Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2531 reviews
4/10
4 star Skytrax Rating
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4/10

Turkish Airlines customer review

(Czech Republic)

PRG-IST and IST-PRG. My first flight with Turkish Airlines and quite a disappointment. We were about one hour late on both flights - as the air conditioning was not on it was awfully hot on the plane but no water was offered. The seats were not very comfortable and there was very little space. The flight attendants did not seem very interested in what people were doing (like playing with their mobiles and reclining the backs of their seats during the take-off). On the return flight there was a family with an infant squealing like an air raid siren sitting two rows away from me which turned the whole flight into a torture exercise. To finish on a positive note - food was very good and I appreciated having my own screen with flight information. Yet in future I will try to avoid Turkish Airlines and it is a mystery for me how they can score so well in the ratings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Egypt)

TK1843 IST-ATH ticket bought with Aegean. 738 downgraded from 77W very comfortable old leather seats. Catering top-notch the best I have had on a short-haul flight and comparable only with Qatar. FA's proactive and kind a stark contrast with Aegean that followed. Ground staff is deplorable however check-in agents unable to speak proper English. Also Istanbul airport is a disaster: crowded dirty and without free Wi-Fi. A hit and miss experience that decreases once we take into account everything other than the flight itself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(United Kingdom)

Recently flew from London to Osaka and Hong Kong to London via Istanbul. Some of the flight attendants were friendly some could make a bit more effort. Food was better than expected. Inflight entertainment was good with recent films were already available. Only a few mins delayed in arriving for all four legs of my flights. Only had about one hour to connect from HK to Gatwick at Istanbul the plane arrived 20-25mins late so it was a bit of a rush and I almost missed my flight. Overall having read online reviews I had very low expectation but the inflight service turned out to be a lot better than other carriers I've flown with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Kenya)

TK 1956 AMS-IST old aircraft and the so called Business Class an outdated most uncomfortable 'joke' with zero comfort. TK 0673 IST-MBA the 757 single aisle aircraft is not suitable for long haul flights and the C-Class seats compared to other airlines like KQ or KL which I frequently use on this route of poor standard and lacking comfort. Service run of the mill food mediocre and run out of choice with selection of 25ml bottled wine - very poor.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(Norway)

OSL-IST-AGP return February/March 2015. OSL-IST on B738 aircraft. Flight more than 80% full. Cramped seating in economy. I moved to a row of 3 vacant seats were I could sleep after the meal service. The same applies for the AGP-IST sector on B738 aircraft. IST-AGP on A321-200. The aircraft seemed brand new. The flight was almost 100% full. My seat was in an emergency exit row and so the legroom was very good. The same applies for the IST-OSL sector A321-200 aircraft and seated in an emergency exit row. I had the option to travel for a slightly lower fare non-stop with Norwegian (from Gardermoen airport) or Ryanair (from another Oslo airport not Gardermoen) but I had to be at Malaga at a determined time of the day and when you factor in the luggage Turkish Airlines was then the most reasonable option. In addition the friendly and efficient staff the service standards catering in-flight entertainment and onboard comfort on Turkish Airlines (apart from seat pitch) were top notch. The duty free shopping and dining opportunities at IST airport were an added plus. I definitely recommend Turkish Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United Kingdom)

LHR-IST return. As a frequent business class passenger who has already tried British Airways Lufthansa KLM Etihad Emirates I can only say that this was definitely the worst of them all. Old and run-down seats with parts of the seat torn down and dirty. First part of the trip with newer 777 and angled lie flat but return a recliner like on a premium economy. Serving of the food and the quality more like an economy class and nothing like a business class. Flight attendants OK except one lady on the return who was rude.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(United States)

From ORD-IST and back in economy. Row 16 and 22 respectively. Our first experience with Turkish. We requested vegetarian meals and a gluten free meal for my sister we all had excellent food and even had fresh squeezed orange juice (at least on the IST-ORD leg). The seats were comfortable too with a recline and a second option to slide the seat bottom outward giving more of a natural reclined feeling allowing better sleep without cramping the person behind you! Hot towels before the meal (I still love these simple things) and Turkish delight before service. The entertainment selection was good movies could have had a better selection but the music was fantastic. From the overall comfort and food quality I was able to sleep for 5 hours on a 9.5 hour night trip. I never sleep that much in economy! I believe their aircraft's sacrifice a few of the bathrooms for food/beverage/storage. It seems the bathrooms get used a bit more though there are never lines. The flight crew kept the bathrooms cleaned several times during the journeys. I would definitely fly them again mainly from the food and comfort perspective. When you put that in comparison to the price it works out pretty well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United States)

From Houston TX to Vienna AT via Istanbul and return. I had only 1 hour for the transfer in Istanbul was told that's not enough time to catch the connection flight. That's plenty of time as you just walk a short distance to the other gate. No traveling to the other terminal needed. The flights were very pleasant by the quality of food (salmon shrimps even in economy) comfort and flight attendant service on these flights. Porcelain plates variety choice of food proper cutlery and napkins hot towels. Turkish delight at the beginning of the flight. nice menu cart plenty of drinks and sandwich any time you ask for during the flight. Just the whiskey is not the small bottle was given the glass. Staff very attentive and even transit at Istanbul was hassle-free. The ticket was like U$ 350 cheaper compare to others airlines flying to Vienna!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United Kingdom)

MAN-IST-CAN and return. Very pleasantly surprised by the quality of food comfort and service on these flights. Porcelain plates choice of food proper cutlery and napkins hot towels no stinting on drinks and water. Staff very attentive and even transit at Istanbul was hassle-free. What a shame they are phasing out Comfort Class as the 46" seat pitch is far better than most Premium Economy seating. Only quibble is the very high temperature at which the cabin is kept and lack of individual air control. Would recommend.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Italy)

Guangzhou-Istanbul-Venice. Guangzhou-Istanbul: Comfort class (Premium Economy). Managed 6 hours of good sleep which is more than OK for me. As usual the seat is extremely comfortable. I recently got to know that Turkish will discontinue Comfort class product soon. That's really sad as I find it the best Premium Economy product out there on the market. The Istanbul-Venice flight was just a regular uneventful European flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes