United Airlines

✅ Verified Review | Flew Houston - Boston and return last week with United Airlines. Both flight were on time, both flights had great service and friendly helpful staff. Is there room for improvement? Of course there is, but this time I'm not complaining. B737 and return A319 were clean and crew were excellent. I came in late on Icelandair on my way back and had to run from E to B in BOS and the staff member at the United desk did save my day by issuing my boarding pass and guided me to security so I made my flight back to Houston.

✅ Verified Review | Flew San Francisco to Washington Dulles and return. United's standard domestic first class is reasonably comfortable. The new Boeing 737-924s have United's latest amenities, including entertainment and flight information delivered to your pad, smart phone or computer via internal wi-fi. The selection of entertainment options is quite good and free. You must bring your own earbuds or headphones, even in first. Wi-fi otherwise is pretty dreadful and not worth whatever you pay for it. The inflight dynamic map is completely useless. First class service is quite good and attentive, but the food is mediocre. Gone are the days when the flight attendants constructed an ice cream sundae for each first class passenger, replaced by mango sorbet in a cup. Meal selection is handled rather oddly, with first choice going to those with the highest frequent flier tier status. Thus, even if you pay full price for your first class ticket, you may come up at the bottom of the pile in choosing your meal. Not endearing.

✅ Verified Review | I am actually a fairly happy frequent flier of United Airlines, but you (and they) need to know what inconsistencies and problems flyers experience. Here are just some of the many independent situations I've experienced in 6 months (2017), all with United Airlines. 2 x jetway failures – Upon arrival at gate, had to push plane out and had to wait on tarmac for another available gate. This made us 45 minutes and 35 minutes late these two examples. One of these examples, I missed my connecting flight. Had to sprint to connecting flight on the other. 2 x flight crew members didn't show up for work - one 1.5 hour delay and one flight cancelled (after several hours) and had to stay overnight in Houston. Was forced to pay for most of hotel room. Luckily I was first in line to get rebooked the next morning and was also able to get an airport hotel room. Others were not so lucky 2 x sensor failures - On two separate trips had to return to gate after pushing off, one time there was no immediate gate and had to wait on tarmac for over an hour. Another time, plane was taken off service and we waited for several hours for a replacement. 2 x late planes – Planes didn’t arrive on time (not weather-related) and once we took off and landed at connecting airport, I had to run from terminal to terminal to make connection. Most other passengers doing the same connection did not make it. On the positive side, I will say that my status does help me solve many other problems that come up (some weather-related, some not), but for non-status passengers, those other situations would have been horrific. Also, Economy Plus is really the only reason I can enjoy my experience as much as I do. I am treated well by United team members, and Economy Plus seat spacing is enjoyable even for a 6'3" person.

✅ Verified Review | Flew Dulles to Denver with United Airlines. The staff at the front desk were rude! They refused to answer any questions I had and wouldn't even tell me where I needed to go. They were unprofessional and forced me to check a bag after one employee said "it's good it fits", the other employee refused to let me past the desk. Then the person at the counter allowed 5 different people to cut me in line for no apparent reason. The staff were unprofessional and honestly due to the lack of customer service, I will never fly United again!

✅ Verified Review | Flew United from Lisbon to Newark and then returned to Brussels. I really did not have any great expectations of this airline. I just hope that I will arrive and return safe and sound. Not to mention this is my first time flying with them. It turns out that the flights were really pleasant. FA did good job on both flights even though not particularly charming if you used to fly with QR or SQ except for a male FA on United 999 who was exceptionally nice and polite. B767 looks very spacious with newest IFE, B777 shows its age but still in a good shape. The inbound flight was delayed by 30 minutes but we arrived just slightly behind the schedule. Both landings were probably among the smoothest I have experienced. The food was rather small in portion but with a decent quality. My pre-order meal (MOML) was well served something I really appreciated. The collection of movie might be limited if we compare to those of EK, QR, or SQ but I managed to watch two very good ones released in 2015 and 2016 respectively. All in all I am very happy and quite amazed with the level of service.

