Ukraine International

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 383 reviews
4/10
2 star Skytrax Rating
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3/10

Ukraine International customer review

Recently flew Gatwick to Kiev return in business. Bets thing about business was that cabin was quiet and seats had reasonably generous leg room. Drink first offered about 45 minutes after take off in both directions (I got the impression that the crew were under orders not to serve too many drinks as part of a cost-cutting exercise). Food okay. No IFE on either of these flights. Check in at Kiev was hopeless. Despite there being no one in front of me when I arrived at the business class desk to check in the agent was disinterested and reading her magazine and directed me to a free economy desk adjacent. Beware of Kiev- you can't check in (and proceed to lounge) until 2 hours before your flight is ready to depart. Very limited choice of places to eat and drink at airport airside. I paid £7.50 for a pint of beer in airport cafe and at lunch a main course was about £20 £25. Lounge spacious but extremely limited range of drinks- no whisky only American bourbon. It is the only lounge that I have been in where we were entertained by a live pianist!
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2/10

Ukraine International customer review

Kiev-Berlin-Kiev two weeks ago. On-line booking worked fine and was easy. On-line check in doesn't exist. Check in at Borispol was ok. On board experience was not good at all. Planes were old. Entertainment options outdated. Overhead monitors worked but no earphones given. They use planes leased after many airlines so there is no standard of seat pitch and design across their fleet. Seating was cramped. Toilets were smelly. Service from the crew was ok. Crews' English very limited. Food was really bad. Piece of bread piece of sausage and a chocolate cake. Would work for 30 min hop not for 2 hour flight. Both flights were late about 1 hour. Check in at in Berlin Tegel was disorganized. Paid USD500 for my ticket so was not happy at all. This was my first time traveling with them internationally but probably the last one. Not a value for money.
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3/10

Ukraine International customer review

London to Kiev Simferopol London. Overall a pretty good experience. Flights were on time. The aircraft were in good condition with a decent amount of leg room. Food was OK on the way out but rather limited on the way back. I would have given 4 stars if they had not left the fasten seatbelt sign on for most of the outward flight for no good reason - the FA's enforced the regulation very strictly.
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3/10

Ukraine International customer review

Brussels-Kiev-Brussels Business Class: no delay seats OK friendly FA's. Better pass on the food and get a gin and tonic as local champagne is warm (FA explained the bottle is too large to get in the fridge) and wines are of canteen level. Management is clearly not interested in offering a little extra to business class passengers but you will sit in a lonely peace.
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3/10

Ukraine International customer review

SPL-KBP vv operated in code share with KLM done it some 20+ times and in terms of on-time performance and luggage arrival UIA is notably better than KLM. It also has a tastier breakfast but on afternoon flights the food is meat product in grey sauce and best to be avoided. Instead ask for a refill of whatever you are drinking. Polite FA's.
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4/10

Ukraine International customer review

Kiev-Vienna. Check in was slow but after that all good. Plane was new looking clean. Crew were cheery good English skills. Food average. Seats were comfortable pilot constantly gave us updates on arrival time and it was an overall nice experience.
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3/10

Ukraine International customer review

VIE-ODS Business class. B737-500 either leased or bought from an Iberian line judging by the language of the various notices. Consequently seating was the usual 3x3. No different to BA or LH business class around Europe. As there were only 3 of us in business class staff attention was good. Food was good considering that it was only a 2-hour flight.
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Ukraine International customer review

LGW-KBP-LGW in economy in May 2007. Plane was a very dated 737-300 with the smallest seat pitch I've seen so far. Crew very polite passengers rather chaotic - mobile phones ringing during take-off etc. Will have to take BA next time on this route
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Ukraine International customer review

Two domestic flights between Kiev and Lviv last week - I had no trouble at all. Manual check-in swift. Planes old 737 but clean and well kept. Both flights on time. Crews polite. Breakfast served on both flights was edible (sandwich out of Kiev and 3 chocolate bars out of Lviv). Nothing impressive but given the price paid (USD45 return) it is a superb value for money. Their schedule is very convenient. Their website looks shabby but is very simple to book tickets and works fast. I will not hesitate to recommend them and will use them again.
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Ukraine International customer review

I had a good flight from London to Kiev with Ukraine International Airlines in Nov/Dec 2006. Checking in was very fast much quicker than my experiences with BA and the times of the flights both to Kiev and returning which better than other direct flights. Had to hang around a bit on the transfer bus at Kiev airport which was a bit of a pain and I couldn't hear the announcements on the aircraft but apart from that I was very happy with the flight.
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