Turkish Airlines

Dublin to Istanbul with Turkish Airlines. Flight was on time, boarding quick and cabin staff extremely helpful. The seat was more than comfortable and spacious for the duration of the flight. Drinks were plentiful and I especially enjoyed the lemon drink served. A light snack served was enjoyable and tasty. All through the flight the staff were very attentive. This was a great way to begin what was a long day, I had a connecting flight to the Philippines from Istanbul.

✅ Verified Review | Faultless travel on a trip from Copenhagen to Buenos Aires via Istanbul and Sao Paulo. A321 and Boeing 777-300 aircraft, flights on time. First flight full, the following only 50% loaded as it is a new route to TK. Check in smooth, though staff had limited experience and understanding. However, lounge access and seat wishes accommodated. Service onboard was top notch. However, despite being kind and service minded, the FAs had very limited English skills and were all of the same, Turkish nationality. Even on the Europe leg, two hot meals of decent quality was offered in economy. Plus free drinks - 3 drink rounds were accomplished. STPC stopover provided in IST, despite the ticket was extremely cheap and said the opposite. IST airport is a hassle with long queues and repetitive security checks. IFE works fine, even on the smaller A321 aircraft. The longhaul leg on Boeing 777-300 was my longest flight ever. Newer aircraft, equipment, and excellent staff. Hot meals served three times. Plenty of drink rounds. Good beers, particularly I liked Tuborg Gold beer on cans. Wines mediocre, both were Turkish. Staff language skills extremely limited, apart from Turkish and Spanish - on the last leg from Sao Paulo to BUE. Amenity kit set with 6 items given. Poor headsets, good IFE. I had no inscribed luggage nor no change/delays issues which make me score TK high, as everybody knows that the problems always come with any irregularity or luggage.

✅ Verified Review | Istanbul to Izmir. Terrible customer service. I changed my booking with the call center. They charged the credit card for the change made. However they did a mistake on dates and blocked my payment. I lost my flight waiting for them to decide what to do. Apparently there are no supervisors or managers who can answer phone calls in customer relations. The managers supposedly solving cases without the need of talking to customer. I was told to buy another ticket which is not possible as I don't have enough limit. They can't return the blocked amount. Such bad service for business class.

Houston to Paris CDG return via Istanbul. Our outbound flight was fine, service and food were excellent and flights were on time. Out flights home were a nightmare. Outbound flight left slightly late and when close to Istanbul airport, plane circle the airport 3 times over a 45 minute period which made us nearly miss our connecting flight. We are beyond middle aged and had to run to catch our flight. Economy class was packed with a lot of crying children so I asked if we could be upgraded to business class but they refused. I was sitting in the middle seat in the middle column of seats and the staff ignored me and did not make eye contact. Our luggage did not make it on the plane. Our plane arrived shortly after 7pm and after customs and trying to find a Turkish Airlines rep to fill out the missing luggage form, we didn't leave the airport until 3.5 hours later, We had a 3.5 hour drive home from Houston so we were completely exhausted when we got home. They said we can expect to receive our luggage within 3-4 business days because they will need to put it on a United Airlines flight to San Antonio to get it us. While they are not confrontational, they just pretend that you do not exist after you make a request to be upgraded. Yes, things to wrong sometimes but when they do, I expect the airline to step up and correct the situation. The Turkish Airlines baggage CS rep was very kind and did what she could but all she could do was help us make out the report.

Singapore to Brussels via Istanbul, returning from Berlin. To Brussels, everything ran like clockwork and a satisfactory experience. Food and entertainment were on par with other carriers. But when things go wrong, TK falls apart. A technical fault delayed my flight back from Berlin. Initially, the delay was announced to be 90 minutes, meaning many passengers would miss connections in IST, including myself. The fate of transit passengers was left to the transfer desk in IST, as TXL ground staff refused to do anything. This was extremely nerve-racking because my connecting flight to SIN operated only daily, so I would have had to stay overnight in IST if I missed it. When I explained the situation and asked to be re-booked from TXL, ground staff rejected my request, and said they could do nothing nor provide any information on my connecting flight. Several transit passengers were frustrated over the lack of answers resulting in arguments with ground staff. There were further delays during boarding, and no explanations or revised departure time was provided. Eventually, the flight left 2.5 hours late. In IST, transfer desk said SIN flight was over 4 hours late. Why couldn’t the ground staff in TXL tell me this? We were also told there were food vouchers at the ironically labeled “care point”, staffed by rude employees who spoke poor English. There were no food vouchers; just a free Burger King meal consisting of cheeseburgers and fries if we presented our boarding passes. The Burger King was about to close but our requests were still entertained – initially. However, other passengers cut the queue, finishing the food. The employees refused to cook more because they had to close. IST, while filled with shops and restaurants, is overcrowded and has some of the filthiest washrooms I've seen at any major airport. At the gate, no reasons were provided for delay, and agents only appeared just before boarding. Turkish Airlines gives you the veneer of a professionally-run airline, but disinterested staff refuse to take responsibility for mishaps. Onboard, cabin crew disappeared after the meal service, and spoke poor English. Toilets were not regularly cleaned. Will not fly Turkish Airlines again.

✅ Verified Review | London Gatwick to Mombasa with Turkish Airlines. TK currently have rock-bottom fares (around £1300 return to MBA from LGW). Arrival / departure times are inconvenient which may be a contributing factor. TK use the new Number 1 lounge at LGW. The ‘onboard chef’ on TK flights is a lot of fuss about nothing. The ‘chef’ on the first short sector to IST is simply a flight attendant in a chef’s hat who serves the drinks and most of the food. There was no chef on the long-haul sector. The food offering was excellent on both flights. There is a Turkish flair to the menu (Mezze, Turkish coffee, Turkish wines), however there is enough to choose from to please the less adventurous palate. The seat is clearly the reason that the lower fares are currently offered on the route. The seats are not flatbed. They are similar to most airline’s Premium Economy seat offer. Good leg-room, a foot rest and good recline. Other than that a normal medium haul business class seat. If I was paying the fare BA or KQ charge on the route I would have something to grumble about, but I am not – so did not. Everyone talks about the lounge at IST. It certainly is large, and impressive with self-service bars throughout, deli-style counters with sweets, cakes and savoury options. The pizza chefs, BBQ chefs, pasta chefs cook for the streams of passengers queuing for them. There is a virtual golf range, scalextric track to ‘play’ with in addition to cinemas, pool tables and a huge library. There are massage therapists with whom you can book an in-seat massage too - but order this early as waiting times can be long. The thing is, the lounge is so big you tend to sit in one spot where you find a seat (there are no ‘quiet areas’, just lots of seats and tables dotted around). It’s big and brash (like the network and advertising for it), and I will go back – but it’s not ‘special’. The staff were also not especially welcoming. Questions about availability of yoghurt for example was met with a disinterested, “I don’t know – look over there”. There was no feeling of being a special guest. It felt more like we were being done a favour by being allowed into the lounge – now we must fend for ourselves. Even if you are not travelling in business class, IST is a fab transit point. Excellent shops, restaurants and bars. Both my wife and I said it will be our preferred transit stop, whichever class we travel in future. Signage could be improved and the information points were staffed were not interested in offering any form of ‘customer service’. The one time we asked for directions we were answered with grunts and a tired ‘nod’ in the direction we should go. I would hesitate letting anyone transit alone who was unsure about how to get around an airport (elderly parent etc.), simply because of the lack of genuine help available by the staff on duty. The service of the flight to Kenya was equally good with nice choices from the menu. The presentation could do with some work – meals brought out from the galley wrapped in foil (from an airline boasting top cuisine and a chef?) which is unceremoniously unwrapped in front of you. Turkish coffee was made from instant powder in full view of the cabin before being served (nicely) with Turkish delight. This was a little disappointing. Overall, a good product at an excellent price. The food service is good and transit process reasonably easy for frequent travellers. We will definitely book this airline again on this route.

✅ Verified Review | Manila to Istanbul with Turkish Airlines. I am on the flight as I write this review there is one hour to go of a 12 hour flight. Today May 8, 2016, left on the 7th. I would have to rate Turkish Airlines in the top three if not the top. The seat was the best as far as layout comfort storage, TV screen nice big size and plenty to choose from easy to use. Internet on the flight. The chef on board was friendly and accommodating took care of a couple of requests with a smile. Had a good comfortable sleep for 6-7 hours Price for business was one of the cheaper ones. Overall enjoyed the experience, on Turkish Airlines and would choose them again.

