United Airlines

✅ Verified Review | Washington to London Heathrow. A tatty and quite disgraceful ancient Boeing 757 for this transatlantic flight reminded me how far behind most of the world the US airlines are nowadays. Doesn't look like things will improve for either in the mid-term! I stuck with them for Star Alliance purposes, having flown out with Lufthansa - but what a big mistake. Staff at Dulles airport were brusque (if I'm honest they were just damn rude), boarding was very poor. Onboard, all I wanted was for the flight to end. A slop of a meal was served, but the worst part was gum chewing cabin staff who looked unbelievably scruffy, and 3 of them were literally bursting out of their uniforms everywhere. I love my trips to the USA and being there, but wow their airlines are stuck somewhere in the last century.

✅ Verified Review | This was a round trip, same-day flight from Tampa to Washington IAD and return with United Airlines. Both flights boarded with good discipline, pushed-back ahead of time, departed promptly, and arrived early - the outbound flight by 24 minutes and the return by 1 minute. As a Mileage Plus Gold, I was upgraded on both segments. Golds are a low priority for complimentary upgrades, but Saturdays offer a better chance than weekdays. The snack offered was meager but acceptable for a two hour flight. Beverage service was quite satisfactory. United now offers Prosecco in domestic first class. It's not champagne, but it represents a step forward for United. These flights were uneventful and satisfactory - a situation that doesn't often occasion reviews but represents almost the entirety of my experiences with United Airlines.

✅ Verified Review | United Airlines is the worst airline I have experienced. We were on a connecting flight Cancun to LAX to Melbourne. Arriving in LAX we collected our luggage to re check in, to then be told you have to now fly to Sydney because you will not make the Melbourne flight. The Sydney flight was 10 minutes later then the Melbourne one! We then had to sprint to the other side of the airport with all of our luggage. Thankfully we are capable of running as there would be no way less able, families or elderly would have got there in time! The Sydney flight was waiting for us, we boarded. My husband was at the front of the plane and I was right at the back. I had been a signed a seat that was already taken 39E (written on my boarding pass) I approached the hostess to ask for some direction/ help, which to then I seemed to be a bother to her. I was then told that I was wrong and my seat is 40E. This seat was already taken as well! I was then finally given an empty seat.. Throughout the flight the hostesses were rude, very unprofessional and made you feel like you were a nuisance. The older hostess bumped into me with her trolley and huffed like it was the worst thing ever. They all talk and giggle in the back like it's a teenage house party, chew gum, their hair is a mess and their attitudes are disgusting. I felt so sorry for the one brillant hostess, she's holding them all up! For over 14 hours this is the last thing you want. I have not one nice to thing say about United, they ran out of eggs- no apologies. Just slammed down some pancakes with a sausage. And don't get me started on the bathrooms.

✅ Verified Review | Los Angeles to Sydney on Boeing 787. As one of the newer aircraft to United Airlines fleet I had expected a lot better than this. Seats are well below comfort standards of most Asian airlines, and whilst I had experienced some reasonable serviced in a couple of United domestic flights, the flight attendants on this route were simply abysmal. When they were visible in the cabin they seemed to spend their time smirking and chatting to each other and customers were second priority. It was like watching children misbehave and just embarrassing. On the one hand their profits shoot up, but what customers get is terrible. I don't understand why US travellers stay loyal to such a faded, out of date and poor airline, but guess it's all about flyer points. Food was passable, IFE was quite good, but the bad service overshadowed all of this - never, ever again with United.

✅ Verified Review | This was the first and last time I ever travel with United Airlines, and will advise others not to travel with this airline. We have always traveled with Qantas and United you have a lot of catching up to do. Flight attendants were rude and unhelpful, the female attendants grooming was appalling, and food was the worst I have ever had on a flight. The staff were too busy playing on IPads rather than attend a passenger in need. The seat did not go back on a 16 hour flight and the volume on the tv did not work.

✅ Verified Review | Amsterdam to Newark. We boarded, they kept us for 2 hours sitting in the aircraft without pulling away from the terminal, due to a leaking oxygen bottle in the cockpit. Then they made us offboard the plane for 2 more hours, so in total 4 hours delay. United Airlines generously gave us a voucher for 2.5 euros, yes, 2.5 Euros. Coffee at Amsterdam airport starts at 2.80 euros. Worst airline and service I ever saw, this seems to be a trend in airlines from the US flying from Europe to the US, planes and service are far from our EU airlines.

✅ Verified Review | Newark to Fort Lauderdale. I fly about 150000 miles a year on United with well over a total of one million miles flown. I belong to their 1K frequent flyers. Among my many United flights I have randomly picked this one as an example. The airline has gone through many rough patches over the last couple of years. Poor management has led to very poor performance by the company as a whole. Unmotivated front-line employees, unresponsive customer service agents, older dirty planes remain a hallmark of United. Recently, the company has revamped their lagging international business class but the nicer pillows and blankets are not enough to cover up the many other deficiencies. The flight discribed here was a case in point: tired flight attendants, delays, lost luggage, helpless customer service agents lying about measures taken. This flight had all of the catastrophes that I have come to expect from United Airlines. Many people and United employees were hoping that a new CEO could turn things around. It didn't happen and in fact United continues on a downward spiral with no end in sight. I'm sorry to say that I can only confirm the many terrible reviews here on Skytrax .

✅ Verified Review | Chicago to Kahului. We boarded what appeared to be a new plane, and prepared for our 9 hour flight. There were no televisions to be found on this flight to Hawaii, instead they want you to purchase their wi-fi. In addition they got passenger's seats wrong, families were broken up for family vacations and couples were split up who were on their honeymoon (us). No compassion, no staff attempted to right their wrong when we clearly picked our seats together before. Instead they left the scrambling passengers to swap seats, shuffling around attempting to get families and couples together. What a wonderful way to begin our honeymoon. Needless to say we will never fly United again. They clearly do not care about their passengers. Really no TVs on a 9 hour flight?! What a wonderful start to our honeymoon as I can barely see my new husband 6 rows in front of me.

✅ Verified Review | Orlando to San Francisco via Fort Lauderdale. They have probably the worst customer service possible. After talking to their refund department several times and being assured that I had a $212.10 credit for my ticket, when I called to make an new reservation with my ticket (please note that I cancelled my reservation a month and a half before the flight), they informed me that I was going to be charged a $200 ticket change fee, a fee that I was not informed of by the three refund department people I spoke to. What kind of refund customer service wouldn't tell you that they charge a $200 refund ticket change fee when the ticket is only $212.10 dollars. After talking for a long time to their customer service, I gave up, and am no longer going to use United Airlines.

✅ Verified Review | As always United was great, on time, comfortable, great service. No issues on my flight from Turks and Caicos to New York. We also flew them down there. Also I need to comment on the trip which I had to cancel to Aruba on Jan 9 2017, returning Jan 20. We had a medical emergency for my wife 6 days prior and I submitted the info and they refunded all our costs with no issues. This is the first time I had to cancel a trip in 45+ years. They made it so easy. I will always look forward to United being my priority carrier.