United Airlines

✅ Verified Review | Newark to Berlin. I was excited to be on one of the first Polaris flights but turned out to be a total disappointment. First of all, United serves Champagne in plastic glasses - Plastic? The food was not great and the cabin layout neither. All in all not a good business class. The wines though were good.

✅ Verified Review | Flew Chicago to Bay City. This is worse than terrible. United does not offer First on these flights. You are squeezed into small planes. The bored stewardess walkes down the plane once to check that the belts are on. I sat next to the lavatory. It was smelling. The door did not shut well either. I found this experience really horrible.

✅ Verified Review | Houston to Amsterdam. We spent 8 hours at the airport while they tried to get the plane going - it was clear while we onboard the engines didn't turn over properly and no air conditioning was working . Finally they said we would get another plane and we had a new gate. Around 10pm they suddenly cancelled this flight. We were on the next day departure and they took our plane to give to another route and then we had to wait now for another 3 hours while this farce continues. United - this is disgusting. Enough is enough and I will never fly United again.

✅ Verified Review | Atlanta to Newark. I am a mileage plus member and I paid my ticket through my card in order to avoid the check in fee. When I approached the customer service at airport, they made me pay for the bag as their system has incorrect expiration date of my mileage plus card. Very disappointing. After I reached my destination, it seems my bags never left Atlanta and they said I would get my bags by next day afternoon. After 24 hours they has still not located where my bag was. We were in the same clothes for two days. And since this was a holiday for a short time we ended up spending most of our time indoor rather than touring NYC worrying about our bag since we had everything in the checkin bag. I have had another very dissatisfied experience with united. Strongly recommend against flying united.

✅ Verified Review | Denver to Tampa. The passengers were boarded two times - one on a defective plane, second with pilots who expired their flight time. The flight was supposed to take off at 5:45 and it is 9:39 and now we are again at the gate waiting for a fresh crew. The flight attendants did not bother to provide us with water even if we stayed in the plane for over an hour. I had to ask for water. I had an injury at a leg and a flight attendant made fun of me instead of providing assistance. The overall attitude of United personnel is careless and useless.

✅ Verified Review | San Diego to Québec via Chicago. Flight cancelled. We have to extend our trip for 2 more nights - One in san diego and one in Chicago. No hotel or food compensation. They give us hotel rebate, not able to have room for four. Have to sleep on the floor at the Hilton Rosemont Chicago. Worst company, no customer services Dont ever flight with

✅ Verified Review | Frankfurt to San Francisco on August 2, 2017. My flight was scheduled to depart from Frankfurt at 13:55 and we boarded the plane. After 2.5 hours on the plane with a faulty filling of fuel above tank level, the plane system shut down, upon restarting the engines a small fire started and they called the fire trucks to put it off. No maintenance was able to get the flight at such short notice while risking the lives of 550 passengers. We were shuttled back to the airport to spend the night at hotels. This is when the mess started - The instructions from service counter was not through a microphone; messages were mixed up and confusion about who is to go out and who is to stay in and what followed this chaos was really bad. We were told that we will be met by hotel representatives and will get meal coupons. I followed the United Airlines rep. And at passport control I was asked to go back to C terminal (after walking and riding trains to get to it, i found out it was Z and not C that I had to go back to). Some needed a visa to go out to the outside hotels and some didn't. After Finding my way back to Z terminal where United Airlines were supposed to be; nobody was there. Asked Lufthansa service desk and they said we have nothing to do with it. I waited for 7 hours to board this flight then ran around in circles for 3 kilometers and security checks and trains without food and water all day I lost it. I asked Lufthansa to help and find out where do I go for the night. They eventually told me to go to Z22. The United Airlines rep gave me directions to the hotel inside the airport and gave me meal coupons. Stating that the flight is tomorrow at 10am. I checked out of the hotel by 6:30am and waited for further instructions of Service counters which opens by 8am. There was no flight at 10am. They booked some passengers on the 13:55 flight and told us that our flight is now at 17:00. The UA flight 2720 left at 18:00 from Frankfurt. By the way, the UA planes are not equipped with screens and you are required at short notice to download their application to your smartphone and watch movies! Do you expect international travelers to be connected with internet to download applications on the plane to get to the entertainment of your flights? My iPhone was not able to connect and open any movie, barely a slow connection stopping every minute when you access a trailer version of the movie. A huge disappointment that I will never repeat.

✅ Verified Review | Washington to Hartford via Newark. Absolutely awful expirwnce. Flew back from DC at 6 am. Was required to get my carry on bag checked, and pay the money. Then the staff in the plane was very rude. Arrived at my stop in New Jersey. Confusing airport, but made it to my gate. They said the flight was on time, but we were not going to board yet. I went up and asked the guy st the desk if he knew the boarding time. He literally said "sit down, I'll make the announcement when I do". Got on the plane after a uninformed hour delay. Didn't take off for another hour, of just sitting on the plane. Rude staff on their cell phones. Finally get off and it takes me a hour to get my checked bag. Left feeling so stressed and a travel home at usual takes me a hour, took me 5 hours. Would not recommend, and will not fly again.

✅ Verified Review | Flew San Francisco to Los Angeles. Another departure, yet again starting with a delay. I intend to post to this site every time I fly United. The comments will not only be made when I have a negative experience, which I hope is the case, but here we are again with a 90 minute flight home. More time spent dealing with the delay than it takes to complete the flight. Supposed to depart at 11.17am, yet here we are on the runway at 11.52pm.

✅ Verified Review | We were late an hour leaving out of Cleveland en route to Melbourne via Los Angeles on United Airlines. They scheduled the international leg to depart less than 45 minutes from the flight arriving from CLE. Upon taxiing into LAX they advise us our gate is unavailable due to another plane being there for maintenance; something they could have and should have known when we were in the air. We sat for 23 precious minutes on the tarmac and when we were released from the plane ran to our international gate where we could see our plane only to have the door slammed in our faces followed by an insincere "I'm sorry" from the gate crew. Then we had to wait in the customer service line at 10:30 pm for almost two hours to be given paperwork for another flight the next evening that amounted to nothing. The airline wouldn't pay for our hotel of which at midnight cost us $293 for the night. When discussing with United's customer service agent he continually blamed it on weather which was never even an issue. They lie, do not care at all about anyone's feelings, are unapologetic, and rude. We will never fly them again. United is a disgrace.