Ukraine International

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 383 reviews
4/10
2 star Skytrax Rating
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8/10

Ukraine International customer review

(Kazakhstan)

Recent flights KUF-LGW via KBP return in Y. All flights took off and landed precisely on time baggage arrived all right as well. They only serve some scant sandwiches or breakfast items but given the attractive price I was really happy to use UIA. Very friendly and smiling cabin crew too. Will certainly recommend using this airline for short to medium haul flights.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Ukraine International customer review

(United States)

Tel Aviv to Kiev B737-800. Plane clean departure delayed 1 hour with no indication as to the reason. Inflight service excellent for 2.5 hour flight and food reasonably good. Business class was European style with the middle seat empty.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Ukraine International customer review

(Ukraine)

Short domestic hops between Kiev and Odessa. Their ground handling is fine online check-in works no delays. The planes were in fine condition. On the flight out they managed to serve hot snack (50 min long flight) inbound catering was rubbish. Crews friendly. The ticket price was a great deal of 75 USD roundtrip including taxes.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Ukraine International customer review

(Germany)

Three return flights Berlin to Kiev Boryspol in three months. Quality consistent and quite high. Planes mostly on time (give or take 20 minutes) B737-500 or 800 on this route. Very good onboard service including hot meal and bar service. The downside is that they do not offer newspaper other than their inflight magazine or any kind of entertainment so bring your own mp 3 player or a good book with you.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Ukraine International customer review

(Ukraine)

Kiev - Frankfurt - Kiev weekly normally with Lufthansa in Business Class. This time I selected Ukraine International Airlines due to the attractive price. B737-300 with winglets interior was okay leather seats 2-2 configuration. The staff were friendly and attentive (I was the only passenger in Business Class). It could be seen that the aircraft wasn't the newest but it looked well serviced. The food wasn't at the standard of Lufthansa but at €650 less this could be accepted. The problem with Ukraine Int'l Airlines is that only once per week they leave FRA in the evening while all other days they leave approx 11:00 so I lose a day travelling instead of working.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Ukraine International customer review

(Germany)

Berlin-Kiev-Berlin B737-400. The return flight was delayed around 90 minutes there was little or no information about when the plane would leave. Seat pitch a bit tight but not tighter than most other airlines in Europe. Flight attendants friendly plane was clean. No newspapers but onboard service was outstanding. Hot meal (not extremely tasty but certainly edible) and a full bar service at no extra cost. All in all two very nice flights. I cannot say it was perfect for the information or better the no information policy before the return flight.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Ukraine International customer review

(Ukraine)

Some 5 flights within couple months. Most of the time I have no trouble with them. Planes are clean and ok condition. Seat pitch also ok. Bags arrive promptly. Food is mediocre and tasteless. Most flights early or on schedule. The only exception to the rule was my flight from Gatwick to Kiev. During the last snowfall when Gatwick was closed before 4pm our flight scheduled to depart around 1030 am was delayed by 15 hours. No clear information from the staff (they use third party handling company in London) no food vouchers no dinner no accomodation - nothing at all. They offer low cost quality service plus free baggage allowance and that is it. If the price is right it can be accepted as is.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Ukraine International customer review

(United States)

Vienna-Kiev return in Coach. Check in fine at both airports boarding organized. Planes were quite new looking and young eager crew. Food good out of Vienna ok out of Kiev. Flights and bags arrived on time. I was really surprised.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Ukraine International customer review

(United States)

I recently booked a trip with travelocity. I flew Delta to Frankfurt and Ukraine airlines to Kiev. The return trip was cancelled. Instead of rebooking the flight Ukraine Airlines policy was that I buy a new ticket and would be refunded later for the cancelled flight. Turns out the refund will take 6-8 weeks. Most likely never though. A customer service agent didn't answer the phone for 48 hours straight. A day prior or day after the trip cancellation due to volcano. After I finally got a concrete date with delta for the flight home from frankfurt. I ended up having to have the date changed for the ticket from Ukrainian Airlines. They charged a $50 date change fee. So that means they have $223 of mine. I might get $173 of it back in six to eight weeks. Never use them if possible but there isn't any competition allowed in the region anyway.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Ukraine International customer review

Kiev-Abu Dhabi return. 5.5 hours flight - no entertainment at all. Flight magazine - very low information and poor content. Food was really bad from Kiev and Ok from Abu Dhabi. Very limited number of drinks. Abu Dhabi to Kiev my seat was broken so it took time to find another one. Plane is really old and creaking. Staff seems to be Ok toilets bad smelling.
no