Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2555 reviews
4/10
4 star Skytrax Rating
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8/10

Turkish Airlines customer review

(Mexico)

IAH-IST-IAH. Airline has one of the freshest services on board. Food is tasty and abundant so is beverage service but this is not very diverse with brands. Seat pitch in PE is huge. The only big issue is customer service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

IST-LAX flight. It was a B777. The seats were extremely comfortable compared to other transatlantic flight I took over the year (i.e. Mostly Austrian and Lufthansa). The service was excellent. The staff friendly and the food delicious. The plane seemed to me just out of production and the IFE was much better than what I am used to with Austrian (which I prefer generally for financial reasons). The only complaint would be the price you have to pay for THY flights. It is generally 50% more than what Austrian offers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Canada)

TK21 PEK to IST. Orderly and on time boarding. Was asked to relocate to a different seat than the one pre- assigned in order to accommodate a passenger with physical disability. Ended up in a window seat as no other aisle seats were available. The Purser tried very hard and apologized profusely. A warm approach I am not used to receiving from TK FA's. Cabin as with many TK flights very warm and air stale. Comfortable lie-flat seats with plush blanket and soft pillow. The shell style seats do not offer much storage room and are narrower than other business class seats. Attentive service throughout the flight with FA's frequently checking on passengers. Good meal and wine selection although main course was somewhat tasteless. AVOD system with 20 inch screens and a wide selection of movie and music options although somewhat dated. The highlight of the flight was the free WiFi which is a very nice touch. Overall a pleasant experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Canada)

TK 0035 IST Ataturk-Montreal June 17 2014. Booking the flight one month in advance: both my travel agent and I tried to secure an exit row seat. I expected to pay for it. The airline was impossible to reach from Canada. At check-in the seat selected by the travel agent was changed to an unacceptable one. A request to upgrade for business cabin was denied. On the ground at Ataturk a long and very slow line-up in the corridor just to enter the gate (an additional security check - we have gone through the passport control as well as the security already). Not a single seat available. The security agents behaved like Canadian immigration officials interrogating people about purposes of their trips but no information was going into computers. Younger people were sitting on the floor older ones standing there with their bags looked tortured already. The plane was jammed full. The seats in Economy were really cramped no legroom (a 10hr flight). Rude FA's and completely devoid of smiles. Dismissive and unhelpful to boot trying to ignore passengers as much as possible. Dirty lavatories with pileups of used paper towels on top of garbage boxes no toilet seats available.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United Kingdom)

I flew Dublin - Istanbul - Doha - Istanbul - Dublin. Business class seats are very uncomfortable with minimal recline think BA Club Europe. Crew would rather be at home no eye contact or smile. EN Route from IST-DOH I was the only person in business class and had to ask the captain and 2 female flight attendants to lower their voice they were literally shouting and laughing it was a 00.35 departure so I wanted to sleep they did not dim the lighting. On the return leg DOH-IST I managed some sleep but was woken by the inflight chef snoring in the seat next to me. IST-DUB I slept through the meal service when I woke I tried to get some water but no one came from the bell I went to the galley which was deserted. There were two flight attendants serving economy class someone came from economy class after about 10 minutes to help me. There is no priority boarding for business class. Great lounge in Istanbul.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(South Africa)

Flew TK041 from Johannesburg to Istanbul on 12 June. The flight was full and as a result it was one of the most cramped flights I have experienced. Not for the faint hearted. The major issue is the A330's they use on the route are old and tired. The upholstery was worn through and coming apart from the seats. Very tacky for an airline striving to be one of the world's best. There was minimal leg room in fact on sitting down my legs were already jammed into the seat in front. I don't think I would fly with them again - will probably take the longer route via Dubai. Emirates' seats have far more leg room on the 777's. The service itself was great it was just the planes that were awful!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United Kingdom)

EDI-IST 31st May. Very New 737-800 with latest IFE system. Very comfortable seats. Excellent economy class food. IST-ERC 31st May. Old A321 Very cramped poor seats but short flight. 11th June ERC-IST. Again old cramped A321. IST-EDI Another very new 737-800 great seats excellent food again. Cabin staff on all flights very good. All flights on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Austria)

VIE-IST on A330. Flight was overbooked in Economy. Although seats in Business Class available it was not possible to upgrade against miles or cash. Cabin chef extremely rude to ground staff and me. I am Elite (star alliance gold) member with the TK programme Miles and Smiles and we were seated in two cramped middle seats - this is how TK treats loyal customers. Worst experience for a long time. Inflight entertainment not updated since January.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Canada)

Flew TK18 Business Class from Toronto to Istanbul on May 6th code share flight with Air Canada where the ticket was slightly less than through Turkish. Departed on-time. The flight crew were superb attentive and bi- lingual. Great selection of Turkish newspapers including English-language editions. During the over-night flight my wife awoke: A flight crew member immediately came to her to see if there was anything she needed. Food was good as were the entertainment selections. The food and drinks were well presented including “candlelight dinner high above the clouds.” The bathroom was kept clean through-out the flight the fresh flowers inside and immediately outside were an unexpected touch. Only complaint was the lack of expedited customs upon arrival. Will fly with Turkish again they certainly provided a high quality international flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United States)

Recently flew Istanbul to New York City in Business Class using United Air Miles. Very comfortable seats which allowed a potential good sleep. Food excellent though it took a long time to serve and we all were anxious to sleep it was evening. There were two problems: the restroom was filthy from the beginning of the flight. Floor was sticky trash overflowed the bins and was on the floor. When I told Flight Attendant I don't believe she really understood. She told me to use the restroom in Business Class but this was in Business Class. Second problem was it seemed families with young children (infants and toddlers) were invited to use Business Class as a free upgrade. This was nice for them but having two screaming youngsters for several hours was hard on the rest of the passengers. Turkish Air has a great reputation so this was a disappointing flight. Check the bathroom!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes