✅ Trip Verified
| Zurich to Minsk via Kiev. Travelling nightmare with chidlren (2 CHD + 1 INF). Prior to take off from Zurich, no indication from the airline that in the meanwhile the online check-in became mandatory. At ZRH-Airport, we were asked to pay EUR15 per Person for check-in, resulting additional cost. Flight to Kiev was in accordance with the paid ticket. Nothing classy, but doable. Then, a shocking nightmare in Kiev when boarding to Minsk. Take in consideration that we are family with children aged 5, 3 and 11 months. We were denied boarding due to the lack of seats in the airline. After our complains, yelling, desperation, we were told that 3 of us can fly, while 2 of us must take a new flight. We rejected it and asked for the airline representative. The people in charge for boarding at the gate us told us that "he is upstairs and won't show up for us". Eventually, we left the boarding area, passed passport control etc and waited for 40 minutes for air baggage to arrive back, waited at a first Customer Service Line for next 20mins, were entitled to a compensation and a new flight and waited another approx. 40 mins to get all formalities. It was already 21h in the evening and our new flight was booked by UKR Customer Care Desk. We needed to fly from another Kiev Airport (Zhulyani) at 5:45 AM. So, we booked sleeping capsules and with whole tons of luggage moved there and spent 5 hours. Woke up at 2:30, ordered two taxis due to size of luggage and 5 people and went to another airport. Now guys, at another airport we are in the line to check-in - and Belavia (new booked compensation tickets from Ukraine Airlines Service Desk) appear not to be in order. There are two tickets issued to father's name, but no ticket for Infant and no ticket for one daughter. We were denied check and and sent to Belavia desk where the lady was trying to reach UIA Service Desk on the phone for 1 hour.. without success. We were told that we must head back again the BSP Kiev Airport.. but that was too much... we decided to pay for the two wrong issued ticket from our own money. Alternative would be to head back with 2 taxis to Kiev Borispol and spend a day fighting with their Customer Service. At 7mins before closing of check-in lane, we managed to buy the two new tickets just on-time and make a stampede to the boarding gate through all the control check points and enter the plane as the very last people (all this with cabin baggage) a baby cot and three children.