Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2528 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
10/10

"I enjoyed service"

(Canada)

Verified Review | Toronto to Mumbai via Istanbul. Great people, great service. Staff was friendly and I enjoyed service. I have comfort on the way to Mumbai. I would recommend to go for it. There was problem with wifi connection but cabin crew helped and resolved it. I look forward to go for it again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Mumbai via Istanbul
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Dear, S.Lamesh Thank you for sharing your pleasant travel experience you had. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

1/10

"battery pack phone chargers confiscated"

(United Kingdom)

Verified Review | Johannesburg to Gatwick via Istanbul. Seats were the smallest we have come across which was no fun on a 10 hour first leg. Staff unpleasant and food worse. Worst of all was the conflicting advice. We were told at check in no laptops or tablets in hand luggage, but they failed to mention battery pack phone chargers are not permitted. Ours were confiscated although people with laptops and tablets were permitted to hand these over and collect on arrival. Lack of customer advice mean this won't be an airline we will use again or recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to Gatwick via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



26th April 2017 : Turkish Airlines response

Hi, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Kindly ask you to fill the form in the following link: bit.ly/thy_form so our team can look into your experience and contact you directly by email. We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Best regards.

4/10

"changed our window seats"

(Nigeria)

Verified Review | Istanbul to Lagos. During the boarding flight attendant has changed our window seats by exit in a row of two to non exit seats in the middle of the row of four. We did not check the seat but asked her if the change is to equivalent seats and got a yes - to only see later that she misinformed us. The food selection was not available. Good enterntsinmrnt system but some times has problems and too much announcements. Out of 4 flights one suitcase damaged a lot, one delayed by two days. Staff in the plane friendly and helpful
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Lagos
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



26th April 2017 : Turkish Airlines response

Hi, thank you for taking the time to communicate to us why our service did not meet your expectation. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/thy_form Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.

9/10

"definitely fly with again"

(United Kingdom)

Verified Review | I was quite impressed with my first experience of Turkish Airlines flying from Edinburgh to Istanbul. Despite being a Boeing 737, the interior was beautiful and up-to-date with comfortable seats. The inflight service for economy was great and the food was delicious and nicely served. The entertainment system was full of options and very quick and responsive. I would definitely fly with Turkish Airlines again! The only downside is the flight schedule of this particular flight - arriving around midnight in Istanbul. I would much rather leave later and make it an overnight flight, arriving early in the morning.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Istanbul
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



26th April 2017 : Turkish Airlines response

Hi, we cheerily read your nice comments about our in-flight service, which is really appreciated. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.

9/10

"it was a very pleasant journey"

(Taiwan)

Verified Review | It was my first time flying Turkish Airline and it was a very pleasant journey. The flight I took was from London Heathrow to Taipei via Istanbul. I chose this airline simply because it provided the best route/price for the date that I had to fly. The staff were all diligent, kind and helpful. As well, I was surprised to have received the amenity kit sitting on an economy seat. They also gave out a warm hand towel and menu before serving meals which I find very considerate.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Taipei via Istanbul
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Hi, thank you for sharing your pleasant travel experience with us. Turkish Airlines achieves this level of success because of your support, as we aim to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. As we are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. We'll be sure to pass on your appreciation. We hope to see you again soon.

9/10

"the crew were excellent"

(Turkey)

Verified Review | Flew Istanbul to Hurghada. Convenient airside access through the lounge appreciated. The lounge offering good range of food and beverage options late into the night. Could do with some variations though. Orderly boarding process with pre-flight announcements and priority enforcement. Was upgraded due to overbooking which was a nice surprise. Full cabin. The crew were excellent. Pre take off drinks, a nice breakfast with two warm choices and after meal drinks service provided. Handed out tablets with pre-loaded entertainment and good quality headphones for this 2.5 hour hop on this A321 with empty middle seat configured J Cabin. Very smooth landing despite rough weather and on time arrival. Kudos to the flight-deck. Excellent overall flying experience with Turkish Airlines on this journey.
AircraftA321-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteIstanbul to Hurghada
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Hats off for the amazing comment! You really made our day and we couldn't be happier you received a good service on your flight! nice to hear that you have liked our lounge and enjoyed your meal. Keep Calm, Fly Turkish Airlines and Chill out! Your nice comments reassure us that we're doing the right thing in meeting your expectations. Globally yours.

