Turkish Airlines

✅ Verified Review | Istanbul to Montreal on Turkish Airlines. Check-in slower than normal for priority lane on account of extra layer of checks for flights bound for North America. Boarding by zone numbers and quite orderly. On board, the hard product was a little weathered with scuff marks and torn trim. The flight left the gate 35 minutes late and there was no reason provided other than "operational issues". Once airborne, a 5-course lunch was served along with a wide range of drink choices. The food was quite tasty and well presented. The FA's were warm, friendly and very attentive. A special mention goes out to the staff who looked after my side of the aisle with a permanent smile and cheery demeanour throughout the entire flight. The IFE had a good selection but was awkward to navigate at times. Tolilets needed attention and were not always clean / tidy. Flight landed 30 minutes late and for an unknown reason we disembarked via airside buses which is extremely rare for Montreal. Overall the experience was positive and the cabin crew were exceptional.

✅ Verified Review | Turkish Airlines flight from Montreal to Istanbul was delayed for 10 hours as per online information. Connecting passengers were taken to hotel room but after 10 hours when passengers arrived to airport from hotel, the plane was further delayed for 12 hours. Passengers could not go back to hotel, as hotel checked them out already. So passengers were left in hotel lobby for additional 12 hours. Wheelchair assisted passengers were left with little to no help provided.

✅ Verified Review | Istanbul to Sao Paulo. Day flight. Managed to get an exit seat so plenty of legroom. Was sat next to Galley, lots of people milling around. Crew provided a high level of service. First meal was nice, second not very. Entertainment system was good. Flight had Wifi which is always a help. Plane was clean although the decor looked old, tired. Istanbul Airport is excellent with one of the best lounges I have ever been in. Enjoyed the flight, price was very good, will definitely fly with Turkish again!

✅ Verified Review | I was particularly looking forward to TK 1, my first trans-Atlantic business class experience. In most aspects, the flight was outstanding. Lamentably, the only negative occurred right at the start. Check-in went quickly, and the Gold Track security line was instantaneous. I did not have much time to experience the TK lounge because the TV monitors called passengers to the gate and hour and a half before departure. Gate 208 at IST was an absolute caldron. Of course, the security checks for USA departures are extensive, and as I had been informed, my ipad needed to be gate-checked. The problem was waiting and waiting in a huge crowd in a painfully hot gate area. By the time we boarded, I was drenched in perspiration. This is a problem that must be addressed, because a flight that begins uncomfortably in the extreme has to struggle to get back into pleasant territory. Nevertheless, once we boarded, the experience was exceptional. Seating on the 777-300 is 2x3x2. Every seat was occupied, but the seats themselves were full recline and provided adequate room. It almost goes without saying that the DO & CO food onboard was plentiful and delicious. TK provides a dining experience comparable to that of a fine restaurant. Cabin service was outstanding, and passengers who wanted to work or surf were provided with a laptop. The various quirks of the laptop took some time to decipher, but in the end, this provided several hours of amusement. There was a huge selection of movies, music, games, and TV shows. If Turkish Airlines can get control of the boarding experience, their business class service would be easily a 10.

✅ Verified Review | Madrid to Istanbul was about as seamless and enjoyable as a flight can get. Check-in was immediate and friendly, the Sala Cibeles at Barajas is an excellent lounge, departure and arrival were punctual, and onboard service was outstanding. Skies were clear for the entire route, so the views were enjoyable. Business class seating on the A330-300 is 2x2x2; I had a window seat in row 3 with the aisle seat vacant. The grilled Turkish meatballs were tasty, and the wines, particularly the champagne, were quite good. Although I did not watch the AVOD, I did review the movie choices for my flight to JFK the next day. This was one my most pleasurable flights ever.

✅ Verified Review | Toronto to Istanbul on Turkish Airlines. Having had my original flight out of Montreal cancelled and rerouted through Toronto with a 24-hour delay, I was bracing for the worst. Contrary to my expectations, everything from check-in through to landing was in perfect order. Flight pulled from the gate slightly behind schedule but landed early. On board, the hard product was starting to show its age with worn out seats and trim. The cabin crew were excellent with smiles all around and very attentive service throughout the journey. The food was not up to TK's usual standard and having flown them long distance multiple times in recent months, I have noticed the quality and quantity have deteriorated. The wines served were the same as what they had on board back in September of last year but plentiful nonetheless. The IFE had a good a selection although it could have benefitted from more recent releases. The seat was comfortable allowing me to get 6 hours of restful sleep. Toilets were kept clean throughout the journey. It was a pleasant experience on the balance and the cabin chief deserved special mention given how he handled my request to be moved to another seat.

✅ Verified Review | Montreal to Istanbul on TK36. Arrived at the airport 2 hours prior to departure only to find out check-in had been suspended. Passengers were left waiting in the queues for quite sometime before the TK station manger popped up and told everyone the flight had been cancelled. What ensued can only be described as chaos with agents running around collecting contact information from passengers so that they could be notified of their rerouted itinerary. TK operates three flights per week on this route with the next flight scheduled to leave only on Friday. This resulted in a long and extremely slow moving queue in front of the ticketing counter as two agents tried to reprocess a plane load of people. The rest of the ground staff ran around looking like they knew what they were doing but accomplishing next to nothing. The station manager was nowhere to be found with many passengers demanding answers. As the flight is often the very last one of the day, there were no other options left to get the passengers out on the same day with many having to contend with at least a one-day delay. Flight disruptions are an unavoidable part of air travel but TK is not equipped to deal with them as evidenced by the lack of coordination and inefficiency. Their call centre was equally ineffective as they kept saying there was nothing they could do. If TK is well and truly aspiring to become one of the leading carriers, they need to significantly pick up their game in customer relations and response to unforeseen events.

✅ Verified Review | The flight from Istanbul to Ankara is relatively short but on an early morning with good weather, it's a beautiful flight with a great view from the window. The service on Turkish Airlines is great even on this extremely short trip. Beverages and a breakfast sandwich are served. The breakfast was a simple cheese and tomato sandwich which seems quite standard for turkish breakfast but not too appetizing for me. On the flight to Ankara there was no in-flight entertainment system but there was on the return flight to Istanbul.

✅ Verified Review | Turkish Airlines makes a real effort to give even their economy passengers a positive experience. Their meals are tasty and generous. They distribute printed menus and amenity kits. Their check in staff are friendly and efficient. My originating United Airlines flight from Tampa was cancelled at the last minute, and after much scrambling, I arrived at the Turkish counter at JFK only 50 minutes before scheduled departure to IST. The flight had just closed, but the Turkish staff took pity on me and checked me in anyway. Both flights (New York JFK to Istanbul and Istanbul to Madrid) departed and arrived punctually. Despite the fact that the on-line seat map showed that the Kennedy - Ataturk flight was essentially empty up until the day before, when we boarded there were only a handful of empty seats. Where did those 150 mystery passengers come from? The economy class seat pitch is quite tight, I would have paid extra for an exit row seat, but it had appeared that I was going to have the whole back of the plane to myself. On the IST-MAD flight, we had an empty middle seat, and this contributed to a much more comfortable experience. My flight back to Turkey and the USA next week will be in business class, so I am looking forward to the award-winning premium service.

✅ Verified Review | We booked our flight from Riga to Dubai with 1 stop in Istanbul about 4 months before the flight. According to the rules we arrived 2 hours prior the departure. Completing all necessary procedures and passing boarding control we got on the airplane. Engines started, next thing happening was us unloading the plane 10 minutes after boarding. Airline announced that the flight is cancelled due to aircraft technical issues. Next 6 hours were spent in a queue waiting for the decision on how we will reach our destination. When we reached an airline representative all she could offer us was either to return a money for the trip or to take a next possible flight, which was in 1 week. Airline representative also didn`t offer any other option like booking another airline via another airport. Moreover, they didn`t offer any compensation.