Turkish Airlines

✅ Verified Review | Istanbul Sabiha to Antalaya. Turkish airlines has an excellent service. For this short route, we were served a hot sandwich with drinks plus the plane has cabin screens with flight infos and other infos. This a big plus compared to other carriers. Seats are large and comfy.

✅ Verified Review | I took TK flights from Kiev to Manila with a stopover in Istanbul. Kiev to Istanbul was a short flight and everything went very well arrived on time. From Istanbul to Manila flight is after midnight and I spent some time in the lounge. This is by far the best lounge but this is only applicable in terms of hardware and in terms of F&B products. Soft skills, understanding of Service and how tired a passenger can be is not the concern of employees. Star Alliance passengers also patronize this lounge which makes it super crowded. Boarding is another mess ground staff creates group to ease the boarding, however it doesnt help at all. Many economy class passengers use Business class lane and this is acceptable by staff. Flight was perfect, in the past the crew was not attentive though they gradually improved their standards and current status is extremely good. Chef on board served fantastic F&B, entertainment and free WiFi is simply excellent. Arrival to Manila was on time.

✅ Verified Review | Boston to Mumbai via Istanbul. I travel a lot of airlines between Boston and Bombay, and the tickets with Turkish Airlines were significantly cheaper. For the most part Turkish Airlines is average. The Istanbul airport layout leaves a lot to be desired but is made up by the food (Pistachio Icecream and Lamb). My complaint is with their Customer service which is abysmal. I needed to delay my departure because my Father-in-law was very ill. They had no Customer Service in India. I called their HQ and even though I selected the English option, they continued to talk in Turkish. I then called the US office (might as well). They gave a price 3 times my original fare just to change the dates ($2000 per ticket - my original fare was $850). To top it all, they will not accept credit cards. I would have to mail them a "check" and when they got it they would change it if there was availability!

✅ Verified Review | Istanbul to Munich return journey with Turkish Airlines. We had previously tried to rebook our flights via the TK homepage as we had originally planned to fly back to MUC on Friday 11th. Unfortunately, TK´s homepage in Turkey is different ("old version") from the one available in Germany ("new version"). If you try to rebook a flight or do your online check-in on the old version the programme will send you into nirvana. Thus we wasted half a day going to their city office at Taksim Square to rebook the flight with the help of an unfriendly and unpologetic office clerk who charged a hefty rebooking fee. For the online check-in we tried the Taksim Square office again which turned out to be closed but we were fortunate enough to find out there is another office nearby at Harbiye where the nice and helpful TK staff was able to assign our seats but not to print out our boarding passes - TK, an airline full of mystery. On Sunday, security/passport checks at Ataturk airport surprisingly efficient despite general overcrowding and TK ground staff in the check-in area friendly and helpful. We went to gate 206 and found there are no info screens stating destination or scheduled boarding time. Boarding started 30 minutes after scheduled time; no explanation, no apology. Previously, TK staff came around checking some passports and boarding passes for no apparent reason as they had been checked before, then he got distracted by something and never returned. As boarding got underway, TK did something that sums up the whole way that they do things: there were 3 boarding channels for economy class passengers appropriately named A, B and C, plus a separate channel for business class passengers. TK staff opens business class channel first and then minds her own business, with the effect that all passengers, business class or not, stampede through the business class channel until they realise the plane is half full and blocks off business class channel, arguing with passengers who don´t understand what is going on while the rest of us are waiting patiently at A, B or C. Ambience on the plane just as bad as on our inbound flight to Istanbul, except the staff were friendlier and more efficient, and the food was better. Cabin announcements just as erratic, English version totally unintelligible. We took off almost an hour late because of rush hour at Ataturk and were merely informed by the captain that we would land 30 minutes late in Munich, no apology. Back in Munich, the usual sluggish MUC immigration and customs, 2 officers for a planeload of 200 people (not TK´s fault for a change). TK´s performance on this flight was better than on the inbound flight, but I would still recommend using another airline if you can.

✅ Verified Review | Munich to Istanbul. The plane took off almost 40 minutes late; no explanation, no apology. The cabin was clean and modern, legroom bearable, seat pitch uncomfortable, plane fully booked, cabin overheated. We had tried to stay within limitations for hand luggage but found out that nobody else bothered. Cabin staff stressed and unsmiling, delivering uncoordinated service, running back and forth with the trolleys, standing in each other´s way, and forgetful if you ordered anything extra. Cabin announcements erratic language-wise, sometimes in Turkish, English, German, sometimes in Turkish, English; English announcements hard to understand. Personal IFE didn't provide 3D-maps. Food quite eatable but served lukewarm. After landing at Ataturk airport (breathtaking views of the city during approach!), erratic announcements that didn´t bother to mention the local time. Ataturk airport is a surprise in that it is overcrowded but still manages to operate immigration and customs quite swiftly (Munich take note!). I usually enjoy flying but this was the first time I couldn't wait to get off a plane.

✅ Verified Review | Amman to Bogota via Istanbul. While the Amman to Istanbul trip was short and uneventful trouble started once you reach Ataturk airport. This is probably not the fault of the airline but the airport is in no way capable of handling so much traffic. The TK lounge is big and offers a lot, it is so crowded now that it has no premium feel about it - you feel stuck in a crowded noisy bus station. The wifi service is a joke and keeps disconnecting probably from the too large number of people trying to use the service. The planes used to Bogota were old A330s with the old style business class seats which meant no lie flat beds on a 15 hour flight. The crew (it happened to be the same crew on the flight out and back) spoke very little English and semed almost robotic in their behaviour. The food was acceptable and not as fantastic as some reviews suggest. The so called "flying chef" gave me a surprised look when I inquired if I could have my breakfast two hours before landing in Bogota!

✅ Verified Review | Great flight in Business Class with Turkish. Very attentive crew and excellent catering made this an enjoyable experience. Hot towel and soft drink after taking seats, then Taitinger and some nuts. For dinner I had chicken with an aubergine and avocado salad, wild mushroom soup and roast beef filet. Desert was a mango panacotta with mango ice cream. Fully flat reclining seat meant that I got some sleep though a bigger pillow would have helped. Had to refuse breakfast as I was too full from the night before. Upon landing a separate bus whisked all the Business class passengers to the terminal and we grabbed a shower in the arrivals lounge and had my shirt ironed. While the British Airways experience declines, the Turkish gets better. They get all my East European and Far East travel now.

✅ Verified Review | Istanbul to Kathmandu. I had high expectations of Turkish Airlines because of the huge seats in business class and the Catering (by Do&Co) Seats were very spacious, comfortable, it is possible to have a good quality of sleep. But blankets and pillows too small (room for improvement)/ Meal was ridiculous - Everything was on a tray (except the main dish) Main dish was served from a cart. After one hour flight no champagne.

✅ Verified Review | Chicago to Istanbul. Quick and smooth check-in at Chicago airport. Given a lounge invitation. Priority boarding. Onboard the seats very comfortable. Welcome drink offered, opted for Champagne which was of great quality. Hot towel was given. Choice of magazines/ newspapers. Jaguar amenity kit given with excellent products. Soon after take of plenty of appetizers offered, followed by delicious pumpkin soup, main course, desserts and tea/coffee. Bed was made and had good night sleep. Breakfast orders were taken soon after take off. Before landing excellent breakfast was offered with fresh orange juice. Landed before time. Could not find any fault at all during entire flight.

✅ Verified Review | London to Hanoi via Istanbul. Hard product on both legs was faulty, no IFE on 14 hour second sector between IST and HAN; no apology or alternative. Toilets filthy, had to wait 10 mins to use a WC with stewards unwilling to police the use from other cabins. Planes was way too hot, uncomfortable to sleep. Food overrated and ridiculous that meal service takes 1.5 hours from beginning to end on a 02.35 departure. Food quality was poor. Cabin crew lack finesse and understanding, had to ask for water as no approaches. Couldn't connect to wifi on OS or Windows. Loung in Istanbul impersonal and too big. Left onboard in sweltering cabin for 2 hours during stop in SGN enroute with no offer of refreshments. Dreading return flight and will not use TK again.