United Airlines

✅ Verified Review | I booked a flight with United Airlines flying from PHL to JAX, with a connecting flight in Newark. First of all, I always fly American Airlines, but this time I decided to try out the cheaper option. This was a huge mistake. I signed up for flight updates twice, once when I bought the ticket, and once when I checked in for the flight ahead of time. I get to the airport and it turns out that they booked me on a train to Newark without making that clear. Luckily, I was early like I always am for my flights so I lugged my two suitcases to the train station to catch the train to Newark. After all this, I get to the counter in Newark and they tell me my flight was canceled. Mind you, I made sure my phone was on and charged all day to make sure I would be notified of any changes to the flight. The United employee told me the next flight out was for 7am the next day, but that they would not cover the cost of a hotel for the night, despite it being their error that put me in this position. I then ask if I can have them cover the cost for a train back to Philly, and they print the ticket out right there and hand it to me, and then they tell me if I want to get to Jacksonville (my original destination) that I would have to pay for a whole new ticket. When I make it clear that it's unacceptable for me to be forced to buy two full-priced tickets to the same destination, they tell me the ticket they handed me back to Philly was non-refundable. Then I ask if I can at least get on the 7am flight they mentioned before, but now they're telling me that it's completely booked, as well as the flight after that. The next flight I could be guaranteed a seat on is over a day from then, and again, they will not help with hotel costs. By now, I'm livid, and I talk to a supervisor and they take the ticket back, telling me they wouldn't be able to give me a refund on my ticket at all, despite it being their error that put got me stranded in Newark. After calling customer service I finally talk to someone who will give me a refund, but now I'm forced to buy a ticket for over a hundred more because it's last second, when I originally bought my ticket over a week ahead of time. They should have at least offered me the soonest flight from a competing airline, but they gave me nothing except a guarantee that I'll be paying hundreds more out of pocket for an absolutely terrible experience. I have been on several flights, both domestic and international, but United has by far been the worst experience I've had ever. Bad customer service, bad reliability, no notification system for flight changes, and little clarity in their system overall. I will gladly pay extra to fly with American Airlines (really any airline except United) from now on!

✅ Verified Review | Flew San Francisco to Maui. Never again. Haven't flown United for years and now I remember why. Had entertainment that we were required to pay for and very uncomfortable seating. Of course, we only had a cookie and one drink going to Maui. Return trip from Maui was over an hour late boarding, and we are sitting on the tarmac as I type because the gate is blocked with a broken plane. Going on 30 minutes so far. We had no entertainment since wifi was not operating and the free entertainment was thus not available. I won't even mention the stewardesses. Not into their job. JetBlue, Delta, Lufthansa (for Europe) here we come!

✅ Verified Review | Flew Chicago O'Hare to Jacksonville, FL. Basic economy, what a scam. Means you have no options, no rights. You cannot select a seat, it will be assigned upon your arrival, good luck. You cannot check-in 24 hours in advance. You have to check-in at the airport and hope you get a seat. I booked a flight under Basic Economy fare for $585 (not cheap!) not fully understanding the restrictions. My bad, buyer beware. You will be the consumer that is "bumped" when they are over-sold, which is the case on every flight. I am a Premier member and a loyal United customer for over 25 years. The member who would always select United over American, Delta and other airlines. I called for help. Answer: Sorry nothing we can do, the system won't allow us to override it. But, if you pay a $200 change fee plus additional $35 fare difference, we can cancel the Basic Economy and issue a non-refundable ticket. Now, no longer a United Loyal customer.

✅ Verified Review | As a long time Hawaii resident, I stopped flying them years ago for the same reason as everyone else. I decided to give it another try from Kona to Los Angeles and was really hoping for a good experience. It wasn't horrible but well below the standards of even Delta or Hawaiian.The aircraft is ancient and the only entertainment available is if you know in advance to download the United app. There is no advance notice of this, there is no WiFi at Kona airport anyway. If you haven't done this there is nothing. Unbelievably no one told the crew boarding had commenced and I walked into a dark cabin to find flight attendants sleeping in row 2. Embarrassing for all. Once they woke up the senior staff was actually fine with the minimum they are given to offer. Food was ok although oddly dessert consisted of a single piece of chocolate offered on the tray next to some crackers. No bread or salad was offered. This for a 5 hour flight in first class us a bit bizarre. The flight was on time, the crew was fairly pleasant, the seat minimally acceptable for 5 hours but really the experience was kind of bizarre due to all of the above.

✅ Verified Review | Flew Orlando to Washington. Nothing to write home about. No food, seat is the same as every other US Carrier, I dont know why they still call it First Class. There is no lounge in Orlando, at least to my knowledge, the plane was clean as expected, on time departure and arrival.

✅ Verified Review | Flew United Airlines from Washington to Cancun. Mediocre airline, seat is normal US "first" class. If we had breakfast, I don't remember. Plane was clean, on time departure and arrived in Cancun. If you compare to Qantas, Lufthansa or Emirates, United leaves a lot to be desired. I would fly United only if it is the cheapest.

✅ Verified Review | This is my first time using United Airlines and it is by far the worst. When I first arrived to print my tickets for Baltimore to Seattle via Chicago there was only one lady at the counter and about 7 customers waiting for her to take the bags, and it was slow. I didn't give it much thought, figured it was just one bad apple in the batch. Then I get 3 texts saying the flight was delayed a total of 1 hour and 30 minutes. Now I'm standing at customer service in the Chicago airport were they only have 2 people helping a huge snaked line. This airline is just a joke.

✅ Verified Review | Flew United Airlines from Denver to Cedar Rapids. Pilot did an excellent job of communicating with passengers as we encountered threat of developing severe weather and possible need to divert route on a late day/night flight to Cedar Rapids. He kept us updated as flight progressed and really appreciated his emphasis on safety, felt well informed as we saw flashes of lightening and huge thunderheads in the dark and dealt with turbulence for much of the flight. He was able to move alongside the line of storms while just keeping ahead of them. We no more than touched the wheels down in Cedar Rapids and the rain hit. The passengers erupted in appreciative cheers and clapping; grateful to be safely on the ground just before midnight and did not have to divert to Minneapolis. Thanks to an excellent pilot and crew.

✅ Verified Review | United Airlines hasn't improved. This flight from Melbourne to Los Angeles ought to be the worst I have ever taken. Not because of the lenght, nor because of aircraft, simply because of the rudeness of most flight attendant on board. I think United should review their interpersonal skills with some of their staff. Only 3 staff were polite, the rest were just plain awful. Flight attendants going down the aisle pushing people without excusing themselves - really! I understand they have to work but could they have been polite. Working with public isnt easy, so if you cant do it: find another job. I had never flown United before and for sure now, never will. Next time I will go Air New Zealand again: "They" know how. You might as well be stuck somewhere than flying United. It avoids aggravation.

✅ Verified Review | I've been flying United for years and this was one of their worst flights ever. They fly a massive Boeing 777 on this Honolulu to Houston route and every single seat was sold. The boarding process was disorganized and unpleasant. Due to slight turbulence, the frowning flight crew weren't allowed to serve drinks until 2 hours into the flight. Once they got moving, they were constantly hitting into people and waking them up all night. There were no free meals, no AVOD, no smiles, and the flight crew were absolutely unapproachable and miserable. It's a shame that Americans are willing to tolerate such a disgraceful level of service from this carrier.