Turkish Airlines

Flight from CPT-IST-CPH. Turkish airlines has a top of the range product (if one were to exclude their customer service). Their planes are very up to date modern interior fantastic food great lie flat seats and generous sized IFE with a wide selection of films. The CIP lounge in IST was also very very good! Customer service has ample room for improvement. Perhaps its a cultural thing but I didn't find the cabin crew nor the staff in the lounge particularly forthcoming. In fact they were all quite arrogant individuals which appeared to hate their jobs. Nevertheless I will fly with them again - just don't be expected to be treated like royalty.

TK 1637 IST-MUC. Going back home from Iran I had to change planes in IST. This was a very bad experience you had to go through security control and I had only a limited time for connection. It was overcrowded and disorganized. We started with delays because of disorganization. They checked whether everybody had a visa or permission to go to a Schengen country. Why did they not check it when getting the boarding pass. Entering the plane very unfriendly crew. They served everything without smiles not speaking English? Like always theoretically the choice of two meals but on reaching row # 18 there was no longer a choice. Only one kind of meal left. Happily it was the meal of my choice.

Flew JFK-BOM and return with stopover in IST on my way back. First served a little Turkish Delight (Lokum) which was quite nice. This was followed by drinks and meal. JFK-IST served 2 meals and IST-BOM had one. Leg room for economy was pretty much what I expected. IFE was quite good. New movies shows and free WIFI which was of course slow but worked. They also have USB media so you could just snap your flash drive and it will play the songs / media on it. I have travelled on Cathay Qatar and Emirates and while they do have the USB slot it wouldn't play media but this one did. Staff were courteous and polite. The IST-JFK sector had many vacant seats in Comfort class but they wanted 260 Euros which I didn't got for. Paid less than $900 for the round trip with the stopover so it was a good value.

Istanbul - Munich - Istanbul 10 January 2014. A very comfortable and enjoyable flight both in Business Class. The staff were friendly and helpful. The planes were both Airbus A321. The seats were comfortable with enough space for long legs catering with a lot of different beverages and 3 different meals were delicious. The Entertainment with films and music channels were interesting. Before take off and before landing given hot towels to all business class guests. Value for money is very excellent.

Istanbul to London Gatwick 23 February. Very comfortable service. AVOD was quite good for a flight of just over 3 hours and the food was plentiful especially compared to other carriers. Staff were efficient but could perhaps have been more friendly.

Tokyo - Istanbul 22 February. A very enjoyable flight. Very tasty food and efficient polite if not particularly friendly service. The AVOD was acceptable but could have had greater choice for a long flight. The plane was well maintained and I enjoyed some nice touches such as a Turkish Delight just after we boarded and hot towels.

Flight IKA-IST TK 871 B737-800. Unfriendly staff without greeting the passengers. Theoretically there was a choice of meals but when they reached my row “sorry only beef no more any choice!” Eat it eat it not!

HAM-IST-AYT-IST-HAM: Once onboard we were greeted by courteous staff. Before takeoff they served Turkish Delight in economy class which is something never to be seen on any other European airlines. They even arranged my vegetarian meal from business class as it was not loaded. TK serves fresh orange juice and lemonade which is perhaps the best drink I have had on onboard! Meals are always tasty and crew are friendly and helpful although I have to say that Chef-onboard service is absolutely useless. Chef did not even know what the vegetarian meal was on TK flights but thanks to the crew who got me something to eat although it came an hour after the service. The legspace is acceptable and much better than Air Berlin and Lufthansa though one of their aircraft's was so old that I could hold the seat cushion. All in all it was a pleasant experience. How I wish they performed with same service on Non EU routes.

I flew with Turkish in January in C-Class Vienna-Istanbul-Bangkok and Singapore-Istanbul-Vienna. Its true that they offer good amounts of food but the quality was poor on all these sectors. Completely tasteless meals served by flight attendants that did not smile at all and did not understand English. The cabins of the long sectors IST- BKK and SIN-IST were also quite dirty. The most disappointing thing was that the crews on all the sectors were not very friendly. Austrian Airlines also have Do&Co as their caterer but between Austrian and Turkish there is a big difference.

Flew from Vilnius to Dubai. Plane from Vilnius to Istanbul was great and comfortable yet got very old A330 from Istanbul to Dubai. Service is great price is ok too. Yet I wish they would make at least a few seats for people taller then 180cm. I'm 189cm and I absolutely hate Airbus seats as their head rest is pointing at my shoulders. Either way meal is great pilots look to know what they are doing and overall - pretty satisfied.