Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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6/10

"service is incredibly slow"

(South Africa)

Turkish Airlines first Cape Town - Istanbul direct flight, followed by a connection to London. Previously there was an hour on the ground in Jo'burg. Check-in was efficient and friendly. We flew business but there was no lounge (initially seated in CIP and then advised that this was not for Turkish) and were seated at a sectioned off area of the public restaurant. The greeting and food on board is very good but the service is incredibly slow. From boarding to getting a glass of wine took 2 hours. The seats were the most uncomfortable business seats I have experienced. They are not flat and the bottom section is flexible - horrible. My entertainment system was temperamental. On the return flight the toilet floor was really dirty. The Istanbul London leg was on a different model of plane with good seats and entertainment system. I am not sure if I would book Turkish Business Class again. All four legs were delayed.
Type Of TravellerBusiness
Seat TypeFirst Class
RouteCape Town to London via Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"definitely choose another airline"

(Germany)

Nuremberg to Izmir via Istanbul. This was the second time I flew with Turkish Airlines the same route and the second time we left more than 2 hours late from Nuremberg. Thus the connecting flight was impossible to be reached in time as you have to cross Istanbul Atatürk Airport and pass again baggage checks and passport control. The ground staff was inpolite and not communicative - they just issued another ticket for the next plane and surrendered it without a single word. I wrote to Turkish Airlines and explained the situation - they would check and come back to me. Reminding them about the outstanding complaint several times I received an unreadable standard excuse 4 weeks later and they would be glad to welcoming me again. Talking to friends who also came via Turkish Airlines from other German destinations I found that they encountered the same problems at this Airport. Turkish Airlines simply ignores time problems and is unable to organize a smoother transit in Istanbul. Definitely choose another airline for my frequent trips to Izmir. By the way, should you raise your complaint via Facebook - you will be friendly invited to use your individual case number on their website and never hear from them again. What a polished way to ease complaints.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNUE to ADB via IST
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"forced to sit in dark cabin"

(Belgium)

Turkish Airlines from Tokyo to Brussels via Istanbul. Seats are OK, food and service is above standard. Main negative point is that on daytime flights from Asia to Europe they make the cabin fully dark for +8 hours. That means you cannot adapt to a new time zone and you are forced to sit in a fully dark cabin during daytime, and when you arrive in the afternoon/evening in Europe, evening starts to fall and it gets dark again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNRT to BRU via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"cabin crew mostly friendly"

(Turkey)

Istanbul to Casablanca with Turkish Airlines. Check in was easy, and dedicated passport queue perfect. Boarding process was painful, as the ground services staff tried to squeeze as many passengers onto the bus as possible. The bus driver drove quite fast and turned corners really fast which made some passengers collide with each other creating an unsafe situation. The onboard experience was okay apart from the very limited entertainment. The inflight entertainment had only a few movies and tv shows and didn't reflect the usual offering. Food was fine and cabin crew were mostly friendly. Some instructions on how to open and lock the toilet door and to flush the toilet in the safety video would be really helpful for flights to Middle East and North African countries because many passengers on these flights have trouble to perform these tasks. I think this would make the passenger experience better and assist the Flight Attendants.
AircraftA330-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIST to CMN
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"just not getting there"

(United States)

Travelled from New York JFK to Dubai via Istanbul with Turkish Airlines. The comfort in Business Class is not bad, but on the shorter flights from/to Istanbul/Dubai (A330), the seat does not properly recline to a 180 degree position. As far as service is concerned, Turkish Airlines is trying, but just not getting there. That a meal consist of 3 courses is not too difficult to understand, so why some passengers ended up (on each flight!) with a starter but no "afters" or vice versa is not clear to me. Also, when your glass or cup is empty, it is usually promptly taken away (instead of offering a refill). Because of its competitive price, Turkish Airlines is definitely worth considering, but make some allowances. Check in in Istanbul is totally chaotic. No difference between business and economy passengers, and if you have children or need a wheelchair, don't expect any preference (because you don't get it).
AircraftA340 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJFK to DXB via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a great experience"

(United States)

New York to Lahore via Istanbul return with Turkish Airlines was a great experience. Flights were on time. The hospitality onboard with helpful and friendly staff made it a good experience. The food was delicious, inflight entertainment system was one of the best. Seat with a lot of legroom.
AircraftA330-300 / A330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to LHE via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"service is mediocre or bad"

(United States)

Istanbul to Washington. I've flown business class on Turkish Airlines many times, and almost on every flight it's the same experience. Airport, lounges, seats, and entertainment system are good, but service is mediocre or bad, ie. boarding process, through the flight, and customer service. On this flight, boarding was messy and chaotic. Once we took off I tried to watch a movie but the screen kept shifting between modes and disrupting the movie. The attendant had no idea what to do. He tried restarting but that didn't fix anything. He didn't offer any apologies or even a fake attempt to compensate through special courtesy service. One good aspect was free wi-fi for business class travelers. I must say that's a feature that I was immensely thankful for especially with my malfunctioning screen. And the wi-fi worked without a hitch throughout the flight. Turkish Airlines may aspire to be a top-tier airlines, but its service is far from reaching that level.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIST to IAD
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"mediocre ground handling"

(Turkey)

Turkish Airlines for me has endemic delays. This time it was a 3-hour delay. No explanations given. Inflight service and catering did not make up for the incompetent handling. Turkish Airlines has become an unreliable airline with mediocre ground handling and inflight service that depends on the mood of the flight crew.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAQJ to IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"same price as budget airline"

(Greece)

A packed morning short-haul commuter flight from Istanbul to Izmir with Turkish Airlines. Quite cheap in comparison to the old prices, managed to be the same price as budget airline Pegasus. Was fed decently given the very short (about 45 minutes flight time). Choosing a seat is free. If they are the same price as Pegasus, I would fly Turkish Airlines over them anytime.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSAW to ADB
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"encountered such rude staff"

(United Kingdom)

We flew Birmingham to Istanbul, onto Male and the same back again. I can honestly say I have never encountered such rude, unhelpful, inattentive cabin crew and that was on all flights. Our plane had a technical fault and we had to land soon after take off on the first leg of our journey. There was a complete lack of information due to the announcement's being unintelligible. We had to ask for water as we sat on the tarmac for nearly three hours and no refreshment was forthcoming. We missed our connecting flight and found cabin crew and ground crew incredibly unhelpful. We were treated badly at the airport and had to fight to get our luggage for the 24hr delay. We needed our luggage for medical supplies. We were also charged $20 a person (11 of us) for Turkish visas even though we were only there for a night and due to no fault of our own. The Hotel was adequate for the night but again we found the staff rude and inefficient. When we eventually got to Male one of our parties suitcase was ripped and torn and my husbands luggage didn't arrive. This caused us a whole new set of problems again because of medical needs. The Male airport crew were amazing and so helpful they got our case to us the next day with the help of the Bandos hotel staff and they did it all with a smile.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBHX to MLE via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"think twice before booking again"

(Canada)

Montreal to Dubai via Istanbul with Turkish Airlines. Nice flight, good meal, nice people. Since my departure date on November 6th, I am trying to change my return date. Since that first date, I am talking to the wall. I called when I was in Montreal. The lady told me that she was not able to change my flight before departure. She told me that it was much easier when travelling. In Dubai, I went to the airport and found the office closed. There is a phone number on the door that is referring me to Istanbul main office. I have called there and they told me that they can not do anything from there. The lady told me to go to the aircraft. I am a long time traveller and first time that I am hitting a wall like that. I will think twice before booking again with Turkish Airlines.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteYUL to DXB via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"such an impolite manner"

(Indonesia)

I flew Turkish Airlines from Munich to Kuala Lumpur via Istanbul. We were supposed to transit in Istanbul for 3 hours (before the flight to KUL) but in last minutes, just 2 minutes before boarding time, it shown that the flight was delayed for 5 hours - this was shown only on information board, and no announcement at all. I went to the Information desk to ask for help and they didn't even care about the passengers, just ask us to collect food from food court with such an impolite manner.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMunich to Istanbul
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"completely unacceptable"

(Austria)

Zurich to Ankara via Istanbul. Turkish Airlines inflight catering is above average - good quality and nice presentation. However, staff can barely speak English and legroom very limited. My connecting flight to Ankara was cancelled by TK, so they booked me onto the next flight there. When I tried to check in for my return flight, it turned out they had cancelled all remaining flights on my ticket arguing that I had changed one leg of my original flight! Completely unacceptable: no apologies, no assistance.
AircraftSeveral
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZRH to ESB via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"everything was good"

(India)

Mumbai to Podgorica via Instanbul with Turkish Airlines. I had quick check-in and boarding. One Flight attendant was rude and other were nice and friendly. They had nice communication skills. IFE was good with large selection of Series and Movies. I am Vegan so that food was also nice on both flights. Seat had good legroom. We were provided with basic amenities like pillow, etc. Even the flight was on time. Everything was good.
AircraftBoeing777-300 ER / A319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBOM to TGD via IST
Date FlownDecember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"will use them again"

(Spain)

