Turkish Airlines

We booked a flight from Kuwait to Toronto via Istanbul, myself my husband and kids, on December 31 2015, with 3 hrs transit through Istanbul. The first flight was 90 min delayed without. Upon arrival to Istanbul we missed our second flight. Ataturk airport was a chaos. Nobody knew where is the Turkish Airlines ticketing office is and when found it, it was 3 hours waiting line. The ground staff are few to handle the chaos. There is overbooking to Toronto, so we had to change the booking heading to Montreal instead of Toronto on the next day. The airport hotel is overbooked. The airline did not cover costs of my stay in Istanbul since we have to get in another 3 hrs waiting line just to ask for that, and you have to apply for Turkish visa. The next flight got 5 hrs delayed without notification. The lounges and restaurants at the airport are crowded. I am writing this review while am still stuck in Ataturk's airport.

Flew Istanbul to Lisbon on 26th December, Seat 25A. and an excellent flight. We were served a very tasty lunch and Turkish red wine. The cabin attendants were pleasant, helpful and efficient. I have a very good impression of this carrier and will use Turkish when possible.

I flew Turkish Airlines, Kathmandu to Istanbul via Delhi on Christmas Day, TK 0727, Seat 15D. Check-in was swift and the agent was charming. Due to no aviation fuel being available in Kathmandu the flight was rerouted via Delhi where we refuelled. Not the airline's fault and our journey time Kathmandu to Istanbul took 11 hours in total. We were well fed and food and drinks were excellent. The cabin attendants were pleasant and friendly. It was an excellent flight. Istanbul Airport was chaotic as usual and since I had a 19 hours connection time I was given a complimentary room at the Grand Cevahir Hotel in the city. I got a visa issued for 30 Euros. I was shocked at the rudeness of some of the immigration police at this airport. The hotel was very pleasant and comfortable with free transport and an excellent breakfast. I am very impressed with Turkish Airlines and will be using this carrier in the future.

Istanbul to Abu Dhabi with Turkish Airlines - total chaos again in IST due to snowfall resulting in delays. Can't blame TK for that. But as usual the handling of the crisis by TK ground services provider TGS was atrocious. Inadequate flight information screens in the lounge. Nearly missed my flight after waiting for 3 hours and having to ask the lounge reception about updates on the status of my flight every hour. On board, the usual incomprehensive cockpit announcement, with very little information. No landing cards loaded. The aircraft was one of the leased birds with a mixed cabin configuration in Business Class. I would recommend TK only to burn miles or on very cheap fares.

Turkish Airlines business class from Bangkok to Istanbul on 26 December at 23.30, and then Istanbul to Manchester on 27 December at 13.10. The cabin crew carried out duties professionally with great interaction and were very friendly. The food was tasty and plentiful. Cockpit announcements were good and not intrusive. No issues regarding my luggage which arrived at Manchester Airport first onto the carousel. If I had one complaint it would be that the boarding at Istanbul was chaotic. I recommend Turkish Airlines.

Malaga to Cape Town via Istanbul. Good but I also had a suitcase lost. Overall service was fine but they need to be more attentive to passengers. Food was very nice, but the business class seats were not totally flat. I am dismayed about how poorly they are handling my lost luggage situation. It has just disappeared and only the staff from Cape Town airport have taken any interest. The business class lounge in Istanbul was great. The luggage thing makes me lose trust in Turkish Airlines.

Great Turkish Airlines flight from Taipei to Istanbul because I had a whole row of seats to myself, so my review is not typical. Prompt food service, cabin crew friendly and spoke good English. Food was delicious and accompanied by Raki and cold Efes. No problems getting more drinks and breakfast good as well. Inflight entertainment was not bad, although I didn't really use it that much. I did not know what to expect on this flight, but the service for me was superb.

I know it's cheaper than many airlines but it is not worth it. I flew Turkish Airlines from London to Abuja on the 22nd December 2015 and upon landing I soon found out that more than half of my flights luggage was not on the plane, we did not get our luggage! The plane was full of luggage from a week ago, people who had landed a week ago and still hasn't received there luggage. I met people in the airport who had come in days ago also and hadn't gotten there luggage. It is now Saturday, 4 days after I arrived and still no luggage. There has been no apologies from the airline, no compensation, no remorse and a huge bunch of very angry people from various flights still waiting for luggage, wasting money going back and forth to the airport and still nothing. Yesterday was Christmas Day, I had nothing to wear, had none of my things, including all the Christmas presents I had gotten for people. I still do not know when I will get my suitcases. It has been a very upsetting and stressful situation that I would not wish on anybody.

Istanbul to Mumbai. Staff on ground were extremely efficient, my wheelchair was provided. Onboard, I was touched by the service from cabin crew, they were understanding of my situation and made sure I was comfortable. The wheelchair in BOM was provided promptly as well and I was given a touching goodbye by the cabin crew. Seats were alright, food was decent. I love the delicious turkish delight. IFE was excellent. Departure/arrival on time.

Paris to Kuala Lumpur via Istanbul with Turkish Airlines. Flight from Paris to Istanbul was delayed for 2 hours. I was very worried that I will not get my luggage even if I can catch the next flight. If I miss the connecting flight, I will have to wait 16h in Istanbul, and I was quite upset when they don't allow me to change my ticket. The plane arrived 3 hours behind schedule after circling Istanbul for 30 min. Never underestimate the air traffic in Istanbul! Thankfully, my connecting flight was delayed too. I ran to the boarding gate for 15 mins and managed to catch the flight. It's a miracle they delivered my luggage in time. Both planes were quite new and nicely decorated. I give the on board experience 5 stars, I don't mind flying with them again because they always offer the cheapest one way ticket.