United Airlines

✅ Verified Review | Newark to London. My first impression when checking in the staff seemed friendly but pushed for time meaning the service was quickly over, although it was fast it came across rude when they would hurry me and my travelling friends along. When boarding the aircraft we were welcomed by a lovely set of crew that were happy to point us in the direction of our seats, I was confused as to why there were not any other crew members in the centre of the aircraft welcoming us, like on other airlines I have flown with, all the flight attendants seemed to be in the back galley chatting amongst each other. After takeoff the flight attendants started the service offering drinks, smiling didn't seem like an option for many of the crew I was confused as I noticed across the middle seating that the other crew members were bright and cheerful. The inflight meal was rather poor, I had two options one that I was told was pasta and the other chicken, that's about as much information that I was given so I chose the chicken - it was hardly chicken when there was about four smaller pieces of chicken inside and some bread and a side dish the cheese sauce was vile as it was getting cold by the time the cart had reached me. During the flight two medical emergencies came up with the group I was traveling with, the flight attendants were quick to react and made sure that both passengers where okay. They asked for any medical professionals to step forward and the matter was resolved within around an hour after departure when a travelling nurse was able to help. I think the inflight entertainment system was really great to occupy those who couldn't sleep. Before landing the flight attendants brought out breakfast, this was disappointing because there was so little.

✅ Verified Review | Flew United Airlines from Houston to Los Angeles. The United customer service has proven to be unfriendly. I have received better support from ex continental employees than those of United and they are getting harder to locate as the new hires take on the persona of the sardine flight company that overlooks all of its flights. In calling to try and find a set of seats that we could sit together the only seats that they could find were at row 37 where we were split between row 8 and 25 previously. They also then wanted over 100 dollars to upgrade one seat where I was offered nothing for moving backwards in seating. They also offer no support for the consumer nor do they recognize those that have traveled most of their adult life, if it were not for all of the continental lifetime miles I would chose an alternative airline company to fly and if Alaska Airlines had a better connection out of Houston it would probably be the best of those I have flown recently.

✅ Verified Review | Newark to Singapore via Hong Kong and return via San Francisco. United is my personal preferred carrier. EWR to Hong Kong serviced by some of the most aged and bitter UA personnel. Locally based HK crew HKG-SIN delivered exceptional service. SIN-SFO on a brand new aircraft (787-9) which seemed above average as UA competes with SQ. 777-300 SFO-EWR delivered a great product. Avoid EWR long-haul, especially to Asia. It's clear that tenured FAs based in EWR are lacking and should be promptly retired.

✅ Verified Review | Due to fly from Newark to Las Vegas. I have never been on a United flight that departed or arrived on time. The majority of United Airlines employees are rude and act as though we the customers should be grateful that we are allowed to be in their presence. Bags have been sent to different states, or sent to different baggage claim #, without telling us, then when we inquire, the answer is never polite or helpful. It is always rude and abrupt, like we are interrupting their day. The last time, my husband's bag was supposed to be at a certain carousel, he waited for over 45 minutes while an employee "looked for it", then a completely different employee brought it to him and said it was on a different carousel, #9 in fact, and "didn't everyone know that carousal #9 is where to look for missing bags?" There was even a woman behind him, with an infant in her arms, whose bag was sent to a different state altogether and was told she could either wait a few hours in the airport (the infant presumably) or it would be delivered to her the next day, but that she would have to be there at her home to sign for it. When she asked what time would it be delivered, they honestly said "sometime." Seriously. The woman explained that she needed a more concrete timeframe, so the employee replied with "sometime before 5 or 6 pm." I am now sitting in the airport, waiting on yet another delayed United flight, one that says the plane has been here since 5 am, and so we should be on-time, as our flight is scheduled to leave just before 10.30. Unfortunately, and rather not surprisingly, that plane is now being "changed" and my flight is "at least 45 minutes delayed." United is hands down the worst airline, with the worst customer service - you can't even call someone - and certainly not worth the price. I will be paying extra in the future to just to avoid flying United. In fact, I just booked a Delta flight and paid $20 more for it and I feel so much better knowing I at least have a chance of having an nice experience and being treated well in the process.

✅ Verified Review | I booked 2 tickets from Los Cabos to Newark in Business class. Ten minutes before flight boarded I was notified that there was a broken seat 4B in business class and one person in my party needed to be bumped to coach. This seat was broken prior to leaving Newark to SJD. I should have been notified prior to going to the airport so I could have found alternative flights in business class. I should have even been told when I checked in at the airport. There should be better communications with passenger if they are going to get bumped and not tell them 10 minutes before boarding. Furthermore I thought it was proper for an airline to ask for volunteers for compensation and not just be bumped which never occurred. United Airlines customer service is horrible and have zero care or concerns for passengers and I fly every other week, always in business or first class. I will only fly Delta and American Airlines in the future. United Airlines repeated complete disregard for passengers is clearly apparent and I will never put myself in this situation again. As well as long flight with uncomfortable seats, no pillows or blankets.

✅ Verified Review | Birmingham to Los Angeles via Newark. Normally to get through a flight with a US based carrier by telling my self to lower expectations. However, with United's new Polaris Business class on the BHX to EWR leg those days are over. Polaris is a product that is truly up to international standards. Whilst the 757 seating is the same as before the whole soft product is a massive improvement. From the time you reach your seat with its pile of Saks Fifth Avenue bedding topped by a cuddly polar bear teddy, to disembarkation I felt looked after. A brochure explaining the product including the menu was handed out as was an excellent amenity kit. Tasty food well presented with lots of little touches. I would highly recommend it. The ratings are based on this leg. Unfortunately the success of Polaris just went to show how far behind the P.S. business class with the same flat bed seating, which was on the EWR to LAX leg, was. No amenity kit, limited bedding, single sheet menu, adequate but not exceptional cabin staff. I lowered my expectations and it was alright. United needs to roll out its new winning product into its longer domestic routes.

❎ Unverified | Cancun to Chicago. Flight was overbooked! We had tickets but didn't get seats (all seats were taken). Purchased tickets several months in advance. Gate crew couldn't care less and had to put my wife on a later flight (2 hours later) while the rest of us (1 adult and 2 kids) had to travel separately. Had to arrange another transportation from the airport and be late for the planned event. Looks like consumer fraud, selling tickets for flight and not providing service. Will not fly United again!

✅ Verified Review | New York to Baja. One of the worst airlines I ever flew with. Quality of a low cost carrier for a regular price. We were on a 6 hour international flight (to West Coast Mexico) and they didn't even offer a free meal. Only overpriced sandwiches to buy. And on our way back the only thing they offered for purchase was Pringles and some other chips. Unbelievable! Very uncomfortable, very little leg room, no screens on the back of the seat in front of you. They suggested that we download their app to have some entertainment on our own electronic devices, but didn't offer headphones! I felt like they were mocking us. The pilot told us there's free WiFi on board, but it wasn't there! No pillows, no blankets. Extremely slow service. We were in the back of the plane, they had only one group of flight attendants serving everyone, so we had to wait for two hours to get something to drink. Very unpleasant experience

✅ Verified Review | Hartford to Pittsburgh. The absolute worst airline you can possibly try and take. Drove to the airport at 5 am just to tell me that the $600 seats I purchased were OS. They literally waited until I was boarding to inform me of this! How does that make any sense at all. If you don't have the tickets don't sell them. To top it off they tell me they're not sure if they will be able to refund them. 5 days later after I called highly upset they magically get refunded back to me. A week later I'm in a pinch and give them a chance to redeem themselves. Flight gets delayed which is fine but they told everyone it would be delayed 25 minutes. The flight left 1.5 hours later. Nobody on the flight could make their connecting flights and they offered nothing for us! The staff didn't even care that people were upset and now most likely had to sleep in DC they just continued to take their good Ole time with everything. Can't wait to land and see kind of BS they offer me for causing me to now miss work and my family tomorrow. If you have a choice between horseback and United Airlines choose horseback you'll get their faster and have the actual service you paid for. If I could leave them less than a star for everything I would.

❎ Unverified | Flew United Airlines from San Francisco to New Orleans. I paid $242.00 for economy plus, thinking that like other Airlines, the economy plus package would include priority boarding. It includes 6 inches of leg room and a beverage. $242 for 6 inches of leg room and a beverage. United is the worst, greediest airline I have flown, they nickle and dime you for every inch. I will never fly this airline again.