✅ Verified Review | Antalya to Frankfurt via Istanbul. Out of 4 airplanes flown, 3 were rather dirty and had limited or no entertainment systems. No WiFi was available onboard. After arrival in Istanbul, it took 10 minutes for the stairs to arrive and another 10 minutes for the shuttle buses to come. Istanbul domestic is similar to La Guardia. Miles&Smiles I contacted TK more than 10 times and spend USD 60 on phone costs without getting any professional reply - at both Istanbul Miles&Smiles desks the staff was busy doing their personal things and any customer was an unwelcomed intrusion. The girl at the outside Miles&Smiles desk made it clear that she will not answer any questions and is only hired to print cards. The guy at the int'l inside Miles&Smiles desk refused to answer my question and I had to pay USD 30 entry fee to a nearby lounge to get my answer. Don't call them. Just write a message and maybe you will receive a reply within 2-8 biz days. If you have anything urgent, too bad. If you have a question at check-in, go directly to the supervisor. There, you might have a chance to get an answer - I asked the supervisor at the Istanbul lounge about the lousy Miles&Smiles service. She refused to answer, refused to investigate, and refused to forward anything. She told me to write an email to customer care - Turkish Airlines staff guided me to the wrong security check-in, because of that, I was stuck with customs / police for over an hour. There is no Turkish Airlines customer care service at Istanbul domestic airport or outside of security at the international terminal. I contacted customer care and didn't receive any answer to any of above raised points. Turkish Airlines have a few points that they advertise and that are great (like the Istanbul lounge), with most other things, I felt like Turkish Airlines is only a large cheap budget airline. I am still waiting for a reply from Turkish Airlines.

✅ Verified Review | Zurich to Los Angeles via Istanbul with Turkish Airlines. Great price, awesome food and cabin service, smooth flight and on time. Very easy change of flights in Istanbul. I'd choose Turkish Airlines again to fly .

✅ Verified Review | I booked my Turkish Airlines flight from San Francisco to Vienna via Istanbul, and was nervous by the mixed feedback. But after 4 different flights (4 different planes, 4 different crews, all international) I can say I was fairly pleased with Turkish Airlines. Seats were more or less ok, each head rest had it's own USB so that's a plus - food was average, and I thought the staff was fairly friendly. Their English was "eh" but if you're leaving the states anyway it's really a moot point by then. I believe most of their flights are routed through IST, which I found an easy airport to navigate. I'd feel comfortable with a short layover here (like an hour) if that's a concern for anyone.

✅ Verified Review | Munich to Istanbul with Turkish Airlines. Prepared my online check in to have a good start to my holiday. Arriving at the airport they told me they were unable to use the online check in reservations. Not any reasons given. Just they didn't use it. Now I am sitting in a middle seat in Row 10, instead of an window seat in the back. Please replace people with robots at this airline. If you are not able to do online check in don't offer it.

✅ Verified Review | Barcelona to New York JFK via Istanbul with Turkish Airlines. I loved it and felt so pampered. Everything was very efficient. Delicious food was served (and complimentary), smooth flight and with nice staff. A modern plane, and great value. Highly recommend it.

Turkish Airlines from Santiago de Compostela to Tokyo Narita via Bilbao and Istanbul. A319 with stop in Bilbao, We departed early so we stayed in Bilbao too much time in to airplane. This stop was too long. A319 good leg room, good food. Snow weather delayed 2 hours from Istanbul on old A330-300, less leg room than the A319 for ultra-long flight. Good food and amenity kit, with good entertainment but the touchscreen was not very good.

San Francisco to Istanbul and return in the past 3 weeks with Turkish Airlines. These were the two single best flights in my many years of long distance travel. The newest business class seats (the plane was 3 weeks old) now have plenty of storage space under the foot rest. The service was friendly and very helpful (repeatedly checking in on our needs, smiling, energetic). The food was top quality (as good as a decent restaurant). Lie flat seats that are quite comfortable. This product far exceeds what you get on United, Lufthansa, and Air France to Europe out of SFO and tends to sell at about 40% less money than these other carriers. My only complaints is that drink service tends to be a bit neglected (e.g., if you want a second glass of wine you are going to have to ask for it, no one will offer). That's not much of a problem.

✅ Verified Review | Yesterday I returned to London Heathrow from Istanbul on flight TK1971, I have flown Turkish Airlines before and found them to be very good, however yesterday cabin service was poor. It was almost 2 hours into the flight before we were served a drink and the meal choice was just one pasta option, we were told that the meat options had gone. My wife cannot eat pasta so was given a vegetarian dish which looked very unappetising and my pasta was lukewarm and dry. The attitude of the cabin crew was that it was our fault as we should have pre-ordered a special meal.

Flew Turkish Airlines from London Gatwick to Bahrain via Istanbul. Lovely airline, felt welcomed. Was impressed with the cleanliness of the plane and the service. The food and drink was brilliant, I couldn't believe how much was included for the price. The tablet in the head rests in front were an absolute god send and I was impressed with the variety of options, especially the films. Being used to budget airlines it was great not having to pay anything extra. On the night flight they handed out pillows, blankets and a pouch we contained eye mask and ear plugs.

✅ Verified Review | Malta to Istanbul return. First time with Turkish Airlines and very impressed. The Boeing 737 to IST was new and spotless. Crew were friendly and the inflight service good. Food was impressive for a 2 hour flight and alcohol poured from a large bottle, so good measures. On the way back slightly older A319 but still spotless. Again excellent service and landed early on both flights. I will choose Turkish again.

✅ Verified Review | Flew Turkish Airlines from Istanbul Ataturk to Cairo on a midnight flight. Check in was easy and quick, departure lounge was chaotic. A member of Turkish Airlines ground staff was very rude to passengers who had questions about their flight and shouted at one passenger who then refused to fly. Other passengers were telling the ground staff member to calm down and behave appropriately. Passengers were very uncomfortable about the situation. Although the ground staff work for TGS, this incident reflects part of the overall Turkish Airlines product unfortunately. Most passengers had up to three pieces of carry on baggage which delayed the departure of the flight as carry on luggage would not all fit in the over head bins on the aircraft. Turkish Airlines would become more efficient if it enforced a strict carry on baggage policy like other leading airlines do. Onboard experience was OK. Food on the flight was quickly served. It was a cardboard box containing a sandwich, salad and a mousse which was not as good as Egyptair hot food offering on the same route and not what one expects for the amount of money paid for the flight.

✅ Verified Review | Copenhagen to Dar es Salaam via Istanbul with Turkish Airlines. For a couple of years I have flown quite a lot with this airline and I have been very satisfied with the service and performance, however recently it seems like the previous high standard is declining. The flight from Copenhagen to Istanbul was okay, but the journey from Istanbul to Dar Es Salaam was nothing to write home about - not something good at least. Mediocre meal, uninterested crew, fixed seat without any possibility for adjustments etc. I hope that Turkish Airlines will show it previous strength and performance on the way back. I will still recommend THY on this background.

✅ Verified Review | Podgorica to Tbilisi via Istanbul. Turkish Airlines is the best airline I have flown, and I have to say they have best service for the value of the ticket. Cabin crew are very polite and friendly. Also seats are excelent, the entertainment in the plane is great, various movies, music game. The best part is food and drinks, especially chocolate mouse.

✅ Verified Review | I flew a total of 4 Turkish Airlines flights on my recent trip to Europe, from New York to Paris CDG via Istanbul, returning from Frankfurt to New York via Istanbul. The cabin crew were warm and friendly, food was quite good for aircraft food, especially if you are a fan of Turkish food. Expect a small salad, a yogurt/tsatziki sauce, choice between a chicken dish and a beef dish, with the lighter meal consisting of a pasta dish. There's warm bread and I've eaten more hummus on those four flights than I have in my life. The new A330s have a great entertainment system, with a nice multi-touch display, live TV, and wi-fi (purchase necessary). The slightly older A330 going from IST to CDG also had an older touchscreen display but was a bit unresponsive to input. The actual movies and TV shows were the same regardless of the hardware and so it was easy to overlook the hardware troubles. There is decent legroom although you start to feel a little claustrophobic once the person in front of you reclines back. For longer flights, they provide a little pouch of amenities like an eye mask, ear plugs, slippers, lip balm, and a toothbrush/toothpaste. For the price I've paid, I found the flights to be a genuinely pleasant experience and I would definitely fly with them again.

