Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2565 reviews
4/10
4 star Skytrax Rating
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9/10

Turkish Airlines customer review

(Turkey)

June 18-21. Ankara (ESB) to Istanbul (IST) and to Rome Fiomicino (FCO).TK 2109 and TK 1965. I have been flying with Turkish Airlines for about 10 years. Mostly I enjoy excellent flights. Luggage is rarely lost. Out of 100+ flights it happened once which was likely due to a non-Turkish Airlines connection. Food is halal and of top quality. Most of the fleet is brand new. Once in a while you get an old one which makes the flight experience mediocre. The miles program is great but they started reducing the number of miles that can be earned. One thing annoying is the in-flight announcement. The pilots better stay silent instead of trying to speak with their low- level English.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United States)

26 July 2014 United 7781 (Operated by TK) TK370 IST-Tashkent. I have had a very mixed record with TK. Previous flights were in the acceptable range but things seem to be going downhill. I am much taller than average and have found the latest flights to be torturous in terms of legroom. On my most recent trip I had to skip the meal because I did not have sufficient room over my legs to lower the tray table. Cabin staff were good but ground staff were decidedly a mixed bag in terms of helpfulness. Entertainment consisted of the 1970's-era pop-down screens. Generally a very unsatisfactory experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(Germany)

My family and I flew TXL to IST in economy class. The plane for this flight was a brand new A321. Every passenger had a personal entertainment screen in front of the seat with a great selection of movies games etc. The meal was one of the best airline meals I've had. Cabin crew were always respectful cheerful and ready to help. All in all a great experience. Would definitely recommend and travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Canada)

Recently flew from Toronto to Istanbul and Istanbul to Cameroon. This was the best airline I have flown with. The Toronto/Istanbul leg was splendid. Great selection of inflight entertainment movies music games. Impressed with the camera showing the view outside of the plane. Loved the comp. Turkish delight! Fantastic selection of food and drinks - full upon arrival. Flight crew excellent and professional. North American airlines need to take a page from Turkish Airlines book to see how its done. Great second leg to Cameroon. Smaller plane and food. Can't complain. definitely flying Turk. Air. again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United Arab Emirates)

Istanbul to Thessaloniki on a morning flight. Boarded the plane. Two crew were working in the J cabin (including senior crew member). Load of J cabin only 6. They handed out the menu for the service before take-off which had hot breakfast choices. After take-off the crew started the service. Without any interaction the crew member came and passed me the tray. Tray consisted of a fruit yoghurt croissant and a selection of cheese. Never asked me if I would like anything to drink or which hot meal choice I would like. I got up to visit the toilet before the seatbelt sign came on. The J cabin toilet was unusable for its respective cabin customers as the crew allowed a Y cabin customer to use the toilet and he threw a whole tree of paper in the toilet. The other crew member asks me finally if I would like to have anything to drink. Asked for a Turkish coffee. After I came out asked a crew member to take my tray. Then comes my coffee. That's when the seatbelt sign came on. Nobody came to secure the cabin before landing. Landed in Thessaloniki. Waited for our luggage on the carousel only to find the priority bags arriving last. At the end of the day a short flight is a showcase of what a long trip can be with them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(Belgium)

BRU-IST-BRU C cabin - check in is unfortunately a mess no priority check in respected staff not interested don't give a damn attitude. Done by Avia Partner. Had to ask twice for a fast track card for arrivals in IST check in staff did not even know they existed. and they have 4 flights to IST daily. Lounge is always full and dirty and am afraid boarding is always a mess even you are flying c class. From wait in lounge to designated gate to last call all of this in less than 10 minutes simply ridiculous. Experienced this many time. Once on board all is different - friendly yet professionals staff with lack of language skills but ok on security and service. Some try to go the extra mile. Only option to IST direct. They need to improve ground staff and boarding skills and attitudes otherwise I would perhaps recommend. IST lounge on Sunday 27/07/14 announcement from no info to go to gate to last call gate closed 15 mins. Too many flights too little doors even if they are remote they have lost it - they need a third airport. However IST lounge is the best in Europe perhaps only competing with BA in T5 in Heathrow.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Belgium)

FIH-IST. Flight delayed 1 hour as usual. Old A330-200 instead of the usual 739. No IFE working no informative pilot announcements cabin crew announcement was inaudible only one choice of meal which was a very good meal (luckily). No complete breakfast just a little cake before landing very disappointing flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United States)

JFK-ATH business class round-trip in June (TK0004 & 0001). Departure from JFK was delayed by almost 3 hours as the pilot could not be found. On arrival in Istanbul we had to go the "transfer desk" to find a connection to ATH. Said transfer desk has a queue of over 100 people from every conceivable destination and no priority for business class. End result was that we had to sit for 4 hours in the biz-class lounge and watch 2 codeshares fly out before TK. Yes we missed our connecting flight in ATH as well. Return ATH to IST managed to be 2 hours late as well for a 90 minute morning flight. This time we barely made the JFK connection and our "priority" luggage was delivered 2 days later. The good: seats are very comfortable entertainment and Wifi are excellent and the food is really delicious; IST lounge is wonderful. The bad: cabin crew disappears after service and on the return allowed a passenger in an adjoining seat to get utterly smashed as he drank endless full glasses of Scotch until landing. He then proceeded to lie down on the floor for the landing which the crew chose to ignore IST airport is a nightmare.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(United Kingdom)

BHX-IST-BKK. July 9 2014. Boeing 737-800: BHX-IST. Very impressed with Turkish Airlines European business class. By far the best of all European carriers for comfort and privacy. It offers a 2-2 configuration with 20' leather recliners with additional foot rest. There is a personal VOD monitor in the arm rest with a wide variety of shows and movies for a 3 hour flight. Flight attendants are very polite and professional. Food catering is of the highest standard to match and surpass other European Carriers like BA KLM or Lufthansa. Airbus A330-300: IST-BKK. The TK business class lounge is very impressive with kids room multiple TV rooms 2 grand pianos and some of the cleanest toilets I have seen at an airport. Lounge provides user friendly lockers to store your belongings. A bit chaotic boarding at IST. The shuttle bus used to take passengers to the aircraft was a bit overcrowded and ground staff seemed a bit disorganised. However after boarding it's all up hill. FAs were very attentive and professional. The personalised chef for the forward cabin was a nice touch. Good selection of food and drinks and the inflight entertainment is more than adequate for the 9 hours and 40 mins. Seats are very comfortable for business class with an exceptional amount of leg room although the seat configuration of 2-2-2 does not provide loads of privacy for a single traveler with the two end seats A and K not giving direct aisle access. Overall Turkish Airlines provides a very good product in business. Will definitely recommend and travel again in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United States)

JFK-Istanbul-Bishkek round trip coach B777 B737 A330. My experience with Turkish Airlines is a tale of 2 experiences the flight experience and customer service on the ground. The flights were all very good. Leg room varied. I had adequate legroom on the B737 and A330 but I felt crushed on the B777. The food was tasty and the flight attendants offered good service. My main issue with Turkish Airlines with the customer service on the ground. leading up to my flight I found frequent outages with their US website. Customer service employees in Istanbul were rude and they refused to adhere to their pledge to provide a hotel when the layover is over 10 hours. As it turned out I was one of a few who experienced the same problem. All in all it was a mixed experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no