Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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7/10

Turkish Airlines customer review

(Bangladesh)

It was my first trip with Turkish Airlines. The Oslo-Istanbul leg was flown by an old A319 without any personal entertainment system. The second leg (Istanbul-Dhaka) was flown by a newer A330. The aircraft was clean, food was tasty and the entertainment was ok with a good selection of movies but not as good as Emirates and Qatar Airways. The return leg (Dhaka-Istanbul) was flown by an older A330, the entertainment system didn't work for at least 2 hours in the whole plane, and the screen was not so good. Food was again tasty but quantity not enough. Overall I enjoyed Turkish Airlines. It was better than expected but not as good as Qatar Airways and Emirates and that's mostly because of the crew. The English skills are poor and some of them never smile. The price was good compared to the service and I will travel with Turkish Airlines again.
AircraftA319 / A330 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Dhaka via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Germany)

I flew from HAJ via IST to DXB and return. All flights were delayed because of the high traffic in IST. Service on board is very good, hot and tasty meal on all flights. Also the selections of drinks is very good and includes some traditional Turkish drinks. Crew was nice and friendly. The bad thing is that TK leased some A330 from Afriqiyah Airways. The A330-300 to DXB was such an aircraft. The problem was that this plane was not made for TK. There is an personal screen but films were only available in arabic (even not in Turkish) and only 3 options are presented and normally the IFE is very good on TK long haul flights. The seats were bad and old, the legroom small but ok for the duration of the flight. Planes to HAJ were from TK, better seats and legroom. I recommend TK, but you should plan a lot of time for your flights because of the busy airport IST.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAJ to DXB via IST
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Netherlands)

Flight from Amsterdam via Istanbul to Kilimanjaro Airport with 90 minute delay in Amsterdam and another 90 minute in Istanbul. No announcements as to why there was a delay, not in Amsterdam, not in Istanbul, no water on the plane in Istanbul, and after leaving Istanbul, no drinks for another hour. Service on board was minimal. Never again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Kilimanjaro Airport via Istanbul
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United Kingdom)

Many aspects of the flight were okay, the food was tasty and timing was good. However, I found out later that on this flight, I did not qualify for Air Canada aeroplan miles. This despite the fact that I paid full price, Turkish Airlines is a Star Alliance partner, I had provided my membership number when making the booking, and I had been issued boarding passes stating that the class was Y. I made a few phone calls and wrote a few emails but did not get a satisfactory answer about this. The best answer I got was, "Please know that Turkish Airlines boarding pass cards always show "Y" class for all economy class passengers and "C" class for all business class passengers. However, your booking class might be different from these." Indeed, Aeroplan told me the true class was 'P'.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United States)

My flight got cancelled due to technical issues and they booked me another flight the next day, with a different airline. They told me that they would send my baggage to my last destination, Boston. According to my flight, I was supposed to transit in Dubai. When I got to Dubai, the customer service people let me know that Turkish airlines cancelled my ticket, a ticket they bought me because of my flight cancellation. Even worse, when I finally got to Boston, my baggage was lost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAddis Ababa to Boston
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(Turkmenistan)

I liked the ticket price for the flight from Ashgabat to Nicosia through Istanbul. Planes new with exciting backlight, clean with pleasant flight attendants on board. There was an interesting entertainment system on board, I watched a movie in Turkish. The food was delicious, it was my first time drinking the traditional Turkish drink "ayran". Transit was short, I spent time at a café in Istanbul airport.
AircraftAirbus A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAshgabat to Nicosia via Istanbul
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Moldova)

Flew Turkish Airlines in mid-June. I am a loyal TK customer but this experience was a total let down and I have decided to switch to other carriers. The food is normally good, the lounge in Istanbul is excellent, but their service is deteriorating by the day. Old, dirty seats, no priority boarding, no access to lounges in smaller airports, finally they didn't load my special meal. When I complained through their online customer service system they were not apologetic, but on the contrary tried to justify and explain every fault. Moreover, delays of anywhere between 15-45 minutes are a normal occurrence. They don't even bother apologizing to customers. It's almost perceived as something totally acceptable. They really need to improve if they want to grow and sustain their business model.
AircraftBoeing 737-800 / A321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKIV to TAS via IST
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United Kingdom)

Both on this journey, as well as going out (Manchester/Istanbul/Tashkent) the plane was late into Istanbul. In other countries of my experience (19 years in export sales) there would be assistance for the passengers in transit - to help them try to catch their onward connection. In the case of Turkish Airlines - nothing. For me an important aspect of the overall quality of an airline is not just the seats or the food, it is how that airline reacts to and lends assistance when things go wrong. For me, Turkish Airlines score zero.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBishkek to Manchester via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

Turkish Airlines customer review

(Australia)

I have flown with TK a number of times long haul from Asia and found this experience a complete let down. As mich as I've reviewed the good I'm also going to review the bad. Considering that they are competing with Etihad on this route it is very disappointing to see the aircraft quality. Business class seating was falling apart so badly that you could see the metal poles beneath it on some seats. Headrests too were so uncomfortable as well. The food and staff were fantastic on the flight and I can't fault this at all but the rest of it I don't have anything to complain about at all. The TK lounge in Istanbul is phenomenal as well. Flight departures on both sectors has actually been delayed in excess of an hour with everyone sitting onboard waiting in hot stuffy temperatures. At least on the IST-BEG flight there was an additional drink service but the poor people in Y didn't get this. TK really needs to lift their game if they intend to start flying to Australia because at this rate they won't have very many travellers if they aren't going to improve their product and make it more consistent.
AircraftA332/A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAbu Dhabi to Belgrade via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Germany)

CGN-IST-GZT-IST-FRA with Turkish Airlines in August. CGN-IST with A320. Boarding smooth, seats cramped and uncomfortable. No IFE and overhead monitors not working. Cabin crew were friendly and food very tasty. IST-GZT with B737 delayed 40 min. The seats were better but no IFE, snack was served. GZT-IST with A320, delayed 40 min. IST-FRA with A321 was the best flight. Seat 8F at emergency exit door with big legspace. Very good IFE with working personal monitors. On the outbound flight my wife forgot her mobile phone at the CIP domestic lounge in Istanbul. The ground service saved it and we got it back at the lost and found desk. Overall a good experience but the cabin product in the aircraft is inconsistent and the seats are not always in a good condition.
AircraftA320/ Boeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCGN to GZT via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes