Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"incompetent airline"

(United States)

Dubai to Toronto via Istanbul with Turkish Airlines. One of the worst experiences of my life. Delayed flight from Dubai for 7 hours, then a flight delay for two days in Istanbul, and in the end didn't get any checked baggage. Will never fly this incompetent airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDXB to YYZ via IST
Date FlownJanuary 2016
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no apologies, no explanations "

(Egypt)

My Turkish Airlines flight from Stuttgart to Istanbul was delayed 1 hr and 8 minutes, in Stuttgart the lady on the counter said since they know we have a problem and it's delayed and you have checked in and have a boarding pass, they will wait for you for sure. The plane landed 1 hr before the other one and they didn't let us out of the plane for 50 mins and we missed our next flight. The employees in Istanbul airport were rude and aggressive, they don't help or answer any questions. The man on the disk didn't want to offer hotel or even a meal. They speak in a very rude way. About 17 passengers missed their flight to Cairo - no apologies, no explanations and no facilities offered.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSTR to CAI via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"19 hours at the airport"

(United Kingdom)

I flew with Turkish Airline from Heathrow to Abuja via Istanbul. Upon arriving Abuja my 2 luggage never arrived on my flight. It took me 3 trips to the airport and 4 days before I finally received my luggage. I thought my nightmare was over, then my return flight back to London Gatwick via Istanbul was delayed for 6 hours. Upon arriving Istanbul I missed my connecting flight to the UK. I had to wait 19 hours at the airport. No one gave me directions on what to do or where to sleep or get food. I was basically at the mercy of Turkish Airlines to get home. I arrived London Gatwick on 2nd January having spent my new year stranded at Istanbul Airport. The most ridiculous thing is that my luggage never arrived London too. This is not acceptable. I can't believe this has happened to me twice in one holiday. It's the 4th day now and I haven't got my luggage yet. I have called Turkish Airlines customer service only for staff to hang up on me. Turkish Airlines has proven to be the worst experience so far.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteABV to LGW via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no information or support"

(United Kingdom)

Tehran to London via Istanbul and awful service! Our Turkish Airlines connecting flight was cancelled, no information, no support, nothing. We had to sort ourselves out, the staff were rude, aggressive and did nothing for mothers with children from what I could see. They were utterly incompetent.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIKA to LHR via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stranded at airports twice"

(Bulgaria)

Sofia to Manila via Istanbul and a horrible experience. First flight was cancelled without an announcement. Then they put me on the wrong flight to Istanbul even though they had seats on the earlier flight. Flight was 4 hours late so I missed that connection too. Then they moved me on a flight with Emirates with an extra stop in Dubai but forgot to put my baggage in the flight. Stranded at airports twice, took me 5 days to get to my destination (normally should be a day) and my baggage is lost. Staff was rude and unhelpful. Most barely spoke English and were unhelpful and rude. Cabin crew were mere waitresses only - 'I don't know' was their usual answer to every question that wasn't food related. On that note, food was nothing special. On top of that, their call center is bad - they are incompetent, don't know how to handle customer complaints. One of them even hang up on me when I asked why I wasn't offered a hotel room when they left me stranded for two days in Sofia. With all the issues and problems they caused me, nobody took responsibility or offered an apology, let alone compensation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSOF to MNL via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never travel again"

(United Kingdom)

London to Doha via Istanbul. My flight was delayed for 4.5 hours from Heathrow T2 on Saturday 2nd January. When we arrived to Turkey there was no information on the board regarding our flight, asked a few members of staff no one knew anything. Whenever I tried asking they'd drive away in their Segway. There was no information on where to go or what to do and we had missed our connecting flight to Doha, Qatar. Queued up for hours to be told our flight is cancelled and we'll leave next day at 8pm. Told us to go to passport control and get hotel voucher. Had to pay for a visa then back to passport control - the officer there was so rude. Eventually got out to see the queue for the hotel desk, it took us 2.5 hours to get the front. Next day when we to the airport for our flight we were told to go to one gate, then told no it's changed an hour before departure time. When I asked another member of staff firstly she ignored me so I had to get her attention by waving at her then she replied "I don't know you go check" - she spoke so rudely. It was not snowing very heavily to cancel or delay flights for that long. The customer service was horrendous never have I met such rude people in my life. We also had to pay for our visa to leave the airport and get a hotel. Never will I travel on Turkish Airlines again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to DOH via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst I have experienced"

(United States)

Tel Aviv to Accra via Istanbul. Turkish Airlines does not have its act together. My family was stuck in Istanbul for four days. The first day, we missed our connecting flight because 1 inch of snow caused our flight to be five hours delayed. We wandered around the airport for several hours, looking for employees that could not be found easily. When employees were located, they did not have accurate information to let us know how to deal with our problem. When we finally figured out where we needed to go to get our ticket reissued for the next flight (the following day), we had to wait in a 5-hour line to have it reissued. At the end of the line, our ticket was begrudgingly reissued by rude employees. The flight they rebooked us on was cancelled the next day. That led to more 3-5 hour lines and more rude Turkish Airlines employees. When we came back the next day for our flight, it was overbooked, and they did not get us on the flight. Finally, on day four we were put on a flight and actually arrived at our destination and they lost our luggage. The main problem is that in Istanbul they isolate all of their functions. You cannot go to one desk and get all of the help and information you need. Each desk only has one function and they are not even familiar with the functions of every other desk. They have fooled customers with relatively nice inflight amenities. However, ground services are awful. The worst I have ever experienced.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTLV to ACC via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service very inconsistent"

(United Kingdom)

Manchester to Tokyo return via Istanbul. The inflight entertainment systems were great, seats comfy, food great on all the flights as well. My return flight from Tokyo to Istanbul when I booked was 11:40pm, with no communication from the airline this was moved to 10:40pm. I made the flight (barely) after turning up almost 2 hours early and there being next to nowhere to help someone new to such a large airport. The ground service and cabin service were very inconsistent, cabin service was average on all 4 flights. On the last flight I and the passenger next to me had to ask 3 times for a drink with our meal. The ground staff outside the UK seemed clueless at times as well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to NRT via IST
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"absolutely horrendous experience"

(United Kingdom)

Gatwick to Abuja return via Istanbul. Absolutely horrendous experience travelling with my wife and 2 year old son on this flight. First we had a 30 mins system shutdown at Gatwick upon check in. We got to Istanbul and delayed for almost 2 hours - no staff offered any explanation. Finally we boarded the plane to Abuja, on arrival no bags. 5 luggages did not come until 5 days later. I drove to the airport every night to check any inbound flights for my bag - after 6 nights we got my bags. By this time our Christmas holidays was already ruined. I thought, it can't happen again on our return trip to the UK, bit it did. The flight from Abuja to Istanbul arrived 1.5 hours late and we missed our connection flight and were put onto the next flight. On arrival to Gatwick all our 4 luggages lost again. It's been 3 days now and no explanation. I just got in from work now and saw that 1 bag has been delivered - 3 more to go. Fly Turkish Airlines at your peril.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLGW to ABV via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not be flying again"

(United Arab Emirates)

Turkish Airlines from Dublin to Abu Dhabi via Istanbul. From start to finish this airline was disastrous. My flight was supposed to depart from Dublin at 11.10am on 1st January - we did not depart until 5.08pm. We were sitting on the runway for almost 3.5 hours. We were given cold food and no explanation. Arrived in Istanbul to be met by chaos. My flight had already departed for Abu Dhabi and I queued for over 7 hours just to get a new boarding card and hotel room for a couple of hours. The airport was completely understaffed and staff members were very unhelpful. After queuing for 5 hours they asked me to go to another desk for a boarding card. Completely unacceptable! When I arrived back in the airport after 5 hours rest in hotel I checked in and went to my gate to be met with information that the flight was delayed. We were not given any information as to why this was delayed. I arrived in Abu Dhabi 1 hour 20 minutes late, to discover my suitcase had not been on my flight. It has been 2 days now and still I have not received my luggage. I will certainly not be flying with Turkish Airlines again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUB to AUH via IST
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no