Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2531 reviews
4/10
4 star Skytrax Rating
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4/10

"not a business class standard"

(Italy)

Rome to Cape Town via Istanbul with Turkish Airlines. Excellent, punctual flight from Rome to Istanbul with Turkish Airlines, with good food, excellent service and real business class seats. Attaturk airport in Istanbul is under construction and thus very messy. Difficult to find BC-lounge. A340 plane to Cape Town had been under repair and thus boarding one hour late at hangar with another hour waiting inside plane. Arrival one hour late. Service and food good, but business class seats worn out and very uncomfortable. The do not recline fully and foot rest did not hold up on both flights. On return flight, audio did not work and could not be fixed by staff. Fact: this is not a business class standard, although the price is about 1000.00 Euro less than competition.
AircraftA320 / A340
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteFCO to CPT via IST
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"surprised by the excellent service"

(United Kingdom)

Verified Review | Rome to San Francisco via Istanbul. It was my first time using Turkish Airlines and I was greatly surprised by the excellent service on the plane and in the lay-over airport (Istanbul). On the plane, although in economy class, we were treated well. In the toilet there were fresh flowers, creams and parfumes to select. I also saw staff cleaning up the toilet which is something very helpful especially in a very long flight. I have never seen such a great service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFCO to SFO via IST
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"I was very pleasantly surprised"

(Palestinian Territories)

Amman to St. Petersburg via Istanbul with Turkish Airlines. I was worried initially about the relative short transfer time in Istanbul especially since this was a short business trip but I was very pleasantly surprised, all flights were exactly on time which is a first for me with Turkish Airlines. Onboard the service was pretty good with decent food especially since the flights were relatively short. Business class with the A320 is your luck of the draw, on one of the 3 flights in this aircraft type business class was simply an economy seat with the middle seat left empty as is the case with European airlines. This is unfair to passengers who are paying a lot of money only to end up in an economy seat, on the A330 it is a completely different experience with a massive seat, tons of privacy and space an altogether different experience. The lounge in Istanbul is huge and the food there is delicious so always make time to enjoy it if youre flying business with TK. I will gladly fly them again and would recommend them, especially for long haul business travel.
AircraftA321 / A330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAMM to LED via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"catering is good and generous"

(France)

Bordeaux to Athens via Istanbul with Turkish Airlines. They really surprised me. The check-in process and baggage allowance is good. The aircraft are clean and inflight entertainment provided. The cabin crew are really nice and pay attention to detail. The catering is good and generous. I will definitely fly with them again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOD to ATH via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"food and refreshments excellent"

(Turkey)

Verified Review | I flew Turkish Airlines from Bodrum to İstanbul on April 18th 2016. The food and refreshments were excellent and service was good. The staff were helpful and the overall flight was satisfactory. Thanking Turkish Airlines and looking forward to travelling again in the future with you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBJV to SAW
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff were so obliging"

(United Kingdom)

Verified Review | London Heathrow to Cape Town return via Istanbul. All the staff of Turkish airlines were so obliging from the check in at Heathrow to the staff on the planes. They went the extra mile to make you feel comfortable. We ordered kosher food and it was delicious, well flavored and varied combinations. The best I have tasted in a long time and we are frequent travelers. The planes were all very full. This can be a problem on the long haul flights as the seats are not very widely positioned so when the front one tries to incline you are left with very little feet room. The office staff in London helped me beforehand to order what I needed and all my requirements were met. Thanking Turkish Airlines and looking forward to travelling again in the future with you.
Aircraftdreamliner
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to CPT via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the service was great"

(Netherlands)

We flew Turkish Airlines with 6 persons from Dusseldorf to Colombo with a stop in Istanbul. The service was great, the food for airline food was very good and the entertainment system on board was great. 400 movies through touch screen. Also staff were really pleasant. We flew in economy but the service was great.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDUS to CMB via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"entertainment system was excellent"

(United States)

Not a bad flight from Miami to Tel Aviv via Istanbul with Turkish Airlines. Passengers were quiet and calm and the crew professional and nice. Entertainment system was excellent. Food was ok. Flights were all on time (20 min delay on the runway but we arrived into IST an hour early). The only thing I didn't like was the seat which was stiff and hard. Turkish has very good prices and you can get miles to United as its part of Star Alliance.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMIA to TLV via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"terrible experience"

(United States)

Verified Review | Turkish Airlines flight from Miami to Manila via Istanbul. Terrible experience. My TV screen's touchpad and remote both didn't work. The food cart and some staff kept bumping against my seat. The food was decent, but they had to give me what I hadn't asked for because they had run out. Tried to connect to the wifi, but it seems like they don't accept international credit cards.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMIA to MNL via IST
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"definitely fly with them again"

(Australia)

Verified Review | Rome to Istanbul with Turkish Airlines, and I'm not surprised they are repeated European airline of the year. Although only a relatively short flight they had a cook on board to feed us properly. Nothing too much trouble. Both Rome and Istanbul airports are chaotic but that's not Turkish Airlines fault. They did everything they could to make things as smooth as possible, including special attention for my 86 yr old mother. Will definitely fly with them again.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteFCO to IST
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes