Turkish Airlines

Check in at Gatwick was quick and was advised that flight to Istanbul was on time. By the time I had got through security,the departure board was showing a 35 minute delay. Was able to use the Clubroom Business Lounge in South Terminal and it was fine though very crowded. It did however provide a fine ,clear view of the single runway at Gatwick so after about 30 minutes there, was able to see the aircraft queuing for take off turn around and make their way back to the departure gates. This was followed by a display of a wide variety of emergency vehicles who proceeded to spray the runway in an attempt to clean up a fuel or oil spill. For about an hour nothing moved though no announcements were made in the lounge. Eventually, we boarded the flight and just sat there for about 45 minutes. The Captain kept us advised as take off was put back yet another 10 minutes though there was at no time any apology for the delay. Eventually took off well over two hours late and as I had 80 minutes to make my onward connection in Istanbul had the flight been on time, I realised I might have problems. Spoke to the purser during the flight who explained that Istanbul had experienced fog that morning. She added that as so many passengers on board were connecting to Bangkok, the onward flight would be held for us. Rather stupidly, I believed her. Flight was uneventful and service, seat comfort fine but after we landed at Istanbul, we taxied for about 20 minutes and were then bussed into the terminal. Despite the delay, no Turkish Airlines staff met the arriving passengers and the airport was chaotic. Eventually, I found an airline staff member who said my connnection was missed and telling me to go to the transfer desk. I found this and was concerned to see long queues. After about an hour I manged to attract the attention of a Turkish Airlines official and asked whether premium class passengers were expected to be treated like this whereupon he told me I had been directed to the wrong transfer desk. I found the business class transfer area and after a short wait was told I had been transferred onto a flight leaving at 0045, 6 hours after my planned departure time. By the time I got to the Turkish Airlines lounge my new flight was also showing a delay of an hour though the staff at the desk warned me it could be longer. The Lounge was so crowded. My onward flight to Bangkok was delayed by just an hour and again there was no apology or explanation. The flight was fine with a standard business lie flat seat. What was especially good was the standard of catering and the fact the the meal was served so quickly. It is a pity that what is essentially a good product at a very attractive price is so let down by such chaos when things start to go wrong.

Excellent experience on our flights from London Gatwick to Johannesburg via Istanbul return. Turkish Airlines staff were friendly from check in through to the gate and on board, we could not fault. The service on board with complementary Turkish Delight, hot towels, menus and well stocked amenity kits was excellent, as was the quality of food - which really was high for an airline. The IFE was very good with plenty of choice, whilst the leg room was certainly not an issue despite me being 6ft 4. Would certainly fly with them again.

Flew Turkish Airlines for the first time, from Mumbai to Barcelona via Istanbul. Check-in experience was fairly good. Had already checked-in online so directly went to baggage drop which was pretty quick. The staff gave a warm welcome at the time of boarding, aircraft was nice with comfortable seating and excellent leg space. The entertainment system with big screens and good choice. The quality of headphones was also good. The staff service was fairly good. Hot napkins and sleeping kit provided. Comfortable blankets and pillow. I had pre-selected my food choice and was was served as per my dietary requirements. I would recommend and fly with Turkish again.

I flew Turkish Airlines from Kuwait to Istanbul Ataturk in economy class. The airplane which was an Airbus A330 was ok but the seats were old and not very comfortable, however the space is really good. The inflight entertainment system had a lot of things to watch and to do, but the screen was very hard to use. I had to press really hard on the screen for it to work. The food onboard was great and it was actually hot and the cabin crew were good. I should say that for the price I paid it should be a little cheaper. I think Turkish Airlines is a good airline and worth what you pay, but I think they can improve.

On-time Turkish Airlines flights, first leg BUD-IST with no entertainment, only flight map on the screen. Average meal, some beverages not available (e.g. lemonade). Seat reclining system broken down. Transfer in IST with no security control, just walk to the new gate. Second leg (IST-KUL) with nice large screen, food quality good but not extraordinary. Cabin crew polite but not friendly. Arrival in Kuala Lumpur earlier than expected, airport clearance took more than one hour. Way back the same experience, earlier arrival times than expected. WI-fi not working on board, although advertised. This time with security control in IST airport. Good value for money, 400 Euro for the entire return flight.

Kuala Lumpur to Istanbul with Turkish Airlines. Good plane, kind and helpful staff. Internet on-board. In the middle of the day we were asked to pull down the window blinds so that people could sleep. I had selected this flight as it departed in the morning local time, and arrives in the evening - a perfect oportunity to catch the day-rythm at the destination, unless you sleep and are unable to sleep when arriving in the evening. The temperature in the plane was too high - good if you want your customers to go to sleep, but not if you want to make them feel comfortable.

25 hours before the departure, Turkish Airlines informed me that my ticket to Stockholm via Istanbul is cancelled. I currently pay the expensive business class ticket for the flight. I was too late to attend the wedding at the city of Stockholm. I was no choice what to do after that, Later I left my home to Narita Airport which is 3 hours away in Fukushima Prefecture. When I arrive, I told them that I must give up and cancelled the ticket and instead of waiting for the next 24 hours, I better book Lufthansa instead which depart from Haneda at afternoon. I will avoid this airline after this. I even cannot give zero for the seat comfort and ground service.

First time flying Turkish Airlines from Dublin to Hong Kong via Istanbul and it was a nice experience. Food was excellent, especially the little turkish delights and the homemade lemonade. IFE had a decent enough selection but the Wi-Fi refused to work on the second leg of my trip. Cabin crew were pleasant and helpful. Cabin was nice and warm as well which is nice. Tip for anyone thinking of TK, if flying the 77W in eco, choose a seat in the forward section of economy, it's much quieter. Overall it was a nice flight. The only downsides were IST airport which is absolutely horrible but that isn't TK's fault.

Dammam to Marseille via Istanbul. Onboard service (food, entertainment, plane, crew) are very good. Price is most of the time competitive. But customer service is very poor. I want to cancel a reservation that is cancelable/refundable. I stopped by Turkish Airline ticket office at the airport. They could not do it but recommended to contact their call center. I did that - they cannot calculate the refund amount, they told me to go to a ticket office to do so. Result: imposibble to get a refund because nobody can calculate how much it would be! The flight I want to cancel is leaving tomorrow. If I cannot fix this refund issue, they will consider a no show and do not refund me at all. In other word I'm loosing 540€ for a ticket that is sold as cancellable / refundable.

London to Varna via Istanbul. First time flying Turkish Airlines and pleasantly surprised. The flight crew were very friendly and helpful, the food was fairly good compared to other airlines I have flown with and seat pitch was generally ok considering i am 6'2. Flight was smooth and the transfer at IST was a nice experience. No shortages on drinks on board both flights. The aircraft's were both modern and clean. For the price we paid, I would use Turkish again. It would be nice on the LGW to IST route TV's were provided.