United Airlines

✅ Verified Review | Newark to San Francisco. I arrived at SFO at midnight. While collecting my baggage, which I had checked in after paying a baggage check in fee, found out that my baggage was coming on another flight. I have meeting starting at 8 in the morning and all my stuff are in the bag. I am still waiting for the the next flight at the airport and writing this review. I am waiting for the flight where my baggage is suppose to be and collect it and before I go all the way to my hotel. Delivery starts at 7:30, I cannot wait that long as I need my stuff the first thing in the morning.

✅ Verified Review | Poor safety skills from the crew. Bassinet not removed for landing, people with tray tables down, seats reclined and exit row persons had their screens still out. Would have been an absolute disaster in an emergency. My pen ran out while filling out the customs form, the flight attendant told me I should have brought a spare. Extremely rude. Seats were average as expected, we were in an exit row so legroom good. Food was average however snacks were provided frequently.

✅ Verified Review | Returning home from Chicago to Portland on United Airlines (UA1836) after a week of travel I found myself in the middle seat behind the exit row with very little leg room. It could have been a rough flight but our flight attendants, were amazing! It was obvious they had this positive effect on other travelers as well. Good job and thanks for the lift!

✅ Verified Review | Chicago O’Hare to Santa Ana. Worst gate customer service ever! I went to ask questions about seating and didn’t even finished my question yet “her respond was we have a full flight, single seating we have a full flight” and shook her head at the same time. Ok, I understand seating is full but does she need to be rude about it? Is this United Airlines value for customers service? I’m very disappointed and even though my review may not make a difference it is frustrating and sad knowing that a big known company such as United airlines don’t value their customers.

✅ Verified Review | Flew United Airlines from Chicago to Kalamazoo. Terrible customer service. The gentlemen working at the desk would not provide any information for the delay, and would not look me in the eyes while talking to me. They do not care about their customers, and their planes always seem to break down. Shame on me for flying United.

✅ Verified Review | Denver to Spokane. Had to call them today for my sons return flight back home. And the customer service rep was fantastic she knew what would be best to accommodate my sons disorder and immediately took care of getting his seat accommodations handled. She was very pleasant and took care of it quickly and efficiently. Will fly them again.

✅ Verified Review | Los Angeles to Philadelphia via Chicago. United used to be a good airline company. In the past, if you’d book a coach seat, you would have a carry-on and a check-in bag included, and if you had an extra bag, it was still ok, no extra fee. You would get a free meal, and the entertainment, although it was on the minimalist side (because technology was not what it is today), was properly working (at least, most of the time). Not anymore. Today, well, where do I start? You book a basic economy seat for a price that is proportionally the same as for an economy flight in the past, and you have to pay for virtually every single thing on top of that. Only one small item allowed with you on the plane (I guess United figured that you might need a pair of extra underwear and socks if you go to the other side of the country) and they will give you a hard time if you bring a second one (like your camera bag, for instance). Which means that, if you bring a small item with you, along with a luggage of carry-on size, they will ask you to check that luggage in and you will have to pay a $25 fee. If you have an actual check-in luggage on top, that will be considered second check-in luggage, an extra $35. If you book a round trip, that’s already an extra $120 on top of your ticket price. Now, note that I am traveling alone. Imagine being in that situation with a family. Once you are on the plane, no meal other than the usual boring pretzels and a glass of cheap soda or juice. Prices for extra food/drinks are, of course, comfortably marked-up (food and drinks that are of questionable quality). I’m not even mentioning the ever missing extra blankets despite the still totally dysfunctional temperature management on the plane. Now, moving onto the entertainment part: extraordinarily, United has managed to make the ticket payer, use your own electronic devices and ear sets, so they can save thousands of dollars by not having to build-in an entertainment system for your plane section. How amazingly smart is that? Instead, they royally connect you to their internal server (of course, if you want real internet, it’s extra. And not cheap) and allow you to download a ridiculously impractical software plug-in that, if you ever finally manage to download and use it, turns out to be the worst piece of garbage I’ve ever used on a plane to watch a movie. I eventually had to stop the experience. You simply can’t deal with a movie that is so chopped up by the constant disconnections from the server that it becomes literally unwatchable. By the way, absolutely zero electric or USB plug anywhere around your seat to recharge your devices. Only in selective rows. So, what comes next, United? Paying to use the toilets on the plane? Charging a fee to bring our own device? Another fee to have a reclining seat? Where does it end? How much money can you still manage to save on the back of the customer? Lately, almost every single time I took a United flight, I felt they were simply trying to squeeze every dollar out of the customer. I couldn’t wait to get out of the plane. Yes, you can always say other companies pull their own tricks on customers, that you have expenses, that the market is bad, etc. I travel all over the world, and many companies that belong to so-called “developing countries” are better than United Airlines and treat their customers better than they do. As far as I’m concerned, From now on, I am going to make sure of one thing: to only put my feet on United Airlines planes if I have absolutely no other choice.

✅ Verified Review | Seattle to Dallas via Houston. Worst airline I have ever flown in the world. Their ground staff, phone customer service, email response everything is pathetic. Frequent delays, poor service is unparalleled. Only business they’d get from me is because of their fleet size they have flights options suitable for me. I have promised myself to not fly United until that is my last option available.

✅ Verified Review | Chicago to San Jose. Paid $140 for a basic one way flight, and I could not choose my seats, and bring a simple duffel bag. I have flown many other airlines such as Alaska, southwest, virgin, American Airlines, and they did not charge me for my duffel bag and they even let me sit where I choose once I board the plane.

✅ Verified Review | Flew Houston to San José. Unfortunately, United is the most convenient option to travel to SJO, nonetheless, I will try to avoid flying with this airline from now on. I can’t overstate how despicable and negligent they are, and how completely impervious they are to their customer concerns or needs. They can keep their miles. Pathetic International "service" with no luggage room.