Turkish Airlines

✅ Verified Review | Great experience flying with Turkish Airlines from Budapest to Kuala Lumpur and back via Istanbul, aircraft were in very good condition, clean, best entertainment system I have seen, friendly staff and really good food. It was unbeatable value for the amount we paid (return BUD-KUL for 400 Eur). Highly recommended flying with Turkish.

✅ Verified Review | New York to Istanbul with Turkish Airlines was one of the best transatlantic flights ever. Great food, warm and professional service and a seat so comfortable that I managed to sleep over 7 of the 10-hour flight. The only part that I wish was a bit better was the Entertaiment selection. The movies option seemed to be fine and up to date, but the TV programming was quite limited. But everything else was impeccable (minus the extremely annoying kids sitting behind me, but the airline cannot be blamed for that).

✅ Verified Review | I was very impressed when flying Turkish Airlines in April from Düsseldorf to Seoul via Istanbul. The planes were in a very good condition and were kept clean throughout the flights, the IFE offered a pretty decent selection of movies, live television and music and the service was top-notch (a nice amenity kit was given to us, hot towels were handed out, turkish delights were served prior to the meal, etc). The food was very very good by airline standards. I enjoyed flying TK, and would do so again, especially since their fares are very competitive. Only downside is transferring through IST, which can be a bit stressful.

✅ Verified Review | Zurich to Antalya via Istanbul, and I was impressed. Everything went smooth. The FA's were very nice and attentive. The food served was very good for economy class. All flights left and arrived on time, even earlier on the the leg to Antalya. The only minus is maybe that there was no inflight entertainment from Zurich to Istanbul. Not a big problem. I had enough reading material.

✅ Verified Review | Baku to Istanbul with Turkish Airlines. Ground experience was very disappointing: I had do wait more than a half hour for my check in at the business class counter at GYD because they only open one counter for a A330 flight. Thats a joke and not acceptable. It was not possible for me to reach the lounge because of the mentioned delay at check in. Onboard was long haul Business Class Seats (A330) on the route GYD-IST, a friendly crew and a lot of meal options. Food had a good quality and was served very fast after takeoff. Flight was lightly delayed and had to park on the apron at IST - TK don't offer separate busses for business class passengers- that is a point to improve!

✅ Verified Review | All the hype about their food and chef onboard masked sub-par service and performance on my flight from Istanbul to Washington. The FAs decided their work was done about half way through the 11-hour flight. Ran out of tonic water, served coffee with powered creamer and had a snack served without asking what I wanted from the menu. No checking of passengers being prepared for landing. I had glasses left on my armrest. What is with all the tie-ins to the new Superman vs Batman movie and media hype, it makes the whole experience feel commercial and cheap. The lounge in Istanbul was crowded disaster, and a 3-hour wait for a shower.

✅ Verified Review | I have taken Turkish Airlines flights from Mumbai to Dublin via Istanbul return flight multiple times - last one was March 2016. Boarding in Mumbai was fine on time. Food (Indian vegeterian) was good, cabin crew were helpful and asked us if we need baby food. Transit in Istanbul is the only worst part (so far) of this airline. Plane doesn't park at aerobridge and you need to take shuttle bus from plane to airport. Walk from airport entry gate to lounge is long. No pram for family travelers. You need to go through a security check before reaching transit area or lounge. Walk from airport gate to lounge is long without enough travelevators and you need to cut across crowd in congested area. Turkish Airlines Lounge in Istanbul is excellent - plenty of variety of foods and drink. A nice children play area and changing room. Flight from Istanbul to Dublin was almost empty. Cabin crew suggested us to leave bassinet seat and go to back of the plane and occupy a 3 seater. It was good suggestion, our baby slept peacefully there. Return from Dublin was an issue, at airport all display boards showed flight will depart from gate 307 (?), when we reached there 10 min before gate closure, we didn't see a single staff or notice there. We thought gate closed and everyone left, but wondering how come they closed and left 10 min before schedule closing time. Got panicked. display boards still showing gate #307. In this situation I thought to check with nearby gate staff but it was unmanned - the other adjacent gate was behind a wall. Went there, and boarding was happening at gate 308. But wondered why display boards are showing wrong gate and if it is wrong gate, then airline's responsibility to put some note, notice at gate #307, so that people don't panic.

✅ Verified Review | Oslo to Dhaka via Istanbul return. I have travelled with Turkish Airlines some times the past year, and it seems there is always is some sort of mishap - delays, technical problems with the entertainment system, booking of seats that doesn't exist etc. However, my past trip with made me wonder if they have heard of the term "customer service". I had booked their website. The trip passed through Istanbul with one hour waiting time. At 2am the day before my trip (ie. 34 hours before departure) I received an email (and email only) that my flight to Istanbul was 5 hours delayed, but there were no information about my flight from Istanbul, so I called customer service. It turned out that my flight had been cancelled, and that I had been shifted on a later flight, but Turkish hadn't thought about what effects that had on my flight from Istanbul. The initial thought of the customer service was that I had to stay overnight at Istanbul, and then take the flight the next day. There is only 1 flight from Istanbul to my destination every day, so that meant that I were facing a 24 hours delay and that I would have to wait until 6pm before my flight departed. When I told the customer service that this was not doable, he said that there were seats available on the flight to Istanbul on an earlier flight ( departure 7.30a, instead of noon), but that there were only business class seats left and that I had to upgrade my ticket. That is of course not acceptable. After 32 minutes on the phone with customer service, I got booked on to that earlier flight (giving me an 5 hours additional wait in Istanbul, but at least not a 24 hour delay to my arrival time). When I boarded that flight, I was seated in one of the economy seats that were supposed to be unavailable, and it also turned out that there were plenty of free seats on economy class. What kind of customer service is this? Unfortunately I had another horrible experience with Turkish on my flight back, where I were denied to check-in because I met up at the airport 52 minutes before departure instead of the required 60 minutes. There were no problems in assisting the business class passenger who arrived at the same time as me, but I was rejected because of these 8 minutes. I have never been late on check-in before, but I have seen many exemples of airline companies bending over backwards to help their passengers (especially if it was the last flight for the day, or in this case the only). Turkish would rather exploit it's customers. The irony is that this very trip was the one that earned me the last points for a membership upgrade. I will go to great lengths to avoid this airline in the future.

✅ Verified Review | I currently work in Adjara, Georgia and the nearest airport is at Batumi. As I am a UK citizen, I frequently fly between Manchester, UK and Batumi, Georgia via Istanbul Ataturk. I have made bookings for three trips between Batumi and Istanbul over the last three months and I have to say the performance of the airline on this route is shockingly poor. On 29 December 2015, my flight from Istanbul to Batumi was cancelled. Weather conditions at Batumi were blamed. I was offered an alternative flight to Trabzon, Turkey instead being told there would be a bus transfer to Batumi. On arrival at Trabzon, there was no information about a bus transfer and no-one seemed to have clue about what to do. Eventually, I managed to find someone who put me on a bus (it was obvious this had not been arranged to cater for the disruption) which then left meet at the Georgian border at Sarpi. I was then forced to make my own travel arrangements from there. On 24 February 2016 my flight from Batumi to Istanbul was cancelled. Once again weather conditions were blamed. Today (24 March) my flight from Batumi to Istanbul has again been cancelled with weather conditions at Istanbul Ataturk airport being blamed. However, on checking the Turkish Airlines website, it was noted that other international flights are recorded as having landed at this airport at around the same time my own was due to land. My work colleagues have also experienced similar disruptions and cancellations to their flights over the last three months (some of their experiences were even worse!). The flight between Istanbul and Batumi is supposed to be a scheduled daily flight. However, the level of disruption leads many of us working here in Georgia to believe the airline does not value its customers and can just cancel flights when it wishes if it believes it does not have enough passengers - with weather conditions being blamed as a way to avoid having to pay compensation. As far as I am concerned, this airline does not deserve the award of best airline in Europe.

✅ Verified Review | Malta to Kilimanjaro via Dar es Salaam. We are frequent flyers with Turkish Airlines and our experience in this case was bad enough that we will probably never fly with them again. 7 hour flights at 2am and 4am in aircraft so small and old that the seat inclined (when it worked) just 30 degrees. Crew mostly indifferent. Food also indifferent - normally the food and service plus sky chefs on Turkish warrant a 5 star review on their own. We asked at Istanbul lounge if we could speak to a member of customer service about our experience and they said 'No. Post via the website'. So we did. Nobody even acknowledged. We love the Istanbul lounge and the food there and (normally) the food on board. But in general indifferent has got into the habit of seeing customers as pesky unwanted extras that get in the way of their job. So maybe they're just telling us to go to another airline. Message received.