many hiccups in one day it's ridiculous. I arrived to the airport 6 hrs early because of an emergency and I was not able to be moved to an earlier flight or wasn't given the option to fly standby for "open" flights without a $75 fee. I waited for my original flight which wasn't until 5:15 pm, just to get a text stating the flight was delayed one hour and fifteen minutes. The lady at the counter refused to look up my flight info and give me any options or additional information. I get on the plane at 6:07pm and sit until 7:45 because of issues with lighting. At this point I am now over 2 hrs behind schedule and the only accommodation they gave us were 9 movies to choose from for a 3 hour flight! The cable wasn't available for free (as they stated) until the last 30 minutes of the flight. Once we land of course my connecting flight took off without me due to us being 2 hrs behind schedule. We landed at 10:27 and my flight left at 10:00. I waited in a customer service line until 12:00 midnight. The people at the desk were taking people out of order and had attitudes when questions were asked. I was refused a voucher for a taxi home the next day and told to go online. I was accommodated with a hotel that I didn't get checked into until 1:40 in the morning with a shuttle coming to get me in two and a half hours. I was not able to locate my bags so I had to travel and stay at a hotel with nothing. I will never fly this airline again. They don't accommodate you for anything. Their customer service sucks. I had to walk away from 3 employees because of their rude attitudes. The delays are uncalled for and a big inconvenience. Neither delay I had were due to weather!

Santiago to Denver via Houston with United. Today has been the most ridiculous travel day of my life. It started in Santiago as we boarded a plane for Houston. We ended up having a 3 hour delay due to a lack of "maintenence papers". Needless to say we missed our connecting flight to Denver. We were given another flight which we also missed because the bags took an hour and a half off of the plane. We then tried for 6 hours to get onto standby flight in IAH but we're unable to, a fault of none. Busy travel days and large airports make for difficult travelling for everyone. The food or the seats on the plane weren't really a problem either seeing as it should be expected that airlines are a pay to play service. Customer service, however, was unbelievable. We were lied to, ignored, spoken to rudely. Customer service lines took 3 hours to get to the front of and there was no noticeable attempt to fix it. However, not all of the customer service has been bad. The man who booked us our first two flights moved heaven and earth to re-book our first flight, and then get us another flight, with great difficulty, that same day. Besides him however, the United staff has been egregious. There is a line between doing the bare minimum of one's job and taking away from the business that a certain employee works for, and I feel many of the employees are toeing, if not well over the line. I wouldn't recommend United to anyone.

✅ Verified Review | Omaha to San Francisco via Denver. Our flight was scheduled to depart on Dec 17th, 2016 at 6.10 am via Denver. Due to extreme weather conditions the flight was cancelled. After a long wait of 3 hours with only a single person to rebook all customers in other flights, we finally got our turn to speak with the staff. We were given only one option that is, "You have flight only the following day and there are no more available for today". I understood their situation as they could not provide me with any flight for that day as there are no seats available. After long waits we finally reached home with boarding passes for the following day. We woke up early again in the morning and checked the status online on United Airlines website. It mentioned there is a delay in flight timings but the scheduled time of departure is still shown at 6.10 am. I thought they will send an email or a text message incase if there is really one. And once again after paying for the cabs and reaching there on time we found that the flight is delayed by 4 hours. I felt deceived. I spoke to an attendant as to why I was not informed about the delay and she told I will get back to me in a moment and went on serving the customers at other kiosk without ever bothering to respond me. I then waited for 15 minutes to speak with another one and she asked how I made my resevation and I explained her it was through Priceline. And she tried to blame them as it is their fault and they have to inform me. I told her that these were new boarding passes which were issued by United Airlines at the kiosk. Her response "Yeah right. I dont know". I told her it is not a problem if there is a delay but it is your responsibility to inform me so that I would not have come early. Her response, "I know but i cant do anything. You could wait at the airport or leave and then come back at around 9.30 am as that is when the boarding starts". Is she going to pay us for the cabs? Cant they see what efforts we might have gone through to come to airport in the icy conditions with heavy luggage? She then tried to blame the weather when I told her the flight to and from the same locations in Southwest is running at scheduled time. Then she said, "I don't control anything here. I don't know why the scheduled time in website was not updated". In the end, I have to leave the counter with frustration. I dont see an inch of regret or an apology from their side for their mistake. We just sat there doing nothing and looked at the timings of other flights. There were few other flights whose status is either cancelled or delayed and all of them belonged to United Airlines.

