✅ Trip Verified
| Amsterdam to New Delhi via Kyiev. When I arrived at check-in in Amsterdam they told me the flight was delayed, however, it was not delayed and passengers boarded on time. I was not given any option or information about food or meals. However, when a free meal was served to all the passengers on the plane, I was the only person who was charged ten Euros by the hostess. Later I was notified that my meal should also have been free of charge. When I complained about this to the hostess, an on-board policeman was called and I was told to sit down and shut up! The plane was an old Indonesian / Malaysian carrier from the 80s. There was one tv screen and an old 80s romantic movie was shown with terrible graphics. No passengers seemed to watch the movie as it was so poor quality, on the return journey the movie was in Hindi, nobody could understand and again nobody watched it. The hostesses only focused on taking care of business class passengers, economy class was mayhem while business class was peaceful and dimly lit. It was not possible to take a nap in economy class due to the bright lights, noise and commotion. I have complained to several staff at UIA about being charged for a meal which was included in my ticket fee, however, nobody proved adequate to handle such a complaint and simply replied 'oh sorry sir, you should not have been charged for your meal'. No mention of a refund or what action will be taken! On the return journey passengers boarded and sat on the aeroplane for two hours before any drinks or refreshments were offered and served. Passengers were hot, sweaty and frustrated. Overall an overpriced budget airline, uncomfortable seating, noisy plane, poor in-flight entertainment and poor, dishonest staff.