| So they cancelled flights due to COVID-19. Good luck getting a refund from them. They are offering vouchers on their website. I disputed the airfare charge with my credit card company. Initially, they credited it back to my account, but then they received a response from Ukraine International Airline and reposted the charge. In their response the airline was appealing to the restrictions imposed by the Ukrainian government due to the global COVID-19 pandemic. As a result of these restrictions, the airline was unable to operate any international flights at that point. The airline further insisted that due to the extraordinary circumstances the airline should not be liable. Duh Well, on April 3, the the U.S. Department of Transportation issued an enforcement notice where it clarified that U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. Furthermore, the notice clarifies that the longstanding obligation of carriers to provide refunds for flights that carriers cancel or significantly delay does not cease when the flight disruptions are outside of the carrier’s control (e.g., a result of government restrictions). I submitted a complaint with DOT. We'll see how that goes. The bottom line: - I will continue fighting this - I will never fly with Ukraine International Airline again - I'm cancelling that credit card too as they have not been very supportive in this situation. P.S. my ratings for the seat comfort, inflight entertainment etc. are based on my prior experience with this airline. The only reason I used to fly with them is because this is the only direct flight from NYC to Kyiv. Well, never again.