✅ Verified Review | Last September, I flew Istanbul to Vienna with Turkish Airlines. Seats were comfy for economy class standards, the food, a breakfast comprised of potatoes gratin and borek (Turkish pastry with cheese), was amazing. It had trumped all of the business class meals I got at US airlines so far. Also amazing service. They even gave me newspapers on the jet bridge and the cabin crew was super kind. Will fly again on my so far favorite airline!

✅ Verified Review | Boston to Tel Aviv via Istanbul. Had to deal with customer service by telephone before the flight - this was difficult and set my expectations for the flight low. But the flight itself was wonderful. Pleasant check-in, friendly people, and inflight quite comfortable seating and a very attentive cabin crew. So all-in-all a most wonderful experience and I would readily fly Turkish Airlines again.

✅ Verified Review | Flew Turkish Airlines from Istanbul to London Heathrow. Fast and welcoming check-in experience at IST this time. Great lounge and direct fast track access as usual. On time departure and scheduled arrival to LHR. Both the ground and onboard experience are superior to anything on offer by other European carriers. Refined catering with several meal choices, even though the business cabin was nearly full, all meal choices were available. The "Bat" shaped menu, referencing their recent sponsorship was a nice touch. Both internet access (free of charge for J Pax) and live TV available throughout flight. Even managed to get a brief nap before our landing to Heathrow thanks to the comfort of the lie-flat seats. All in all a 5-Star experience considering this being a intra-Europe flight. Excellent value for money.

✅ Verified Review | One of my worst experiences, uncomfortable seats, small low quality IFE screen with poor entertainment, live flight map not working. No power supply. Rude staff when I was asking for drink. Check in possible only 24 hrs before, and I can't print my boarding pass online (flight NRT-IST-BUD) so I had to be there very soon just with cabin bag. Only positive was the food and small bag with slippers, sleep mask and ear plugs.

✅ Verified Review | Bangkok to New York via Istanbul. I have nostalgic affection for Turkish, and have flown them many times from Istanbul to New York - their Premium Economy on that route is one of the great bargains of air travel. Their Business product is another matter, though it has its good points. I flew it long haul from Bangkok to New York with mixed results. The A330 is small and cramped, especially if you are used to flying the A380 with Emirates, say. Cathay also fly this plane, however, and they herringbone the seats to give you privacy. No such luck with Turkish. The 2-2-2 configuration means you are either next to someone snoring with no divider - and no privacy whatsoever - or you are constantly leaping over someones legs to get to the bathroom. The cabin felt claustrophobic and hot for this reason. Food is superb and yes I love the little candles! Service is also professional and smiling and wines are high quality. Inflight entertainment is pretty mediocre : small screens, not much choice and low-brow movie selection. As is quite common with Turkish, my connection with New York was missed and when I arrived in Istanbul there was zero help from ground staff. I was just left to fend for myself. Appointments for the following day in NY duly cancelled, I struggled for four hours to get out of the airport with my (temporarily misplaced) bags and get a hotel voucher (vast line, an offer for a three star hotel). Not a Business class experience, to say the least. The limitations of Istanbul airport are not the fault of Turkish, of course, but the airline needs to seriously rethink its ground operations in the event of transit mishaps, especially as they are so common that I now hesitate about doing any connections in Istanbul. I arrived in NY the next day in a pretty bad mood. Coming back, boarding at JFK was like a rugby scrum, with no priority boarding and no organization. Stress all the way. All in all, Turkish Airlines try hard to make the on-bard experience friendly and gastronomically coddling which one has to appreciate, But for several thousands dollars I think I'll be flying a Far Eastern or Gulf airline next time - the product is just so much better and more logistically sophisticated. As many others have noted here, there is no customer service and so your little complaint will go entirely ignored, as mine was. In the future, I will use Turkish for short haul flights in Economy because they fly to alot of places and are good value for money. I'll leave Business trips to the big boys.

✅ Verified Review | Flew Turkish Airlines from Cape Town to Istanbul via Durban. ​Boarding: No boarding music, no pre-departure champagne offered (must be requested), no nuts/snacks offered with drinks (must be requested). Cabin/seat: dull grey cabin with no special lighting effects/mood lighting/flowers etc, rather dated business class seat in 2-2-2 layout, broken tray table storage mechanism meant my table protruded into seat area for 14 hours - especially uncomfortable when attempting to sleep. Technician attempted but failed to repair it during the stopover in Durban. Service: service from Cape Town was minimalist, but following a replacement crew in Durban things improved slightly. Nevertheless timing was too often off - starters and main courses were served but no accompanying wine offered (requested), it took over three hours to serve and clear a relatively small business cabin before lights were turned off, then switched on (not even gradually) 2.5 hours before landing for a quick breakfast service accomplished in an hour which left passengers bleary eyed and waiting for landing. A rather persistent cabin crew member insisted I and the passenger next to me raise our seat backs to almost 90 degrees forty minutes before landing (most decent airlines show some discretion is this regard until nearing final approach). Entertainment: limited selection of movies and TV shows, no WiFi/connectivity. Due to system issues it was reset at least twice en-route, unavailable for ten minutes each time, and meant having to fast-forward through films to the point at which it had been turned off. Arrival: parked at a remote stand and bussed to the terminal on arrival in Istanbul, found the spacious and well appointed Turkish Airlines lounge but waiting time for a shower was two hours. Opted to queue for a toilet. ​All-in all a rather disappointing and unrefined experience, relieved not to have paid for this trip myself, and wouldn't recommend Turkish Business Class when other (in particular Gulf) airlines offer a far better long-haul product.

Short legs from Rome to Istanbul and return were perfect, with real business class seats. Istanbul Ataturk Airport is presently a disaster, even for business class. It's overcrowded and business lounge difficult to find. The A340 to CPT obviously had been an "outgoing model". We boarded 2 hours late from the maintenance hangar - but arrived only one hour late in CPT. The worst were the seats. Although they nearly fully recline, the foot-rests do not hold up, which makes sleeping economy-class like. The fatigued upholstery was improved by sleeping-bag like covers provided by the crew. The worst had to come on the return leg from Cape-Town: the entertainment system on my seat had no sound and could not be fixed. Service and food had been good business class standard. With B/C-tickets about 700.- to 1000.- Euro cheaper than most competition, one probably has to tolerate imperfections.

✅ Verified Review | Bologna to Tokyo via Istanbul. We could do the online check in only 24 hrs before and when we coul do it it was only for the first flight from Bologna and not the other from Istanbul, because it was 24 hrs before. We had no chance to choose meals. During the flights we had no choice for the meal because it was already finished once crew arrived at our seat. My monitor was not working, I asked few times unduccessfully. After 4 hours I had it working, after asking again. Crew could have been more smiling and reactive to our requests.

✅ Verified Review | Antalya to Zurich via Istanbul with Turkish Airlines. The flights back were very nice. Both flights were operated on new aircraft and from Istanbul to Zurich, AVOD was offered. The service from the FA's was very nice. The only problem is Istanbul Airport which is a chaotic place. However when I fly to Turkey or beyond, I will choose TK again, since I was very satisfied with their service.

✅ Verified Review | Great experience flying with Turkish Airlines from Budapest to Kuala Lumpur and back via Istanbul, aircraft were in very good condition, clean, best entertainment system I have seen, friendly staff and really good food. It was unbeatable value for the amount we paid (return BUD-KUL for 400 Eur). Highly recommended flying with Turkish.

✅ Verified Review | New York to Istanbul with Turkish Airlines was one of the best transatlantic flights ever. Great food, warm and professional service and a seat so comfortable that I managed to sleep over 7 of the 10-hour flight. The only part that I wish was a bit better was the Entertaiment selection. The movies option seemed to be fine and up to date, but the TV programming was quite limited. But everything else was impeccable (minus the extremely annoying kids sitting behind me, but the airline cannot be blamed for that).

✅ Verified Review | I was very impressed when flying Turkish Airlines in April from Düsseldorf to Seoul via Istanbul. The planes were in a very good condition and were kept clean throughout the flights, the IFE offered a pretty decent selection of movies, live television and music and the service was top-notch (a nice amenity kit was given to us, hot towels were handed out, turkish delights were served prior to the meal, etc). The food was very very good by airline standards. I enjoyed flying TK, and would do so again, especially since their fares are very competitive. Only downside is transferring through IST, which can be a bit stressful.

