Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1730 reviews
5/10
3 star Skytrax Rating
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9/10

Turkish Airlines customer review

(United Kingdom)

Flew LHR to IST and return in last few days. Both legs on A321. Outward aircraft modern with excellent in flight entertainment surprisingly good really for a European flight. Return flight on older aircraft with no seat back tv but service was polite and food of decent quality. Both flights on time (in fact slightly early) and I can see why they have a good reputation. Impressed and will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(Turkey)

I flew Turkish a couple of times in the past months and the most conspicuous feature was the seats lacking the adjustable headrest often the lack of the footrest and the lack of personal in-flight entertainment. The food was just sufficient. But the worst was on an international overseas flight of 2 hours where the in-flight entertainment on overhead screens was a football documentary. The staff were as kind and helpful as possible and the overall flight was satisfactory.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(Australia)

We travelled TK 1035 IST-BUD on 20 September. I had the window seat my partner the middle and an obese person who needed the extension seat belt was in the aisle. We paid AUD 553 each for the two hour flight (expensive by world standards due to no competition). My partner had the most uncomfortable journey as the obese person was spilling over into his space. Unsafe and uncomfortable. All airlines need to address this disgraceful practice inflicted on passengers who are within a healthy weight range.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United Kingdom)

London to Dhaka via Istanbul twice in the last month. Usually I have a good experience with Turkish. However this time it was not so great. The London to Istanbul segments were mostly OK with the exception of the last return flight which was one of the most unpleasant flights I have had in a long time. It started with the children from hell in the row behind. The aircraft was an older A321 which had very poor leg room no IFE to speak of and it was too hot. One lady was quite ill because of the heat. The cabin crew refused to do anything despite complaints. I think everyone just wanted to get off so we were not pleased at having to fly around London on hold for half an hour. The Istanbul/Dhaka part is not operated by Turkish but by Meridiana an Italian charter operation. The A330 aircraft are old and do not come close to the normal Turkish standard. The IFE was very limited - no video on demand seats were old and business seats were basic and not worthy of the price. All airlines seem to put their worst and oldest aircraft on the routes into this part of Asia. I have flown with Emirates and Qatar Airways and both do the same. It is unfair as you do not pay any less for the ticket. On the positive side the overcrowding of the business lounge in Istanbul has improved. I did not have to sit on the floor on any of the 3 times I used it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Turkish Airlines customer review

(United Kingdom)

Brutal service experience. IST to LHR. Family of 4 with young children. Seats not assigned together (over rode the Travel Agent request). Staff told me it was my problem. Said I had to negotiate seat moves onboard. Departure gate staff appear to be contracted out so don't really care. Not sure why they are part of Star Alliance as they don't seem to care about Star Alliance patrons either. The experience was only made worse by some flight attendants who didn't seem to care much for courtesy and politeness with passengers. Strongly recommend using an alternative to travel to/from Turkey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(United Kingdom)

IST-KUL A330. Flight delayed 1hr 20 mins and arrived 1hr late. Poor room allowance for Economy and poor food. Did not partake of on-board entertainment so cannot judge. Whilst I would recommend Turkish airlines for the GTW-IST leg of my two (separate) legged flight this flight was nowhere near as nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United Kingdom)

Birmingham to Dalaman via Istanbul and return. First time I've used Turkish Airlines and it won't be the last. Clean comfortable planes with plenty of leg room friendly crew members good meal on 4hr flight and snacks on short domestic flight. I usually use a charter flight direct to Dalaman to avoid having to change planes in Istanbul but it was an easy transfer and it actually cost less than any of the charter flights. My only complaint would be that the cabin was very hot and the air conditioning was ineffective.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United States)

I and my husband were traveling from LAX round trip. The travel agent did all booking so I suppose the pricing was fair. From LAX to Istanbul the plane was new and clean although restrooms after 3 hours were dirty until the end of 13 hour long flight. No soap no paper towels to dry wet hands on. Seats were uncomfortable we felt squashed between rows. Food was good. Service was OK. Entertainment was outdated. The air in the cabin was OK. Return from Istanbul to LAX the plane was full. This time we got an old plane seats were extremely uncomfortable food was bad and the air in the cabin was hot and stuffy toilet conditions were awful. Could not sleep a minute. Given a choice I would stay away from Turkish.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Turkish Airlines customer review

(United Kingdom)

Flew from LGW-IST-DAR-JRO-MBA-IST-LHR all with Turkish. Was disappointed by the size of the seats. The service onboard was quite rude and the quality of the food was poor. I also found the check-in agents quite rude. My IFE was not working with no apology. I would not recommend Turkish Airlines from this experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(Switzerland)

GVA-IST-KTM return. Inconsistency is the hallmark of Turkish Airlines. It was very nice to have free drinks a nice dinner and an in-flight movie (screens above the seats) on a 3 hour European flight. However on the next leg to Kathmandu there was no seat-back IFE and when they played the movie you got English in one ear and Turkish in the other. (I would have liked a movie to block out the sound of the 3 infants near my seat.) On the way back there were seat back screens all the way even on the short-haul flight back to Geneva. The food was superb although I never know why airlines flying to majority Hindu countries don't have a vegetarian option and Turkish coffee would have been nice. Cabin attendants don't seem too concerned with safety (I don't think they check to see if seatbelts are done up) and while they may appear unfriendly I think many passengers don't pick up on the Turkish "long-blink-with-pursed-lips" facial expression equivalent of a smile. The policy of having one cabin attendant per trolley didn't seem to be too efficient. The two-class configuration on short haul (where one of the cabin attendants is designated as a "chef") may actually result in a lower staff-passenger ratio for economy passengers compared to a low-cost carrier where they need to sell. At times the staff seemed a bit overwhelmed Short delay on the Kathmandu flights - not a big deal but no explanation. On some sectors the pilots didn't address the passengers at all and other times they did. Finally the complementary tour of Istanbul for transit passengers (including food) is a nice touch. Clearly Turkish have the right idea they just need to standardise their product.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes