Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1860 reviews
5/10
3 star Skytrax Rating
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6/10

Turkish Airlines customer review

(Germany)

STR-IST-DOH TK 1706 A320 (TC-JUK). STR-IST was not as pleasant as previous TK flights: did TK reduce the seat pitch? No more height adjustable head rest no IFE not even overhead screens. Service food flying were TK standard (which is pretty good) but the narrow seat pitch will have me looking for alternatives if this should become normal. Onward flight to Doha on A321 was normal standard nice seats in seat IFE - that's TK I like.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United States)

I flew business class from Istanbul to Los Angeles my seat was 1D. This was flight TK 9. The flight was January 16 2015. It was wonderful service the best I have ever had. The food was good and served in a nice preparation. The Chef is outfitted in a nice chef outfit and gives you the impression you are in a restaurant. The menu choices were broad and adequate. We had a nice trolley of appetizers salads main dish then the deserts. Good quality and plenty of choices. I like when they offer to make up your bed. The flight attendants are attentive and are always picking up after the passengers. The movie selections were good. Always nice to have free Wi-FI. Turkish airlines have way more comfortable seats than some o the other carriers like British Airlines. I will fly them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(Turkey)

Flew A321 Business class IST-LHR. Seating was economy seating that was very hard. The food and service in the cabin was excellent but was let down by the physical cabin environment. Turkish Airlines should really think hard about assigning these aircraft on flights of 4 hours. The seats are not business class and are quite uncomfortable. For the duration of the flight I sat on the pillow. Additionally there was no inflight entertainment. Turkish Airlines can do better than this. I will think carefully before choosing Business Class again on this airline if this type of aircraft is assigned.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Turkish Airlines customer review

(Turkey)

Flew LHR-IST on 737-800 Business Class. Inflight Entertainment was OK. Seat comfort was not great and the recline angle very small on this aircraft. For a business class seat it hardly reclines to a comfortable angle for resting. I think Turkish Airlines need to reconsider their business class product on medium hall routes as their long haul business class is excellent. This was rather unsatisfactory.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Turkish Airlines customer review

(United States)

I took a trip from Boston to Adana in business class. I find them very hospitable service was very good. Airbus's could be newer and Istanbul Ataturk airport could be more efficient passport police were very polite. Very affordable $600 around trip can't be beat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Canada)

Travelled return trip from Montreal to Tehran with family. Had $600 deal which was great. Impressed with the number of hand outs. They hand out a bag full of slippers eye and ear covers toothbrush. They take care of kids very well too. Montreal to Istanbul flight was a newer plane. They are also not picky about a kilo or two overweight which is great. Per pay lounge in Istanbul is free for kids. For $21 you and your children can spend 6 hrs in an all you can eat snack lounge take a shower and recharge. The negatives were: They put me my wife and 3 yr old and 6 yr old daughters in completely separate seats in different rows for the 2nd leg. Istanbul airport is simply not large enough or updated enough to transit the volume of passenger its doing. I found the airport staff rude and unhelpful on a couple of occasions. I would still fly Turkish for flights that aren't via Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Turkish Airlines customer review

(United Kingdom)

We found it unacceptable being placed in a side room being used to re- charge batteries for electric vehicles! A large group of disabled passengers were left in this dreadful room. Only seating was non upholstered dropdown metal seats with a narrow gap between them. There was inadequate space to pass resulting in feet being stood on and legs being banged every time someone needed to pass. When we arrived in Manchester staff had forgotten to request wheelchairs. In all made to feel like third class citizens. Don't accept disabled passengers if you don't want to look after them. There was very little help for us on this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Netherlands)

Flew back with TK 1955 business class from Istanbul to Amsterdam in a very old 319. Awful plane so old and dirty. For business class it was indeed awful - normal economy seat with no entertainment at all.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Australia)

Flew JFK-MAN in late December after reading recent reviews I was very hesitant about choosing Turkish. They were the cheapest legacy airlines on this route besides the slight detour to Turkey I thought no problem. Being star gold check in at JFK was easy with no waiting was informed at check in that flight was delayed by an hour due to late arrival of previous flight. I had a 2 hour connection in Istanbul asked the check in lady whether it'll be a problem she said no problem plenty of time. Went into Lufthansa lounge as it was the better option of lounges very good quality food/drinks and very quiet. Only problem was no monitors for boarding I proceeded to boarding gate at the time on the boarding pass and there was a was slight delay. Ended boarded first aircraft was clean and in good condition A330-300. Sat in the first section of economy in window finally departed 2hours late due to traffic at JFK knew I'd be pretty lucky to make my next flight. In-flight service was great food good quality and plenty of drinks frequently. Only part I could fault was the size of the offerings was on the small side besides that FA where attentive and helped passengers in every way. I found the onboard chef a bit of a laugh with his hat and outfit but it is a good look and it's a unique product in the industry. I asked one flight attendant what was to happen with my connection when I arrived - no help just said plenty of flights to MAN daily. Arrival into IST was when my next flight was boarding I thought I might have a slight chance if gates were close arrived to a remote stand and we were bussed in. No one was there to help connecting passengers everyone had no idea where to go I eventually found the transfer desk. Was put on a flight 5 hours later no food vouchers offered or compensation or an apology. I used the 'amazing lounge' which would be great with about 50% less people the lounge was packed it was struggle to find a table or chairs. I tired to get some sleep somewhere but was unable to. Asked to use shower but there was a 4 hour wait I said ok because I had five hours got given a buzzer and waited. Finally boarded MAN flight A320 it was uneventful good in-flight entertainment staff were good but less happy than previous leg. Turkish Airlines in-flight product is very good but they really need to work on ground staff and transfers at IST after that flight I said never again purely because of the transfer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(United Kingdom)

Our flight out of Gatwick was delayed several hours and we were offered no explanation as to why. Some passengers said it was because Turkish Airlines had made errors with the seating numbers. The flight itself was fine but on landing in Istanbul we had already missed our onward connection to Bangkok because of the first delay. Turkish Airlines staff in Istanbul were rude not interested tutted and walked away from people who had been queuing for ages to be seen they left me and my family including my small son waiting around for 3 hours before we were told we'd have to be put up in a hotel for the night and they couldn't get us on another flight for 24 hours. We had to buy Turkish visa's to get out of the airport which we were assured would be refunded the next day this was a lie as we were told the next day that they don't do that. I'm not a complainer really well travelled and incredibly easy going but I have never seen anything like the hostility from staff in Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no