United Airlines

✅ Verified Review | I will never choose to fly United Airlines again. Just plain stupid that they would book such a small, uncomfortable plane for such a long flight (Maui to Los Angeles). Seats are ridiculously narrow with no leg room, air vents barely blew out any cool air. Oh yes, and they so generously served us a tiny packet of mixed pretzel / nuts for a 5-hour flight. This airline is cheap and not customer-service oriented. The outgoing flight was not any better. WiFi plugs did not work and no TV screens on such a long, boring flight. Flight attendants seemed put-out at the slightest request. I'm really dreading the last leg of this flight.

✅ Verified Review | Two nights in a row, March 1st/2nd United Airlines cancelled our 6:00 AM flight from Burlington to connect in Newark to an 8:40 AM flight to Santo Domingo because of "crew issues". On the second night we rented a car in Burlington and drove to Newark to make the 8:40 flight. The price of the rental and the loss of our first night's missed lodging in Santo Domingo was over $300. United reimbursed us $175 total for our two tickets on the the Burlington to Newark leg and offered 2 x $150 flight vouchers (which, after a minimum $15/ticket ticket servicing fee reduced the value to at best $135 each). The hassle, aggravation and lost vacation time were truly a disappointment. United's recompense was minimal. I've been a United mileage plus member for years. I've used my Chase Mileage Plus Visa card as my primary credit card. No longer. United, you've lost a customer.

✅ Verified Review | After all the poor reviews I had some trepidation flying United within the United States. However all was pretty fine. My flight from San Francisco to Denver was delayed as the aircraft comes in from Auckland before proceeding to Denver. Once on-board the service was very good indeed and very personal and pleasant. First Class fares in the US are not much more (if at all) than many economy fares in Australia so I suspect economy/coach passengers in the US on United have little to complain about - there is no such thing as a free lunch! The United Club before boarding was fine except the food offerings were not so good. Picking up a boarding pass coming in from an international flight was not so good either - very slack staff, However, once on board, I really enjoyed being able to chat to the flight crew on boarding and afterwards as well as the good wine. The United DBA express onwards to Lincoln was fine, even in economy. I would happily fly United again..

✅ Verified Review | They forgot our bags in Houston. We were connecting in Monterrey to Hermosillo. My review is for their staff at the Monterrey airport. Since it was an international flight, we need to pass our bags for customs. We asked for help at Monterrey airport and their staff were lying. We were told our bags will be at our final destination. Once we arrived to Hemrosillo, we found out they forgot our bags in Houston. I understand accidents happen but do not lie to your clients.

✅ Verified Review | Beijing to San Francisco. The airplane was an old Boeing 747 not adapted to new onboard entertainment technology so you had just two options: you could either try to follow a movie through one of those old screens that was just a meter away to the left from my seat or you could watched though your laptop. Unfortunately, they forgot to tell that you needed to download a plug in prior to board so the option was useless. You had an additional option: purchasing wifi to download it. I did it, but the plug in never worked and no-one seemed to know how to fix it, of course. So I spent my flight watching FB (of course, when you leave China). The flight was packed with Chinese families that don't seem eager to educate their children to live with other people. I had to ask for help because a child was yelling and playing with his father endlessly. The hostess was successful in stoping the yelling but couldn't avoid the family speaking all the way to San Francisco. The food is the traditional bad United food, so don't waste your time expecting something better.

✅ Verified Review | Flew United Airlines from Aguadilla to Newark. Worst experience ever. Coming in there was no air conditioning, I literally roasted four hours. Coming back I thought I would miss my flight. The site said my flight left at 3am. I got to the airport at 1.15am, the attendant told me my flight was boarding because it was to leave at 2am so I ran so I wouldn't miss my flight to be told it was delayed to 4am. They are disorganized and have let things slide. I hope I never have to use them again.

✅ Verified Review | Burlington to Chicago. My family of 4 got involuntarily kicked off due to "weight restriction" of the flight. Since no one volunteered, we got chosen because of our "ticket class". So at 530pm at night with no alternative in sight, United Airlines decided to kick off a 7 year old and 13 year old due to weight restricted flight. When we got to our connecting city, Newark, person in customer service at first refused to give us the hotel voucher because he didn't want to listen to the story and promises united made in Vermont. He didn't listen until my husband came over to have the conversation.

✅ Verified Review | United Airlines San Francisco to Singapore flight was run by a very senior Continental crew with a flight time of 16.5 hours. I was given access to the United First Class lounge which was located closer to the boarding area of the flight. The Business Class section was 2x2x2 seating, causing window passengers to cross over their seat mates. The service was excellent and the food and wines were good, however, I did not get my first choice, fish. So much for ordering the white wine and ending up with beef. My main complaint was that the fasten seatbelt sign came on at least 12 times during the flight and it was a smooth flight. Several times one little bump would cause the fasten seatbelt sign to appear, which would trigger the recorded announcement, "Ladies and gentlemen, the captain has turned on the fasten seatbelt sign. For your safety and for those around you, please return to your seat and fasten your seatbelt." A flight attendant would then do the message in Chinese. The television monitors (many which were turned off) would all turn back on and with a bright white background with the message a special announcement is in progress. This certainly lit up the entire cabin. I would strongly recommend that if you fly on United's 787 aircraft, you bring good earplugs and eye shades. In short, United is not a good airline if you want to sleep on the flight. This was a smooth flight and the flight attendants were never asked to sit down but I was woke up many times during the flight. Singapore Airlines does this same flight using an A350, which offers more room in economy and 1x2x1 seating in Business Class.

❎ Unverified | Punta Cana to Newark. Worst airline ever! They canceled our 3rd March flight at 10:00pm due to not having a pilot (due to reaching their max hours for the day) after we were already boarded. The flight was already delayed to top it off. The reps at the airport were rude and refused to help. I called the United customer service number and they hung up on me. Finally after getting someone on the line supposedly the only flight they had was for us to leave at 3 in the afternoon on 4 March with getting us to Des Moines after 9 PM! As one gentleman (who was on a different flight but his flight got canceled for the same reason) put it "They had all damn day to crunch the damn numbers" and at 10 PM they figured this out. On top of this we got no hotel! We had to sleep in the airport. They had us running all over the airport to talk to their reps and fetch our luggage. In the end Delta had a flight that left Newark today at 6:55am est and had us home at 9:30am Cst. It was very frustrating to be treated like we are nothing and then got a flight with Delta and were treated very well.

✅ Verified Review | Houston to Santa Barbara via Denver. United Airlines is a disaster and has been for years. On time departures are unheard of. Very poor systems and customer service. I would love to say that I would never fly on them again, but due to the monopoly they have to most destinations in the country this is not a realistic option. I am literally in United Hell, with no end in sight. Avoid this airline at all costs if possible.