✅ Verified Review | For my Portland to St. Louis flight with United, I was forced to check my bag when I had the correct carry on with me. I did not want to wait for baggage claim when I got home because I knew it would take a long time. They told me that the carry on was too big and made me measure it. (This is the same bag and belongings I flew with on the way here and it was totally fine). They bag was packed a little too big and I said all I had to do was move my belonging a bit around because I had just gotten something out of it and that's why it wasn't fitting correctly. I was told I still had to check it and no one seemed to want to help or accommodate. It was the worst customer experience I've experienced in a long time. I will not be flying United again.

✅ Verified Review | Flew from Salt Lake City to Denver. United Airlines is now joining the ranks of prestigious airlines like Spirit and Frontier where they nickel and dime you for everything. For the first time ever I was charged $25 for a carry-on bag and only allowed to bring my backpack. This is why I avoid Frontier and Spirit and now I'll be avoiding United.

✅ Verified Review | United's Basic Economy fare gives employees a mandate to treat customers with contempt and provide sub zero service. Unfortunately, United fare's from San Jose to Washington via Chicago was the cheapest. I work for the City of San Jose and have to book the lowest fare. I figured the fare was the lowest because of United's recent issues and as a result I would get at least okay service. This has not been the case. I've now learned that United has now created a new class called Basic Economy, which apparently does not work with self check-in. I did not realize that this fare meant, not only would I have to check my bag but would have to pay $25 or $50 if I took it to the gate. My seats get assigned at the gate by rude agents. As required by this fare I was the last to board and saw many open seats. I got all the way to the last window seat I was told with a huff that taking one of the many open seats farther forward would be a $119 upgrade.

✅ Verified Review | Due to United Airlines incomparable incompetence my arrival was inexcusably delayed almost 12 hours. For a company who's customer service is already hanging by a very thin thread you would think that they would be doing everything to make your flights as smooth and pleasant as possible. And yet, on this day at the end of a very long journey, I find myself inflicted upon by their abysmal brand of service especially in regards to scheduling, and accountability. United Airlines first moved my first international flight up, only to delay it when I got to the gate back to its original time. I faced frustration and boredom being trapped in San Francisco airport facing not one, not two, but what became seven delays? Delays that have been caused by runway maintenance. A almost four hour delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. Let's not forget the additional delay caused when the flight crew simply couldn't be found to come to the gate so we could start getting underway! After the above delays myself and my fellow passengers were finally able to board our flight - only to be told by the captain that there would be another brief delay while we waited for another crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our whole flight is cancelled. A whole flight full of people kicked off of a plane, the majority of them with no other flights to their destinations. There were other flights, my bag for instance was on one of them. I know this because it's now 11.37 at night and the airport is very full, as were the lines to the customer service kiosks. Speaking of the customer service, the kiosk I get to is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. (All of this happens while the loudspeakers ask for a last call to a last flight to Dallas - the city I'm trying to get to) one of them even takes what seems to be a personal call while 'assisting' me (could have been work, but there was a lot of giggling). When I finally get hold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Almost 12 hours later I do finally make it home - thanks to American Airlines. 

✅ Verified Review | Los Angeles to Honolulu. Very good flight experience thanks to very good and experienced crew. As usually on the route from California to Honolulu the aircraft was not the newest and the seats were not the latest either. And as usual the staff is rather older and more experienced (seniority principle on this routing) then on any other route on the planet. But the always friendy, smiling and efficient crew did more then compensate for old seats or plane. One staff did the cooking and the other one did the service. All in a very personal and efficient way, one felt like being already in Honolulu. The food and the drinks on offer were good and well sized. The entertainment system is rather limited and on a small tablet screen. The crew was one of the best ever on a plane, and it was most enjoyable to watch them serving with joy and fun.