Turkmenistan Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 39 reviews
4/10
2 star Skytrax Rating
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5/10

Turkmenistan Airlines customer review

(United Kingdom)

Recently travelled to India and back during the volcanic ash issues. Lots of people complain about this airline but at the end of the day you get what you pay for. Outgoing flight was on time. No entertainment on board something they do need to look into. Food and service is what you would expect from the price of the ticket. The return journey was a little more complicated because of the volcanic ash. Everyone was asked to check in and several hours later the flight was cancelled. They should have phoned everyone not to come to the airport. I was travelling with my young son and 2 daughters which made it difficult. They did provide food water coffee etc and the taxi fare back home to the village when the flight was cancelled. Askhabad airport is now 10 times cleaner than Amritsar.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Turkmenistan Airlines customer review

(United Kingdom)

Turkmenistan Airlines is the worst airline I have ever travelled with. Flight attendants all Russian and Uzbek don't speak or understand English or Punjabi. They are rude whenever customers ask for help with their suitcases or hand luggage. The food is not nice drinks are served loads - every 1.5 hours. Entertainment poor very poor bring your own books magazines and iPods/MP3s. All they have is a screen showing you where you are in the world. The safety manuals are in Russian. If you were travelling to India you would want films music and games.
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Turkmenistan Airlines customer review

There were 8 who flew with this run down company - we were delayed for 14 hours! They overbooked our tickets on our return flight - no apology no compensation - no nothing. Pay the extra if you dont want to be delayed - these guys are a complete joke. Book a company who have a customer service department.
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2/10

Turkmenistan Airlines customer review

When there where serve food its seems that there where only one kind or food some screens in the airplane dont work. At Ashgabat its dirty - very dirty. Nobody speak English or also nowhere you can read normal information. On the way back the problems bigger - the seat was broken and when you fly 8 hours on a seat that's broken than you have a problem. The crew dont talk English and many things in the airplane don't work.
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2/10

Turkmenistan Airlines customer review

I have flown several times with TA but rarely enjoyed the trip; made worse by the lack of everything one associates with a decent air carrier. They dont have staff who can speak English no particular manners and in general they are rude. No information in English or Hindi/Punjabi on board or at Ashgabad. How one should know what to do or expect in term of time for board? I think they treat passengers with contempt and anger directed towards them; I have witnessed the so call air hostesses being rude. As for the onboard entertainment the less said the better. They make all announcements in some language that not a single passenger understands - I know they sometimes have one air hostess who pretends to speak English but no one can understand as it simply isnt English! The occasional films they show are in Russian and always highly embarassing for Indians. Overall I would rate TA 2 out of 10. You may say why 2 when the whole service is so diabolical. Well they usually let you sit down in a sort of seat and if you dont ask for anything they dont hit you over the head. And also because usually flights are on time. Would you fly with this thing? Well as for me and all my friends and family I much rather take a Maruti from Birmingham to Amritsar (if I had the time) than subjecting myself again to this humiliation frustration insults and torture lasting almost 12 hrs.
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Turkmenistan Airlines customer review

Amritsar - Ashgabat on a 737-300 returning on a 757 and 3 internal flights on 717s. Each flight on-time and aircraft were clean. Food on the international flights was Indian vegetarian both ways - very good out of Amritsar quite acceptable coming the other way. Complimentary soft drink and snacks/beer for sale on domestic flights. Departure tax from Ashgabat included in ticket price - apparently this is not the case with other airlines. One or two quirky things - there were no sick bags on any of the flights and safety cards only on the International ones. My complaint is with the International baggage people at Ashgabat who extracted money from me in both directions - on arrival for retrieving my bag from the carousel (it was the only one) and on departure because the combined weight of checked-in and cabin baggage exceeded 20Kg.
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Turkmenistan Airlines customer review

I flew with Turkmenistan early February 2007 from Birmingham to Amritsar. The outgoing flight was 10 hours late at Birmingham but we were not given any explanation what so ever for the delay - apparently it was due to fog in Amritsar? We were given a £5 voucher to spend on food & drinks which bought you a couple of coffees! Food and inflight service was adequate. Return flight was punctual but the temperature on the plane was very warm and therefore most uncomfortable. Despite a requests from passengers nothing was done other then to hand out a glass of water to each passenger. Food on the Amritsar to Ashkhabad part of trip was poor.
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Turkmenistan Airlines customer review

Central Asian carrier on which I flew five segments in November 2006. Beijing (PEK) to Ashgabat (ASB) and back a one-way flight from Mary (MYP) to Ashgabat and a round-trip between Ashgabat and the northern town of Dashoguz (TAZ). All flights were on Boeings with 757s on the international legs and 717s domestically. The pilots were allegedly Western-trained and looked Russian but none said a word during my five flights. The planes weren't bad. The seats were maintained and the cabins were clean. There were other signs that this wasn't the Delta Shuttle. The bulkhead wall at the front of each cabin bore a framed photograph of the President For Life. Many passengers paid no heed to any rules about seatbelts or cabin movement. Boarding the plane was all pushing and shoving and the old ladies had the best moves. Aside from a flight map on the 757s there was no in-flight entertainment. The food was standard airline grub and flight attendants were reasonably diligent if unenthusiastic about serving drinks and responding to the call button which the passengers pushed without hesitation. There was no in-flight magazine. Luggage limits were nonexistent but in a country where almost everything has to be imported I was sympathetic. The space on my flight was so oversubscribed that three trucks of baggage were left behind. The stranded bags were to arrive on the next flight with room. Turkmenistan Airlines has no web site. It has no frequent flyer program that I could discern and is not part of any alliance. It serves the major cities in Turkmenistan in the sense that it connects them to Ashgabat. The foreign destinations include London Beijing Moscow Bangkok and Istanbul. Flights through Ashgabat are cheap; flights to Ashgabat are expensive. Turkmenistan Airlines is cut- rate transportation which isn't so bad if your expectations are low.
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Turkmenistan Airlines customer review

Had heard bad comments about this carrier but gave it a chance anyway. It should only be given 1 star. LHR to ATQ via Ashkabat. Check in was the same as any other airline. As soon as we boarded what can I say? Miserable crew standing to "welcome" passengers on board as if they had been forced to do so. I think 95% of the passengers were Indians so TA need to think about having at least 1 punjabi/hindi speaking crew member for announcements. Other airlines do this such as Royal Jordanian and Gulf Air. But with TA it was all in their own language and an attempt in very poor english. No announcement from the captain what so ever. Food was ok not much different from other airlines I suppose. Drinks served soon after take off. TA seriously need to improve their inflight entertainment the map of the flight path just isn't good enough! I personally would not use them again I'd rather pay just a little bit more and fly to Delhi and have some decent service. What makes it worse is that they don't even have a proper office (not that I know of anyway) to put comments forward to. Its not necessarily to complain but more to give "advice" to the airline because they seriously do need to improve.
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