Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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2/10

"service on flight was terrible"

(Israel)

We flew Turkish Airlines from Tel Aviv to Frankfurt with a layover in Istanbul. First the service on the flight was terrible, I accidentally spilled hot coffee on my wife, the stewardess noticed it but couldnt care less (although it was burning hot, and my wife yelled), when I asked her for a napkin to clean the spilled coffee, she handed me 1 napkin without even asking if there is anything else she could do to help. That was only the beginning, due to late departure from Tel Aviv, we arrived late to Istnbul just to see our connecting flight push out of the gate (15 minutes earlier to take off time), we went to the Turkish Airlines desk, who told us we need to go to the transfer desk. When we got to the transfer desk, the clerk told us that we have been rebooked to a flight at 04:10, which meat that we had 9 hours wait. when I asked if they will give us a hotel room till the flight, we were informed that only if the delay is over 10 hours do they supply a hotel room. I asked to speak to a manager on duty to explain that the wait is 9 hours at night, we went to speak to a staff member but after letting us wait for 10 minutes he informed us that he is not a manager, and if we want to speak to one we need to go through immigration to the Turkish Airlines desk they will help us. We did so only to realize that there was nothing there. We needed to go back through immigration and went again to the desk to try to understand what we are expected to do in the 9 hours wait. The clerk informed us that we will be able to go to the Millennium lounge but only from 22:00 and until then we can get a complimentary meal from any restaurant in the terminal - which turned out to be false, only Burger king accepted the voucher for a lousy restricted basic meal. I can understand delays and re-booking, but I expect the airline will take responsibility for the delay and supply passengers a reasonable solution for their malfunction.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTLV to FRA via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use Turkish Airlines again"

(Qatar)

The Doha to Istanbul flight was delayed and we missed our connecting Paris flight. No proper guidance for transit passengers, we all were left on God mercy. At last we managed to get to the Turkish Airlines counter, but was shocked to see many victims already fighting for their missed flights. We got boarding for next flight after 3 hours, travelling with kids and aged mom it was very bad experience. We will never use Turkish Airlines again. While returning from Geneve to Istanbul we were issued boarding without checking our visa, which resulted in spending one night in airport before returning to Doha.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Paris via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"cabin crew very robotic"

(United Kingdom)

The product onboard Turkish Airlines flights is second to none. Pre-take off chocolate, menus and a hot meal with metal cutlery. The outbound meal was certainly better than the hot breakfast on the inbound, which was up there with the worst airline meal I have had. What I think really lets Turkish Airlines down is the cabin crew - while impeccably groomed, they are very robotic and lack personality which is a shame as its a great airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food great on both flights"

(Portugal)

Travelled Turkish Airlines from Lisbon to Washington via Istanbul. Check in was smooth. Smiles welcome you as you enter the aircraft. The seats are comfortable and inflight entertainment has a great selection. Food was great on both flights. The Turkish Airlines lounge in Istanbul was a continuation of the great service onboard the flight. Lie-flat beds in business class were very comfortable. Crew friendly. Definitely recommend Turkish Airlines.
AircraftBoeing 737 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLIS to IAD via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"meals and drinks included"

(Sweden)

Turkish Airlines flight from Stockholm to Taipei via Istanbul. Turkish has a great lounge in Istanbul. Meals and drinks included on every flight in economy class, but I found the food quite boring. On the second leg my seat was broken and I could not recline it. My bag was also damaged, and received awful service in both cases. Regarding the seat, they said that I simply was wrong even though the flight attendant nor I could recline the seat.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTO to TPE via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"certainly fly them again"

(Australia)

We were delighted with our Turkish Airlines flight on 1st September from Istanbul to Bari. The plane was new and clean, seats were comfortable, cabin staff were charming, and the entertainment was excellent. The lunch served on this 2 hour flight was good, and the plane left on time and arrived on time. We would certainly fly them again - the service we received excellent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Bari
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight was comfortable"

(United Kingdom)

Istanbul to Ankara with Turkish Airlines, and the flight was comfortable, on time and the service was good. Staff was generally smiling and helpful. Their prices are too high when purchase is made close to flight departure date, so plan in advance for promotional prices which are generally available.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Ankara
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent experience ... great value "

(United Kingdom)

London Gatwick to Male via Istanbul with Turkish Airlines. Overall excellent experience and great value for money versus European or Gulf airlines. Fantastic food and drink (eg. freshly squeased orange juice in Economy, perfectly cooked grilled fish, crispy skin, well balanced sauce), far better than any other airline I've travelled in economy. Good service with a smile. Seats are okay, similar to other airlines' economy. All flights on time and easy connection in Istanbul (short security queues, easier vs transfer in comparable airports like LHR, MAD, DXB). That said, I can see why they are building new airport, with dramatic expansion of Turkish Airlines recently, Istanbul Ataturk is packed (yet still efficient), meaning lots of off-stand parks and bussing to terminal.
AircraftBoeing 737-800 / A330-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLGW to MLE via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff remained cheerful and attentive"

(United States)

Seat 32K on Turkish Airlines A330-300 from Istanbul to New York. Several rounds of security interrogations for USA bound flights at Istanbul Ataturk were bothersome, but staff polite and spoke English. The boarding process had separate lines for groups A/B/C, in addition to business and elites, etc. Flight attendants in my section, especially female staff members, remained cheerful and attentive throughout the flight. Food was very good. Smoked salmon with celeriac remoulade, salad, grilled beef kofte with bulgur pilaf, dessert, etc. Bread and drinks were offered along with food service. Refills given if requested. Well-stocked galley snacks. Pre-landing second meal service had a hot entree. Their headphones are of better quality now. Toilets remained in decent condition. Announcements could be better.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIST to JFK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"ground arrangements were terrible"

(United Kingdom)

A most enjoyable Turkish Airlines experience in the air but ground arrangements for Business class were terrible. No early boarding at Manchester, announcements were not clear. Similar experience at Istanbul where we were herded onto a bus and no special arrangements for Business class passengers. Once in the air there was a transformation, with comfortable seating, excellent food. A really good experience on Istanbul to Bangkok sector. A lengthy delay on return, but this was not the fault of the airline, Turkish Airlines offer something special, but lack the refinement around the edges. More consideration needed for Business class passengers. Having said that I have booked with them again for November at a very competitive price.
AircraftA320 / A330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMAN to BKK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes