"very friendly and hard working crew"
Siobhean Gribbin (Spain)
Flew from Tokyo Narita to Malaga via Istanbul. Flight departure was 2230 but at the airport I was told the fight was leaving at 2200. Narita is very far from the town so people arrive early anyway. Flight time was longer so maybe they were anticipating head winds. Very friendly and hard working crew on a full flight. There was a lot of turbulence with the crew having to sit for a lot of it but the cabin atmosphere was very calm. I have no complaints at all about Turkish Airlines onboard service but the IST ground handling staff let them down as they are miserable and unfriendly (NRT of course where good but that is Japanese customer service).
Aircraft | Boeing 777 A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | NRT to AGP via IST |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"isn't enough space for your legs"
12 reviews Pär De Wolf (Belgium)
✅ Verified Review | Flew Turkish Airlines from Miami to Istanbul. Positive things were: the plane looked really nice, every passenger has a screen in front of him/her with a lot of movies, the drinks are free. Negative things were: there isn't enough space for your legs when you are 185 cm tall and the food was not good enough (taste, variety).
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | MIA to IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"food wasn't tasteful"
12 reviews W Parker (Belgium)
✅ Verified Review | Brussels to New York JFK via Istanbul with Turkish Airlines. TK is known as the Best European carrier, but in our opinion it isn't. There wasn't enough space for our legs, 2/3 of the served food wasn't tasteful for West-European passengers. In the first flight from BRU to IST the screen wasn't working and it wasn't possible to get it working. Positives, the selection of movies I could enjoy on the second flight from IST-JFK.
Aircraft | A330 / Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BRU to JFK via IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no bassinet to put the baby in"
D Radko (United States)
✅ Verified Review | Istanbul to San Francisco. Employees don't speak or understand English well. We had an infant with us and reserved a seat with a bassinet when we left. They didn't give us seats on the same row as a family, but I said at least we get the bassinet. At the gate it appeared that they printed the wrong boarding pass for us which complicated security for us and caused us to lose the bassinet seat after all of this. Now we had to suffer a 13-hour flight separate from each other and with no bassinet to put the baby in.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | IST to SFO |
Date Flown | August 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was a great experience"
1 reviews Konstantinos Anastasiou (Germany)
✅ Verified Review | My flight was from Nuremberg to Istanbul with an A321. The flight was a great experience for me. The good start was when I was informed that the airline upgrade itself my seat from economy to business class. I was surprised. When I first got in the aircraft I observed that the Business cabin room was great. There are 2 seats in every side instead of the 3x3 (with a vacant seat in the middle) which is the average. The seat space was quite comfortable, the meal was tasty and I also enjoyed the beverages (fresh orange juice, a home-made lemonade and a glass of white wine). The touch screen gives you the opportunity to reach your destination in a relaxing and calm way.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | NUE to IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"team was so friendly"
1 reviews Mohamad Chaaban (Saudi Arabia)
✅ Verified Review | Beirut to Malta via Istanbul. Team was so friendly in both connections flights, flights almost on time. First connection a big airplane with Multi Entertainment choices. Beverage was acceptable. Seats as per normal standard for Economy but 2nd connection airplane to Malta was small and Seats are so tight. No Entertainment available on this flight.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | BEY to MLA via IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"excellent experience from start to finish"
Paul Bailey (United Kingdom)
✅ Verified Review | Flew Turkish Airlines on 25 July from Bangkok to Manchester via Istanbul. It was an excellent experience from start to finish. The cabin crew on both flights were very friendly and professional. Food was plentiful and very tasty. The cabin was very relaxed and peaceful which made for a wonderful journey. It was really pleasing to see this airline operating so well following recent events in Turkey and at the airport. I can highly recommend them.
Aircraft | A330 / A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | BKK to MAN via IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"we had a very good flight"
2 reviews Irene Fontana-Arnaldi (Canada)
✅ Verified Review | Toronto to Rome via Istanbul with Turkish Airlines. We had a very good flight with fully reclining seats - proper flat beds, staff do their work properly, meals are very good and nicely presented. Very enjoyable experience, we keep using this airline. We had a connecting flight from Istanbul to Rome, and we spend a few hours in their excellent lounge, where we had showers, meals, beverages, and experienced different corners for variety.
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | YYZ to FCO via IST |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"service was efficient with a smile"
Melih Yaramanoglu (United States)
✅ Verified Review | Our flight was one of the first out of Istanbul to the United States (to Washington) after the coup attempt of July 15. I was expecting some disarray on the ground and in the cabin but everything went smoothly. I wanted to write this review to express my gratitude to the cabin crew. The flight was TK0177 on July 19, 2016. This group of attendants were the best I have encountered in a long time, on all the flights I took in the last few years. They were eager to make our experience a pleasant one and they succeeded. Their service was efficient with a smile, and with great attention to detail. I am happy with Turkish Airlines in general but what makes it exceptional is the existence of such employees that elevate boring and long flights to outright enjoyable.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | IST to IAD |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"support provided not acceptable"
Fran Renades (Belgium)
✅ Verified Review | I had a return flight Brussels-Dakar via Istanbul. I got my flight Brussels-Istanbul on 15 July. However, due to the political situation in Turkey, my flight Istanbul-Dakar on 16 July was cancelled and I was stuck at Ataturk Airport. After queuing for 7h30, I was informed there would be no flight to Dakar for the next three days and was sent to another desk. After another 1h I was informed there was a flight to Dakar the day after, but the boarding flights were printed with mistakes. On 17 July, Turkish Airlines put me on a flight back to Brussels. Therefore, I have never used my partial tickets Istanbul-Dakar and Dakar-Istanbul and they have committed on their website to refund these tickets. However, they are now making it a nightmare to claim back. Throughout the situation, no communication was provided to travellers, staff assistance was poor (the first food provided arrived after more than 10h), and even now the support provided is just not acceptable. There was never an apologies or concerned expressed. You do not want to be stuck in Turkey in the middle of a military coup and have to depend on them.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | BRU to DKR via IST |
Date Flown | July 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |