Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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9/10

"very friendly and hard working crew"

(Spain)

Flew from Tokyo Narita to Malaga via Istanbul. Flight departure was 2230 but at the airport I was told the fight was leaving at 2200. Narita is very far from the town so people arrive early anyway. Flight time was longer so maybe they were anticipating head winds. Very friendly and hard working crew on a full flight. There was a lot of turbulence with the crew having to sit for a lot of it but the cabin atmosphere was very calm. I have no complaints at all about Turkish Airlines onboard service but the IST ground handling staff let them down as they are miserable and unfriendly (NRT of course where good but that is Japanese customer service).
AircraftBoeing 777 A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNRT to AGP via IST
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"isn't enough space for your legs"

(Belgium)

Verified Review | Flew Turkish Airlines from Miami to Istanbul. Positive things were: the plane looked really nice, every passenger has a screen in front of him/her with a lot of movies, the drinks are free. Negative things were: there isn't enough space for your legs when you are 185 cm tall and the food was not good enough (taste, variety).
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMIA to IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"food wasn't tasteful"

(Belgium)

Verified Review | Brussels to New York JFK via Istanbul with Turkish Airlines. TK is known as the Best European carrier, but in our opinion it isn't. There wasn't enough space for our legs, 2/3 of the served food wasn't tasteful for West-European passengers. In the first flight from BRU to IST the screen wasn't working and it wasn't possible to get it working. Positives, the selection of movies I could enjoy on the second flight from IST-JFK.
AircraftA330 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBRU to JFK via IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no bassinet to put the baby in"

(United States)

Verified Review | Istanbul to San Francisco. Employees don't speak or understand English well. We had an infant with us and reserved a seat with a bassinet when we left. They didn't give us seats on the same row as a family, but I said at least we get the bassinet. At the gate it appeared that they printed the wrong boarding pass for us which complicated security for us and caused us to lose the bassinet seat after all of this. Now we had to suffer a 13-hour flight separate from each other and with no bassinet to put the baby in.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIST to SFO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flight was a great experience"

(Germany)

Verified Review | My flight was from Nuremberg to Istanbul with an A321. The flight was a great experience for me. The good start was when I was informed that the airline upgrade itself my seat from economy to business class. I was surprised. When I first got in the aircraft I observed that the Business cabin room was great. There are 2 seats in every side instead of the 3x3 (with a vacant seat in the middle) which is the average. The seat space was quite comfortable, the meal was tasty and I also enjoyed the beverages (fresh orange juice, a home-made lemonade and a glass of white wine). The touch screen gives you the opportunity to reach your destination in a relaxing and calm way.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNUE to IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"team was so friendly"

(Saudi Arabia)

Verified Review | Beirut to Malta via Istanbul. Team was so friendly in both connections flights, flights almost on time. First connection a big airplane with Multi Entertainment choices. Beverage was acceptable. Seats as per normal standard for Economy but 2nd connection airplane to Malta was small and Seats are so tight. No Entertainment available on this flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBEY to MLA via IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent experience from start to finish"

(United Kingdom)

Verified Review | Flew Turkish Airlines on 25 July from Bangkok to Manchester via Istanbul. It was an excellent experience from start to finish. The cabin crew on both flights were very friendly and professional. Food was plentiful and very tasty. The cabin was very relaxed and peaceful which made for a wonderful journey. It was really pleasing to see this airline operating so well following recent events in Turkey and at the airport. I can highly recommend them.
AircraftA330 / A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to MAN via IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"we had a very good flight"

(Canada)

Verified Review | Toronto to Rome via Istanbul with Turkish Airlines. We had a very good flight with fully reclining seats - proper flat beds, staff do their work properly, meals are very good and nicely presented. Very enjoyable experience, we keep using this airline. We had a connecting flight from Istanbul to Rome, and we spend a few hours in their excellent lounge, where we had showers, meals, beverages, and experienced different corners for variety.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteYYZ to FCO via IST
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service was efficient with a smile"

(United States)

Verified Review | Our flight was one of the first out of Istanbul to the United States (to Washington) after the coup attempt of July 15. I was expecting some disarray on the ground and in the cabin but everything went smoothly. I wanted to write this review to express my gratitude to the cabin crew. The flight was TK0177 on July 19, 2016. This group of attendants were the best I have encountered in a long time, on all the flights I took in the last few years. They were eager to make our experience a pleasant one and they succeeded. Their service was efficient with a smile, and with great attention to detail. I am happy with Turkish Airlines in general but what makes it exceptional is the existence of such employees that elevate boring and long flights to outright enjoyable.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIST to IAD
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"support provided not acceptable"

(Belgium)

Verified Review | I had a return flight Brussels-Dakar via Istanbul. I got my flight Brussels-Istanbul on 15 July. However, due to the political situation in Turkey, my flight Istanbul-Dakar on 16 July was cancelled and I was stuck at Ataturk Airport. After queuing for 7h30, I was informed there would be no flight to Dakar for the next three days and was sent to another desk. After another 1h I was informed there was a flight to Dakar the day after, but the boarding flights were printed with mistakes. On 17 July, Turkish Airlines put me on a flight back to Brussels. Therefore, I have never used my partial tickets Istanbul-Dakar and Dakar-Istanbul and they have committed on their website to refund these tickets. However, they are now making it a nightmare to claim back. Throughout the situation, no communication was provided to travellers, staff assistance was poor (the first food provided arrived after more than 10h), and even now the support provided is just not acceptable. There was never an apologies or concerned expressed. You do not want to be stuck in Turkey in the middle of a military coup and have to depend on them.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBRU to DKR via IST
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no