✅ Trip Verified
| Seriously the worst airline I have ever flown with. I regularly fly with easyJet, Ryanair, Wizz Air but Ukraine International is incomparable when it comes to Customer Service. So what happened: I checked in online for my flight from Kiev to Berlin the day before, everything worked just fine. When I showed up for luggage drop-off, they told me I cannot check my language in because the flight is overbooked and there's no seat left for me. While I know that overbooking is common practice for mostly all airlines, what really annoyed me, was the way they handled this case. So the lady was just like, "you can't fly" no excuse, no recommendation, nothing. After 5 mins of arguing she pointed me to the other end of the airport to the Ukraine International Customer Service. The guy working there was even worse. He said, the plane is full, but I still have to show up at the gate. Pointing at my still not checked-in luggage, he said I have to go through security and immigration with my huge suitcase. If I don't do this, I will be counted as a no-show, which means no compensation. Only after arguing for another 10 mins he finally accepted to check-in my luggage, so I can show up at the gate. He warned me again, although the flight is very likely to be full, that I still have to show up at the gate. At the end with a lot of running I finally made it to the gate. I had to wait till the end of boarding, and as somebody didn't show up, they let me finally board. So let me be clear: Overbooking is always bad news. But even Ryanair handles this in a far better way than Ukraine International. What annoyed me the most: they overbook the plane and then kind of blame you, like it's your fault, that the flight is overbooked. Seriously never, ever again!