✅ Verified Review | Zurich to Antalya via Istanbul, and I was impressed. Everything went smooth. The FA's were very nice and attentive. The food served was very good for economy class. All flights left and arrived on time, even earlier on the the leg to Antalya. The only minus is maybe that there was no inflight entertainment from Zurich to Istanbul. Not a big problem. I had enough reading material.

✅ Verified Review | Baku to Istanbul with Turkish Airlines. Ground experience was very disappointing: I had do wait more than a half hour for my check in at the business class counter at GYD because they only open one counter for a A330 flight. Thats a joke and not acceptable. It was not possible for me to reach the lounge because of the mentioned delay at check in. Onboard was long haul Business Class Seats (A330) on the route GYD-IST, a friendly crew and a lot of meal options. Food had a good quality and was served very fast after takeoff. Flight was lightly delayed and had to park on the apron at IST - TK don't offer separate busses for business class passengers- that is a point to improve!

✅ Verified Review | All the hype about their food and chef onboard masked sub-par service and performance on my flight from Istanbul to Washington. The FAs decided their work was done about half way through the 11-hour flight. Ran out of tonic water, served coffee with powered creamer and had a snack served without asking what I wanted from the menu. No checking of passengers being prepared for landing. I had glasses left on my armrest. What is with all the tie-ins to the new Superman vs Batman movie and media hype, it makes the whole experience feel commercial and cheap. The lounge in Istanbul was crowded disaster, and a 3-hour wait for a shower.

✅ Verified Review | I have taken Turkish Airlines flights from Mumbai to Dublin via Istanbul return flight multiple times - last one was March 2016. Boarding in Mumbai was fine on time. Food (Indian vegeterian) was good, cabin crew were helpful and asked us if we need baby food. Transit in Istanbul is the only worst part (so far) of this airline. Plane doesn't park at aerobridge and you need to take shuttle bus from plane to airport. Walk from airport entry gate to lounge is long. No pram for family travelers. You need to go through a security check before reaching transit area or lounge. Walk from airport gate to lounge is long without enough travelevators and you need to cut across crowd in congested area. Turkish Airlines Lounge in Istanbul is excellent - plenty of variety of foods and drink. A nice children play area and changing room. Flight from Istanbul to Dublin was almost empty. Cabin crew suggested us to leave bassinet seat and go to back of the plane and occupy a 3 seater. It was good suggestion, our baby slept peacefully there. Return from Dublin was an issue, at airport all display boards showed flight will depart from gate 307 (?), when we reached there 10 min before gate closure, we didn't see a single staff or notice there. We thought gate closed and everyone left, but wondering how come they closed and left 10 min before schedule closing time. Got panicked. display boards still showing gate #307. In this situation I thought to check with nearby gate staff but it was unmanned - the other adjacent gate was behind a wall. Went there, and boarding was happening at gate 308. But wondered why display boards are showing wrong gate and if it is wrong gate, then airline's responsibility to put some note, notice at gate #307, so that people don't panic.

✅ Verified Review | Oslo to Dhaka via Istanbul return. I have travelled with Turkish Airlines some times the past year, and it seems there is always is some sort of mishap - delays, technical problems with the entertainment system, booking of seats that doesn't exist etc. However, my past trip with made me wonder if they have heard of the term "customer service". I had booked their website. The trip passed through Istanbul with one hour waiting time. At 2am the day before my trip (ie. 34 hours before departure) I received an email (and email only) that my flight to Istanbul was 5 hours delayed, but there were no information about my flight from Istanbul, so I called customer service. It turned out that my flight had been cancelled, and that I had been shifted on a later flight, but Turkish hadn't thought about what effects that had on my flight from Istanbul. The initial thought of the customer service was that I had to stay overnight at Istanbul, and then take the flight the next day. There is only 1 flight from Istanbul to my destination every day, so that meant that I were facing a 24 hours delay and that I would have to wait until 6pm before my flight departed. When I told the customer service that this was not doable, he said that there were seats available on the flight to Istanbul on an earlier flight ( departure 7.30a, instead of noon), but that there were only business class seats left and that I had to upgrade my ticket. That is of course not acceptable. After 32 minutes on the phone with customer service, I got booked on to that earlier flight (giving me an 5 hours additional wait in Istanbul, but at least not a 24 hour delay to my arrival time). When I boarded that flight, I was seated in one of the economy seats that were supposed to be unavailable, and it also turned out that there were plenty of free seats on economy class. What kind of customer service is this? Unfortunately I had another horrible experience with Turkish on my flight back, where I were denied to check-in because I met up at the airport 52 minutes before departure instead of the required 60 minutes. There were no problems in assisting the business class passenger who arrived at the same time as me, but I was rejected because of these 8 minutes. I have never been late on check-in before, but I have seen many exemples of airline companies bending over backwards to help their passengers (especially if it was the last flight for the day, or in this case the only). Turkish would rather exploit it's customers. The irony is that this very trip was the one that earned me the last points for a membership upgrade. I will go to great lengths to avoid this airline in the future.

✅ Verified Review | I currently work in Adjara, Georgia and the nearest airport is at Batumi. As I am a UK citizen, I frequently fly between Manchester, UK and Batumi, Georgia via Istanbul Ataturk. I have made bookings for three trips between Batumi and Istanbul over the last three months and I have to say the performance of the airline on this route is shockingly poor. On 29 December 2015, my flight from Istanbul to Batumi was cancelled. Weather conditions at Batumi were blamed. I was offered an alternative flight to Trabzon, Turkey instead being told there would be a bus transfer to Batumi. On arrival at Trabzon, there was no information about a bus transfer and no-one seemed to have clue about what to do. Eventually, I managed to find someone who put me on a bus (it was obvious this had not been arranged to cater for the disruption) which then left meet at the Georgian border at Sarpi. I was then forced to make my own travel arrangements from there. On 24 February 2016 my flight from Batumi to Istanbul was cancelled. Once again weather conditions were blamed. Today (24 March) my flight from Batumi to Istanbul has again been cancelled with weather conditions at Istanbul Ataturk airport being blamed. However, on checking the Turkish Airlines website, it was noted that other international flights are recorded as having landed at this airport at around the same time my own was due to land. My work colleagues have also experienced similar disruptions and cancellations to their flights over the last three months (some of their experiences were even worse!). The flight between Istanbul and Batumi is supposed to be a scheduled daily flight. However, the level of disruption leads many of us working here in Georgia to believe the airline does not value its customers and can just cancel flights when it wishes if it believes it does not have enough passengers - with weather conditions being blamed as a way to avoid having to pay compensation. As far as I am concerned, this airline does not deserve the award of best airline in Europe.

✅ Verified Review | Malta to Kilimanjaro via Dar es Salaam. We are frequent flyers with Turkish Airlines and our experience in this case was bad enough that we will probably never fly with them again. 7 hour flights at 2am and 4am in aircraft so small and old that the seat inclined (when it worked) just 30 degrees. Crew mostly indifferent. Food also indifferent - normally the food and service plus sky chefs on Turkish warrant a 5 star review on their own. We asked at Istanbul lounge if we could speak to a member of customer service about our experience and they said 'No. Post via the website'. So we did. Nobody even acknowledged. We love the Istanbul lounge and the food there and (normally) the food on board. But in general indifferent has got into the habit of seeing customers as pesky unwanted extras that get in the way of their job. So maybe they're just telling us to go to another airline. Message received.

Flight from Dubai was delayed by an hour. Reached Istanbul expecting to have missed my flight as I arrived 30 mins before the flight. As soon as I arrived and finished Transfer Security Check, on checking the screen for the flights, Catania was missing from the Screen. Customer care they told me I have to change the Ticket at the transfer desk. On reaching the Transfer Desk I found there were quite a few travellers to Catania facing this issue. After the long queue, the guy at the counter had no idea what was going on and did not even care when I asked him what happened. One person at the counter said the flight had been cancelled so they are making a new flight early morning next day. Another Staff said the flight took off. Staff treated us as if we were cattle and without any hesitation decided which flight we ought to take. Finally after deciding I would go at the 6:45 am flight the next day, they arranged for the hotel stay and ask me to contact the hotel desk outside passport control. On asking about Visa, they say that I need to pay an extra 43USD. I found it pathetic that inspite of robbing us the time and our money for a service we paid to reach a destination at a certain time, they had the audacity to ask the passengers to pay extra. The Staff was actually like "We are giving Hotel and Free Shuttle so you can at least pay this". Really disappointed with the attitude of the Staff.

