Turkish Airlines

I was flying Turkish Airlines from Dubai to Bilbao via Istanbul. Obviously my flight was delayed, as every single flight was with Turkish Airlines. Got to Istanbul and it was a complete chaos when I found out I lost my conection flight. The service provided was terrible, I did not know where to go or who to talk to. After 3 hours of trying to talk to someone in charge, I decided to go to the main office, outside the airport. There, a person found a flight to Paris, and from there to Bilbao. I took 4 flight with turkish, never on time, the service is terrible, and they dont provide solutions to any problem. They wanted to send me back home the next day, but I refused. Obviously I'm never flying with them again.

After snow fall on New Years Eve, on Jan 1st we checked prior driving to the airport the airport departure information and found no information on delays or any problems whatsoever. We then drove through beautiful weather to the airport. There we found total chaos: About 20 to 30 flights had been cancelled. At 11.00 our flight (TK0786 to Tel Aviv at 12.20) was marked as cancelled too, almost all other flights where delayed. The Turkish Airline transfer desk had kilometer-long lines, and after waiting and pushing for many hours, all they did there was copy passports. Then we were sent to the ticket counter, again km long lines. We did finally arrive in Tel Aviv with 11 hours delay. But our luggage had been lost. Now, 3 days later, still no news about our luggage. And guess what, the service number of Turkish Airlines in Tel Aviv is engaged constantly. Durning the 10 hours of queing and being pushed around there was no anouncement of appology, no public appeal through the intercom system, no drinks were offered, no assistance to disabled people was arranged, no special treatment for families with pregnant woman or little children was offered. Turkish Airlines did not seem to make any effort whatsoever to put some substance to their solgan "we are the most popular airline". They let their own few staff members who were trying to handle the situation down badly. They had to stand on the table tops and shout into the crowd all day to prevent being squashed by the thousands of people. And now, on Jan 4th in the afternoon our luggage has still not arrived. Any more news!?

Our Turkish Airlines flight from Mombasa to Istanbul (via Addis Ababa) was delayed. On arrival into Istanbul we had to queue for 2 hours to collect our boarding pass for our connecting flight. This meant we missed our connecting flight to London Heathrow. When we finally arrived at the front of the desk the man was very unhelpful and arrogant. He said he could not help us and that we must go to the ticket sales desk to rebook our flight. The process of getting a boarding pass should not take more than 2 hours! We were told that the flight had gone without us and that we must purchase a visa and exit the airport to go to the ticket sales desk to get a new ticket. After a further hour we arrived at the ticket sales office. We then queued for a further 4 hours (where people were fainting, arguing and children were being sick) we finally reached the desk. We were told that there were no flights to anywhere in the UK for 2 more days. Our return destination was not possible so we had to change our return destination to Manchester. After this, we were told we could collect our luggage from the lost luggage area. After waiting a further hour, the staff told us it was impossible to get our bags and were unhelpful. As a result we still have no luggage. After this we had to join the hotel booking queue which took another hour. We have been left with no luggage, no clothes, no toothbrush, no toiletries and no warm clothes in a snowy environment. The customer service for Turkish Airlines at Istanbul airport has been the worst experience of our lives. The airline have been completely disorganised, unhelpful and at times very rude. The staff are unprepared and spoke minimal English. People should not have to wait in queues for hours without being provided water or seating. People with children were not assisted appropriately. We were treated like dogs for a problem that could have been sorted appropriately and efficiently. We hope that our flight tomorrow is on time. We have missed 2 days of work which we want compensation for. We also have a car parked at Heathrow airport (our original destination) which we will have to try and get as our destination was changed due to their incompetence. We will never fly with Turkish Airlines again. I cannot believe they have been voted the best airline in Europe. The way they have treated people is disgusting and an outrage. We hope they are ashamed of their service. We just hope our luggage turns up eventually; somewhere.

Kayresi to Hong Kong via Istanbul with Turkish Airlines. After 33+hrs domestic flight delay plus 2+ hrs international flight delay, I'm home after 50+ hrs - they totally ruined my 2015 New Year eve! Thousand of passengers lining up in front of their counters have similar awful experiences, pointed to wrong line (every line have to line up over a hours or couple of hours), the staff brought up other passengers who can speak Turkish to cut the line, given out wrong information, said they don't speak English after 5 minutes conversation. The rudest staff I have seen among traveled many cities. I will never fly with this horrible airline again!

Flight from Istanbul to Athens on Sunday 12.05, I was unable to use the Automatic check-in, because there was an error message "No Seats Available". A kind employee suggested that I should ask at the Administration desks, where of course there were more people waiting from different flights with all kinds of problems, due to the bad weather and cancellations. After about 35 mins, I gave my ID and I was told, even without apologies, that my possibilities to board were 50-50, because I was late to check-in, and there were some extra tickets sold. Further explanations were not given, but my guess is that they thought on this bad weather some people will not make it to the airport (as it happened ) so why can't we sell some extra tickets for more profit? I arrived at the gate and I gave my non-seat Boarding Pass, and I was been told to wait. I discovered that there were 3 more people with the same problem as mine. After the last passenger boarded, we would have to take the bus leading to the airplane, and wait again, until all passengers were counted, so they were making sure that there were available seats. Finally, we were told to enter the plane and take our seats, but this unrest is not justified by an airline such as the one I used. I hope this will be the last time something like that happened.

Dublin to Jakarta via Istanbul. A total shamble, missed the connection at Istanbul due to a slot time for the first flight. Turkish Airlines did not provide direct plane to plane bus transfers. Had they done so many would have been able to make connections. Once inside the terminal the staff rebooked on the next flight 24 hours later. The following night that flight was delayed and delayed. The lounge monitors were inaccurate and the CIP lounge staff incompetent. No information, no announcements, no service. They refused to rebook onto other airlines and failed to deal with customers properly. When we finally got on our way we arrived 34 hours late. As to the long haul flight: avoid the A330-200. The seats are old and uncomfortable (angled and not lie flat) and the IFE is unresponsive. This is not a premium airline. Every time there is a slightest problem Turkish Airlines miserably fail at customer service.

Cairo to Washington DC via Istanbul. We were catching a connecting flight in Istanbul and due to weather conditions, our flight was delayed nearly 4 hours. Once we arrived, we ran to our gate just missing the flight. Bad weather, delays and cancellations can happen to any airline. What was disappointing was how this situation was handled by Turkish Airlines staff. It was total chaos with lack of communication, poor management, and staff unwilling to provide assistance. It was difficult to find someone who could speak English and when you did, they were rude and condescending. We waited for over 7 hours at the transfer desk to get another flight. We were told the airline would provide us with hotel accommodations, but we were shocked at the length of the line requiring another 5 to 6 hour wait. Eventually we paid for our own accommodation. I was horrified by the way customers' escalating anger and in some cases, medical emergencies were handled or in this case, mishandled. While waiting in line, we witnessed at least 3 physical fights, two people who fainted, and customer service representatives who were in desperate need of proper training. I have flown with this airline on two other occasions without problems, but Turkish Airlines certainly cracked under pressure.

The holiday started quite well with our first flight from Manchester to Istanbul with reasonable seats for our 4 hour flight, even though the seat television wasn't working, an ipad solved this problem. We were expecting the same or better for our next flights on the longest leg (9 hours) from Istanbul to Bangkok, but were very disappointed to have less leg room and with the seat in front reclined couldn't even eat the meal properly. On the return flight from Bangkok to Istanbul we were told we would be delayed for 2 hours 30 mins, then held on the runway in Istanbul for a further 30 minutes due to congestion and only just made our connecting flight to Manchester. Unfortunately no luggage made it with the passengers. Both return flights had very little leg room and were the smallest legroom seats we have had on long haul flights - less than 1 hour internal flights within Thailand. The staff were very unhelpful when asked for most basic requests and very rarely smiled. We looked at the reviews for Turkish Airlines and expected a good flight, but were very disappointed. It is now the 3rd of January, some 12 hours after our return and still no news of all of our 6 items of luggage. All in all very disappointing airline.

Oslo to Bahrain via Istanbul. Have flown with Turkish Airlines many times and from many different countries but now is enough. Poor customer service. Bad language skills of staff makes it impossible to communicate or understand messages. Our latest travel took us through Istanbul in the snow storm that crippled the airport and the "help" we got was non existent. They dismissed us after giving us a new flight 20 hours later. We were given no food, water or a place to sleep. We were told "it is not our problem".

Turkish Airlines from Algiers to Kuala Lumpur via Istanbul. Flight got delayed 2 hours for snow and 2 hours in Algiers for technical issues, hence I missed my connecting flight to KL. Worst ever ground service. Turkish airport staff suggested me to pay in kiosk to take e-visa which I did, but immigration didn't allow me to enter because I don't have US or Schengen visa! After 2 hour of waiting and standing, paying $60 for visa and it's not acceptable? They ask me to pay if I want go to airport hotel or stay in waiting list for rest area from 3am to 12pm. My next flight is after 24 hours and this is the service they provide?