6/10

"found it a bit overrated"

(Netherlands)

Verified Review | Tbilisi to Amsterdam via Istanbul. Flew TK for the first time (return flight) and I found it a bit overrated. Service and reliability is no better than most EU majors, and overall the comfort and service looks from another time. The seats and interiors are really old, and very narrow on the A320 models (a kid won't even fit). Service is not really outstanding like you read in reviews, just basic and a bit cheap. Cabin staff can be quite stiff and really not friendly, which does not give the best sense of welcome claimed in their marketing. However the ground staff in Istanbul is quite outstanding and efficient! Our flight was 40min late with only 1 hour connection, but someone waits at the exit gate and takes groups of pax with short connections directly to the next gate; within 5min you are in the next flight which is unusual for connecting trips. My travel partner had also forget his tablet in the first leg aircraft from TBS, and immediately the gate staff had it collected and brought directly to the boarding of the next leg while we were boarding. Very smooth and ultra efficient! Even Lufthansa is not that efficient from my experience. At least they make it up in the aggressive pricing
AircraftA320 / Boeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTbilisi to Amsterdam via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



17th April 2017 : Turkish Airlines response

Thank you for taking the time to communicate to us why our service did not meet your expectation. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a completely satisfied customer and we will hope to serve you again in the future. Thank you.

1/10

"lack of punctuality and support"

(Germany)

Verified Review | Do not opt for Turkish Airlines especially when you have a layover. Our layover was 1.5 hours in Istanbul while going from Berlin to Mumbai and back. In both cases, the first flight was late, giving us barely 30 mins to catch the next flight whose gate was really far away. The connecting flight was also Turkish Airlines, but still there was no support at the airport even though their first flight was late. While coming back from Mumbai, at Istanbul, there was an additional security check and the queue was long and our flight was in 15 mins! Nobody gave us any support there either and by some luck, one of the fellow passengers in the same situation was told by people waiting with us that we can go to priority security check if the flight is leaving soon. There was no sign for this or any indication from either Turkish Airlines or airport staff. We barely made it to the next flight 2 mins before gate closed even though the aircraft didn't take off for next 30 mins or more. I regret choosing Turkish Airlines and their lack of punctuality and support.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Berlin via Istanbul
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



17th April 2017 : Turkish Airlines response

We would like to indicate that the matter you have expressed has been the cause of great regret for us. In cases of delay, our guests are provided with various services at certain time intervals. We would like to indicate that the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service vary depending on flight distance and waiting periods. We apologise for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.

8/10

"flight attendants polite, helpful"

(Israel)

Verified Review | Tel Aviv to Milan via Istanbul SAW return with Turkish Airlines. An early start Tel Aviv to Istanbul, 0620, Boeing 738, the usual service, nicely groomed flight attendants, polite, helpful. A cold snack and arrival in stormy Istanbul just to disembark the aircraft by uncovered stairs, nice wet welcome to Turkey. Transit area very crowded, mostly with Pegasus passengers. Istanbul to Milan, again by bus and this time covered stairs. A320, again, nice crew, hot lunch, full bar service. Arrival at MXP with a full security screening as if we were about to depart. Never been screened before anywhere entering a country. May have to do with our origin. Return, a quick friendly check in at Milan but terrible long lines at security and passport control. No gate posted for the departure until 55 min before, so uneasy walking around not knowing which wing to proceed to. Long tarmac delay with no explanation from TK. In general their English annoucements are difficult to understand. A320 with a friendly crew, nice hot lunch and a nice bar service. This time a jetway in Istanbul, good shopping, but staff does not speak English. Is this an International airport? Then get personnel who can assist in English. Istanbul to Tel Aviv on an A320, every seat taken, very bumpy, cabin too warm (seems to be the norm with TK) but crew managed to serve a nice cold snack and a full bar service.
AircraftBoeing 738 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Milan via Istanbul SAW
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



10th April 2017 : Turkish Airlines response

Dear Novin, Thank you for sharing your pleasant travel experience you had on March 2017 with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. Also we have read your comments about our ground staff performance and cabin atmosphere. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

9/10

"very positive experience"

(Singapore)

Verified Review | I enjoyed both of my 12 hour flights to Istanbul and back to Singapore with Turkish Airlines. The food was excellent, more than enough in-flight entertainment. Good service, the cabin crew were there to assist when needed. Overall a very positive experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Istanbul
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



13th April 2017 : Turkish Airlines response

Dear Sharafeena, First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.