Our family of 4, flew with Turkish airlines from London to Kuala Lumpur via Istanbul return. London to Istanbul the aircraft was excellent, equipped with the latest entertainment - essential for keeping the kids occupied! The staff on board were so friendly and welcoming. From Istanbul to Kuala Lumpur, I couldn't help feeling as if we had been 'downgraded' as the front row in which we were sitting, only 1 out of 4 screens worked! One was stuck and 3 didn't work, so as there was ample space behind, my husband and son moved backwards, which was ok but meant we were sitting separately for most of the flight. The staff were less friendly than the first. These two factors made me feel a little disheartened. On our return journey, from Kuala Lumpur to London via Istanbul, we had an excellent journey. The entertainment was excellent, food was delicious, toilets were maintained and kept clean to a high standard and the staff were superb. However on the last leg of the journey, from Istanbul to London, we were very disappointed with the aircraft itself. It felt as if we were on a low cost carrier, as there was literally no entertainment onboard as there seemed to be a technical glitch on all the screens. That was a huge disappointment, as we expected to have a good quality plane, having paid a premium price for the journey. But the staff were exceptional and did their best to cater for us, ensuring the children were comfortable. Overall, we enjoyed flying on Turkish Airlines. They seem to take pride in the cleanliness of their aircraft, which says a lot about an airline. The food was to a high standard and the kids were gifted various toys as souvenirs of their journey. I would definitely consider flying with Turkish airlines in the future.

Munich to Bangkok via Istanbul. Turkish Airlines is a cheap airline with good scheduled flight times. The airplanes are in good condition, the food is average. The staff sometimes are very friendly, but I also experienced them as unfriendly. The problem is that on my 4 flights I had 3 times a late check in, and 2 times a late arrival. One time I arrived 3 hours late with no apology fom the pilot at all.

New York JFK airport to Mauritius via Istanbul with Turkish Airlines, and overall good service. Entertainment can be improved in terms of choice. Mechanism to provide free hotel during long transit should be improved as no guidance is given to passengers. Though promised a hotel we did not get it. The staff in charge of hotel desk was rude. Level of English of airline staff at Istanbul airport needs improvement. Airport infrastructure, layout, lack of signage to direct passengers and service are deficient and impact negatively on the airline. Main piece of luggage was delayed for 2 days.

Birmingham to Bangkok via Istanbul. Onboard the best food I've had in the air and the service onboard is fantastic. Turkish Airlines ground staff however are terrible on all counts. In Istanbul they offer priority boarding for business class, priority boarding for a bus that is. A bus that you then stand on for half an hour before getting crammed with all other passengers before taking you on the long journey to the plane and a scrum on the stairs. The lounge in Istanbul is great but seems to be operating at absolute maximum capacity. It really is a tale of an airline that gets some things so right, and others so very wrong.

Houston to Karachi via Istanbul with Turkish Airlines - after I had booked I started having second thoughts. The reviews I read about the airline and cabin crew was making me think whether my decision to fly with Turkish Airlines was a wise. I was flying in business class. The cabin crew I found to be cheerful and courteous and I would definitely fly again.

Prague to Istanbul with Turkish Airlines. Checked-in online for my flight with the app - boarded the aircraft - first impressions, very outdated decor - like from 1980's but clean and comfortable. Sat down, noticed they had an onboard chef - was wearing a chef's uniform and hat - thought that was nice. Crew were very friendly, made nice conversation and in-flight service was nice, meal was surprisingly good. Would recommend this airline for short-haul flights.

Istanbul to Cairo. Check in and lounge at Ataturk Airport is very good. Boarding though never seems to be straightforward at this airport. Waited about 15 minutes in a crowded bus waiting to go out to the aircraft. Ground crew are unfriendly and unhelpful. The catering seems to have been downgraded on flights to Egypt from Turkey to cold meals that resemble Turkish Airlines domestic meals. Thankfully I ate in the lounge before the flight. For the price of the ticket, the catering needs to return to what was offered previously. Flight attendants non-existent for most of the journey.

Flew Istanbul to Almaty with Turkish Airlines. Check in process was easy, lounge very crowded with a long wait for food. Boarding process long with wait in a crowded bus to go to the aircraft. Onboard experience was good. Catering was good and inflight entertainment ok, but very slow to respond - sometimes needing to ask to reset the system. Crew didn't seem to be happy to working this shift.

Flew Turkish Airlines from Almaty to Istanbul Ataturk. Check in and boarding process at Almaty Airport was fine. There is no CIP lounge at Almaty for Turkish Airlines passengers, just a very small communal departure area. Catering was OK, although not a very large meal for breakfast. Inflight entertainment was fine. Cabin service OK - crew seemed to disappear after serving meal. Had free seats next to me so was perfect to spread out.

Edinburgh to Dalaman via Istanbul Business Class - a paid upgrade to Business Class. Nice lounge Edinburgh Airport. Proper Business Class seats on a 737-800, very comfortable. Handed a menu which they swiftly took away, they didn't have enough Business Class meals loaded so I got an Economy meal. One bathroom at front of Business but occupied so I used the rear one in Economy, only noticed there was no toilet roll. 4 Crew sat in rear talking. An 8 Hour layover in Istanbul, no lounge or accommodation provided. Dalaman to Edinburgh via Istanbul in Economy. Do not sit in Row 10 of Airbus they use A320? Elderly gentleman could not get his legs in, sat sideways, rude crew when he asked for help. Boeing 737-800 to Edinburgh comfortable in row 11. Handed a menu. At meal time no choice, they ran out from row 5 to 11. Meal, tea and coffee.. service over. Great seat back tvs. Case at Airport had been damaged and torn. Still better than BA for short haul seat back TV and music, crew indifferent.

Turkish Airlines had the most competitive rate for the route I traveled. I travel to play golf and they will carry your clubs at no extra fee, unlike other airlines which will charge hundreds of dollars/euros more. Advance registration was simple and effective. Flight attendants are friendly and helpful. They do not speak a whole lot of english but enough to get you to and from your travel points. The food was very good. Alcohol is included but they do not give it out very generously. The entertainment system is first rate and includes more than enough variety to satisfy any traveler. I travel to Europe a couple times each year and they have the cheapest rate from my departure city into any city in Europe. I am very satisfied with this airline.

Turkish Airlines prices are competitive and seats are good. Arriving on Zurich airport I went to pick up my boarding passes, since a digital version appears not to be one of the options. They could only hand over the first leg to Istanbul as they had computer problems. "Doesn't matter, you are flying Business" was their response. Arriving in Istanbul I visited the transfer desk. Rarely does one see people who put so little effort into their job, truly amazing. On other business class flights I made had staff try make you feel comfortable and welcome but not on Turkish. The worst thing is that chances are you'll pass through Istanbul airport. Absence of priority boarding, many busses and an airport probably the perfect size for 25% of the travellers it actually welcomes on a daily basis.

Non-stop flight from San Francisco to Istanbul, return. We flew their Business class and the cabin was very spacious and well laid out. The service was respectful yet also friendly. (Our steward on the flight from SFO to Istanbul remembered us on the return and brought us exactly the cocktails we ordered on the first flight, after asking us if we wanted our preferred cocktail again). Seat very comfortable, lay flat a bit narrow but a great sleep. Food on board was also of great variety and quality. The business class lounge in Istanbul is without equal. Electric candles on the table at dinner used to great effect.

Bangkok to Gatwick via Istanbul with Turkish Airlines. Used the EVA Air lounge in Bangkok which is of a very high standard, good choice of food and drinks. The flight was good, full flat bed, plenty of room, good food and chef on board, staff a bit slow bringing bread and drinks. Used the very busy lounge at Istanbul, poor selection of food at breakfast, quite good at other times when I have used it. I was angry that customer relations are so bad with Turkish Airlines - I had a 16hour layover and should have been put up in a hotel. They could not get me on earlier flights as they were full, but they would not get hotel for me so I booked my own at my own expense and had to purchase electronic visas for my son and myself. The flight from Istanbul to London was okay, just daytime seats and mine did not recline. Overall for the price paid, the flights were good value. I would travel with them again in spite of the hotel problem.

Flying out of Tel Aviv we had a new A320 with personal tv in each seat. Same on the longer Turkish Airlines flight from Istanbul to Dusseldorf. Return flight from Dusseldorf same style of airplane looked a little older flight, from Istanbul to Tel Aviv a very old airplane. No more or less comfortable then any other short flight I have experienced. Food was good I will give them that. Boarding procedure could be better, and if as myself you have a gold card from Star Alliance, you would expect a preferential service even if my gold status was not issued to me by Turkish. Boarding priority was totaly not the case. The Turkish Airlines lounge in Istanbul airport is the best I have ever used, but lounge in Tel Aviv and Dusseldorf airport were bad. Istanbul airport is poorly organised.

We flew Turkish Airlines from Manchester to Istanbul then onto Bangkok (return). All flights on time and check-in procedures quick and efficient. Onboard the service was very good and seats comfortable. IFE was a bit limited, but enough to keep us amused. Staff were very pleasant, smiling, courteous and polite. Beds made up by the crew on request. Drinks service was good, and food, though not 'on-demand', was absolutely delicious. A good choice of wines to accompany the courses. I enjoyed the meals I chose and had no problem obtaining my first choices on any of the flights. Lounge at Manchester was pretty poor, but IST was excellent and BKK was very good.

Check in at Gatwick was quick and was advised that flight to Istanbul was on time. By the time I had got through security,the departure board was showing a 35 minute delay. Was able to use the Clubroom Business Lounge in South Terminal and it was fine though very crowded. It did however provide a fine ,clear view of the single runway at Gatwick so after about 30 minutes there, was able to see the aircraft queuing for take off turn around and make their way back to the departure gates. This was followed by a display of a wide variety of emergency vehicles who proceeded to spray the runway in an attempt to clean up a fuel or oil spill. For about an hour nothing moved though no announcements were made in the lounge. Eventually, we boarded the flight and just sat there for about 45 minutes. The Captain kept us advised as take off was put back yet another 10 minutes though there was at no time any apology for the delay. Eventually took off well over two hours late and as I had 80 minutes to make my onward connection in Istanbul had the flight been on time, I realised I might have problems. Spoke to the purser during the flight who explained that Istanbul had experienced fog that morning. She added that as so many passengers on board were connecting to Bangkok, the onward flight would be held for us. Rather stupidly, I believed her. Flight was uneventful and service, seat comfort fine but after we landed at Istanbul, we taxied for about 20 minutes and were then bussed into the terminal. Despite the delay, no Turkish Airlines staff met the arriving passengers and the airport was chaotic. Eventually, I found an airline staff member who said my connnection was missed and telling me to go to the transfer desk. I found this and was concerned to see long queues. After about an hour I manged to attract the attention of a Turkish Airlines official and asked whether premium class passengers were expected to be treated like this whereupon he told me I had been directed to the wrong transfer desk. I found the business class transfer area and after a short wait was told I had been transferred onto a flight leaving at 0045, 6 hours after my planned departure time. By the time I got to the Turkish Airlines lounge my new flight was also showing a delay of an hour though the staff at the desk warned me it could be longer. The Lounge was so crowded. My onward flight to Bangkok was delayed by just an hour and again there was no apology or explanation. The flight was fine with a standard business lie flat seat. What was especially good was the standard of catering and the fact the the meal was served so quickly. It is a pity that what is essentially a good product at a very attractive price is so let down by such chaos when things start to go wrong.

Excellent experience on our flights from London Gatwick to Johannesburg via Istanbul return. Turkish Airlines staff were friendly from check in through to the gate and on board, we could not fault. The service on board with complementary Turkish Delight, hot towels, menus and well stocked amenity kits was excellent, as was the quality of food - which really was high for an airline. The IFE was very good with plenty of choice, whilst the leg room was certainly not an issue despite me being 6ft 4. Would certainly fly with them again.

Flew Turkish Airlines for the first time, from Mumbai to Barcelona via Istanbul. Check-in experience was fairly good. Had already checked-in online so directly went to baggage drop which was pretty quick. The staff gave a warm welcome at the time of boarding, aircraft was nice with comfortable seating and excellent leg space. The entertainment system with big screens and good choice. The quality of headphones was also good. The staff service was fairly good. Hot napkins and sleeping kit provided. Comfortable blankets and pillow. I had pre-selected my food choice and was was served as per my dietary requirements. I would recommend and fly with Turkish again.

I flew Turkish Airlines from Kuwait to Istanbul Ataturk in economy class. The airplane which was an Airbus A330 was ok but the seats were old and not very comfortable, however the space is really good. The inflight entertainment system had a lot of things to watch and to do, but the screen was very hard to use. I had to press really hard on the screen for it to work. The food onboard was great and it was actually hot and the cabin crew were good. I should say that for the price I paid it should be a little cheaper. I think Turkish Airlines is a good airline and worth what you pay, but I think they can improve.

On-time Turkish Airlines flights, first leg BUD-IST with no entertainment, only flight map on the screen. Average meal, some beverages not available (e.g. lemonade). Seat reclining system broken down. Transfer in IST with no security control, just walk to the new gate. Second leg (IST-KUL) with nice large screen, food quality good but not extraordinary. Cabin crew polite but not friendly. Arrival in Kuala Lumpur earlier than expected, airport clearance took more than one hour. Way back the same experience, earlier arrival times than expected. WI-fi not working on board, although advertised. This time with security control in IST airport. Good value for money, 400 Euro for the entire return flight.

Kuala Lumpur to Istanbul with Turkish Airlines. Good plane, kind and helpful staff. Internet on-board. In the middle of the day we were asked to pull down the window blinds so that people could sleep. I had selected this flight as it departed in the morning local time, and arrives in the evening - a perfect oportunity to catch the day-rythm at the destination, unless you sleep and are unable to sleep when arriving in the evening. The temperature in the plane was too high - good if you want your customers to go to sleep, but not if you want to make them feel comfortable.

25 hours before the departure, Turkish Airlines informed me that my ticket to Stockholm via Istanbul is cancelled. I currently pay the expensive business class ticket for the flight. I was too late to attend the wedding at the city of Stockholm. I was no choice what to do after that, Later I left my home to Narita Airport which is 3 hours away in Fukushima Prefecture. When I arrive, I told them that I must give up and cancelled the ticket and instead of waiting for the next 24 hours, I better book Lufthansa instead which depart from Haneda at afternoon. I will avoid this airline after this. I even cannot give zero for the seat comfort and ground service.

First time flying Turkish Airlines from Dublin to Hong Kong via Istanbul and it was a nice experience. Food was excellent, especially the little turkish delights and the homemade lemonade. IFE had a decent enough selection but the Wi-Fi refused to work on the second leg of my trip. Cabin crew were pleasant and helpful. Cabin was nice and warm as well which is nice. Tip for anyone thinking of TK, if flying the 77W in eco, choose a seat in the forward section of economy, it's much quieter. Overall it was a nice flight. The only downsides were IST airport which is absolutely horrible but that isn't TK's fault.

Dammam to Marseille via Istanbul. Onboard service (food, entertainment, plane, crew) are very good. Price is most of the time competitive. But customer service is very poor. I want to cancel a reservation that is cancelable/refundable. I stopped by Turkish Airline ticket office at the airport. They could not do it but recommended to contact their call center. I did that - they cannot calculate the refund amount, they told me to go to a ticket office to do so. Result: imposibble to get a refund because nobody can calculate how much it would be! The flight I want to cancel is leaving tomorrow. If I cannot fix this refund issue, they will consider a no show and do not refund me at all. In other word I'm loosing 540€ for a ticket that is sold as cancellable / refundable.

London to Varna via Istanbul. First time flying Turkish Airlines and pleasantly surprised. The flight crew were very friendly and helpful, the food was fairly good compared to other airlines I have flown with and seat pitch was generally ok considering i am 6'2. Flight was smooth and the transfer at IST was a nice experience. No shortages on drinks on board both flights. The aircraft's were both modern and clean. For the price we paid, I would use Turkish again. It would be nice on the LGW to IST route TV's were provided.

Traveled from New York to Kyiv with a stop in Istanbul. Overall good experience. The onboard chef was great, meals were above standard: not excellent for a foreigner to their cuisine, but good for a flight lunch/dinner. Had a 4.5 hour layover in Istanbul on my way back. The airport is undergoing some heavy remodeling, construction going on outside. The airport terminal is OK, noisy and crowded.

The roundtrip flights from JFK to Cairo via Istanbul were the worst transatlantic flights I have taken. The flight over was hot, we were miserable. I have never seen seats so small for anything other than a quick commuter flight. The in flight entertainment screen didn't work, they told us twice they would reset it, but never followed up and it never worked until we were about 10 minutes in from landing. I would never take Turkish Airlines again. The return flight had the same cramped seats, when someone reclined the seats you literally had a few inches between your face and the back of their seat. The only positive was the food, it was pretty good. Service was awful.

Brussels to Istanbul with Turkish Airlines. Not a fast check in and used the fast track for security in Brussels. Tired old SN loung, which needs revamping. Good staff though. A231 with 3x3 seating and middle one free. Excellent on board staff and poor food. Return leg used the fast check in, best I have ever used, private entry for C class to the lounge with exclusive security and passport control. Lounge is fabulous but always busy. This time not remote gates, so a little bit of a bliss. Seats were 2x2 which some A321 have, and to me they are the best C class in Europe.

The worst experience with a flight I have ever had. I was traveling from Miami to Tehran and the flight had 1 stop in Istanbul Airport and I needed to change the airport. The first flight from Miami to Istanbul had 4 hours delay and I arrived late and missed the second flight. Although my second flight was also by Turkish Airline, they refused to help me as an alone woman and did not take the responsibility and I was stuck in the airport desperate and helpless with luggage crying. I had to pay over $500 for the second flight while it was their responsibility to send me to the destination because of the delay occurred during the first flight. Never use this airline at least for overseas trips.

Pisa to Manila via Istambul. I bought this flight because the good price, but i had a lot of problems. When the trip started they changed the route, Pisa-Istambul became Pisa-Bologna-Istambul, in fact I had to run fast to get the connection to Manila, but they didn't put on that flight my baggage. I arrived in Filippine but my baggage arrived very late - about 8 days!! And it caused a lot of problems to me. When I had to come back to Italy they cancelled my flight Istambul-Pisa and gave me one day after flight. I think it was the worst service.

Miami to Thessaloniki via Istanbul with Turkish Airlines. The aircraft was excellent and almost new, the seats lack space but the inflight cabin service was great as was the inflight entertainment. Food was plenty but not that tasty. The crew was very polite, some lacks foreign languages.

Miamai to Skopje via Istanbul, flying for the first time with Turkish Airlines and I am satisfied. The staff is friendly, the food is great and they even have fresh lemonade and orange juice. The seat was comfortable, and the ticket I bought was really cheap comparing with other airlines.

Istanbul to Sao Paulo with Turkish Airlines. I arrived at Atatürk Airport at 6:00am of Feb. 4th. (so more than 3 hours before the departure time). The lady who attended me at the check-in counter first gave me the boarding tickets putting me and my family in sequential seats in the same row (51). But before she gave me the boarding tickets, she decided to talk to another attendant and after that she decided to reprint the tickets putting us in totally different seats. Note: one of the passengers was my daughter and she is just 1.5 years old! I tried several times to explain to the check-in lady that I was flying with my daughter and at least the father or the mother must travel together with her – I bought a seat for her just to provide better accommodation and to not bother the other passengers. But she became angry and arrogant, just told me that I would have to solve this “problem” by myself with the gate staff or even with the flight attendants, or even ask people in the airplane to change the seats with me. So in summary the problem was created by Turkish Airlines and I would have to solve it by myself. At that time, I started to be angry with the arrogance and incompetence of the check-in staff, starting with the point that is simply unacceptable to have people working for Turkish Airlines in the International check-in desk who are not fluent in English – without mentioning that they simply ignored the fact that a 1.5 years-old baby would fly alone with the insane arrangement this lady provided me at the check-in desk. Well, still following the instructions gave to me by the check-in lady, two other ladies who were working at the gate simply ignored my requirements. Only after I had to yell to one of that women, she told me (with a very angry face that she could not help me and I would have to solve this problem by myself inside the plane. When the gate was released for embarking, another employee required and took over my tickets and asked me and my family to wait outside the finger. We waited about 20 minutes and when almost all passengers entered into the plane, another employee gave me the tickets back and said that I would have to solve the problem by myself. At that time, I was fed up with the arrogance of employees who forced me to wait 20 minutes for nothing, and once I entered into the plane I had to start to yell in order to be attended by the chief of flight attendants, who had the courage to propose my wife to hold my daughter in the same seat, giving away to another passenger the extra seat that we bought. Only after I suggested to call the airport Police and required the presence of the airplane captain (and at that time my wife and my daughter were already crying) the crew moved and miraculously three seats appears at row 47!

I recently flew Turkish Airlines on a morning flight out of Istanbul to Amsterdam. The staff at the Star Alliance Gold Lounge were very unfriendly and did the bare minimum to welcome guests. Boarding for this flight was chaos where Star Gold passengers boarded last. Onboard the crew didn't greet passengers. Plane was showing its age, meals were cold and tasteless and toilets were not cleaned at al throughout the short 3 hour flight. I won't be flying this airline again!

Tokyo to Barcelona via Istanbul with Turkish Airlines. Best economy class in all aspects. Toilet were maintained clean during flight, food is excellent, and crew attitude are great. Washrooms hand cream, colon and aromatic soap made big difference to refresh during a long flight between Tokyo-Istanbul.

Singapore to Edinburgh via Istanbul on Turkish Airlines. Comfortable journey with very good service on both sectors. Excellent check in at Singapore and smooth boarding. Modern aircraft with very good amenities and food. Cabin staff were friendly and helpful. Easy transit in Istanbul and punctual departure for Edinburgh. Boeing 737 on the second sector was modern and comfortable. In flight entertainment was fine - food and service likewise. I think Turkish Airlines represents great value for money and on the basis of my experience I'd have no hesitation in flying with them again. Very satisfied customer!

Do not fly from Cape Town with Turkish Airlines. Business class did not have flat beds as they admit that the oldest A340-300 planes are used on this route. This resulted in the most uncomfortable night. The exclusive to business class toilet was out of order and the other toilets are very small. The entertainment is pathetic. There is no book containing the entertainment options available. The movies are extremely limited compared to other airlines and the main blockbuster has long ago left even the south African circuit. When I wanted to change my flight to the Cape Town - Johannesburg route so as not to be subjected to this plane again it cost me more than 6 thousand rands and I still have to pay for the trip from Johannesburg to Cape Town. Pay more with another airline but don't use this one, particularly not from Cape Town.

Casablanca to Hong Kong via Istanbul with Turkish Airlines. Great check-in at Casablanca, nice lounge, food selection was various and high quality. Casablanca to Istanbul the service on board is quite impressive. The cabin crew pay attention to details and the food selection is extremely good. I would criticize the inflight entertainment since they don't have a big selection of movies. Turkish Airlines lounge in Istanbul is the best I've been to in Europe. The food was amazing. Free massage offered and iMacs available. Istanbul to Hong Kong no complaints. Turkish Airlines offer free wifi access to its Business Class cabin and it works perfectly.

Worst customer service I have experienced. I arrived at the Turkish Airlines check in counter in Istanbul 2.5 hours prior to my scheduled departure and was told the flight was overbooked so I would be placed on standby, but should get on the flight. I didn't and from there the nightmare began. I was sent to 4-5 different counters and told different instructions at each one. No one at Turkish Airlines seemed interested in getting me on another flight. I understand overbooking flights is a common practice by most airlines, but there appeared to be no standard process in place to deal with passengers who have been bumped. The staff were extremely rude, unhelpful and offered no apology for my 7 hour delay. There was promise of compensation, but I haven't seen any compensation yet. Turkish Airlines customer service out of the airport seems just confused and unhelpful as in the airport. Terrible experience.

While in Nepal we were informed of a 2 hr delay of our Turkish Airlines return flight upon arrival in IST. There was no info about the connecting flight to Stuttgart for which there would be only 1/2 h to get it. Back in KTM we learned that we'd have to stay the night in IST. We managed to get a flight a day earlier, thus at least making up for the time loss. The flight was very pleasant. But info and service on arrival that evening in IST was appalling. We had to find our own way through the airport, no signs and not knowing where to report for the hotel supplied by the airline. After standing in line for the passport controll we were told we need a visa, so we had to go back to another counter and pay 50 USD for a visa. When, finally finding the counter for the hotel, there was another long lineup and and afterwards we sat waiting for a shuttle. The hotel was 10 min away, very nice and we got a late supper around 22:30. The food was disappointing. Next morning, without breakfast, we had to shuttle back to the airport at 5 in the morning for a 9:30 flight. We were through security and passport controlls by 5:30, the gate wasn't announced until 8:20 and only then we were able to go and sit. All these are things that happen when travelling. But what annoys me to no end is that the airline refuses to refund our visa fee. What makes it worse is the reason given: we supposedly acknowledged the delay when we altered out flight, flying a day earlier. I suppose we did acknowledge the delay -2 hrs is nothing - but we certainly did not acknowledge additional expenses. The downtown airline office in STG does not deal with customer complaints and is not helpful in any way. The same applies to the airport office. My request then forwarded to IST was first returned because it was in German. For every message to IST one has to jump all the hoops on their website and over and over again fill out the forms. The very poor info-policy and service of Turkish Airlines, the only way to deal with the airline through IST and not in one's own country and the refusal to refund our visa fee totally spoils an otherwise pleasant experience with the airline.

Istanbul to Kuala Lumpur with Turkish Airlines. Warm welcome from cabin crew and always smiling during the flight. Service very good - suprised for economy class to be served with amenity kits which were really nice. IFE was updated and seat was comfortable for long haul. Overall nice service with nice meal as well.

Turkish Airlines flight from Ankara to Istanbul with 6 hours delay on 21 January 2016. Boarding time was 10.25 and departure (scheduled) 10.55. Boarding completed and the gate was closed around 10.45. Normally this route is only 50 minutes. There was severe snow in Ankara. The aircraft has waited nearly two hours before take-off. Two hours later gave the news the flight had been cancelled. The passengers were requested to wait in the aircraft till it boards the gate. However 40 minutes after the announcement of cancellation, we heard another announcement that the aircraft perform its flight, however certain passengers declared that they do not want to fly, so the aircraft will wait till they leave and then perform the flight - the cancellation decision has been cancelled. Certain passengers left the aircraft voluntarily. Those who opted to fly waited till their luggage be removed. The following surprise was, the aircraft accepted new passengers once certain passengers left and their luggages removed. The newcomers luggage loaded in Cargo. Then another announcement "Those passengers Who do not want to fly may get off". A second wave of passengers left the aircraft and their luggages removed. The total delay has been 6 hours. Two consecutive flights on the same ESB-IST route after our TK2127 have been performed with 60-90 minutes delay. Snow is not sufficient to explain the reason of such delay. The cabin crew was really helpful and they served water, food, beverages with a pleasure. However Turkish Airlines failed the crisis management. The cabin crew performed the security demonstration three times because the aircraft was incoming new passengers as some other passengers preferred not to fly and leave. I had an intercontinental flight with KLM departing from Istanbul and I could tolerate 6 hours delay maximum, unfortunately I lost my intercontinental flight. A delay over 6 hours was out of my imagination. If the flight had been cancelled, I would not submit any complain and acccept the situation. I firmly believe that this extraordinary delay happened because the new passengers have been accepted to the aircraft, rather than the security concerns.

After reading so many negative reviews about this Turkish Airlines it was keeping me up at night fretting over things going wrong, yet it turned out to be almost perfect. All 4 flights across our entire journey from London Gatwick to Incheon via Istanbul left on time and arrived early. The staff were very friendly and the food was good, I'm not a huge eater while up in the air due to altitude sickness but what I did have tasted great. The IFE was pretty standard, however I spent most of the time listening to my music. The aircraft's for the IST-ICN-IST legs of the journey were brand new, clean and shiny, I had no complaints about seat pitch or leg room, but then again I am only 5ft tall. Would fly again. They're cheap and my low expectations made for a lovely surprise.

Booked Turkish Airlines flights from Birmingham to Dhaka return via Istanbul. Original return flight had 2 hr transit in Istanbul on 2nd January 2016. Return flight was rescheduled 5 hrs later, with a 14 hr transit. I wasn't informed I would need a visa for the hotel accommodation. Got visa at Istanbul airport after queuing for 1.5 hours, was taken to hotel another 4 hrs later, then 4 hrs later was rushed back to the airport where I had to wait another 3 hours for my connecting flight. During this time, no food was provided. I arrived home some 19 hours later than my original return time. I will not be using this airline ever again.

I flew with Turkish Airlines between Istanbul Sabiha Gokcen Airport to Frankfurt-Am Main Airport. Surprisingly, we took off from Istanbul on time which was important because whenever I have been to Ataturk Airport we always wait on the taxiway which can sometimes take 1 or 2 hours. Unfortunately, there wasn't any personal TV screens but the food was good. The seat was confortable and the crew were cheerful and helpful. I recommend Turkish Airlines if you want some comfort and a cheerful crew.

The Houston boarding and the return out of Istanbul was unorganized and chaotic at best with people rushing the gate with Turkish Airlines. However, once on board things became very pleasant. The service, the food, the flight attendants all were just as they should be. This is a 2100 hour flight. We food/drink service started fairly quickly after takeoff, we skipped the ample dessert opting to get some sleep. As usual the food is excellent. I think the sleeping arrangements are more comfortable than both Lufthansa and South African (slightly better). The movie selection is good and the screen is nice size. Breakfast was the usual omelet with fruit, and cheeses along with coffee and tea. All good.

I had a great journey from Manchester to Kuala Lumpur via Istanbul. Flight attendants service and attention was magnificent. The food was very good, seats comfortable and check-in experience also fine - being business class I had priority boarding at all airports which went smoothly. Had minimal deley throughout the journey, even transfer through Istanbul was easy and hassle free. No issues with luggage and the lounges at all 3 airports were very pleasant, however the Turkish Airlines lounge at Istanbul was extremely busy. Only little niggle was that I was unable to connect to wifi on the Istanbul - KL leg of the journey - just wouldn't work even though they tell you it's available. I can't fault them.

A new A330 from Bangkok to Istanbul and onboard Wifi and Live TV functions were available. Free for Business Class passengers. I have been flying TK for over 20 years and this was one of the most energetic, sincere and smiling crew I have come across. Even the Purser made a genuine effort to please passengers, which is not very common. Catering was good. The only letdown was that I wasn't able to use the kiosk for check-in at BKK which meant that I had to wait almost 2 hours for ground agents to arrive to the counter. The Turkish Airlines Airport office at BKK was not staffed as usual. The EVA Air lounge at Bangkok is much better than Thai Airways Royal Orchid.

As a regular customer of Turkish Airlines I now have to write a review of the horrible experience we had flying back from Addis Abeba om Jan 2nd (plus the delay of our luggage on the way there on Dec 20th). It started on arrival in Addis on Dec 20th, none of our 5 bags had made it, it turned out that due to a change of plane there was not enough space in the hold and they had left most of them behind in Istanbul. Had to go back to the aiport the next day to get the bags, fortunately they were all there. Then on the way back our flight to Istanbul had a delay of more than 3 hours. We all boarded but then had to sit on the tarmac for 1.5 hours because they had to unload half of the luggage and told us it would arrive later. Of course we missed the connection in Istanbul and were greeted with total chaos due to the fact that extremely light snow had fallen. We had to queue for 4 hours together with hundreds of other people, no water, no food, many very angry people and no help whatsoever from any Turkish Airlines staff. To make a long story short: only because I insisted on getting on a flight that day were we lucky enough to be put on a flight to Amsterdam (not Brussels) which departed in total chaos as well. Many people were stranded for more than one night. We arrived in Amsterdam with 14 hours delay and no luggage. This was delivered to us after 5 days. Service on board this time was a lot less as well, IFE was not working or was not there at all, food was not as tasty and it was a very old plane on the leg to and from Addis. Next time I fly to Addis I will use another airline.

25 hours prior to departure I am informed by Turkish Airlines email that my flight (Muscat to Manchester via Istanbul) is cancelled, and next flight is 24 hours later. Too late for the funeral I was attending. 3 hours later being put on hold and told that nothing can be done and please go to the airport (only 3 hours drive away) decided to give up and book Emirates instead. Hope I get a refund (paid weeks ago through credit card). Being an Elite Card member served no advantage in the discussions either. They have a good business class lounge for members but that is where it ends. So disappointing as have been loyal over the years.

Denver to Kathmandu via Istanbul with Turkish Airlines. Great food, but once you land in Istanbul, they don't give any damn about service. You will see staff on their personal phone surrounded by frustrated customers trying to find answer. I literally had to yell to catch attention. No empathy but lot of attitude. Also, I found few staff with no English at all.