United Airlines

✅ Verified Review | Chicago to Burbank via San Francisco booked for November 2017. The customer service I have received through this company has been nothing but terrible. While on the phone with them they were very rude and couldn't give me any alternate options or help. They only told me to contact costumer service via email. They didn't provide me with an email address and I couldn't find one on the site so I had to use an outside source to find the email. When I contacted via email it took them two weeks to write back to me and another week to reply to my response just to tell me that they couldn't help me at all. This is highly inappropriate. If you wish to run a business then make sure your agents are trained to solve all problems and trained to actually respond to costumers in a timely manner. I also want to add that the website never works and is beyond difficult to navigate. I am beyond upset with the service I was given and I plan to never fly United again.

✅ Verified Review | We had a flight from Washington to LAX, aircraft had problems, they asked us to deboard. Little by little a 20 minutes delay turned in to a 5 hours. End of 5 hours they send passengers scrambling. Today again, on my flight from New York La Guardia to Washington, aircraft was disabled. A 15 minutes delay turned to hours of delay while waiting for parts to fix the flight. Sending passengers scrambling again. United staff were so un accommodating and mean, made me feel like it was my fault the flight got issues. Horrible experience. Will not fly United again!

✅ Verified Review | San Francisco to Santa Rosa. The flight got delayed due to awaiting aircraft. Fine. After hours of waiting, we finally get onto the flight, sat for another hour on the plane and were told the flight got cancelled. Got back to the airport customer service and it is 9:00 PM (another hour wasted in the waiting line for so called "compensation") and asking for the next flight to get to Santa Rosa, got the boarding pass then got told you have to get your own hotel room. Now I am still in San Francisco, paying out of my own pocket for a hotel room simply because and I quote "United policy says if (the delay or cancellation) it is due to weather, there is nothing we can do" Even though, there is no rain no fog or whatever in San Francisco area at all, and Santa Rosa is right next to it! Come on UA you can do way better than this! When you cancel the flight you should think about consequences instead of throwing your customer out of the flight like trash.

✅ Verified Review | United is terrible. Boycott them for their plane delays, terrible front desk service, and general disdain for passengers. Sat and sitting in the SFO Terminal 3 waiting for 4 hours while they constantly switched our gates around and changed the departing times probably 12-15 times. Absolutely horrendous. They need a huge change up. Will gladly pay more to fly other airlines in the future.

✅ Verified Review | Having not chosen to fry the friendly skies with the unfriendly United Airlines I now remember why. Had booked a flight to South Bend Indiana from Toronto via Chicago. Received a text indicating my outbound flight from Toronto was being delayed. The text did not mention I would miss my connection. Luckily I figured this out myself. Not that difficult. Called to re-book and the utterly useless staff members only suggestion was to spend the night in Chicago or leave the next day. I was able to find an alternate route. Toronto/Cleveland/Chicago/South Bend. There was availability on an Air Canada outbound to Chicago but she would not consider this. As time was becoming of the essence and I did not want to miss the possible flight, no time to argue. As it turned out the text message I received was wrong and I would have been able to make my connection. How do I know this? When my Cleveland to Chicago route was delayed I had plenty of time to check Fligthtracker. When I showed this to the agent in Cleveland he said the United Text system is often wrong and in future I should call. Really? Well the good news is I made all my connections. The bad news no bag. The very helpful agent in South Bend advised he had located my bag in Chicago and it would out in the first flight in the morning. He may have been very helpful but not truthful. Woke up this morning. The text message from United said still looking for the bag as did the website. Called the lost baggage number provided, their lost baggage centre is located in India so there were obvious communication difficulties. Not her fault but took about 20 minutes for her to tell me that though the bag was last scanned in Chicago there was no information as to where the bag was.

✅ Verified Review | I purchased a ticket from the United Airlines counter at George Bush Intercontinental Airport on Friday afternoon, August 11 2017. I purchased this ticket from a United Airlines ticketing agent. I was assigned seat 21C on flight 1789 leaving at 7.25pm. I was at the gate 2 hours before the flight departed. We boarded the flight, sat in my assigned seat 21C and settled in for the flight home. Suddenly a gate agent boarded the flight and asked me to gather my belongings and exit the flight, this happened without any explanation, I was embarrassed in front of many passengers and told to deplane the aircraft. I was brought to customer services were they finally provided some poor answer that their agent mistakenly did not finish the ticket purchase and that I would not be allowed on their flight. Very rudely their customer service personal basically said we will do you a favor and not charge the $50 rebooking fee, here is a ticket for tomorrow. I requested my bag and they told me it had left with the airplane that I didn't have a ticket for. The most pathetic excuse of an airline I have ever experienced.

✅ Verified Review | Overall, United Airlines economy service is ok from Los Angeles to Melbourne, seats comfortable enough, food ok, entertainment good but the staff are horrendous. They are loud, bossy, burnt out and just plain rude. They seem only to be able to manage the absolute minimum of words necessary to convey the intended message, for example, "Eggs or French toast?" Yelled at you in military style, then when somebody dared to ask a question, the staff member replied "Just Choose," then continued with, "that wasn't so hard now, was it?" Clearly they have forgotten that it is their chosen profession to provide a service and that the general expectation from that service is that it requires a certain amount professionalism, diplomacy, helpfulness and even some basic pleasantries wouldn't go astray. It's really not very nice having your food practically thrown at you. The passenger on the window seat of my row had her sandwich tossed in such a manner that it fell on the floor and she had to scramble around under her seat in the dark to retrieve it, disgusting! I would suggest retraining or maybe a pay rise for inspiration!

✅ Verified Review | United has to be the worst airline I have ever flown on. Flew Santa Ana to Newark. It was more than an hour late going to my destination. Coming home, first it was delayed, then delayed again, then the flight was canceled. A true nightmare. I had paid extra money so that my minor son could sit with me. Because they had to put us on another flight, there were no seats together. Would they refund the extra $50.00 that I paid. No way. The service was terrible. I highly recommend choosing another airline.

✅ Verified Review | Little Rock to Kalamazoo via Chicago with United. This was my first flight with my 4 month old and I was very nervous. The flight attendants were beyond kind and accommodating. We were lucky to be on two flights that were not full and the crew so kindly gave us a spare seat which made our trip significantly less stressful.

✅ Verified Review | Detroit to Reno via Denver. United Airlines was the most unorganized airline I have ever flown on. They didn't provide good customer service on or off the ground. We arrived well over 3 hours for a domestic flight and no one kept us informed if we would make the flight or not due to the computer problems they were having and could not print tickets. This is understandable but to pick people who were yelling and causing the most commotion as opposed to calming veryone down letting all passengers know that the flight crew is aware of the problem and no one would be missing their flight. When i would try and ask questions i was dismissed without answers and they were rude. Leaving the trip had a horrible experience with them as well. Again we allowed ourselves plenty of time especially after our first encounter with them. We again waited in line for hours when we finally approached the desk They only let 2 of us check our bags. The other 2 family members they refused to allow them on and had them fly out later that night. I have never encountered such an uncompassionate and unorginized company. I will never fly them again even if the flight is free.