We flew Turkish Airlines from Malaga to Bangkok return, with a 3 day stay in Istanbul on the way back. Malaga to Istanbul on a new Boeing 737 had seatback TV throughout and coloured cabin lighting. The A330 on the longhaul sector was also new. The crew are not overly smiley but have a certain reassuring quality about them. Catering was plentiful and excellent on all flights with a frequent drinks service. Amenity kits in economy class. Upon checking in in at Bangkok for the return leg, the check-in staff gave us back a make up bag which they had found left behind at our seat on our inbound flight. All flights on time - the scale of their operation from Istanbul is mind blowing. If I have to complain it would be the ground handling in Istanbul - we were a group of 5 and because of a rescheduling, our pre assigned seats had gone. The flight was full and there was absolutely no effort made to seat us together or apology. This is the 2nd long haul I have done with Turkish Airlines and certainly will use them again.
AircraftBoeing 737 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAGP to BKK via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"attitude and rudeness of staff"

(Kuwait)

In the past 3 years I have flown Turkish Airlines 3 times. Each experience was worse than the one before. My main issue was the attitude and rudeness of staff. The staff also had a hard time understanding and speaking English. The ladies in their customer service call center are unhelpful and one was very rude. I had to call several times due to many issues, and each phone call was much longer than it should be because of the language barrier and their unwillingness to simply do their job. The business lounge at Istanbul airport is beautiful - made ugly by the rude staff. Extremely unhelpful. A man beside us asked for the wi-fi password (after he just sat down, unpacked, hooked up his electronics) and the lounge staff rudely told him to go ask at the desk. The wi-fi password was on a table tent on the very table. Close to my flight time, I went to ask the concierge about my boarding time and flight gate (since it wasn't on the ticket), she pointed at the ticked in my hand and condescendingly asked "you cannot read?". I explained its not on it. She said she didn't know and I should go outside to the Turkish airlines desk and ask. I did - they were too busy socializing with each other and brushed me off saying they don't know. I angrily told them I almost missed my earlier flight because of not knowing my gate. They checked and told me the gate number and that my flight was already boarding. Horrible service and the worst staff a business in the service industry could have.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMM to KWI via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"seats comfortable, excellent meals"

(Greece)

Athens to Osaka via Istanbul with Turkish Airlines. All flights on time except ATH-IST delayed because of traffic at IST. A two hour connection became tight. All other flights pretty much on time. Seats comfortable, excellent meals, satisfactory movie selection. Professional crews with positive attitude. They should however schedule an extra drink service during long flights. Would use again.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to KIX via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"could not do online check in"

(Nigeria)

Turkish Airlines is the worst I have flown in recent times. I flew Abuja to Hannover and then a return through London. On my return to Abuja, the in flight entertainment did not work. I had to use my laptop to watch a movie. Food and Beverages on a sparely full flight, Non vegetarian food was finished. It finished on all 4 flights. How is that possible? I wanted Orange juice and that was also finished. There was no apology, just a simple, "Its finished". I returned the vegetarian pasta and nothing else was given as a supplement. Online check in service did not work for me. Maybe because I got my ticket through a travel agency, I could not do online check in. I was then given a seat that was a bit tight ( I am 6 "4). I asked the desk officer on my departure if I could be given a better seat, possibly an exit and he said "My boss will query me if I give you". He ended up giving me because I appealed and shortly before take off, he came and gave me another boarding pass in the lounge reminding me he told me he could get into trouble for assisting me. The most interesting thing is that the flight times are not convenient. Total travel time including shortest layover in Istanbul for London to Abuja is 15 hours when I could fly regular airlines for a lot less. I wanted to try a new airline, but I think it was a mistake.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbuja to Hannover via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"A320 very comfortable seats"

(Germany)

I found Turkish Airlines tickets with a very competitive rate of only 170€ to fly to Istanbul with my wife and son. A new A320 with very comfortable seats. We flew with our 5 months old son so just after boarding was completed we asked a crew member if there was a free seat somewhere else. Fortunately one seat three rows behind us was free so the flight attendant asked the passenger sitting next to us to change the sit there. So we had three seats for us and our son hadn't to sit on the lap. Food was excellent. Prior to the main menu a Piece of turkish lokum has been served which was delicious. After main menu coffee has been served and our son received a small gift. We handed in the stroller and Baby shell to ground Service just before Boarding and got it back when leaving the plane which was very convenient.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBremen to Istanbul
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"disappointed over this flight"

(Denmark)

Kuala Lumpur to Istanbul in business class, 2 persons. We have travelled a lot of times with Turkish Airlines and always had the experience of flatbed. This time it was an old aircraft and the bed was not able to be like a flatbed. All the pictures we see of business class seats and beds had nothing to do with this experience we had here. Severel of the seats was broken, the tv screens was not too good. When we landed in Istanbul the plain was taxied to the reparations area. We were very disappointed over this flight. Though we love the food and the staff was very competent and friendly.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKUL to IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"worst experience"

(United States)

New York JFK to Catania via Istanbul, and I chose Turkish Airlines because they had a competitive rate, good connection times, and great ratings. On my return home I was supposed to have a 1.5 hour layover and arrive home at 6 pm. They changed the flight and I had a 5 hour layover and arrived home at 11. And, waited well over an hour for my baggage. Worst experience and will never fly again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to Catania via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"any request was an inconvenience"

(Australia)

I am a Emerald One World member. I fly weekly. I flew to Kiev on TK as it was the most direct carrier. On my way back from Kiev I had a 2 day stop over in Istanbul. To be honest I didn't want to visit Turkey as the experience with every staff member from check in, gate, cabin crew was terrible. The same experience on the return. Ignore call button, any request from anyone on the flight was an inconvenience. Didn't provide water regularly on an 11 hour flight. Fortunately this airline doesn't represent the people of Turkey. To the Govt. of Turkey, your legacy carrier is letting you down. To any One World members, you will be glad you are not a Star Alliance member..
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Kiev via Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"asleep before flight took off"

(Australia)

Checked in early for my flight at Vnukovo Airport. Good advice from the Turkish Airlines Office about changing my second flight. First flight took off and landed on time. A good meal was served shortly after takeoff. The second flight was going to be late (notified when checking in) and was even later. I was asleep before the flight took off and when I woke up later I was served dinner - it was sub standard for a business class meal. Luggage came off relatively early but my suitcase was wet and some of the contents were also wet (I managed to get things dry that day in Kathmandu). Ticket was purchased through a travel company at a heavily discounted rate. There was a small charge to change the date of my second flight but the advice received in Moscow was good and fair.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMoscow to Kathmandu via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly with them again"

(United Kingdom)

I have always been a frequent traveler with Qatar Airways whenever possible. But this summer me and my wife decided to travel to Istanbul for a week long holiday and decided to try out Turkish Airlines. What a bad choice it was. Right from the start of the journey, all the flights were late. From CPH to IST, it was delayed by 3 hours and no explanations were provided. However it brought us to Istanbul in one piece and along with the luggage, so that was a bit or relief. The seat was good but the food was barely ok, as I don't think they were particularly fresh. But it was on our return trip they broke all the expectations. To begin with, the flight was delayed again by 3 hours. The ground staff were very rude and barely spoke English. We had some fragile items, which were properly packed, tagged and labeled. In addition to that, we had put on the Turkish Airlines fragile stickers as required by the ground staff. But it never arrived with us to CPH. After investigating, it was told to us that it was not loaded and will arrive next day. But when it arrived, it was not in one piece. One third of the things were broken and there were clear sing of mishandling and wear and tears as the package was scraped. We took pictures of the broken materials and the ripped package instantly in front of the delivery person and sent it to Turkish Airlines. But alas, it was of no use. They ignored our complaint. Not even replying to our email initially. We tried to call to the HQ in Istanbul and then they said they will look into it and later replied that they dont have any responsibility towards it, as it is fragile item so the owner bears the risk of any damage and not the Airlines. I have flown with many other Airlines in my quest of travelling over 50 countries but never have faced such poor customer service. I will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCopenhagen to Istanbul
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"recommend if the price is right"

(Brazil)

Istanbul to Malta with Turkish Airlines. Professional on board, but not so much on the ground, staff are slow and rude at times.I arrived early as I was told the lines are incredible! Plane more or less new, with a lot of legroom. Onboard service is great, food is great, flight left on time, no video on demand, I would recommend them for connections only and if the price is right cause they are pricey!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIST to MLA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"FAs disappeared for about 6 hours"

(Canada)

My wife and I flew in Turkish Airlines premium economy from Toronto to Istanbul. Boarding was orderly and the flight left on time out of YYZ. Service on the outbound flight was good and the larger premium economy seats which recline allowed us to sleep on this night time flight. Food was above average. However, the return flight was not nearly so happy. The flight out of Istanbul was delayed (which happens) and there was chaos in the waiting hall. Then it turned out that the aircraft wasn't able to come to the bridge which meant we had to be bussed to the plane which was in the cargo area a long distance from the terminal. The ground crew never explained to us why the airplane couldn't come to the bridge. So all of the passengers had to walk to the end of the bridge and down fairly steep metal stairs to the tarmac. There were a number of elderly women who had a very difficult time negotiating the stairs and, so far as I could tell, they never got any assistance from airline staff. I ending up helping one older lady down the stairs. The return flight is during the day and after serving us a quite acceptable meal the flight attendants disappeared for about 6 hours. Based on my experience, I am not quite sure how Turkish earns the title of best airline in europe.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteToronto to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"another late arrival"

(Turkey)

Baku to Istanbul with Turkish Airlines. Yet again another late arrival at Istanbul Ataturk and no apology as usual. Always a bus to the terminal. Plane was hot and though pleased to have a TV, the headphones were crackling as system hanging out. Istanbul Ataturk Airport just gets worse and worse, and I cannot remember when i last landed on time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaku to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"bad customer service"

