Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1565 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Turkish Airlines customer review

(France)

Flew last month Sao Paulo - Istanbul - Sharm el Sheikh - Cairo - Istanbul - Paris. All flights were on time. Staff and food very good. Maybe there is a lack of knowledge about the wines. Concerning the seats it depends on the aircraft. On the segment Sao Paulo - Istanbul it was an A340 with lie flat business seat which is not perfect for a 13 hours flight. The A319 between Istanbul and Sharm was like all European business class seats that means seats the same as in economy just a curtain between coach and business. Cairo - Istanbul A321 great seats 2X2 very comfortable for a 2 hours flight and the best seat was on the A330 between Istanbul and Paris. Full flat seat. A lot of room. Food was very good on all flights. A very good airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(South Africa)

CPT to LGW via IST in economy. Another great flight with Turkish. Comfortable seating on both flights. Helpful and pleasant staff. Special meal provided as requested. Transfer at Istanbul slow due to the need for UK pax to have additional security clearance. On time flights and easy boarding for both. Good fare so highly recommended. Baggage at LGW took a long time but that the fault of Gatwick airport rather than the airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(United States)

We flew IAH-IST-IAH in Business Class. The seat was extremely uncomfortable. The cabin temperature felt like a sauna. The food and the presentation was excellent. However the Flight Attendants did a very poor job attending to customers and keeping glasses filled. We had to continuously ask for another drink. The crew did not give the appearance of being approachable. Overall we were very impressed with their VIP Lounge and extremely disappointed with their check-in and onboard crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(United States)

Flew 11/23 from IAH-IST and 11/30 from IST-IAH. Crew was professional and attentive though more bells and whistles (warm cloth before meal "comfort" package with eyemask etc.) on the flight from Turkey to America than from America to Turkey. IFE was perfect. Though I appreciated the footrest this is not a comfortable seat. I tossed and turned for the 12 hour flight finding it impossible to get a wink. High marks for the food. I had the vegetarian option and it was delicious but I also eyed other menu items and they looked great. Positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Turkish Airlines customer review

(United States)

Flew from IAH-IST on November 23rd. Flight attendants yell from one side of the aircraft to the other while passengers try to rest. If this is Europe's Best Airline I can only imagine the other ones.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Netherlands)

IST-AMS A332. Friend and I were in the CIP lounge where the staff remind you to keep track of your own flight status. We had plenty of time arrived at the lounge 2.5hrs prior to departure. At 1.5hr prior to departure I went for a smoke and the flight status was not open. After 10mins when I returned the status was last call. This was a bus gate boarding and was really unsatisfactory. Beware of this. I would fly TK again but this was a terrible experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(South Africa)

Flew Istanbul - Tel Aviv return 09/11/2013 returned 16/11/2013. Fantastic flights which were largely fill in both directions. Food was first class and service very attentive. My first flight on Turkish and will definitely use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Turkish Airlines customer review

(China)

I flew to Istanbul and back to Shanghai. On the first leg the flight was delayed 1 hour. When boarding was completed the flight was delayed another 40 mins due to air traffic control. I found a travel kit and slippers on the seat. Inflight wi-fi was not working. Food was quite good but no Chinese meal. Cabin crew worked very quickly and cleaned the toilets regularly. It was very cold in the cabin no one paid attention to it. On the way back the flight was on time. The other things were almost the same. Cabin crew and ground handling agents at Istanbul airport worked fast but did not seem to want to communicate with customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Germany)

Whereas they claim to be Europe's best airline their ground services are appalling. My flight TK60 on 19 November to Kuala Lumpur was supposed to have left at 00.55 was delayed 6 hours. I landed in Istanbul at 22.20 from Germany to avail of the connecting flight. It was a nightmare to be stuck in Istanbul airport to face their most unprofessional and rude ground staff. A meal voucher was handed to me around 2.00 as though they were doing me a big favor. I have found their ground staff from security personnel to customer service very rude. Most airlines depend more on their economy passengers for profit. The rude attitude towards their economy passengers mar their slogan of being a 4 star airline. I will avoid Turkish airlines in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
3/10

Turkish Airlines customer review

(Turkey)

IST-GVA-IST. No problems except the utterly uncomfortable seats and the heat in the airplane. Although it is a short flight sitting 3+ hours in the their A320 seats is a torture the pitch must have been adjusted by the millimetre to squeeze in one or two more rows. Seats are hard and although I am of average height my knees toughed the front seat. The crew were as previously experienced on THY dull and not particularly friendly. Smiles are rare unfortunately. I do sometimes take this flight as it is the only direct connection between GVA and IST the option is with LX via ZRH but although it takes more time flying with Swiss is way more comfortable and you have a friendly crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no