Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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10/10

"impressed with their service"

(Netherlands)

Brussels to Manila via Istanbul. We have flown this month with Turkish Airlines for the first time and were impressed with their service. The food served was delicious and I felt pampered by their amenities etc. Staff were attentive. We had to take a very long haul flight but I felt comfortable. I was worried about delayed flights according to the reviews but luckily all flights were on time! Overall we had a very nice experience and I commend them for their hardwork to provide good service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBRU to MNL via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"standing and just keep smiling"

(United States)

Turkish Airlines from Delhi to Boston via Istanbul. I need assistance in the form of wheel chair for significant distance and have difficulty climbing stairs. I was traveling from Delhi to Boston on Nov 26th in seat 2D. When I arrived in Istanbul plane was parked well away from the gate. It took sometime to deplane us, in the lift there were more people than wheel chairs. I was offered to sit on stretcher which was too low to sit down. After coming to the gate the chair was provided. After significant time a chair arrived and again we were parked at a different place, finally we were picked up and arrived in the lounge 45 minutes latter. While my time for departure came no body showed up so I went to the desk and they called, they came 15 minutes before boarding time. There was no lift to take us to plane which was parked about a mile away and it was raining.The porter asked me to go three flights down on slippery steps while he took hand luggage. He placed me in the bus and said somebody will help me on getting in the plane. On arrival I walked to the stairs with my carry on and started looking for help. There were eight different men who after my request for help just walked away. Two girls in uniform were standing and just keep smiling. I was only left at the bottom of the stair and having no help started to climb, while half way up a passenger took my carry on.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDEL to BOS via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"plenty of entertainment options"

(Turkey)

Turkish Airlines flight from Istanbul to Paris in economy class. Smiling staff, comfortable seats, plenty of entertainment options and excellent food and beverages - red wine offered was great. Took off and landed on time.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Paris
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no one would answer questions"

(Lebanon)

Turkish Airlines flight from Abidjan to Beirut via Istanbul was initially at 11:35 pm from Abidjan. We waited and waited and waited. No one would answer to our questions (airport of Abidjan shuts down from 3am till 7am but we didnt know it at the time). The only persons after 1 am in the airport are this plane passangers. Finaly at 2:15 am the plane arrived. At 2:50 am boarding started. We arrived to the plane door. Then the news hit us: the airport is closed from 3am till 7! Moreover there were no ground staff on in Abidjan, none they had left. Total delay : 9 hours. Apologies : none. Compensation : none. We have been treated like catle. Wasn't my first time with Turkish Airlines, but my last.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteABJ to BEY via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"I always check the life jacket"

(United Kingdom)

I always check that the life jacket is under my seat, and mine was missing on this flight. I told cabin staff after the safety brief, who called the flight manager, checked under my seat and struggled to find a replacement, but finally got a life jacket from an empty business class seat. An uneventful flight despite being very delayed in Istanbul and catching my London flight with only minutes to spare. I always listen to the safety brief, check the nearest exit, the number of seats between me and the exit, and for the life jacket. The disappearance of life jackets is common among airlines as people have been known to steal them as a souvenir.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAnkara to Istanbul
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"so glad I went with Turkish"

(United States)

Houston to Budapest via Istanbul. I'm so glad I went with Turkish Airlines despite negative reviews. My flight was a late night, departure at 2205. I arrived at Bush 8:30pm there was virtually no line. Check in staff polite and courteous and felt genuine. Then it 15min to go through security to my gate. When entering the plane staff greeted everyone, making eye contact as they said hello. I was in seat 11K right in front of the bulkhead. My entertainment monitor was not working so I hit my attendant bell twice and no came, I had to wait 4ins after take off before I could flag someone down to come and take my complaint. Seat was not extremely spacious, I had a lot of leg room, food was actually good, free snacks, alcoholic beverages. Pillow and blanket, were already at the seat. And my luggage made it each time with no delays or being lost. So all in all, this carrier is worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIAH to BUD via IST
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"ground staff were unhelpful"

(Saudi Arabia)

Riyadh to Milan via Istanbul. The cabin crew from Riyadh to Istanbul were rude and standoffish. The aircraft was small for a 5 hour flight compared to the aircraft type from Istanbul to Milan, which is a shorter flight and a bigger plane. Both planes were full. The ground staff were unhelpful when I inquired on my connecting flight that my bags arrived and gave them my tags. Staff lied to my face and replied that it was in the plane. On arriving to Milan there were no signs of my bag. The bag arrived two days later. I will never set foot on Turkish Airlines again and would rather pay more on another airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRUH to MXP via IST
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"not have customer care skills."

(Indonesia)

The services was so bad during my flight from Jakarta to Istanbul, only serve food twice and no additional snacks etc. The steward did not seem to have customer care skills. While I was on the plane and I asked for tea and I turn on the light, the steward directly come and turn off the light. I waited bit longer and the steward didn't remember where was my seat, and when I called again he suddenly gave me the tea and dropped tea and the sugar over me without apologising anything. I don't know why the service was bad from Jakarta to Istanbul, I have no complaint on the shorter flight from Istanbul to Amsterdam because it was good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to AMS via IST
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"ground staff in Istanbul terrible"

(United Kingdom)

London to Bangkok via Istanbul return, and flights delayed going and coming back. Old planes, uncomfortable seats with not enough leg room. Flight attendants, business like, not friendly. Food was okay and lots to drink. Due to the flight landing late in Istanbul coming back last night, I missed my connecting flight. No comunications from the airline on what to do, in the air or in the Airport. Running around like a headless chicken trying to get another flight. Eventually got another one, just made it to the gate on time. The ground staff in Istanbul are terrible and rude. Then once back in the UK, no luggage, they failed to put my bag on the new flight. Hopefully will be delivered today. If you can help it, never fly Turkish Airlines long haul.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BKK via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid flying Turkish Airlines"

(United States)

Chicago to Dusseldorf via Istanbul. This was a classic case of high expectations colliding with miserably poor performance. I looked forward to the flight because I love Turkish food and have experienced the wonderful hospitality of the Turkish people. I flew to Istanbul and noticed I was invisible to Turkish Airlines staff. They focused their attention on their Turkish customers. I had a coat and draped over my knees and no one asked to hang it. After about an hour on my knees I finally asked someone to hang it. They also have an elaborate bed-making ritual that begins with a blue packet containing a pillow, blanket etc. They made the beds of their Turkish clientele, but my seat did not even have this packet, nor was I asked if I wanted my bed to be made. The food, however, was excellent. From Istanbul to Dusseldorf I experienced something I've only experienced in third-world travel: Flies. A host of flies bothered us the entire way. As they delivered trays of food, flies alighted on the food as it was being handed to us or placed on our trays. The return trip was worse. Flies again plagued us from Dusseldorf to Istanbul. But the worst service came with the person who issued boarding passes. She asked me if I wanted an aisle seat, and I said yes. I then added, "I flew bulkhead from Istanbul to Dusseldorf and do not want to fly bulkhead again." Her response "Of course." Imagine my shock when I discovered my 12 hour flight from Istanbul to Chicago was a bulkhead middle seat. What sort of perversity leads a person to ask a traveler, "Would you like an aisle seat," and then give them a middle seat? Or acknowledge the bulkhead's lack of desirability, and then placing the passenger there for 12 hours? Turkish Airlines should come with this warning. No matter how cheap they make the cost of your flight, it is not worth it. The customer processing system went out of order in Istanbul prior to the flight to Chicago. Every ticket was manually logged using pen and paper. So, they held up the boarding of the flight, and sent down segments. Normally, you would expect the business class to go first, followed by the business class. Not in Turkey. The most important quality a passenger can have is being Turkish. So, the people who boarded first were people whose trip originated in Istanbul. Meaning, about 90% of the first boarders were locals. Then, once we encountered those who were checking boarding passes, complete chaos reigned. If I can avoid flying Turkish Airlines I will. It is just not worth the pain and perverse customer service.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteORD to DUS via IST
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no