✅ Trip Verified
| Tel Aviv to New York via Kiev. I was lied to, threatened and scammed by the Ukrainian International staff at Kiev airport, who tried their very best to charge me 150 Euros for hand luggage they claimed was too large (this was a connecting flight, from Kiev to New York, and the luggage was the standard carry on size that was fully approved and included in the ticket price during the first leg of the flight, from Tel Aviv to Kiev). Right before boarding the plane of the connecting flight, they put up another barrier at the gate consisting of three Ukrainian staff whose sole job was to scam passengers for 150 Euros per bag. Like many other airlines, they were equipped with luggage-size boxes, used to determine whether your baggage exceeded the permitted size. The woman seemed to be letting some passengers with luggage identical to ours through without any bother, but selecting foreigners to try and fleece them for 150 Euros on the spot. The lady asked my friend Jane to put her carry on it the box, she did. It fit in the box perfectly, since it was the standard carry on size sold everywhere for precisely that purpose. "Your luggage is too big," claimed the lady, and pointed to a yellow line going literally down the middle of the box, saying that the baggage was too big if it wasn't behind that line. In other words, the luggage had to be half the size in order to be considered a carry on (notwithstanding that it was literally the standard, minimum size of all carry on luggage, with which they were letting all other passengers through without a hitch). This was a blatant lie right to our faces, and we were both told we needed to pay an undisclosed fee to have our bags checked. The woman blocked the entrance bodily, and wave through other passengers with identical bags through as she forbid us entry. The flight was leaving soon, and the woman said we would not be permitted to board if we didn't pay the fee. "We have a dog in the cargo," I told her (this was true). "We’ll leave the dog here too,” the staff exclaimed. “You want that?” She picked up a phone, clearly faking that she could call someone to fish our dog out of the cargo hold at the request of this bottom level employee. “Boarding ends in one minute,” she said. Holding the phone to her ear and pretending she was ready to dial, “what do you want to do with the dog?” Rapidly, she got out a credit card scanner and put it in front of us. “Just 150 Euros for the oversized bag,” she told us. “But there’s two of us, and our bags are an identical size,” I said. “So you’re giving us a discount, then?” “Yes, a discount,”. By this time, her manager arrived at the ruckus we were causing. “This is blatant robbery,” I said, appealing to her. “Looks what’s happening here.” I pointed to the bags and waved my phone with the e-ticket on it. “These bags are included in our tickets. They literally don’t sell luggage smaller than this. What makes them too big!?” Show us." She couldn't reply. We were last to board the half empty plane.