Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2531 reviews
4/10
4 star Skytrax Rating
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8/10

Turkish Airlines customer review

(Germany)

We flew Frankfurt-Istanbul-Nevsehir return in Oct 2014. First legs were in time flight Cappadocia-IST started half an hour later arrival IST-FRA was 2 hours late. It would have been nice if they had offered water to the people who were boarded half an hour after the flight schedule time and had to wait on the plane another hour till the doors were closed. During the flight beverages were generously offered food (2 choices) was very pleasant. Cabin well cleaned and staff friendly. Only thing we did not enjoy was the entertainment. Program in general very mainstream few interesting movies. No German films not a single film with German audio or subtitles. Original English or American films hard to understand because of cheap earphones. English subtitles would have helped very much but there were none.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United Kingdom)

TK1996 and TK68 6 October. Recently flew Manchester to Bangkok I can say that everything was excellent. Have been flying with them for many years and the overall quality has not waned. I can recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(Japan)

We used Turkish on 5 segments for a group trip where many members arrived in IST for a 2 week trip. Of the 22 members of the group who arrived from all corners of the world nearly everyone had a story about Turkish failings. Business class on TK46 from IST to KIX was a perfect example. Plane was a beat up 330-200. Boarding was a mess. Loaded onto a bus in IST in the rain. Driven around the tarmac for 15 minutes to our plane. All passengers loaded through the rear of the plane on a mobile jetway in the rain. To get to the business cabin we had to 'swim upstream' to our seats. After settling in to 4a and 4b (in the beat up cabin) discovered that the toilets (tried to find a clean one of the 4) had not been cleaned. The cabin crew could not be bothered. The seats are not lay flat. The remote did not work. Don't believe the hype.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United States)

I had a short 2-hr flight from Naples to Istanbul before transferring to JFK-NY. It was a full flight and they were far over their overhead storage capacity by about 8 carry-on suitcases. Often you'll be a few spaces short but I've seldom seen that many. I imagine the problem was caused because the airline check-in agent was not enforcing the 1 carry-on 1 personal item (which is to be pushed under seat or held on your lap) policy. This is negligence on the airlines part. However the flight attendants did the right thing by keeping on the carry-on luggage onboard and not putting it beneath the plane therefore allowing us to be on our way quickly. They offered excellent service with full meal alcoholic beverages and newspapers offered free on a 2-hr flight. The service on the flight from Istanbul to JFK was also quite good. However for whatever reason they did not allow you to pick your seat when you book (at least the system didn't when I tried) so as I result I got stuck in a middle seat which I always try to avoid.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(United Kingdom)

Avoid this airline and avoid any transit through Istanbul. Recently flew with Turkish Airlines LHR-IST-TLV-IST- LHR. Cabin crew are cold unfriendly and indifferent to passengers. I was on a scheduled connection home from TLV via Istanbul with a one hour connection time. By the time the aircraft parked offloaded passengers and we cleared security in the transfer lounge I arrived at the gate 10 min before he next departure time only to be told that the flight had closed and I couldn't board. I was given a seat on the next flight home to London (1 hour 40 mins later) only to arrive in LHR with no luggage! Turkish Airlines is chaotic and so is Istanbul airport. Terrible airline and terrible airport!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(France)

50 minutes late pushing back on the Paris to Istanbul leg and again on the return it was 50 minutes late. Pleasant food but business class seats the same as economy. Rather disappointing as very expensive. The staff were polite.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(United Kingdom)

Flight Dublin to Istanbul. Couldn't have wished for any better crew very pleasant and helpful food was lovely and roomy for economy. I will definitely fly with TA again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(South Africa)

We travelled from JNB South Africa to London via Istanbul. The trip to and from South Africa to Istanbul was excellent. Staff good and the seating had ample legroom. Unfortunately the same cannot be said about the flight between Istanbul and London. The seats were old with very little padding most uncomfortable and with little legroom.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Netherlands)

AMS-IST-AMS- smooth check-in in Amsterdam and Istanbul. Boarding is very good. Business lounge in Ataturk airport is fantastic! I frequently fly with Turkish Airlines including transatlantic flights.The meal service was excellent and stuff was very helpful! Best meal I ever had on all flights. The flight entertainment had great variety of movies and games. I will fly Turkish again on my all flights. Thank you very much Turkish Airlines!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Australia)

Flew IST to BJV flight TK2510 return TK2509. Both flights full. Kept to schedule. Crew did their job well but not much interaction. Food better than expected for a short flight. Seats comfortable with relatively good leg room. A good airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes