Turkish Airlines

✅ Verified Review | Antalya to Frankfurt via Istanbul. Out of 4 airplanes flown, 3 were rather dirty and had limited or no entertainment systems. No WiFi was available onboard. After arrival in Istanbul, it took 10 minutes for the stairs to arrive and another 10 minutes for the shuttle buses to come. Istanbul domestic is similar to La Guardia. Miles&Smiles I contacted TK more than 10 times and spend USD 60 on phone costs without getting any professional reply - at both Istanbul Miles&Smiles desks the staff was busy doing their personal things and any customer was an unwelcomed intrusion. The girl at the outside Miles&Smiles desk made it clear that she will not answer any questions and is only hired to print cards. The guy at the int'l inside Miles&Smiles desk refused to answer my question and I had to pay USD 30 entry fee to a nearby lounge to get my answer. Don't call them. Just write a message and maybe you will receive a reply within 2-8 biz days. If you have anything urgent, too bad. If you have a question at check-in, go directly to the supervisor. There, you might have a chance to get an answer - I asked the supervisor at the Istanbul lounge about the lousy Miles&Smiles service. She refused to answer, refused to investigate, and refused to forward anything. She told me to write an email to customer care - Turkish Airlines staff guided me to the wrong security check-in, because of that, I was stuck with customs / police for over an hour. There is no Turkish Airlines customer care service at Istanbul domestic airport or outside of security at the international terminal. I contacted customer care and didn't receive any answer to any of above raised points. Turkish Airlines have a few points that they advertise and that are great (like the Istanbul lounge), with most other things, I felt like Turkish Airlines is only a large cheap budget airline. I am still waiting for a reply from Turkish Airlines.

✅ Verified Review | Zurich to Los Angeles via Istanbul with Turkish Airlines. Great price, awesome food and cabin service, smooth flight and on time. Very easy change of flights in Istanbul. I'd choose Turkish Airlines again to fly .

✅ Verified Review | I booked my Turkish Airlines flight from San Francisco to Vienna via Istanbul, and was nervous by the mixed feedback. But after 4 different flights (4 different planes, 4 different crews, all international) I can say I was fairly pleased with Turkish Airlines. Seats were more or less ok, each head rest had it's own USB so that's a plus - food was average, and I thought the staff was fairly friendly. Their English was "eh" but if you're leaving the states anyway it's really a moot point by then. I believe most of their flights are routed through IST, which I found an easy airport to navigate. I'd feel comfortable with a short layover here (like an hour) if that's a concern for anyone.

✅ Verified Review | Munich to Istanbul with Turkish Airlines. Prepared my online check in to have a good start to my holiday. Arriving at the airport they told me they were unable to use the online check in reservations. Not any reasons given. Just they didn't use it. Now I am sitting in a middle seat in Row 10, instead of an window seat in the back. Please replace people with robots at this airline. If you are not able to do online check in don't offer it.

✅ Verified Review | Barcelona to New York JFK via Istanbul with Turkish Airlines. I loved it and felt so pampered. Everything was very efficient. Delicious food was served (and complimentary), smooth flight and with nice staff. A modern plane, and great value. Highly recommend it.

Turkish Airlines from Santiago de Compostela to Tokyo Narita via Bilbao and Istanbul. A319 with stop in Bilbao, We departed early so we stayed in Bilbao too much time in to airplane. This stop was too long. A319 good leg room, good food. Snow weather delayed 2 hours from Istanbul on old A330-300, less leg room than the A319 for ultra-long flight. Good food and amenity kit, with good entertainment but the touchscreen was not very good.

San Francisco to Istanbul and return in the past 3 weeks with Turkish Airlines. These were the two single best flights in my many years of long distance travel. The newest business class seats (the plane was 3 weeks old) now have plenty of storage space under the foot rest. The service was friendly and very helpful (repeatedly checking in on our needs, smiling, energetic). The food was top quality (as good as a decent restaurant). Lie flat seats that are quite comfortable. This product far exceeds what you get on United, Lufthansa, and Air France to Europe out of SFO and tends to sell at about 40% less money than these other carriers. My only complaints is that drink service tends to be a bit neglected (e.g., if you want a second glass of wine you are going to have to ask for it, no one will offer). That's not much of a problem.

✅ Verified Review | Yesterday I returned to London Heathrow from Istanbul on flight TK1971, I have flown Turkish Airlines before and found them to be very good, however yesterday cabin service was poor. It was almost 2 hours into the flight before we were served a drink and the meal choice was just one pasta option, we were told that the meat options had gone. My wife cannot eat pasta so was given a vegetarian dish which looked very unappetising and my pasta was lukewarm and dry. The attitude of the cabin crew was that it was our fault as we should have pre-ordered a special meal.

Flew Turkish Airlines from London Gatwick to Bahrain via Istanbul. Lovely airline, felt welcomed. Was impressed with the cleanliness of the plane and the service. The food and drink was brilliant, I couldn't believe how much was included for the price. The tablet in the head rests in front were an absolute god send and I was impressed with the variety of options, especially the films. Being used to budget airlines it was great not having to pay anything extra. On the night flight they handed out pillows, blankets and a pouch we contained eye mask and ear plugs.

✅ Verified Review | Malta to Istanbul return. First time with Turkish Airlines and very impressed. The Boeing 737 to IST was new and spotless. Crew were friendly and the inflight service good. Food was impressive for a 2 hour flight and alcohol poured from a large bottle, so good measures. On the way back slightly older A319 but still spotless. Again excellent service and landed early on both flights. I will choose Turkish again.