✅ Verified Review | Denver to Kansas City. No matter how many times I've flown with United Airlines in hopes their services would improve I have been constantly disappointed and today it reached my limit. Delays back to back with false hope for 6 hours. Their customer service is terrible, doesn't compensate for their shortcomings and is so confused and mismanaged. Customer service doesn't try to work with the customers plans which is frustrating and this largely falls on the head of management for not considering how much money the customers spends and they should up hold customer values instead of diminish customers probability of ever flying united.

✅ Verified Review | Honolulu to Tulsa via Denver. I thought I would give United Airlines one more chance. Nearly every past trip with them has turned sour due to delays caused by flight crew absences or maintenance issues. I am now 6 hours delayed in Denver, and have talked to other people on this delayed flight who have been in this airport for over 38 hours! In my experience, United Airlines consistently fails to get their planes off the ground on time. In addition to delays, I always have a better quaity experience with other major airlines. For instance, during my 6 hour flight last night from Honolulu to Denver, we were brought drinks 2 times, and no snacks were offered. Last month on a very similar (yet longer, approx. 8 hour flight) trip with Delta, they provided two complementary full, hot meals, many rounds of drink service, and they even came through the cabin 4 times with individual 16 oz bottles of Dasani. I will never fly United again if given the option.

✅ Verified Review | Manchester, New Hampshire to Norfolk VA via Newark. Extremely disappointed, only took one flight out of 4. Three cancelled flights due to "weather" on a non windy, rainy, or snowy day. Missed a once in a lifetime event, had to rent a car and drive 6 hrs to get to Virginia Beach, then on the day I am supposed to leave and return home had to buy a ticket through another airline because my original flight was also cancelled. Have been calling United since Friday (now Sunday) and still haven't been able to get a hold of an actual person to discuss all the delays. I would not recommend this airline to my worst enemy, spend the extra on a more reliable airline.

✅ Verified Review | Houston to Chicago. I'm extremely disappointed with the customer service and the fact that every time that my son or I fly with United Airlines, the plane is delayed due to aircraft maintenance. Why schedule flight when there is maintenance to be done? Additionally, today I was rushed to the kiosk after I told the attendant that I had a minor traveling alone. I had to go out of my way to get checked in and the young lady who helped us seemed confused with the process and wanted to charge me additional fees that I had already paid when I purchased the ticket. I will shop around for other airlines since my son travels at least four times a year, and I don't want to deal with this repetitive pattern again.

✅ Verified Review | Vancouver to San Francisco. United has an excellent short haul product. Cabin clean and quite new aircraft on both flights. Free Tasty snacks and Mobile Entertainment system are wonderful. No power unit though so make sure your gadget are fully charged. FA's are friendly, engaging and smiling which was a contrast to when I flew UA on international from SFO-NRT. FA's were cold, distant and doesnt seem to be enjoying what they do and UA still uses the tired and old Boeing 747/400 on that route. In my experience, United has truly improved their service and product especially on the short haul flights.

Boise to Atlanta via Houston. United Airlines just cover their mistake.The flight was delayed for 13 hrs in Boise Idaho. Part for the delay was the weather and the last 3-4 hrs it was for maintenance. Counter customer service in Boise updated the new departing time over and over, repeating that there were doing maintenance. They promise that if we lose our connection I will have a hotel and vouchers for food. When I arrived at the United customer service at Houston Airport, they said that It was not a record of the maintenance. So weather does not pay for the hotel. They denied that it was maintenance. They said that airplanes usually have a few minutes or maintenance, not 3 or 4 hours. But that was that the counter people said maybe because they were anticipating not to pay us for the hotel