Turkish Airlines

✅ Verified Review | I flew with Turkish Airlines from London Heathrow to Seoul via Istanbul on the 28th of June. During check in for the bag drop, I found that my seat reservation had been changed, unknowingly, which was a disappointment considering I had reserved my seats with the company via telephone. Upon taking my seat and checking out the IFE I found that the Map screen wasn't working at all, which was another disappointment, I'd seen one person call the flight attendant asking her the same thing. The entertainment, meaning the music and movie selection was good but not great. Nothing that was particularly new. We were given Turkish Delight as soon as all the passengers were settled down - it was A nice unique touch to their service. The flight attendants were dressed smartly and were attentive, however, looked moody and tired. The food service was brilliant. I chose the pasta option and it was very good. The side dishes accompanying it were very good also. Their Homemade Lemonade with Mint was really refreshing. The flight was proceeding ahead as normal until we landed and were at the gate ready to disembark the aircraft. We were told to take our seat's because the airport authorities wouldn't let us off. We were not aware of the issues at Istanbul's Ataturk Airport. The crew didn't mention it to us but people slowly started to find out. We were held on the plane for 6 hours, without any food - water was available but the crew had run out of cups which made it difficult for people to stay hydrated. After disembarking the plane via stairs, we were rushed off into Terminal Buses to take us to the airport entrance, once it was safe. By this time it was 2am and I had missed my connecting flight. It was canceled due to the incident - all flights were. The amount of stranded passengers in the terminal was overwhelming, and to see that no Turkish Airlines staff were there to assist us with the queries we all had was shocking. In incidents like these, when these things happen staff should be there to assist with the backlog of passengers. I ended up waiting until 9am for the information desk to open to re-book my flight to Seoul. When I finally got on the flight to Seoul, the service was immaculate. Everything worked and the flight was great. We were given Turkish Delight and Hot Towels, including complimentary amenity kits and a menu which clearly stated what the meal options were. Snacks anytime you wanted and the flight attendants regularly came with drinks to keep everyone quenched. The flight attendants were attentive and friendly and it was generally a pleasurable flight. The only thing I'd say having been on two flights was that I felt we were being treated like royalty on the longer long haul flights and less attended to on the shorter ones i.e London to Istanbul - we didn't get hot towels or much attention. Overall their in-flight service is very good, food is top notch, however, their ground staff could do with more training in customer management.

✅ Verified Review | I flew with Turkish Airlines from Kuala Lumpur to Munster (via Istanbul) and returned from Berlin to Kuala Lumpur (via Istanbul). All flights departed and arrived on time. The aircraft was clean and fresh, as well as the cabin crew. The seat was comfortable and the temperature inside the aircraft was set to a perfect one for me. The food was also very nice and delicious. However, the food tray did not sit properly on the table. The bottom side of the tray was not flat (it might be deformed due to the heat from previous meals) so it moved every time I used a knife or spoon on the food. It happened on all the four flights. The cabin crew and ground staff were very kind and polite. The inflight Entertainment was excellent, but the touchscreen (on some aircraft) was not as responsive as I expected. Overall, enjoyable flights and I will fly with them in future.

Istanbul to Bodrum on Turkish Airlines. Checked in using the priority counter and quickly made my way to the lounge. The lounge at that hour of the morning was crowded and noisy. The food on offer was pretty good and was replenished regularly. Boarded the aircraft by bus which seems to be a common occurrence in Istanbul. The aircraft was newish with individual IFE screens at every seat. The legroom was poor even for someone who is 5'7". Inflight service was prompt and consisted of a snack box with a sandwich, dip and pudding. There were regular announcements from the cockpit and the service director. Although not perfectly spoken, their English was good enough to understand. Flight arrived on time and luggage delivery was prompt. Overall a decent experience.

✅ Verified Review | Dusseldorf to Istanbul with Turkish Airlines. Very satisfied, everything was OK. Many choices on screen (movies and games etc). Food was perfect. Staff were friendly and professional. Enough space for legs. Plane was clean. Newspapers was ready and free and the homemade lemonade was delicious. I recommend.

Tel Aviv to Cairo via Istanbul. Turkish are one of the better airlines for sure. The food is good and the passengers are given actual silverware which is a nice change. The inflight music is quite nice and relaxing and the staff were nice and quick to respond to any requests and departed and arrived on time.

Our first trip with Turkish Airlines. We had chosen this carrier, because it had the best flight schedule for flights out of Stuttgart to Mauritius. Flights STR-IST/ IST-STR on A321, IST-MRU / MRU-IST on A330. Planes new and in very good condition. All flights were (more or less) on time. Transfer in Istanbul on outbound flight was easy and quick. Unfortunately online check-in for return flight from MRU to IST was not possible and we had to collect our boarding pass for the leg IST to STR at Transfer Desk in IST and therefore had to queue for a while. On all flights very good service. Great variety of drinks. Full meal even on the legs STR-IST / IST-STR. On longhaul legs 2 full meals with choices and sandwich service throughout entire flight. Amenity kit offered on both longhaul legs. Great IFE system with a large selection of movies, TV shows, music and Live TV. Legroom in Economy is not very good. Felt a little cramped. For larger persons it can get uncomfortable, Luckily flights were not full, so we were able to spread out and find some sleep. Friendly crew members. Overall a good experience. Too bad, TK doesn't offer Premium Economy on these flights, they even decided to abolish Premium Eco even on 777 flights.

The flights from and to Istanbul in Business are usually very high comfort and the lounge in Istanbul is one of the best worldwide. However, flights to and from most destinations in Africa in the Boeing 737 are not worth their money. Even for overnight flights the planes are not equipped with lie-flat-seats so for me there is basically no difference to economy. I booked several flights with Turkish to Abuja, Addis, Accra, and Nairobi but will cancel these bookings in order to go with another airline.

✅ Verified Review | Flew Turkish Airlines from Milano Malpensa (IT) to San Francisco via Istanbul, with my wife and two kids. On the first leg (Milano to Istanbul), we received a full meal and my kids dedicated gifts (toys and book). On the main leg from Istanbul to San Francisco, we received complimentary trousses (yes, in the economy class) two full meals + free availability of sandwiches and beverages, my kids received other dedicated gifts and trousses. Meals were generally good, even the pasta was good. The Flight Entertainment System maybe needs some adjustments: the games keep freezing, so I had to ask to the staff (really friendly and responsive) to restart at least three time the display of one on my sons. We did the online check-in, so we had a dedicated counter fro baggage drop-off at check-in, avoiding the queues of the economy class. Unfortunately, in seat map shown during online check-in the presence of the baby bassinettes was not indicated, so I discovered it only during the flight, not so comfortable. Moreover, the website is not so user friendly, it is impossible to select a special meal for example. Conclusion: Airline, staff and services really OK. The website needs some updates (the Emirates one should be used as a reference).

Flew Business Class from Lagos to Athens via Istanbul. Had a 20 minute delay, but despite that, no other negatives. The airplane was very new and clean and Cabin Crew were very kind and welcoming. Welcome drinks made the beginning of the flight pleasant. The new entertainment system for Turkish Airlines was very nice with good movies and music even though I would have liked a wider music selection. Food was fabulous, and seat reclined into a full bed. No turbulence through the flight.

Rome to Cape Town via Istanbul with Turkish Airlines. Excellent, punctual flight from Rome to Istanbul with Turkish Airlines, with good food, excellent service and real business class seats. Attaturk airport in Istanbul is under construction and thus very messy. Difficult to find BC-lounge. A340 plane to Cape Town had been under repair and thus boarding one hour late at hangar with another hour waiting inside plane. Arrival one hour late. Service and food good, but business class seats worn out and very uncomfortable. The do not recline fully and foot rest did not hold up on both flights. On return flight, audio did not work and could not be fixed by staff. Fact: this is not a business class standard, although the price is about 1000.00 Euro less than competition.