(Pakistan)

Lahore to New York via Istanbul. I made sure before travelling Business class on Turkish Airlines that I will get a wide body plane in which the seat made into a flat bed, but they switched the Lahore to Istanbul plane to a 737 with narrow seats that did not make into bed. At Istanbul missed my connecting flight because the gate did not show on the Business Class monitors till late, and when I reached the gate they told me the passengers were just put on the last bus to the airplane and they could not get me on the plane. The staff was rude and unfriendly and told me that for me to get the next flight I had to get a visa and then go outside to the the ticketing office located in the airport and then re-enter. The Business Class help desk could not get me the boarding card for the next flight though I was paying them for the 350 euros for the new ticket. I had to change the date on my return flight and Turkish Airlines agent told me to they could not do it on the phone, and I had to come to their office which was a two hours drive, and it took them one hour to re-issue the new ticket at a cost of $105 surcharge. This airline has bad customer service and when I sent them a writtem complaint, they took two months to answer and said they are not at fault for any of my suffering.
AircraftBoeing 737 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHE to JFK via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"nothing at all special"

(United Kingdom)

Gatwick to Istanbul with Turkish Airlines was over 90 minutes late on outbound meaning I thought I'd miss connecting flight to Tbilisi, but somehow made it as the onward flight itself was about an hour late because of congestion at Istanbul Sabiha which seems not uncommon. Return flights were on time, in fact early into Gatwick. Planes comfortable and clean but food and beverage service just about adequate, nothing at all special. Tbilisi to Istanbul Sabiha was 0710 departure and breakfast was salad, roll and chocolate mousse, not at all appetising at that time of day. Crews friendly enough but only seemed to be 2 of them working in economy so meal service took forever. There was no separate drinks service and then meal on the longer flights to and from London, all served in one go. Got me there and back comfortably enough at reasonable fare but not quite up to what they trumpet themselves as being.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to TBS via SAW
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"seat was a little worn out"

(Canada)

Flew Turkish Airlines business class on this seven hour journey. The plane was old and the Business class seat was a little worn out. It was not a lie flat seat, and the controls were manual not powered. There was a push up foot rest, and the seat back could be pushed back at least to a 45 degree angle for snoozing. The seat width was okay, but overall not very relaxing experience. Lucky for us we flew during the daytime because I would have trouble sleeping well if it was a night flight. The food was adequate, not my taste. The cabin crew was very attentive though. One of the staff was dressed up in a chef's white tunic with white cap. He looked a bit out of place inside the cabin.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteNairobi to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"always a mess with luggage"

(Kazakhstan)

Turkish Airlines are the worst airline, and it's always a mess with luggage and always late. I came to Libreville from Istanbul, but the luggage was not loaded on the plane. Next day I had another flight to Gamba, but the luggage arrived only two days later. Staff in the Turkish Airlines office in Libreville were not responding on telephone calls and e-mails and didn't take any action to transport the luggage to Gamba as it's late because of Turkish Airlines.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Llibreville
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"bad customer service experience"

(Canada)

Seoul to Toronto via Istanbul on October 20th 2015. First flight on Turkish Airlines Boeing 777-300 departure at 23:50. Rude Swissport staff handled the check-in. They informed me that they could not tag my luggage all the way to Toronto because my second flight was on Air Canada despite both airlines being part of Star Alliance and having code share agreement on the IST-YYZ flight. Sent to the China Eastern Lounge, nothing fancy about the lounge except an interesting cheese plate : a pile of Kraft Singles slices with Ritz crackers around it. Boarded the flight at 23:10. Comfort Class premium economy almost empty, seat rather comfortable except for the leg rest that is low. Two good meals on the 11 hour flight. We landed early at 4:45am in Istanbul. I had to collect my luggage that was not tagged directly to Canada. At passport control I was informed that a Transit Visa does not exist and that I needed to buy a 60$ / 90 days visa. I paid for the Visa, collected my bag and was out of customs in 10 minutes. I then went upstairs to the check-in area to find a deserted area with every seat crowded with people sleeping. Again, due to Turkish Airline stupid baggage rule, I had to wait from 5 am to 7:50 am for the Air Canada counter to open. I was checked-in to my preselected business class seat and baggage tagged in 45 seconds. I then went to passport control once again and waited for AC811 to Toronto. This very bad customer service experience really discredits Star Alliance.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypePremium Economy
RouteICN to YYZ via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I received great service"

(Canada)

Toronto to Rome via Istanbul. I have flown many other airlines Business Class previously, and never have I received the great service as on Turkish Airlines. Staff were courteous and efficient, and they went out of their way to speak English to us. As mentioned earlier the food was delicious, served with attention to taste, and appearance. Since I was travelling with my husband I was delighted to be able to sit beside him rather than separated or angled away from him. My flight from Toronto to Istanbul was wonderful as was my flight the next day from Istanbul to Rome. I will fly Turkish Airlines again.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteYYZ to FCO via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"ignoring these valid complaints"

(Saudi Arabia)

My wife and I and baby daughter (1 year old) flew with Turkish Airlines from Dublin to Dammam via Istanbul in September. When I initially booked our flight I was informed basinettes could not be booked in advance but would be allocated at check-in. At Check-in at Dublin airport all basiinettes for the first leg of our journey from Dublin to Istanbul had already been taken which was annoying but ok with us. However, the second leg of the journey from Istanbul to Dammam, we were informed by the check-in person that she was unable to allocate the basinette seats for us since it had been 'closed' out from her system, even though this flight wasn't due to depart for another 13 hours. We were allocated seats for the second leg in row 29. On boarding the second flight I noticed that one set of basinettes seats were occupied by a man and woman who had no child with them. I brought this to the attention of the nearest cabin crew and she informed me that she would notify the senior purser. Of course nothing happened, no one came to me, no one offered an apology or an explanation. I made an online complaint about this and other issues also, to Turkish Airlines but got nowhere with them; they totally ignored my complaint. They are relatively cheap compared to other airlines but there is way too much hassle that paying that bit extra with another airline for a relatively hassle free flying experience makes a lot of sense. This was only the second time we had flown with Turkish airlines. On every occasion all of our flights were delayed. At Istanbul airport, both the main departure area is too narrow and always crowded, even after their recent refurbishment and the departure gates are an absolute shambles with no segregation of flights. Boarding the flight seems to always be by shuttle bus which takes some time and buses are crowded. No priority is given to families or elderly people it would seem, from our experience. My complaints about Turkish Airlines mirror those of many on this website and yet the same problems and issues are recurring which leads me too believe that Turkish airlines are ignoring these valid complaints and not addressing them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDUB to DMM via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"not provide a room to rest"

(United States)

Turkish Airlines is one of my favorites they provide good service good food and the best lounge. However, today I'm sitting in TK Istanbul lounge now I just came from London for an 8 hour transit to Los Angeles and I was shocked that they will not provide me with a room to rest because I'm supposed to be on a seven or five hour staying period. But yet they will book me a hotel room outside the airport. Very ridiculous and it make no sense. It's 6:28am and I have been here since 4:30am. Very tired and sleepy and I have 5 more hours to go. This is not acceptable I paid so much money for my comfort not for my stress. What's the difference between a business class and an economy ticket if we both are sleeping on chairs in the airport now.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLHR to LAX via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"unprofessional ground staff"

(Ghana)

Entebbe to London via Istanbul. Loading at Entebbe was late and when got down to the airport apron a Turkish Airlines agent rushed up and asked what we were doing. The answer was, unsurprisingly, boarding the plane. He informed us all abruptly we should not be boarding and ushered us back to the door area we had just come out of. He told us to wait. It was pouring with rain. After 30 mins the passengers were wandering around the apron area (which was unsafe) while the aircraft was still being prepared (passengers who started their journey in Kigali had a one-and-half hour trust at Entebbe on the plane - that must have been a joy. Totally unprofessional attitude from the Turkish Airlines ground staff. On getting on the plane my seat, and other seats, in business class were covered in spare blankets and pillows. I asked for my seat area to be tidied up - I was glared and growled at by the steward. "Do it yourself" he said - I suggested that he should tidy the seat area for his passengers. Snack served if wanted after take off, but as was 4.00am most people slept. Breakfast was served just before landing. The transfer at IST was the usual shambles - other have reported on this. The flight Istanbul to London was OK. Food was good, but I just can't work out what the Chef on Board does. They don't cook anything. The airline moves people from A-B - it does not do it with a smile or grace. The advertisements the airline churn out obviously are very successful in that they have promoted a shoddy and smileless airline into a global brand. The airline has to depend on more than just good food - it has to be known for efficiency and friendliness of service on hte ground and in the air. Small bonus I arrived at LHR along with my luggage.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteEBB to LHR via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"disappointed with Turkish Airlines"

(Hong Kong)

I am disappointed with Turkish Airlines. Long bus ride to airplane at Istanbul airport. Lack of usual Business Class priority on bus ride and other services. Don't know why need a flight chef when my food was not acceptable. IFE Screen not working from Istanbul to HK. Lost my luggage on flight from Istanbul to Vienna, and forgot to put priority tags on my luggage. Flight Attendants talk loudly in middle of the night which woke me up. Istanbul Airport is too big, too many people and signage is so poorly provided. Business Class seat configuration 2+3+2 is poorly designed. I have to climb over my next person in order go to washroom.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHong Kong to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"quite the disappointment"

(Switzerland)

It had been a long time I flex Turkish Airlines. I must say it was quite the disappointment. From ZRH to IST, I was in a plane which had an interior that must have come from the early 80's. Staff not very friendly and they do not speak very good English either. Food was good. Next leg was IST to ICN. Boarding was dramatic. Entering a bus that was fully packed. Privileges for Business Class passengers were absent and after a long bus ride, you can walk up to the plane. Business Class setup is 2-3-2, so luckily I did not book late which most likely would have resulted in being boxed in in the middle. Staff and food was consistent with the first leg. Not too friendly, poor English and good food. Seats are good, Flight entertainment average. The only thing that was exceptional (truly 5 stars) was the business lounge at IST airport.
AircraftBoeing 777 / A321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZRH to ICN via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"great food and beverages"

(United Kingdom)

Manchester to Ercan via Istanbul return with Turkish Airlines. Great food and beverages, comfy seating with pillow and blanket, good selection of television entertainment, and lovely staff. Certainly on a par with Emirates for their service at a fraction of the cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to Ercan via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"great experience on Turkish"

(United States)

We had a great experience on Turkish Airlines. We did went from Chicago to Istanbul to Budapest. The long haul flight was about 10 hours getting there and 11 coming back. I thought the service on the plane was great. We received snacks once the plane got in the air, hot towels, then a sleeping kit (socks, eyecover, slippers, toothbrush), dinner, then another meal about 2 hours before arrival. They handed out bottles of water periodically. We found the service to attentive and the entertainment options were endless. Every seat had big monitors with remotes. I would give them an 8/10--- the 2 missing points for the service outside of the actual flight. We couldn't print boarding passes at home, and waited about 45 minutes for bags once we arrived back at ORD. Additionally, we booked far in advance and couldn't view seats online and had to call customer service to pickout seats etc. That was a hard phone call given the accents etc.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteORD to BUD via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Turkish Airlines never more"

(Czech Republic)

We took off from Istanbul airport with 4 hours delay, instead of at 2:05AM, finally at around 6:00AM. But the main problem was the communication about the delay at the airport. They officially announced the 1 hour delay but when after the after 2 hours delay nothing happened the admitted the longer delay without saying anything about the cause. So during the whole 4 hours period of delay the passengers were kept at the gate without saying even a word of apology, without offering even the drink for refreshment, without even saying about the length and the reason of delay. On top of this the entertainment system onboard the plane was working just for the some passengers. The others were unlucky. We were a family of four and just 2 of us the system worked. The cabin crew just stated " Sorry, it is an old aircraft". Because of this approach towards the customers and because we missed also the following plane from Jakarta we raised a complaint but were completely refused. So Turkish Airlines never more.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Jakarta
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"changed seat without informing me"

(Canada)

I booked my Turkish Airlines flight almost a month before the flying date, and selected my preferred seat. A week before flying, once again I confirmed my seat selection with Toronto office of Turkish Airlines. At Dubai airport, the check counter staff changed my seat without informing me and I discovered this only while inside the plane. I never expected Turkish Airlines handles their business class passengers in such an unprofessional way. Turkish Airlines should have had the courtesy to inform me before the flight.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"expect a different treatment"

(Italy)

Dubai to Istanbul. Turkish Airlines A330 with new seats and IFE. Selection of movies was good. For me, they serve the best airline food and provide a broad selection of beverages. Cabin crew nice. Flight left Dubai on time but, due to Istanbul airport congestion, landed 15 minutes late. No priority boarding respected. I am an elite member and would expect a different treatment from Turkish Airlines for loyal and Business class passengers.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"putting safety at risk"

(Australia)

Rome to Istanbul, and when this flight landed a number of passengers go out of their seats, opened the overhead bins and commenced to remove luggage she the aircraft was only 5 minutes onto the taxi area. In all about 15 passengers were involved. The crew did nothing. No crew member even appeared to this mayhem unfolding and putting safety at risk. To make matters worse the cabin lights had been turned off (it was an early evening arrival) and the cabin was in semi darkness. These passengers commenced to move down the aircraft luggage in hand while the plane was moving to the gate. Finally, the head steward decided to issue a direction to them to return to their seats. This was ridiculous as she still had the annoying music playing and the cabin lights turned off. Finally after about another 5-7 minutes most of the passengers returned to their seats. The cabin staff failed to recognise the potential danger and take action. I was so angry that I let the captain know as I was departing the aircraft. Turkish Airlines, please take passenger safety seriously and train cabin staff how to deal with this type of behaviour.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"depends on surly service"

(Ghana)

Turkish Airlines has good food, but the service could do with a bit of revamp. A smile in any language goes down well. Seems that Turkish Airlines depends on surly service. My luggage did not make it through the chaotic transfer at Istanbul Ataturk Airport and is still to arrive at Entebbe. The transfer at Istanbul is a shambles that does not reflect well on the airline or the image of Turkey. The first flight from London to Istanbul was a half full business class cabin with a flat bed. The six hour flight from Istanbul to Entebbe was in a very small and cramped business class cabin. No flat bed which was odd given the length and timing of the flight. On both flights crew vanished behind their curtain (which seemed important for them to keep firmly closed) to talk loudly after the food and drink service only to show their faces again when getting the plane ready for landing (curtain pulled back at the very possible last minute). Not sure the point of the Chef on board. Turkish Airlines use of the United Airlines lounge at Heathrow Terminal 2 which is lucky, given the 15-20 minute walk from the security area, near the TK boarding gate. No time to sample the lounge at Ataturk Airport given the botched transfer. Turkish Airlines ground handling agent at Entebbe Airport are well used to, it seems, dealing with multiple passengers with lost luggage. Three agents working on Turkish Airlines baggage issues at 3am! Not too sure how the airline wins awards. Seems to get passengers from A-B (in my case without luggage) without style or common courtesy. A poor reflection on Turkey's usually very friendly service industry.
AircraftBoeing 777-300ER / 737-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to EBB via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"need to renew their fleet"

(Malaysia)

This was the second time I flew Turkish Airlines. The first time which was a coule of years ago was not great but no complains. This time it was bad. The seat did not recline and the movie I was watching was cut off mid-viewing. By the time they were able to rectify it, we were ready to land. Upon arrival, the luggage took forever to come out. Customarily, first and business class luggages should come out earlier. There were no difference on the domestic leg between Isranbul and Kayseri. Turkish Arlines need to renew their fleet.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"cabin and seat area shabby"

(Germany)

I had heard a lot of good things about Turkish Airlines but was very disappointed. The plane was old and the cabin and seat area shabby and poorly maintained. The cabin staff spoke no German (on a route from Germany to Turkey) and little English, misunderstanding simple requests. Attendant call buttons went unanswered on several occasions. The food was of poor quality and only Turkish wine or French wine was offered. What the lady dressed as a chef was doing I really don't know.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"terrible airline"

(United States)

The Turkish Airlines counter staff are not knowledgeable about being able to do anything. I've asked if it was possible to change to an earlier flight and was told she didn't know how to do that. I have to travel with a 30kg box of test equipment and they do not know what to do with it. I had to go to the Turkish Airlines sales counter and check in counter 4 times before they got it right. If you ever have to call them, be sure to block off half your day to be on the phone and the other half to go to the sales office and half the next day to get it right. Terrible airline!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIST to FRA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"allow 90 minutes between flights"

(United States)

From boarding to deplaning, this is a very good airline. From reservations to boarding however, this is a poor airline. Shortcomings include a very weak online reservation system in that I could not select seats. I had to call three times to select seats - unacceptable! When you arrive or depart from IST, you may be transported to/from your plane via a bus. Upon arrival or deplaning of your aircraft, you have to navigate a flight of stairs exposed to the weather. Despite what airline staff tell you, if you are connecting through IST, you must leave yourself a bare minimum of 90 minutes to make your flight. Due to the possible great distance from one gate to another, at least 15 minutes transit time from your plane to the gate via their bus system, the lack of people movers, and the overcrowding of the airport itself, you risk missing your flight if you allow less than 90 minutes between flights. TK does not use a rope system similar to the one you encounter passing through security, at their check in desk and you can wait a very long time for what should be a quick process. Personal experience with connecting from arrival until I reached Gate 226 for my connecting flight (very last gate in the airport) took 50 minutes and I was allotted 60 minutes. Thus, I had difficulty finding a place for my one carry on piece.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBUD to SFO via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"look for alternative airline"

(United States)

We have been travelling Turkish Airlines business class from New York/Boston to Dhaka via Istanbul for the last three years. The timing suits us, and service had also been reasonably good. But the service had been going downhill for the last year. You don’t get a boarding bridge at Istanbul, the airport is so chaotic. On June 4, 2015 we were scheduled to fly from Boston. We had fully confirmed business class tickets. When we arrived at the airport, we saw an incredible scene. The passengers and check in crew were shouting at each other, very close to an all out fight. Apparently, the airline had overbooked the business class and was unable to provide seats to us all. It got very ugly and the Turkish Airlines supervisor was trying to persuade passengers to either fly economy class or fly the next day. Very ugly situation because so many people were involved. They offer discount online and overbook, hoping there will be some last minute cancellation. When there are no cancellations, people are asked to fly economy or fly next day. Apparently, these happen quite frequently in Boston. Anyway, to get to my experience, we did not get our seat. They offered us hotel and flew us the next day. Faced with no alternative, we had to accept their offer and we flew the next day. Turkish Airlines also promised token compensation of money back, and double mileage earned. If overselling is truly their business model, obviously we need to look for alternative airline.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBOS to DAC via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"service on flight was terrible"

(Israel)

We flew Turkish Airlines from Tel Aviv to Frankfurt with a layover in Istanbul. First the service on the flight was terrible, I accidentally spilled hot coffee on my wife, the stewardess noticed it but couldnt care less (although it was burning hot, and my wife yelled), when I asked her for a napkin to clean the spilled coffee, she handed me 1 napkin without even asking if there is anything else she could do to help. That was only the beginning, due to late departure from Tel Aviv, we arrived late to Istnbul just to see our connecting flight push out of the gate (15 minutes earlier to take off time), we went to the Turkish Airlines desk, who told us we need to go to the transfer desk. When we got to the transfer desk, the clerk told us that we have been rebooked to a flight at 04:10, which meat that we had 9 hours wait. when I asked if they will give us a hotel room till the flight, we were informed that only if the delay is over 10 hours do they supply a hotel room. I asked to speak to a manager on duty to explain that the wait is 9 hours at night, we went to speak to a staff member but after letting us wait for 10 minutes he informed us that he is not a manager, and if we want to speak to one we need to go through immigration to the Turkish Airlines desk they will help us. We did so only to realize that there was nothing there. We needed to go back through immigration and went again to the desk to try to understand what we are expected to do in the 9 hours wait. The clerk informed us that we will be able to go to the Millennium lounge but only from 22:00 and until then we can get a complimentary meal from any restaurant in the terminal - which turned out to be false, only Burger king accepted the voucher for a lousy restricted basic meal. I can understand delays and re-booking, but I expect the airline will take responsibility for the delay and supply passengers a reasonable solution for their malfunction.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTLV to FRA via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use Turkish Airlines again"

(Qatar)

The Doha to Istanbul flight was delayed and we missed our connecting Paris flight. No proper guidance for transit passengers, we all were left on God mercy. At last we managed to get to the Turkish Airlines counter, but was shocked to see many victims already fighting for their missed flights. We got boarding for next flight after 3 hours, travelling with kids and aged mom it was very bad experience. We will never use Turkish Airlines again. While returning from Geneve to Istanbul we were issued boarding without checking our visa, which resulted in spending one night in airport before returning to Doha.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Paris via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"cabin crew very robotic"

(United Kingdom)

The product onboard Turkish Airlines flights is second to none. Pre-take off chocolate, menus and a hot meal with metal cutlery. The outbound meal was certainly better than the hot breakfast on the inbound, which was up there with the worst airline meal I have had. What I think really lets Turkish Airlines down is the cabin crew - while impeccably groomed, they are very robotic and lack personality which is a shame as its a great airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food great on both flights"

(Portugal)

Travelled Turkish Airlines from Lisbon to Washington via Istanbul. Check in was smooth. Smiles welcome you as you enter the aircraft. The seats are comfortable and inflight entertainment has a great selection. Food was great on both flights. The Turkish Airlines lounge in Istanbul was a continuation of the great service onboard the flight. Lie-flat beds in business class were very comfortable. Crew friendly. Definitely recommend Turkish Airlines.
AircraftBoeing 737 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLIS to IAD via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"meals and drinks included"

(Sweden)

Turkish Airlines flight from Stockholm to Taipei via Istanbul. Turkish has a great lounge in Istanbul. Meals and drinks included on every flight in economy class, but I found the food quite boring. On the second leg my seat was broken and I could not recline it. My bag was also damaged, and received awful service in both cases. Regarding the seat, they said that I simply was wrong even though the flight attendant nor I could recline the seat.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTO to TPE via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"certainly fly them again"

(Australia)

We were delighted with our Turkish Airlines flight on 1st September from Istanbul to Bari. The plane was new and clean, seats were comfortable, cabin staff were charming, and the entertainment was excellent. The lunch served on this 2 hour flight was good, and the plane left on time and arrived on time. We would certainly fly them again - the service we received excellent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Bari
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight was comfortable"

(United Kingdom)

Istanbul to Ankara with Turkish Airlines, and the flight was comfortable, on time and the service was good. Staff was generally smiling and helpful. Their prices are too high when purchase is made close to flight departure date, so plan in advance for promotional prices which are generally available.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Ankara
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent experience ... great value "

(United Kingdom)

London Gatwick to Male via Istanbul with Turkish Airlines. Overall excellent experience and great value for money versus European or Gulf airlines. Fantastic food and drink (eg. freshly squeased orange juice in Economy, perfectly cooked grilled fish, crispy skin, well balanced sauce), far better than any other airline I've travelled in economy. Good service with a smile. Seats are okay, similar to other airlines' economy. All flights on time and easy connection in Istanbul (short security queues, easier vs transfer in comparable airports like LHR, MAD, DXB). That said, I can see why they are building new airport, with dramatic expansion of Turkish Airlines recently, Istanbul Ataturk is packed (yet still efficient), meaning lots of off-stand parks and bussing to terminal.
AircraftBoeing 737-800 / A330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to MLE via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff remained cheerful and attentive"

(United States)

Seat 32K on Turkish Airlines A330-300 from Istanbul to New York. Several rounds of security interrogations for USA bound flights at Istanbul Ataturk were bothersome, but staff polite and spoke English. The boarding process had separate lines for groups A/B/C, in addition to business and elites, etc. Flight attendants in my section, especially female staff members, remained cheerful and attentive throughout the flight. Food was very good. Smoked salmon with celeriac remoulade, salad, grilled beef kofte with bulgur pilaf, dessert, etc. Bread and drinks were offered along with food service. Refills given if requested. Well-stocked galley snacks. Pre-landing second meal service had a hot entree. Their headphones are of better quality now. Toilets remained in decent condition. Announcements could be better.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIST to JFK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"ground arrangements were terrible"

(United Kingdom)

A most enjoyable Turkish Airlines experience in the air but ground arrangements for Business class were terrible. No early boarding at Manchester, announcements were not clear. Similar experience at Istanbul where we were herded onto a bus and no special arrangements for Business class passengers. Once in the air there was a transformation, with comfortable seating, excellent food. A really good experience on Istanbul to Bangkok sector. A lengthy delay on return, but this was not the fault of the airline, Turkish Airlines offer something special, but lack the refinement around the edges. More consideration needed for Business class passengers. Having said that I have booked with them again for November at a very competitive price.
AircraftA320 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to BKK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"will not travel with Turkish again"

(United States)

Karachi to Istanbul to Chicago in February 2015: We took off on time. Istanbul Airport had snow and was shut, so re-routed to Ankara. Passengers from our flight were the first to arrive at the Ankara Transit Lounge and then came passengers from 7 other re-routed flights. Food was scarce. One sandwich and one cold drink in 10 hours. Snack store made money hand over fist. The worst part was that there were hardly any Turkish Airlines officials available to tell us that what the plan was. There were no public announcements about how long we will be there. People started to get angry not because they were stuck at the airport, they were angry because the Airline staff never bothered to tell us how long we will be stuck there. After about 10 hours of being in the transit lounge, they finally said we will be taken to a hotel for overnight stay. They said they will pay for the visa fee. We finally were herded to immigration and found out that we have to pay the visa fee and file for a reimbursement later. Some people had no $$s cash with them. Some people were very angry as $40 was a huge sum of money for them. After another two hours in the immigration line, we got our visas and were told that there are buses outside waiting to take us to hotel. Well, that was too good to be true. It took another 2.5 hours of standing in line in front of the terminal exit waiting for the buses to arrive/load. Finally we were got into a bus. On a positive note, the hotel was nice and dinner was free. At the hotel, one of the hotel staff told us that the passengers will have two choices in the morning: a 4 hour bus/train ride back to Istanbul airport. Once there, they will try to find a flight to get us out of the country, or possibly get us on a flight leaving from Ankara airport. I called United Airlines Global Services and they were able to get me a flight out of Ankara. I will not travel with Turkish again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Chicago via IST
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew were excellent"

(United Kingdom)

A first class experience on my Turkish Airlines trip from Manchester to Bangkok via Istanbul. The cabin crew were excellent. Food as usual was very good. Seating was very comfy indeed. I have been flying with Turkish Airlines for over 15 years on this route and they have not misplaced my luggage. I arrived at Bangkok on time.
AircraftBoeing 737-800 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"food probably the best in the industry"

(United States)

This was an older Turkish Airlines Boeing 777. Seat 1K in Business class, the footrest cushion had sagged in the middle. Very generous leg room but seat hardware and amenities are not up to date and not comparable to new generation of business class seats. Flat bed sleeping option worked (the crew made the bed) but the sit-up recline system was not working. Big video screen, but it IS so far from the seat that it was difficult to read small text. Crew courteous but lacked polish. Command of English WAS so so. Orders for first drinks were taken and then there was no drink service with the main meal. I eventually got some after making requests. Multiple food courses. Plating from the food trolley was done very professionally. Excellent food, probably the best in the industry. Good flavor and quantities. Fried eggs for breakfast - what a relief from airline omelettes! Clean toilet with fresh flowers and Turkish toiletries. Cumbersome to operate the entertainment system. Movie selection: mostly B+ grade movies, majority unknown titles. Overall a good product, amazing catering but they should upgrade the seat and more crew training.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJFK to IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"some great customer service ideas"

(United States)

The cabin temperatures were just right on my Turkish Airlines flights. VCE-IST was efficient, on time, gate agent fine. Second leg from Istanbul to San Francisco was a delayed departure. I looked around the Turkish Airlines lounge at Istanbul and it is as described, two floors, huge, lots going on, lots of food service. However, if flying Turkish Airlines you are going to get lots of food on the plane anyway so probably most helpful if you are using the lounge when flying nonbiz and have a pass/status. I personally prefer a smaller, quieter lounge but there's definitely the service here. Security for the connection to SFO from IST was heavier, including carry on search/testing and wanding everyone at the gate, so allow plenty of time at the gate. Lie flat seat was excellent, good bedding. I would never want the middle seat in business even with the good seat, and the Turkish Airlines Boeing 777 has middle seats in business class. Food and service very good. Chef only served/dealt with one aisle and FA's did ours; I would recommend alternating maybe by meal. Someone mentioned less attentive drink service (alcohol) and I actually appreciated less pushing of the alcoholic drinks, and you could get it if you wanted it. It is amazing that in business you could bring two carry on pieces if you want (up to 8 kg each) vs the one + personal item. Overall, Turkish Airlines have some great customer service ideas (chefs, little electric candles for dining, etc.) but probably need to shift a bit more energy to the infrastructure for their growing business.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVCE to SFO via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was very pleased with my trip"

(Finland)

I was very pleased with my trip on Turkish Airlines from Helsinki to Istanbul and back. Seats were spacious in economy class. The plane from Helsinki had leather seats and had entertainment units in every seat with good selection of films. On return flight the seats were a bit smaller and no personal entertainment units, but a few bigger ones were in use. Turkish Airlines have the best foods of many airlines I have flown, and this time was no exception. The meals were delicious. I am also happy that for me their timetables have always kept well.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHelsinki to Istanbul
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not one plane was on time "

(United Kingdom)

I should have trusted the Turkish Airlines reviews - it's clearly part of the customer experience with this airline, misplacing/mishandling customer's luggage. I won't complain about poor scheduling but not one plane was on time but that's minor. London to Uganda via Istanbul, 4/8 suitcases missing, a week later all bags finally accounted for but that's 1 week ruined. Uganda to London, 5/5 suitcases missing, 1 month later, 1 suitcase is still to be found. The food was excellent and the customer service was okay (I had to beg for a bottle of water when i was dehydrated from being in istanbul too long), but no matter how good the in-flight experience is, nothing defeats the purpose of an international flight more than getting there and finding your luggage didn't arrive with you. Why do we pay all that money for the ticket, for a promised service that is only half delivered. anyway, my lesson is it is better to spend more for an expensive airline that delivers in every way than risk your holiday experience on what in my opinion is a greedy enterprise.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEntebbe to LHR via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"they behave like you owe them something"

(Qatar)

It's not my first experience with Turkish Airlines, and to be honest about four years ago I was very happy with them. But my last trip was just unacceptable. I will not talk about service of the crew, it's well-known that they behave like you owe them something. To smile, to talk in a polite way or to offer some kind of assistance, it is not about them. The thing that made me upset that apart of that my luggage was opened, lock was broken, zipper and fabric cover were damaged. It happened during domestic flight from Antalya to Istanbul. Unfortunately, I've noticed that only when I arrived to Doha. I was very disappointed and I wrote a complain to Turkish Airlines. I was asking a simple explanation, but received only apologies, which they are using for all kind of complaints.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Doha
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"check in staff incompetent and unfriendly"

(Thailand)

I flew Turkish Airlines from Dusseldorf to Bangkok, via Istanbul. Check in at Dusseldorf airport was delayed by 45 minutes due to Computer problems. There was then confusion over free luggage, the ticket said 20 kg, the staff said 30 kg. Check in staff claimed to be unable to check through luggage to Koh Samui (Thailand), but after lengthy discussion somebody gave okay. Due to delay from DUS, the connecting time in IST was only 30 minutes. Check in staff incompetent and unfriendly.
AircraftA321 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUS to BKK via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"very disappointing performance "

(United Kingdom)

Ercan to Manchester via Istanbul with Turkish Airlines. From Ercan to Istanbul the aircraft had obviously had a hard life; bits of trim had broken off the seats and had not been replaced and the seat controls only partially worked. Plane departed on time and meal served immediately as only a short flight time. Meal was okay and flight was fine, but on landing at Istanbul we did a full circuit of the airport as if the pilot was looking for an empty parking space. Eventually parked at the very edge of the airport and bussed to the terminal. On departure from Istanbul to Manchester, overcrowding at the departure gate and boarding chaotic. Plane eventually left stand 20 minutes late and then joined a queue of aircraft waiting to take off. The plane was in better condition than the previous one but, again, the seat controls did not function correctly - that's four different planes, same seat number on each plane and faulty controls. The cabin crew seemed to be falling over each other as there were so many of them and the chef is surely a gimmick, all he does is peel back the covers from the meals. Flight was a little bumpy but the worst part was that the crew did not curtain off the galley area so bright lights shining into passengers faces the whole flight and why did the crew need to slam shut, at least twice, every locker door in the galley even when they had no need to use the lockers? Very disappointing performance from Turkish Airlines.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteErcan to MAN via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"boarding a bit chaotic with free for all at Istanbul"

(United Kingdom)

Flew Turkish Airlines from Manchester on A330 to Istanbul, the plane was a bit grubby with seat fabric stained. Seat legrest would not remain in raised position and lumbar support would not work correctly either. Flight departed on time at 11.15 and a meal was served almost immediately. It was very well presented and although quite simple was very tasty. What is the point of the chef? Cabins lights were dimmed and blinds closed immediately afterwards. No sign of cabin crew after that point. From Istanbul we flew to Ercan on a brand new A320, very nice except that the seat controls again did work properly, and because it was so new it needed both hands to extract the tray table from its location in the armrest. The meal again was well presented and quite acceptable. No chef on this flight and his absence was not really noticed. Boarding on both flights was a bit chaotic with a free for all at Istanbul.
AircraftA330 / A320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteManchester to Ercan via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Turkish Airlines is really a joke"

(Germany)

Turkish Airlines is really a joke. I have tried for 4 days to get information about travelling with sports equipment. The hotline is not responding, the support at the Zurich Airport is not responding and the supposed Facebook support is not helping. You always get the same links to the site where any information can be found or the hotline which I have already contacted. Either they do not read questions or understand absolutely no English. My flights are now a 100€ more expensive and I still get no assistance about sports equipment. They simply do not answer me anymore. The worst support I've ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to KUL via IST
Date FlownSeptember 2015
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrible ... never fly Turkish Airlines again"

(Taiwan)

Horrible service, will never fly Turkish Airlines again. I took a flight from Lyon to Taipei with a connecting flight in Istanbul. I was informed at check-in that my flight had been delayed 4 hours, upon further check at the airline's desk, I was informed that I had a choice to stay in Istanbul for 24 hours as there were no connecting flight due to the delay. The airline would provide lodging, transport to the hotel, and I only needed to apply for an evisa online. Up to this point the service had been slow but fine. This attitude had a 360 degree turn in Istanbul. As soon as I landed in Istanbul, a few passengers who would be staying at the provided hotel, myself included, tried to look for a way out of the airport and onto the shuttle bus. We were met with inefficient and unreasonable staff, my politeness was returned with unbelievably rude attitudes. We turned from counter to counter, with the staff giving us unhelpful directions. A counter lady near passport control informed another passenger that she needed a visa to get out of passport control. Frustrated of running at 3 in the morning with minimal sleep, I told her that I had a visa in which she continually urged that I needed a visa and finally, questioned my words when she asked with condescending demeanor whether I had the right visa. I took my visa through passport control where my documents and passport were thrown on the counter without response that I could leave. Still, I was lucky as I found out the next day, a few of the passengers had to stay at the airport (for more than 16 hours) because they had not been informed to apply for a visa in Lyon and after running around the airport once again trying to apply for a visa, was met with unhelpful staff and contradictory directions. Sadly, this was not the end of my nightmare. The insulting attitudes of the staff I had to bear when I asked for a certificate of delay at the airport before my flight was appalling. Again, I was turned from counter to counter (the staff seems not to have the ability to direct one to the right counter at first request) At my last stop I requested the certificate and explained my delay. Shockingly, the staff with scorn and disdain replied that my flight was not delayed, why or how did I believe it to be delayed? If it hadn't been delayed I would have been on my flight that second, not running madly around the airport struggling with airline staffsthat seems to despise and absurdly question the intellect of their customers. The breaking point came when he asked me why my flight had been delayed. No, the staff did not have the courtesy to tell me why my flight was delayed but had the audacity to put that question upon me. I have been very disappointed with Turkish Airlines on this horrendous trip. Through my encounters with the airline staff I felt insulted and laughed at. I question the credibility of an airline without efficiency, quality, and professionalism, to call itself one of the top airlines in the world.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLYS to TPE via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"every Turkish Airlines staff I spoke to was appalling"

(United Kingdom)

I flew London to Ankara via Istanbul, and it is difficult to put into words how bad Turkish Airlines is. Their customer service desk at Istanbul seems designed to annoy as many people as possible in as shortest time as possible. We missed the connection because the first flight was delayed, and then I spent three hours in a line waiting to get a new flight. Despite having a business class ticket, I was turned away from the Business lounge and had to wait in the main terminal. The attitude of every Turkish Airlines staff member I spoke to was appalling.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Ankara via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"on time performance on all four flights"

(India)

Delhi to Barcelona via Istanbul, return. Three flights on the A330 and IST-BCN on A321. Seat pitch was adequate, the in flight movies had a few latest blockbusters. Food adequate, well presented although the cabin crew seemed a bit offhand. On time performance on all four flights.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDEL to BCN via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"breakfast was good for an airline"

(Canada)

Istanbul to Zurich on A330 in Business class. Istanbul airport chaotic, no pre-boarding announcement for business class. Onboard, one crew member dressed in chef’s uniform, omelet, unfortunately usual airline egg slop. Business cabin very nice and spacious. Large video monitor with good choice. The seats were not pods but were comfortable. Free and fast wifi throughout flight. Service very good and the breakfast was good for an airline. The business class lounge, while very busy, offered a varied and good offering of food and drink.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIstanbul to Zurich
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"6 hours in Istanbul Airport which is horrible"

(Russian Federation)

I flew Turkish Airlines from Nice to Moscow via Istanbul. The plane was delayed for an hour because of this I was late for the next connecting flight to Moscow. I had to wait for the next 6 hours in Istanbul Airport which is horrible. Attitude of airport staff and airline staff was poor, spent several hours looking for where to exchange the ticket and take the ticket for food, resulting in flying the next day. Flight arrived late at night at the airport could not find my luggage. My luggage was lost, a week later was found.
AircraftA318 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNice to Moscow via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"home base airport is a total mess"

(United Kingdom)

Turkish Airlines from Istanbul to London Heathrow, and a new plane or very well maintained, clean and nice. Even as a short flight, the food was great, IFE system with new and great selection. The flight was delayed with 1hr, which is weakness of Turkish Airlines as its home base airport (Istanbul Ataturk) is a total mess. Overall good flight, would recommend Turkish Airlines on short flights, rather than long haul.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIST to LHR
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never been treated so badly by customer service"

(United States)

I have never been treated so badly by customer service, once in Pisa and again in Istanbul. The agents did not inform me all the conditions related to my ticket and were laughing at my situation. They did not complete the transaction in time and I missed their deadline to check in, requiring me to purchase another full fare ticket. This happened twice. If something happens, Turkish Airlines make it as difficult as possible to help you and it appears they are only trying to mess you up. When traveling abroad, excellent customer service is a very important aspect of a company for a traveler.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePisa to Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will not fly Turkish Airlines again"

(South Korea)

The worst travel experience I had and I swear I will not fly Turkish Airlines again. I was traveling with my 9 year old daughter from Venice to Addis Ababa via Istanbul and there was a delay in our flight from Venice to Istanbul, which resulted in missing our connecting flight to Addis. This was not that surprising as I found out later it is very very likely to miss your connecting flight when you fly Turkish Airlines. Like everybody else, we went to the transfer desk and they put us on the next flight which is one day later. Next to the transfer desk there is a a place to make a free phone call to inform your family about the delay. This is where the trouble began, since there is a delay on almost every connecting flight they provide a single phone for all those people and there was a very long queue. We waited for about 2 hours on the queue and when there was only one person in front of me, this women came with one of the desk attendants and he let her to cut in front of me. I didn't think that was right and I complained and as he result he disconnect the telephone line and shut down everything, without caring even a bit about all those people on the line. The next step was to get a hotel to spend the night, which is located outside the airport and we need a visa to go out. The visa can be bought inside the airport but they refuse to accept our Ethiopian passport, and they demanded a resident permit from Italy. I had the permit card, with my daughters name included on the same card, it is the Italian immigration law that minors do not get independent permit card, but their name is included on one of the parents card. The Turkish police refused this and told me that I can get the visa but my daughter can't, which in my opinion a stupid police. When I try to get an explanation for such stupid rule, every one of them was giving me the same answer "I don't know". So we spent 24 hours inside the Istanbul airport, buying food with our own money. Even the people working at the food courts are very rude. The next day we boarded the aircraft on time but it took off 6 hours late, they even changed the entire cabin crew at one point. So we had a 30 hours delay in total. On our return flight we again missed our connecting flight but this time we waited only 3 hours for the next one. So you be the judge isn't Turkish Airlines the worst?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVenice to Addis Ababa via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Excellent entertainment and legroom"

(South Africa)

Paris to Cape Town via Istanbul with Turkish Airlines. New plane on both legs. Excellent entertainment system and good leg room. Check in easy at Paris and boarding done smoothly. Cabin crew on both flights very attentive, bottle of water for overnight flight and answered call bells quickly. Food passable. Main problem is at Istanbul airport. It is now very busy and can feel chaotic. For both flights there - landing and taking off - we were bussed to and from the airport. This meant a long trip to and from the plane. The gate for the bus to the plane has a small waiting area, no clear means of lining up and no priority given to any passengers at all whether they were elderly, had small children or were in business. More the problem of the airport rather than the airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Cape Town via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"extremely disappointing experience"

(Romania)

I flew Turkish Airlines from Istanbul to Bucharest. While I was waiting for dinner to be served I laid flat the table for the cabin attendant to place the meal on it. I was sitting by the window and I fell asleep, for maximum two minutes. The passenger sitting in the aisle seat next to me received her dinner but the flight attendant passed by me without leaving my dinner. She didn't even try to gently wake me up. When I woke up the flight attendant was two seats in front of me. I pressed the call button for someone to come see me and I also called out to the flight attendant, but she ignored me completely, unwilling to turn her head and look at me. I couldn't get out from my seat as the woman next to me was eating and didn't want to disturb her. Nobody came to see me to ask me what was that I needed despite the fact that I previously turned on the button. I was completely ignored, and left without dinner.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Bucharest
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"decided never to use Turkish Airlines"

(Hungary)

I was flying Turkish Airlines from Istambul to Bodrum, a domestic flight within Turkey. Despite the fact I purchased business class tickets (not just for this route, but also to and from Turkey), when showing up at check in, they simply said they would downgrade me, because of overbooking. The way they handled the whole situation, kept us waiting for a long time both at check in, and also at boarding, the whole inconvenience was simply terrible experience. They offered a EUR50 check as compensation and thought this would be fair. After returning home, I wrote a complaint for the airline and their reaction is as scandalous as their operations: "Concerning the matter you raised in your message, passengers not showing up for their flights cause flights to take place with empty seats. For this reason, as does every airline, Turkish Airlines, too, sells more tickets than the number of seats on the aircraft, from time to time. This situation is called overbooking, and in the case that all the passengers booked show up, some of our passengers unfortunately are unable to fly on the same flight." Hence they think by explaining me as stupid kid, what overbooking means, they think downgrading is a fair action on their side and that was it. I am a frequent business traveller, this attitude and customer service is outrageous and luckily not everyday routine with other airlines. By the way, same thing happened to fellow travellers also on our way back Bodrum-Istambul-Budapest. Not just they downgraded them because of overbooking (seems to be pretty common with Turkish Airlines) but one of my friends ticket was also deleted from their system. Never heard of anything like this before. When she presented the printed version of her ticket (luckily she had it with her), Turkish Airlines said their system shows that because of overbooking, she was not only downgraded, but also transferred to another flight 1 day earlier than the actual flight. It also showed, that she actually took the flight the day before! This is madness. I have decided never to use Turkish Airlines.
Type Of TravellerBusiness
Seat TypeBusiness Class
Routeistambul to bodrum
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the grumpiest stuff ever"

(United Kingdom)

Turkish Airlines flight from Gatwick was delayed with 30mins on the screen. We were all ready to depart, but they kept us waiting for another 1h 30mins without any explanation. I had that time for my connection so I started to feel that will lose it as I know how chaotic is Istanbul Ataturk airport (least passanger friendly). We just arrived 30mins before my departure to Bangkok, with another 25 passengers for the same flight to BKK. A guy was waiting for us at the entrance and guide us to our gate which was very helpful and made us think that we will actually catch the flight. We all arrived 10 mins before departure, but they close the gates and didn't let us on, the most annoying thing that without any explanation we could even see that they let PAX board before us. So dissapointing, staff does not speak English and not helpful at all. They guide us to the "care desk" with the grumpiest stuff ever (I understand that they need to deal with angry and dissappointed passangers all day, but they behaviour was unacceptable). I gave my boarding card to the lady in same time as my flight was departing.. She just printed me another ticket for the next flight 5 hours later. No appologies no nothing. I like Turkish Airlines for their food and new planes (not the A340), and very reasonable price, and have flown Turkish Airlines for a long haul many times, but will never do it again.
AircraftBoeing 737-800 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"cabin crew was grumpy as hell"

(Netherlands)

Turkish Airlines planes are well equipped with amazing screens, seats are good and planes are clean. The food is okay, the service is bad! On all of our flights the cabin crew was grumpy as hell. I asked four times for a blanket and didnt get it. The plane was for no reason 1:30 minutes delayed. Worst of all the lost the luggage of many passengers. Never experienced something like that. I heard from the Schiphol workers that Turkish Airlines every day lose luggage.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Tabriz via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no assistance during delay"

(Australia)

Original departure 9am and reticketed 3 times due to aircraft delay, no assistance offered during delay. Overhead compartment open on takeoff displaying large oxygen bottle above my head. Seat 9D broken. On Arrival Malpensa Milan only one of 2 bags arrived. This second bag was delivered 3 days later. Missed last train to our destination and was forced to overnight at our expense.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAntalya to Milan via Istanbul
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst service I had in my life"

(Russian Federation)

We had a flight on Turkish Airlines from Moscow to Manila via Istanbul. Because our flight to Istanbul was delayed, we missed my second flight to Manila. After some time spent in queues we discovered the next flight to Manila will be two days after and staff of Turkish Airlines gave us the option to go to Manila next day via Bangkok. They told us that we should wait in the airport till they book our tickets. So, we waited for 3 hours without any service and during this time the staff couldn't do it. Only when we found manager he told us that we can go to hotel service and get our tickets tomorrow, and by that time it will be booked. It seems that staff from Turkish Airlines who told us we should wait our tickets didn't know about such option. Next day we got our boarding passes to Bangkok, and staff told us that we should get our tickets from Bangkok to Manila on Turkish Airlines transfer desk in Bangkok. They didn't tell us anything about second flight - no time, no airline. We asked about this flight from Bangkok to Manila two times - the guy on registration desk and the girl on supervisor desk. We also asked about our luggage and they told us that it will be sent to Manila with us. When we arrived to Bangkok, we didn't find any transfer desk of Turkish Airlines). It took a long time to found someone from Turkish Airlines with help of airport service, and at that time it turned out that flight, booked by Turkish Airlines for us, passed some time ago. After long investigation with girl from Bangkok office of Turkish Airlines they booked us tickets to Manila for the second time. I should say the Bangkok office of Turkish Airlines were the only ones who really tried to help us. When we finally reached Manila we found out our luggage haven't arrived yet and be in airport next day. I suppose it's the worst service I had in my life and I'll never use Turkish Airlines again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMoscow to Manila via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"good quality food and drinks"

(Hungary)

I flew Turkish Airlines with high expectations. Advantages: Good quality food and drinks (homemade lemonade). Entertainment system even on a shorter flight (BUD-Istanbul, 2hr). Larger weight limit for checked in luggage (30kg) than normal. There were very few people on the Istanbul-TPE flight (12hr) so I had a double seat for myself. Disadvantages: The food didn't have much taste, 2hr delay and no information of the reason, water ran out in the restrooms 4 hours before the end of the flight, entertainment system as well as plane was really old and hard to handle.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Taipei via Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was earmarked for standby"

(Singapore)

The trouble started at SIN itself when our onward journey from IST to LIS was cancelled without notification. Upon inquiring at the airport, we were told that the cancellation was a mistake and that the sector would be reinstated. Once the reinstatement happened, we got our boarding passes. Looking at the trouble that we had, I asked the Turkish Airlines staff to reconfirm our return flight from IST to SIN and we were even allotted seats 16 A/B. The leg space in A330 is poor and I have never ever experienced such uncomfortable seats. The seating in Boeing 737 is more normal and I did not have any issues from IST to LIS. On our way back, IST airport was chaotic. People were not maintaining the queues and check-in was the most unruly I have encountered. Once we reached the counter we were informed that the flight is full. I told the agent that it is good for TK and I just want my boarding pass. I got the boarding pass after some reluctance on the agents part. I did not give it much importance but as soon as we moved from the counter, I saw STB on our seat allocation. I went back and inquired and was informed that we have been put on Standby. Even after informing the agent that I have confirmed seats, she said that she is unable to help me and that I would be helped at the gate. At the gate, the agents told us that a supervisor is going to come to help us out. However for the entire boarding time, no one came and only when we started to get agitated did someone come. There were approx 9 passengers who were on standby and the supervisor let 2 of them board. Then they allowed my wife to board and I was told that there is no more spare seat. I was angry and credit to the supervisor, he was professional and sent his assistant to physically check inside the aircraft and they found an empty seat which was allocated to me. Even though I boarded the flight that I was supposed to, I was earmarked for standby as the tag on my delayed luggage proved later. This was unacceptable.
AircraftA330 / Boeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Lisbon via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I haven't had a bad flight yet"

(United Kingdom)

I have flown Turkish Airlines a number of times, main route LGW/LHR to IST, the last in August 2015. A punctual service with modern jets. My flight last week even arrived at IST 20 mins early. Inflight entertainment is good on European routes, meal adequate and tasty, beverage trolley is free (only comes on one occasion) but if you ask for more it is not a problem. Staff polite and attentive. I haven't had a bad flight yet.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"inflight service is good"

(Spain)

My overall experience is good. Turkish Airlines inflight service good (except for one rude staff from Tokyo to Istambul), food also good, good portions and tasty. What surprises me is the Turkish Airlines ground staff, who couldn't help with the delays problem, and they didn't know anything about new boarding times or the gates. They were not kind and they were more interested in using their smartphones.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Tokyo via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Turkish Airlines customer review

(United States)

On outbound trip: 1) flight was delayed for 3 hours, we found out about this after arriving at airport (3.5 hours before initial flight schedule). When we asked Turkish staff as why we were not notified of delay in advance, no response. However when I complained they gave us a lounge ticket. This delay caused us to wait another 5 hours in Istanbul for connection to FF, in Istanbul, we found the staff on the floor or at counters to be clueless and gave us wrong or inadequate information, at times they seemed as lost as we were.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX-FRA via IST
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Germany)

The flight from Hannover to Istanbul is usually delayed. This time it was 1 hour. Due to the one hour delay of my first flight I missed the connecting flight. The staff at Istanbul airport were not helpful and most seemed to barely speak English.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHannover to Isfahan via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Belgium)

Turkish Airlines are starting to become a real pain concerning connections. Our return flight was 3 hours delayed and missed connections to India. Ground staff were extremely rude at the airport and we were sent from desk to desk when finally we had to find our own solution to travel via Dubai to India. This is not the first time we have faced this problem. Food on board is boring, when you fly multiple times with THY you get the same food on flights too often and quality was not that good.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBucharest to Tel Aviv via Istanbul
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(United Kingdom)

Caught this flight originally departing from Mogadishu. 1.5 hrs late coming in from Somalia. There was only a handful of us departing Ambouli, so the flight was back in the air quickly. Very enjoyable flight over the Red Sea. Plenty of leg room, flight map available, and English speaking FAs. Upon landing in Istanbul as a transit (very little transit time due to late arrival) the Turkish Airlines staff were very helpful in getting me to my gate for my flight to Heathrow. This leg of the flight was also enjoyable, but no flight map.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDjibouti to LHR via IST
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United Kingdom)

This was my first solo flight, everything from help at the gate to help onboard was 5/5. The food on the way to Kigali, Rwanda was fantastic, on the way back it was alight. I found the inflight entertainment excellent with many new blockbuster films to choose from. The only problem with this was that there was a lack of English/American hit songs. The plane went through quite severe turbulence at one point on the return journey, I was laid across three seats as I was in the emergency exit row, no member of staff came around to check on passengers even though the seat belt sign was on. All in all an extremely pleasant flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to KIgali via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(United States)

The flights were good. Friendly staff onboard. Food was good but could be better. Seats had quite a good amount of leg room. Inflight entertainment had lot to offer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDAC to ORD via IST
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Palestinian Territories)

Planes were new and seats where like any European business class (i.e. economy seating with an empty middle seat) with the exception of the Istanbul - Amsterdam leg where it was a proper business cabin. Service was good and the food very good as usual. The lounge in Istanbul was great and I believe is truly exceptional by any airline standard. Turkish Airlines are also very competitive in price since their business class ticket was only a few dollars more than KLM or EL AL in economy. Transit in Istanbul was surprisingly smooth but i would recommend at least a 4 hour layover. It is obvious that the airline has outgrown it home base a long time ago and the airport can barely keep up with the volume of traffic going through. All four flights were delayed by at least 45 minutes to one hour which seems to be a standard now for TK flights.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTel Aviv to Amsterdam via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Spain)

Overall pleasant experience with TK. Flights on time, very good hard product with personal IFE with great choice of films and programs. Inflight service was enjoyable with good choice of food and drinks which were very good quality. Pillows and blankets were provided on board. On the negative side, if any, service could be less mechanical and a few more smiles would be welcome.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Tiblisi via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Bangladesh)

Dhaka to Istanbul leg was ok. Cabin staff were freindly enough. The food options could be better. During Istanbul to Munich, we did not get our pre-booked seat. Our 5 year old child always wants the window seat and for him we make extra effort to book it. However due to a change of aircraft, the airline chaged our seats and gave our son a window seat for sure but with two strangers either side od him. Me and my wife were given seats two rows behind without any window seat. Not only this sudden change, but the behavior of the ground staff was unfriendly and stubborn.
AircraftAirbus 330-200 / Airbus 321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to Munich via Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(Belgium)

Brussels to Istanbul return, fast check in and fast track. SN Brussels lounge which is apalling and then very fast boarding. I have flown this airlines 8 times return this year alone and I was happily surprised. This seating version of the A330 was appalling and the service a shame! Same menus, execpt this time the crew decided to dissappear into galley restroom or chatting by doors! Remote stand in Istanbul and bussed to terminal used fast track by Turkish Airlines but a bunch of toruist with Visa problems were just in front of me so experience was not at all fast! Excellent check in and fabulous lounge in Istanbul. Ordered some fruit platter on return which did the trick. Boarding same old story and bussed to plane. I am very disappointed with Turkish Airlines.
AircraftA330 / A320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrussels to Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no