Turkmenistan Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 39 reviews
4/10
2 star Skytrax Rating
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Turkmenistan Airlines customer review

(United Kingdom)

LHR-ASB-ATQ. I travelled with my elderly mother and all I can say is never again. Rude FA food inedible no entertainment aircraft old and dirty. Lay over in ASB a disaster we were made to walk from the plane to the terminal and back again and negotiate stairs covered in ice - outside temperature was -17C. Complete chaos in the terminal when issuing boarding passes. Left to sit on plane with door open as they conducted several head counts of passengers! To make it worse it wasn't even cheap to fly them.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Turkmenistan Airlines customer review

(United Kingdom)

Heathrow to and from Ashgabat and have no major complaints. The crew struggle with English but we managed to communicate without too much difficulty. Aircraft's were clean and tidy and legroom good. There is no inflight entertainment aboard however the inflight catering was rather good washed down with a generous supply of soft drinks. What spoilt the experience was the behaviour of a minority of Amritsar bound passengers who chose to openly smoke during the flight. When approached by the crew those passengers screamed and shouted that they could not understand the crew requests for cigarettes to be extinguished. These passengers chose to play very loud music to the annoyance of those nearby refusing to turn it off. Fellow Amritsar-bound passengers were powerless to stop them.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Turkmenistan Airlines customer review

(United Kingdom)

LHR-ASB. Busy flight mostly passengers to Amritsar. No inflight entertainment (not even map). No duty free magazine or alcohol. Main food service - tasty curry choice of veg or meat. Crew ok but English not first language. Toilets clean. Over hour delay in take off from Heathrow - probably due to few check-in posts being open. Landed on time. Return flight was not as busy - room to swap seats. Map this time and crew ok and remembered to get me black tea without asking.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Turkmenistan Airlines customer review

(Netherlands)

I took the flight from Frankfurt to Bangkok via Ashgabad and I must say it was ok. The flights left on time and there was a transfer time of aprox 1 hr at Ashgabad in the middle of the flight which is quite convenient. The food came in large portions and consisted out of a lot of meat. The personnel was not over friendly. The in-flight entertainment doesn't exist bring your own.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Turkmenistan Airlines customer review

(United Kingdom)

Birmingham to Amritsar via Ashgabat. Check-in smooth and flight left on time. Plane clean and staff could speak enough English to make themselves understood. The drinks trolley came around every hour or so but no alcoholic drinks. There was no entertainment onboard apart from a map showing where we were. Landed on time at Ashgabat airport. The transfer lounge was adequate - we waited approx 90 minutes before we continued onto Amritsar - we sat in the same seats so no new boarding passes were required. We arrived on time at Amritsar. The things I didn't like about this airline were that it was no longer cheap - in the UK they have put their prices up by 50% from last year. Also they don't have life jackets - something that petrifies me as I panic when flying. One other moan I have is that whenever we hit turbulence - and we did quite often - there was no announcement telling passengers to return to their seats and put their seat belts on - children were playing in the aisles as we went up and down!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Turkmenistan Airlines customer review

(United Kingdom)

A nightmare journey to Amritsar due to leave at 1350 from BHX. On arriving for check in we were informed the flight was delayed 11 hours - spent all day at the airport. On boarding the flight the staff were rude and unhelpful - not even fully conversant in English. The flight was due to land in Ashgabad for a short break but the pilot took the aircraft to Mary Airport due to bad weather - and left the aircraft as did other members of crew. The passengers were left sitting on the aeroplane for 4 hours prior to it taking off for Amritsar. There were insufficient drinks onboard and we were not able to leave the aircraft. Staff could not update us on when we would leave Mary as they had to wait for another aeroplane to land so they could get back up to full crew. I will never fly with these people again they offered no apologies for the gross mistreatment of the passengers. Never will my family travel with Turkmenistan Airlines again!
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Turkmenistan Airlines customer review

(Australia)

Ashgabat - Dashoguz return on B717. Outbound had interesting boarding arrangements - you get a numbered generic boarding pass (with a picture of an Ilyushin 76 cargo plane on it) and you have to refer to your ticket for your seat number (at least the seat allocation is honoured). Aircraft interior was comfortable and well presented - they now have safety cards but still no sick bags and no life jackets. Picture of the President is displayed on the front bulkhead Small sandwich served and additional items can be purchased at prices lower than those at Ashgabat airport. Landing was not the most confident. Look out for the fleet of Antonov AN- 2s at Dashoguz airport. Inbound also interesting - no conventional check-in counters everyone queues at a plain doorway for security etc. No boarding passes. Aircraft interior was clean and well presented - I didn't use the bathroom but others reported it was not in a good state. Snack consisted of two buns which were so dry they were almost impossible to eat. Both flights were on time. For USD37 return I have no complaints.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Turkmenistan Airlines customer review

(United Kingdom)

I recently travelled to India on Turkmenistan Airlines. The food was horrible so I advise you to eat something beforehand. The seats were dirty and sweet wrappers were everywhere. There were TV's but they were rarely on. The crew can't speak English and you can't understand them.
Seat TypeEconomy Class
Value For Money 12345
no
na

Turkmenistan Airlines customer review

(Germany)

Cabin crew on this airline seem not to care at all about security on board. I have recently flown domestic from Ashgabat to Mary and the person seated in front of me refused to put his seat into the upright position for take-off and landing. Even though I asked a flight attendant to intervene she asked the gentleman in vain to comply with security instructions but finally gave up and just walked away. I had to call her again tell her I would report her and the gentleman in front of me to the police after landing until she asked the purser to show up and solve the problem. Another gentleman came back 2 times from the washroom smelling of cigarette. It was so obvious he had been smoking. No one said a thing.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Turkmenistan Airlines customer review

(United Kingdom)

Recently travelled to India on Turkmenistan Airlines. Service is decent but not the best. The food is what you would expect. No entertainment on board so bring a book or some music. Ashgabat Airport is quite clean. It takes about 6 hours BHX-ASB. From ASB-ASRit takes about 2.5 hours. The flight attendants speak mostly Russian or Turkmen so it is hard to communicate with them. Overall you get what you pay for. I think the flight attendants need to know how to speak fluent English and Punjabi and there should be some entertainment on board.
Seat TypeEconomy Class
Value For Money 12345
yes