Turkish Airlines

The worst experience with a flight I have ever had. I was traveling from Miami to Tehran and the flight had 1 stop in Istanbul Airport and I needed to change the airport. The first flight from Miami to Istanbul had 4 hours delay and I arrived late and missed the second flight. Although my second flight was also by Turkish Airline, they refused to help me as an alone woman and did not take the responsibility and I was stuck in the airport desperate and helpless with luggage crying. I had to pay over $500 for the second flight while it was their responsibility to send me to the destination because of the delay occurred during the first flight. Never use this airline at least for overseas trips.

Pisa to Manila via Istambul. I bought this flight because the good price, but i had a lot of problems. When the trip started they changed the route, Pisa-Istambul became Pisa-Bologna-Istambul, in fact I had to run fast to get the connection to Manila, but they didn't put on that flight my baggage. I arrived in Filippine but my baggage arrived very late - about 8 days!! And it caused a lot of problems to me. When I had to come back to Italy they cancelled my flight Istambul-Pisa and gave me one day after flight. I think it was the worst service.

Miami to Thessaloniki via Istanbul with Turkish Airlines. The aircraft was excellent and almost new, the seats lack space but the inflight cabin service was great as was the inflight entertainment. Food was plenty but not that tasty. The crew was very polite, some lacks foreign languages.

Miamai to Skopje via Istanbul, flying for the first time with Turkish Airlines and I am satisfied. The staff is friendly, the food is great and they even have fresh lemonade and orange juice. The seat was comfortable, and the ticket I bought was really cheap comparing with other airlines.

Istanbul to Sao Paulo with Turkish Airlines. I arrived at Atatürk Airport at 6:00am of Feb. 4th. (so more than 3 hours before the departure time). The lady who attended me at the check-in counter first gave me the boarding tickets putting me and my family in sequential seats in the same row (51). But before she gave me the boarding tickets, she decided to talk to another attendant and after that she decided to reprint the tickets putting us in totally different seats. Note: one of the passengers was my daughter and she is just 1.5 years old! I tried several times to explain to the check-in lady that I was flying with my daughter and at least the father or the mother must travel together with her – I bought a seat for her just to provide better accommodation and to not bother the other passengers. But she became angry and arrogant, just told me that I would have to solve this “problem” by myself with the gate staff or even with the flight attendants, or even ask people in the airplane to change the seats with me. So in summary the problem was created by Turkish Airlines and I would have to solve it by myself. At that time, I started to be angry with the arrogance and incompetence of the check-in staff, starting with the point that is simply unacceptable to have people working for Turkish Airlines in the International check-in desk who are not fluent in English – without mentioning that they simply ignored the fact that a 1.5 years-old baby would fly alone with the insane arrangement this lady provided me at the check-in desk. Well, still following the instructions gave to me by the check-in lady, two other ladies who were working at the gate simply ignored my requirements. Only after I had to yell to one of that women, she told me (with a very angry face that she could not help me and I would have to solve this problem by myself inside the plane. When the gate was released for embarking, another employee required and took over my tickets and asked me and my family to wait outside the finger. We waited about 20 minutes and when almost all passengers entered into the plane, another employee gave me the tickets back and said that I would have to solve the problem by myself. At that time, I was fed up with the arrogance of employees who forced me to wait 20 minutes for nothing, and once I entered into the plane I had to start to yell in order to be attended by the chief of flight attendants, who had the courage to propose my wife to hold my daughter in the same seat, giving away to another passenger the extra seat that we bought. Only after I suggested to call the airport Police and required the presence of the airplane captain (and at that time my wife and my daughter were already crying) the crew moved and miraculously three seats appears at row 47!

I recently flew Turkish Airlines on a morning flight out of Istanbul to Amsterdam. The staff at the Star Alliance Gold Lounge were very unfriendly and did the bare minimum to welcome guests. Boarding for this flight was chaos where Star Gold passengers boarded last. Onboard the crew didn't greet passengers. Plane was showing its age, meals were cold and tasteless and toilets were not cleaned at al throughout the short 3 hour flight. I won't be flying this airline again!

Tokyo to Barcelona via Istanbul with Turkish Airlines. Best economy class in all aspects. Toilet were maintained clean during flight, food is excellent, and crew attitude are great. Washrooms hand cream, colon and aromatic soap made big difference to refresh during a long flight between Tokyo-Istanbul.

Singapore to Edinburgh via Istanbul on Turkish Airlines. Comfortable journey with very good service on both sectors. Excellent check in at Singapore and smooth boarding. Modern aircraft with very good amenities and food. Cabin staff were friendly and helpful. Easy transit in Istanbul and punctual departure for Edinburgh. Boeing 737 on the second sector was modern and comfortable. In flight entertainment was fine - food and service likewise. I think Turkish Airlines represents great value for money and on the basis of my experience I'd have no hesitation in flying with them again. Very satisfied customer!

Do not fly from Cape Town with Turkish Airlines. Business class did not have flat beds as they admit that the oldest A340-300 planes are used on this route. This resulted in the most uncomfortable night. The exclusive to business class toilet was out of order and the other toilets are very small. The entertainment is pathetic. There is no book containing the entertainment options available. The movies are extremely limited compared to other airlines and the main blockbuster has long ago left even the south African circuit. When I wanted to change my flight to the Cape Town - Johannesburg route so as not to be subjected to this plane again it cost me more than 6 thousand rands and I still have to pay for the trip from Johannesburg to Cape Town. Pay more with another airline but don't use this one, particularly not from Cape Town.

Casablanca to Hong Kong via Istanbul with Turkish Airlines. Great check-in at Casablanca, nice lounge, food selection was various and high quality. Casablanca to Istanbul the service on board is quite impressive. The cabin crew pay attention to details and the food selection is extremely good. I would criticize the inflight entertainment since they don't have a big selection of movies. Turkish Airlines lounge in Istanbul is the best I've been to in Europe. The food was amazing. Free massage offered and iMacs available. Istanbul to Hong Kong no complaints. Turkish Airlines offer free wifi access to its Business Class cabin and it works perfectly.