Ukraine International

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 391 reviews
4/10
2 star Skytrax Rating
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2/10

Ukraine International customer review

(Ukraine)

PS415 KBP-MUC. UIA has become worse in the last few years in terms of service and comfort. Usually uncomfortable bus transfers to plane sometimes standing 15-30 mins after boarding check at gate in stairways at Borispol airport and in the bus. Seat comfort good on E190 for taller passengers (more than 1.90m) in 737-700/800/900 its not possible to fly without serious discomfort. Low cost airlines like Wizzair have even better seats! Beside a cup of water there is no service included (coffee 2 EUR). Positive - sometimes low prices and still very friendly personal onboard. But-no UIA-info counters anymore at Borispol airport after sec-control and rows at luggage-drop off sometimes extremely long.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Ukraine International customer review

(Czech Republic)

Flight to BKK from PRG via Kiev was for a good price and the schedule was ideal for us no delays new terminal in KBP. The service was just fine you don't get extras if you need pampering look elsewhere and pay for it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Ukraine International customer review

(United States)

Flew Baku - Kiev - Berlin. All on time nice plane. Airport seemed new. Avoid long layovers as there was only a small coffee stand in the early hours with a long queue. I felt like the staff really felt they were representing Ukraine and many people in the airport were sporting yellow and blue ribbons and face paint. An interesting time to fly through Ukraine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Ukraine International customer review

(Finland)

KBP-BKK in business class seat 2A. Plane was very old Boeing 767 but well kept clean and safe. The seat was very comfortable reclining almost as bed although when passenger next to me started sleeping - couldn't get past him his seat was blocking everything. This was business class! Staff were very nice and polite. The service was excellent and food and drinks ok. There was no personal entertainment system in business class which is really unacceptable. There was only couple of old screens with 3-4 movies during the flight. Also very old navigation show rotating every now and then it basically showed the position of the plane but nothing else. Only one English newspaper on board. No Thai-immigration cards! However they gave business passengers fast lane immigration passes. I think UIA could easily upgrade their B767 business class service. How about giving tablets or something? Because UIA has so competitive prices and good offers together with the super friendly staff and punctual flights I recommend them for other passengers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Ukraine International customer review

(Moldova)

Flight from Chisinau to Amsterdam via Kiev and back. Good experience for great value. All flights departed on time and went smoothly the personal was very friendly and the communication on the aircraft with the passengers was good and clear. On short haul flights you don't get food but it's not a problem if you keep it in mind and bring some food with you. The food on board that you can buy is not bad but could be better. The luggage arrived quickly all in place. This company offers plenty of routes for very low value - and this is the main reason I'd recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Ukraine International customer review

(Netherlands)

Did AMS-KBP-BKK return. Worst experience ever. No drinks no food and no information at all during a 4 hours delay at Kiev airport. Over 3 hours delay upon arrival in Bangkok. After take off (around 0:30 am) they didn't serve diner until 2am! All passengers were starving. Planes are very old and worn out. Seats cause back pain. They play DVDs on a few TV screens but the sound is so bad you cannot even hear anything. Food was horrible (dry chicken overcooked vegetables). On AMS-BKP you only get one glass of water for free. On KBP-BKK only free water or juice in very limited quantities. Cabin crew is very grumpy. Their airfares are low but the quality standard accordingly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Ukraine International customer review

(Israel)

Flown with Ukrainian Airlines twice recently from Tel Aviv to London and Tel Aviv to Paris both via Kiev. Was pleasantly surprised with service and overall experience. Flight in the summer was delayed because there was a rocket alert in the airport area. This meant we missed our connection to London. Apart from general language difficulties the UIA staff were very helpful and sent us to a hotel free of charge with tickets for flight the following morning. In short very satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Ukraine International customer review

(Germany)

I flew recently with UIA from Berlin via Kiev to Bangkok. All worked really well. If you inform yourself in advance you are aware that there is no real entertainment program and that they charge for alcoholic drinks and non-alcoholic drinks other than water juice and tea/coffee. So there is no reason to complain about then for informed travellers. Anything else is fine also long-haul: seats are comfortable space might be even more than average 2 meals are served water and juice can be ordered during the whole flight for free all flights were on time planes are safe. It must be for the missing entertainment program that UIA is just ranked as a 2-star airline. I would fly again if they have competitive prices (what they had this time to Bangkok). All in all recommendable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Ukraine International customer review

(Germany)

I flew the routing FRA-KBP-DXB-KBP-FRA and was very satisfied with Ukraine International Airlines. I paid a very low price for these flights so I was aware that meals were not included but available for fair prices and of a good quality. Staff were friendly and professional. Transferring in Kiev was easy even if I had to go to the Transfer desk to get my boarding pass for the next flight. Seat comfort was also quite good only on the flight back from KBP to FRA was the pitch extremely small. On all other flights there was no space Problem for me (1.90 m tall). A negative point: no aircraft had any inflight Entertainment System installed. All in all I would recommend this airline to anyone who finds a good deal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Ukraine International customer review

(Netherlands)

In August this year we flew from Amsterdam to Tbilisi Georgia and back from Yerevan Armenia to Amsterdam. Flight to Tbilisi was just ok departed on time we knew there was no food served on short haul flights so we were prepared. When we checked in for the flight from Yerevan to Kiev we were told that there was no possibility of sitting next to each other which was quite disappointing. However during the last minutes prior boarding we were called to the boarding desk separately and got new boarding passes - in business class. Not just for seats but for all services as well!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes