Turkish Airlines

I flew on 16th December TK 0726, seat number 4J Istanbul to Kathmandu (continuing my journey from Lisbon). My original seat number was 13D but I was upgraded to Business Class on boarding at Istanbul Airport. The flight couldn't have been better. The cabin attendants were very friendly and nothing was too much trouble for them. An enormous dinner was served after take-off which was after midnight. The food was excellent and our flight had an on board chef. I tried Turkish white wine which was also excellent. We departed on time and landed well before schedule in Kathmandu. I will certainly be choosing Turkish Airlines in the future. The cost was the lowest of all the airlines and the flight was excellent.

Dubai to Venice via Istanbul. Turkish Airlines is growing too fast, and like anything else if quantity is the focus, quality suffers. Have been an elite class member for more than 20 years. Agree with other reviews that staff does not speak much English and gives priority to Turkish passengers, across all classes of travel. Cockpit crews hardly communicate with passengers, and no relevant information, such as why a delay -0 only the few foreign pilots let you have the true picture! In addition, Turkish Airlines does not care about feedback any more, let them have our views on this website for next year's rating.

We left from Seoul and while flying over Tibet the captain announced that the right wing engine was malfunctioning and that we had to emergency land in Beijing. After waiting on the taxiway for more than an hour and in the airport terminal for almost 2 hours, we were taken to a hotel with no english speaking staff. Because we didn't have a chance to exchange currency, and because it was past dinner time at the hotel, we could not eat. The airline staff also refused to answer questions regarding the plane or when the next flight would leave. The next day, after deciding that no help would come for us to the hotel, some passengers got cabs individually and went to Beijing International Airport, only to wait for another 3 hours until the staff showed up. There were over 100 passengers at the desk by then, and we demanded explanation. The 2 persons who came to represent Turkish Airlines just told us to give them our passports and final destination. My itinerary was 6 days in Turkey and 7 days in Italy. The staff took me and my wife to Lufthansa to board a plane which flew to Munich and then to Venice. They told us that our non-refundable hotel reservations in Turkey would be compensated by Turkish Airlines. That was the one question the staff answered. After we arrived in Venice, our bags did not arrive. They did not arrive for the whole 2 weeks which was the length of our honeymoon. After returning to Seoul, I tried calling Turkish Airlines. Their office in Seoul refused to respond, and their customer service call center in Romania could offer no help. I was referred to the online complaint system, and it has been more than 6 weeks since my report and still no response.

Bangkok to Tbilisi via Istanbul. Flights left close to on-time, the service was excellent - a real effort to attend to my every need. I really like the Turkish Airlines food. Fresh, perfectly balanced and healthy. And a good wine selection. I find the A330 lie-flat beds a bit narrow, I like to hear what the weather is the cities I'm landing in - something they don't provide, and I'm sick of arriving in Istanbul and having to bus to the terminal, especially when you taxi past numerous vacant airbridge bays.

Flight was delayed by 4 hours. We got to know it 1 hour before departure. The real reason is that the aircraft supposed to be used for that flight was delayed, coming from Tokyo Narita. How ever, when complaining to apply the European Rules of Civil Aviation, Turkish Airlines says it is "Operational problems due to airport restriction", which is beyond their control - they say. I'm really sorry but this is not what I want to hear. If Operational problems are beyond their control, then what is within their control? So they rejected any compensation, eventhough I missed my connection flight in Singapore, I had to spend one night in Singapore instead of taking my connecting flight to Denpasar, Bali. Really dissapointed on the fact that Turkish Airlines, even I am a very regular flyer with them, does not assume it's responsibility.

This was a Turkish Airlines connection flight on my way back from HKG (so HKG-IST-BRU). The last flight, IST-BRU, was really dissapointing (especially after a so good flight from HKG to IST). The airplane supposed to be used for that particular flight was normally, as every day, an A330-200 with their Business seat flat-bed, angle-free, 2x2x2 configuration. But unfortunately, in late minute, their plan changed. Probably due to the fact that the plane was not full at all (even the replacement plane, A321). The big dissapointement was when we entered this A321. It was a very old one, in 3x3 configuration, with no real business seat. So even we paid really expensive business class ticket, we got seated in Economy Seat, with the "chance" that we were only 2 person in a 3 seat row. But the leg-space was still really tight, and seat really narrow. Bad service, old plane, no screen or inflight entertainment, really bad seating for that price. In this case, I'm really wondering why paying 4 times the price of an economy ticket, while you get offered the exactly same service?! Expecting some answers from Turkish Airlines about that point.

Fantastic flight, on time, great lounge in HKG. Fantastic seat. Thanks for smiles of staff, great service and confort. I'm not always satisfied, but i have to admit that this flight was really good on the leg HKG to IST. The second leg, IST to BRU, was a complete other story - near the disaster. So bad that this airline is not stable to offer consistant, stable and without surprise good experience. Will write separate report about that connection flight IST to BRU.

I flew 10 international and 2 domestic flights with Turkish Airlines this year and they will likely be my last. Sure their planes are nice and new, but their service is getting worse every time I fly. Their customer service (online or via phone) has been pretty bad for a while, but now it's spreading to their in-flight services. The hostesses behave rudely to passengers raising their voices. They don't come right away when you push the call button. I waited an hour to get a cup of water on my last flight. This is unacceptable. The food on board used to be better. In the past I would actually look forward to eating it, but lately their food quality is slipping. On my last trip I wanted chicken but they ran out by the time they came to my row. Istanbul Ataturk Airport is very poorly operated. We are constantly transported by bus to and from the planes rather than boarding at a gate. My last trip it was raining and we got wet getting off the plane. The in-flight entertainment is decent. They have plenty of movies to watch, but not so many TV shows. I've flown so many times in 2015 that I actually ran out of things to watch. They need to update their library more often.

Gatwick to Seoul via Istanbul. My husband had flown with Turkish Airlines recently and had glowing reports, I was pleased to have had a similarly good experience. Seats in economy were very comfortable in all sectors and it was great to have IFE for the IST-LON routes. On our flight out, a passenger appeared to have passed away on the inbound IST-LGW flight so the flight was delayed by an hour. No information was given at LGW, but I was one of the few who might have figured out what had happened and I expect that most passengers would be more comfortable not knowing. Crew were welcoming and friendly but there were no forced smiles. It couldn't have been a great day for them but they showed utmost professionalism throughout the journey. Food was excellent, there was plenty to drink, flight was full. Not many toilets for Economy passengers, but they were well maintained and kept clean. Many of the passengers would not have made their connecting flights. I had a two hour transit window which was reduced to one hour. I walked purposefully (did not need to clear any security for this particular journey) and got to my gate as passengers were boarding. It was a long walk. I do not recommend a transit time of less than 2 hours with Turkish Airlines here. The next flight was also very full in economy but my seat was extremely comfortable and I appreciated the foot rests. Entertainment options were even more extensive than on my earlier flight. Food, again, was fantastic. I doubt any airline gives you better food in economy (better than some Business Class meals I've had). Unfortunately, about a third of the way into the flight I became ill. The crew swooped into action, called amongst the passengers for medical assistance and I had my pulse and blood pressure checked. Business class was a lot less busy than Economy and I was isolated from other passengers in a business class chair that had been turned into a bed for me. The crew kept a check on my throughout the rest of the flight and kept me hydrated. The worst of my illness passed by the time we arrived over South Korea and I took myself back to my Economy chair for landing. Thanks to the crew, I was left in a fit state to continue my journey (just needed an extra sick bag for the road). The flight back was less eventful but standards were just as high. The flight from ICN to IST was delayed by an hour. Again, I had a two hour transit window that was halved and I arrived at my gate for the IST-LHR flight as it was boarding. I really enjoyed my flights and appreciated the care and service I was given. I don't hesitate to recommend this airline but I do stress how important it is to have a long enough transit window to deal with an unforeseen delay. My husband will be travelling with TK again in January and is looking forward to it.

Turkish Airlines A320 from Nuremberg to Istanbul, there was no IFE system inside the plane, the catering service was good as was the comfort. After transfer in Istanbul Airport, I boarded the A330 to Jeddah. It was really good, better than the A320. The crew were nice, and it turned out good!