✅ Trip Verified
| New York to Delhi via Kiev.I never imagined in my wildest dreams that it was possible to have such a horrendous flying experience. To kick off things, I tried to check in via the app before my flight but gave me a technical error. When I checked in at the airport, I was asked to pay USD 30 for check in fees. When I reported that I was given an error, the manager on duty told me that I should've taken a screenshot of the error. I paid the 30 USD. The flight to Kiev was okay, the in-flight entertainment system was ok, earphones are not very usable, food was trash, seats were tight and not very comfy. Cabin crew was nice and accommodated the best they could. My next flight from Kiev to Delhi took off 6 hrs later, only to make an emergency landing back 20 mins mid-air due to "technical difficulties". Many passengers complained of a burning smell in the cabin. The initial delay of 14 hrs was reported upon landing. No transit visas were granted given the situation, no lounge access, everyone was asked to wait at the airport terminal till the next morning and were given a mere 12 EUR food voucher. There was no ground stuff from UIA present and 2 3rd party reps were assisting passengers and didn't have much control or information about the situation and were super helpless. 14 hrs later, another delay of 4 hours was announced. A little while later, everyone was asked to get new boarding passes. When I inquired why the need for a new boarding pass, they revealed that the original B777 was not functional so a B737 was being flown in from Poland and had reduced seating capacity. Maybe around a third of the passengers were denied boarding (and I don't know how long they waited to fly out). This B737 didn't have the capacity to fly to New Delhi and had to make a stop in Baku, Azerbaijan adding an extra hour and a half to flying time. The seats of this aircraft were not meant for a long-haul flight and it was a torture to fly this almost 22 hours after the original scheduled time of departure.