Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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7/10

Turkish Airlines customer review

(Nigeria)

KAN-IST-LGW-KAN. A 737-800 aircraft for the first leg. Flight was on time food was good and cabin crew excellent. The IFE was also commendable. The IST-LGW leg was a very boring flight with no IFE but the cabin crew were very efficient and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Turkey)

Travelling from Alanya/Gazipasa to Istanbul via Ankara the first disappointment was that there was no online check-in. At the airport you are allocated a seat which cannot be changed as the system doesn't allow it said the young lady on the desk. No lounge but such a small airport and only one or two flights a day hardly warrant it. In fact the Turkish Airlines printed timetable doesn't even list the flights there. I went into the airport shop for a can of Coke but at TL 7.25 decided it was too much of a rip-off. No priority boarding so a scramble at the gate. Flight operated by Anadolujet was comfortable and a sandwich and water tea and coffee served. At Ankara the domestic transfer passengers were sent straight into the departure area which meant no second security screening. But inside I discovered my next sector was delayed and the Business Class lounge was outside so I could not reach it. Luckily the delay was not long and soon we were boarding. They made an announcement about pre-boarding but then just let everybody go through. Full flight and had another sandwich and cake. After landing at Istanbul we had to sit on the ground with the engines running for 15 minutes before a gate was available. My luggage was the last up - seems they don't use priority tags at Alanya either. But at least I was able to go to the airport shop and buy a can of Coke for TL 1.75!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Ghana)

I was very disappointed with Turkish Airways. My flight was delayed from Accra to Istanbul resulting in me missing all my connecting flights including my flight to Barbados from Gatwick. The staff at Istanbul were extremely rude and unhelpful resulting in me having to speak with the supervisor. They would not help with rebooking my connecting flight to Barbados which I had to pay for myself plus overnight accommodation. My luggage got separated at Gatwick which compounded my disappointment with Turkish Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United States)

Flew non-stop Houston to Istanbul in Comfort Economy. I had low expectation however it was a pleasant experience. From check-in to boarding the process was well managed. I was greeted with a smile while boarding and found the Comfort Economy area quite spacious. The seats were 2-3-2 with decent cushioning leg room foot rest and in seat IFE. The seats did not allow reclining for a comfortable sleeping position but let's not forget it was $350 more than basic economy fare. Here is the more pleasant part: the cabin crew were full of smiles and were pleasant. No attitude or doing the passengers a favor type behavior. The food service was good and well portioned. I don't get this much polite and pleasant service in business class of major US carriers! The arrival at IST was timely however we parked at a hard stand. The airport was very busy however unlike major European and US airports (JFK LAX etc.) lines moved rather fast.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(France)

I had return flight CDG-TBS-CDG via Istanbul by Turkish last month. The service overall was really excellent. The food was very good nicely presented and tasty. Cabin attendants were professional in all flights nothing to complain about. Seats are ok for a couple of hours flights with the overhead screens and consequently limited entertainment. I have three observations for improvement: 1) The Business lounge in Sabina airport is very unpleasant a box size room with no edible food available. 2) The Ataturk airport (I had it for return flight) was extremely busy and flights are usually delayed for 30-45 minutes. 3) I observed that the light in cabins during the boarding catering (almost two hours) and landing was extremely bright (it is annoying when there is late evening or night flight). In general Turkish and Lufthansa are the best choices for Tbilisi.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Canada)

Flew from IST to ESB on A321. The Business class configuration is typical of the European short haul flights with the middle seat left empty. Legroom is limited and hardly an improvement over Economy. Aircraft was showing its age and as with all TK flights I have been on the air was stuffy and stale. Flight attendants came across as aloof and did not seem to be interested in engaging with the passengers beyond the most basic requirements of their duties. Good meal service for a short flight. There was moderate turbulence throughout the flight resulting in spilled drinks. The FA's did not bother to clean up the spill on my table even though it was evident at the time they collected the meal service. The crews on TK really need to improve their English skills as their announcements are barely understandable and would represent a real concern in the event of an emergency. As well my experience on all of TK flights leave me questioning the safety culture of the FA's as they tend to ignore basic in-flight safety breaches such as passengers standing up while the aircraft is taxiing and leaving their tables down during takeoff and landings. The flight left late due to congestion at Istanbul airport but was otherwise uneventful. Their domestic service is clearly superior to North American and many European carriers and is certainly good value for money. With some attention to cabin service and improved FA performance this airline can easily maintain its status as Europe's best but has a long way to go to compete with Asian and Middle Eastern carriers on long-haul routes.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Mexico)

IAH-IST-IAH. Airline has one of the freshest services on board. Food is tasty and abundant so is beverage service but this is not very diverse with brands. Seat pitch in PE is huge. The only big issue is customer service.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

IST-LAX flight. It was a B777. The seats were extremely comfortable compared to other transatlantic flight I took over the year (i.e. Mostly Austrian and Lufthansa). The service was excellent. The staff friendly and the food delicious. The plane seemed to me just out of production and the IFE was much better than what I am used to with Austrian (which I prefer generally for financial reasons). The only complaint would be the price you have to pay for THY flights. It is generally 50% more than what Austrian offers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(France)

I have flown with TK a couple of times this year. The majority of flights are disappointing. Most recent flight was on 20 June 2014 from Riyadh (KSA) to Paris (France) via Istanbul. Leg 1: TK141 was delayed (as usual). Flew with an old A321. Very tired and dirty. Business class seat was an economy seat. Most of business class passengers complained about the seats (it was an overnight flight and most of us wanted to sleep - but it was impossible). Crew was ok - nothing exceptional (typical TK). Food was average - I am really wondering why they have the-so called "Flying-Chef" on board. Leg 2: TK1821 was delayed as well. Flew with a new A330-300 featuring the new business class. Much space and a fully flat bed. Although business class cabin is spacious it is not sophisticated at all. Cabin was dirty. Food was just ok. Crew was unprofessional and rude.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Canada)

TK21 PEK to IST. Orderly and on time boarding. Was asked to relocate to a different seat than the one pre- assigned in order to accommodate a passenger with physical disability. Ended up in a window seat as no other aisle seats were available. The Purser tried very hard and apologized profusely. A warm approach I am not used to receiving from TK FA's. Cabin as with many TK flights very warm and air stale. Comfortable lie-flat seats with plush blanket and soft pillow. The shell style seats do not offer much storage room and are narrower than other business class seats. Attentive service throughout the flight with FA's frequently checking on passengers. Good meal and wine selection although main course was somewhat tasteless. AVOD system with 20 inch screens and a wide selection of movie and music options although somewhat dated. The highlight of the flight was the free WiFi which is a very nice touch. Overall a pleasant experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes