Turkish Airlines

London to Singapore via Istanbul with Turkish Airlines, and a 22 hour delay on the ground. Outbound to London, everything went excellent - service by attendants and minimal delays taking off and landing. When I fell asleep on the first leg from Singapore to Istanbul and couldn't find my glasses, the attendant was very helpful in searching for it, even ripping out the seat in case it was stuck there. Food was really good also, considering when I slept through meal service and by the time I woke up, the flight attendant told me that my meal wasn't fresh anymore so she gave me a business class vegetarian meal instead. However, on my inbound flight on New Year's Eve/day, everything was a mess! I showed up at Heathrow to hear of a flight delay. Supposedly 1 hour became four, then five hours due to snow. They could have updated the website or sent a courtesy email so I didn't have to spend 8 hours at the airport before take off. Landed in Istanbul after circling for 2 hours due to lack of landing spots and another 2 hours waiting on the runway. Missed my connecting flight of course, and had to queue for 2 hours to get rebooked and re-sorted out on my next flight back to Singapore. Total chaos there with 30 crying babies at any one time and very rude, sneaky men cutting in line and making offensive remarks when I didn't let them cut in behind/infront of me. Ground staff and customer service desperately need training on conflict resolution and soft skills. Finally got on my plane, yet after another 1:30 delay. In flight entertainment wasn't working and the attendant had to spend an hour trying to fix my console as the flight was completely full. At least the meal service was wonderfully tasty.

Hoi Chi Minh City to Istanbul via Bangkok, and this was the first time i flown Turkish Airlines. I've heard a a lot about it, but it didn't meet my expectations. The legroom is smaller than some Asian airlines, and it's was hard to stay comfortable for a long-haul flight. Flight crew were not as friendly like I thought. They have a wide selection of movies and games to try, the food and beverages were outstanding, even though it was just economy class meal. So overall, I recommended this airline but they should improve their seat comfort for long-haul flight.

Houston to Istanbul on Turkish Airlines, and one of the best transatlantic flights I've been on. Great entertainment system, a wide variety of movies, playlists and games. Very comfortable seat, setup came with a mattress as well. Served a seven course meal which was out of this world. Ample amount of snacks at the galley for passengers to eat at anytime during the flight. Service was commendable.

Extremely unhappy and will never use Turkish Airlines again. An 8 hr delay in Cairo caused to miss our connecting flight, and we had to wait for 26 hrs in Istanbul Airport. For our return, a 2 hrs delay in Edinburgh caused us to miss again our connection and we had to wait for 7 hrs in Istanbul airport. Was forced to pay GBP 250 for 23 extra kilos and it was stated on the website 40kg allowance per person from Edinburgh - but they meant for outbound not inbound which wasn't clear. Terrible treatment in Istanbul Airport

I am disappointed with Turkish Airlines transit related services specially after they are promoting so heavily as a leading transit destination. I was travelling from Stuttgart to Mumbai via Istanbul on 16th December 2015. I missed my connecting flight in Istanbul due to the delay of the flight coming from Germany. I was put on the next flight scheduled to depart 24 hours later. In order to avail the hotel accommodation provided by the airline, I had to pay the e-visa fees in Turkey. I was told that this fee shall be reimbursed by the airline, but no process for the same was mentioned. Now I am trying to get in touch with the Turkish Airlines and they are absolutely unresponsive.

Turkish Airlines from Cairo to Amsterdam via Istanbul, and the flight itself was fine once airborne, food and entertainment were standard. But the ground operation is shambolic. Our flight leaving Cairo was delayed for one hour. I understand that this happens and little can be done about it, but once we arrived in Istanbul there was zero assistance to help people make their onward transfers. There were no staff at the arrival gate to direct passengers or offer assistance to more elderly people who couldn't run (unlike ourselves- if we hadn't sprinted we wouldn't have made the next flight). We had to push to the front of the security line, whereas many other airlines escort you to the front if the connection time is tight. Our gate had just closed when we arrived, but still made the last bus to the plane. Although the plane then sat on the runway for another hour. In short, there may as well have been no ground staff in Istanbul they did so little. This would be semi-understandable in a small provincial airport, but this is their hub! To finish everything off, our bags were lost. They were eventually delivered to us 4 days later, soaking wet. Not damp - drenched. Every item in my bag was heavy with water, as if it had been left in a thunderstorm for hours. I will not be travelling with Turkish Airlines again.

I would like to show extreme dissatisfaction on the service I received during my recent experience with Turkish Airlines while coming back from Athens to Nairobi via Istanbul. We were to get a flight from Athens to Istanbul around 22:05 and then a connecting flight to Nairobi from Istanbul on 00:55. Much to our surprise when we reach at Athens airport at around 6:00om we came to know that the flight has been canceled. When I asked why we have not informed on the number we have mentioned on the ticket they declined to answer and asked us to get into a flight which was scheduled at 7pm. I was travelling with my wife and my 2.5 years daughter we actually had to run for check-in, security check, immigration etc as airline staff asked us to rush to get into the flight. Finally we reached to the gate but flight started after 8:30pm. We could not understand why we had been rushed for the formalities with a small baby. When we reached Istanbul, we have been informed that flight is late and eventually it was announced with the gate around 3:40am. We got into the bus and we had been taken to the aircraft but we had not been allowed to go out of the bus for almost 45 mins. Later on we had been taken back to the terminal and asked to wait. When we asked for the reason first they said that the Nairobi Airport is closed due to heavy snow fall which was an utter lie and later on the staff informed us that there is no Crew for the aircraft and it will take some time. We waited at the terminal without any assistance from anyone, sitting on the floor with the baby till 11am, and then they announced that flight has been cancelled and asked us to contact transfer desk. At transfer desk we had been given the new boarding passes and had been asked that next flight will be 0050 in the night which mean the whole day. I requested to give us some assistance as we have a baby and its very cold, but they refused to assist me in any way and later on just asked me to go away from the counter which was very rude. Later I took my own visa and booked the hotel by myself to go out so that we can have some rest. Later on next day when we landed at Nairobi all of our baggage were missing and there were no information. I had to follow-up with airport authorities and Turkish Airlines office daily to get my bags on the 6th after 4 days. The airport staff did not have normal empathy. I was at the airport for almost 12 hrs and did not even get an assistance of a blanket or a bottle of water.

We decided to go with Turkish Airlines this time from Boston to Karachi via Istanbul, over Emirates / Qatar Airways because of recent positive press. Never again. I don't understand how an airline can claim to be the new global hub airline, but then have absolutely no contingency plans in case of bad weather. As a result of snow in IST, hundreds of flights were cancelled, which is understandable. However, there were minimal ground crew available to assist, and frequent misdirection on the part of the crew who were present. Inflight, the crew on almost all four legs of our round-trip were surly and occasionally downright rude. The IFE was of pretty good technical quality, but quality of the programming was awful.

First of all our flight from Islamabad was delayed for 5 hours - our flight to London had two stops, one at Baku and other at Istanbul. When we reached Baku we been told that we have to take another flight from here to Istanbul, when we arrived at terminal there was no Turkish Airline representative there - we wait for 30 mins, and they came he told us that our flight from Baku to Istanbul is cancelled and we have to take next flight in the morning. We stayed overnight at airport with 2 years old baby who was sick and my wife is expecting, but no hotel was offered. Next morning, staff at airport put us on an Aeroflot flight to Moscow and from Moscow to London, and when we arrived there we have no luggage - all our luggage was missing. It's the 5th day today and we haven't received our luggage yet.

Birmingham to Johannesburg via Istanbul return. My wife and I fly from Birmingham to South Africa with our 3 year old daughter quite frequently using Swiss, Lufthansa, KLM, Air France and Emirates. On this occasion we decided to try Turkish Airlines and while the service was okay in flight, we were shocked and disappointed with the complete chaos and lack of organisation we experienced from Turkish Airlines employees at Ataturk airport in the face of adverse weather conditions. After a 3 hour delay at Johannesburg airport, we arrived too late at Istanbul airport to catch our connecting flight to Birmingham and Ataturk airport was utter chaos and disorganisation. We were sent from one very long queue to another – standing for hours with a 3 year old child after a long international flight – no water was supplied or even available, no hospitality of any kind – just chaos and more chaos. After 6 hours in queues in Ataturk airport, we were finally sent on a long bus ride to a hotel on the very opposite side of the city to the airport – the Ramada Encore. Both my wife and I have missed a day’s work as a result of the chaos at Ataturk and are very exhausted and distressed from the whole experience of flying Turkish. It ruined our holiday to see family in South Africa.