Turkish Airlines

✅ Verified Review | Istanbul to Hatay. I wish to thank Turkish Airlines. I missed my plane and I couldnt catch my flight but the staff was kind enough to switch the ticket for me and help me complete my trip the same day. My flight was at 9am and it became 9pm, even if it is 12 hours later but they helped me not to suffer going back later.

✅ Verified Review | Los Angeles to Bucharest via Istanbul three weeks ago. My two bags were not delivered until now. I followed all the procedures requested, I sent all the information required for identification of my bags (including their photos and the lists of properties), I sent them a lot of emails, but no one gives me any news. I am shocked by the lack of involvement of the Claim Department staff in this case. I do not recommend this company.

✅ Verified Review | Flying Turkish Airlines is always a good if not great experience regardless of what class you are flying. But I have to say that what distinguishes TK from any other airline I have travelled with, and I do travel a lot for both work and leisure, is the customer service. It is absolutely exceptional. I have missed my flight with a different airline twice, because of the airport I flew out of and both times Turkish airlines saved my trip! Even though they were not responsible for the problems I had in the airports or with the airlines, because my connecting flights were through Turkish Airlines they were the people that got me on the next flight in a most convenient timeframe and manner. The first time I travelled with Turkish Airlines, the representative even booked a hotel for me, because I was a college student traveling to the US for the first time and I missed my flight with a different airline because of a long customs line in the airport. Not only that but they also rebooked my three connecting flights for the next day and provided all the information I would need to have a safe comfortable stay in a strange city. Bottom line, best customer service I have ever had. Keep doing what you are doing Turkish Airlines!

✅ Verified Review | Nairobi to Heathrow via Istanbul. The flight from Nairobi delayed by close to one hour and I almost missed my connecting flight to London. I was travelling with 2 suitcases both of which were missing when we got to London. One suitcase was delivered 4 days later and the other is still missing more than one week down the line. The airline does not give any updates on the progress of tracing the lost baggage and refers you to a robot site that has the same update "tracing continues check later for updates" for seven days. It is unfortunate I had booked a return flight, otherwise, I am not flying Turkish Airlines again!

✅ Verified Review | Amsterdam to Bangkok via Istanbul. In Amsterdam we got an upgrade because of an overbooked plane. We received our new boarding pass for seats 6J/6K, only 15 minutes before boarding started. When we wanted to board, the scanning system told our seats were changed back to economy. According to Turkish Airlines helpdesk, this is a normal procedure. To upgrade and downgrade whenever they want. It was not Turkish Airlines mistake, but from the handling company. Also in Istanbul, staff was not friendly at all! They ran away when we wanted to ask a question about this situation.

✅ Verified Review | Istanbul to Bangkok. After several positive flight experiences with Turkish Airlines, my last flight from Istanbul to Bangkok was very disappointing. The flight boarded, albeit somewhat chaotically, on time. Once all passengers were on board, we waited for about 1 hour before an announcement was made that the aircraft needed to be changed due to technical problems. That in itself was not a major problem, though somewhat of an inconvenience, however attention to safety was appreciated. Once we were back in the gate boarding area, there was only one ground agent who seemed to have no idea how to cope with the situation. No announcements were made. Once a new departure time was set for 2 hours later, we boarded a new aircraft. The cabin staff seem to have been affected by all of this, as our flight was now almost 3 hours delayed. After serving the meal they were nowhere to be seen for a long time, some left with empty meal trays for 1 hour before passengers had had enough and started clearing their own trays by bringing them to the galley. I made a comment about this inconvenience to the flight purser, who told me that he would have to "write me up" for making a complaint about the long wait time for clearing up after the meal service. I was disappointed by this attitude and treatment.

✅ Verified Review | Flew Dalaman to Istanbul Ataturk. Found the Business Class check-in tucked away in the corner of a seething departure hall. Showing my Gold card, I was politely and promptly checked in. I was told where to find the CIP lounge. In there it felt more like a school playground with children running noisily around in circles. Obviously not the fault of Turkish Airlines. Slight delay in boarding as the aircraft came in late. No boarding announcements made (until I boarded at least) but people just moved forward. One lady called out something in barely audible Turkish language, but nothing in English. Before take-off they showed the safety briefing on drop-down screens. Those screens then remained down, just showing the Turkish Airlines logo, throughout the flight. In fact they were still down as we got off the plane in Istanbul. After take-off the Captain explained and apologised for the delay. We were served a warm cheese and tomato roll with soft and hot drinks. In fact identical to the snack when I flew from Istanbul a few days earlier. But it was welcome and tasty and perfectly adequate for 11.30 pm. Two very smiling and friendly flight attendants served us. As we flew in circles the Captain announced a change in runway meant a further 15 minutes delay. We finally landed - with the only occupant in the row in front of me in his seat fully reclined. After landing we were told we could use our electronic devices so I looked at the flight path we had flown. It was certainly convoluted! We were taken by bus to the domestic terminal and all in all 30 minutes delay. I have not had a delayed Turkish Airlines flight for months so not a big deal for me.

✅ Verified Review | Billund to Delhi via Istanbul. On 29th July our travel from Billund via Istanbul was delayed by 24 hours due to heavy delay in first flight which resulted in missing next fligh.t We stuck at Istanbul airport with family and could not go out as we did not had working international credit card to get E-Visa. We had US Dollars in cash but there was no system at Istanbul airport to pay for E-Visa in cash. This resulted us spending 24 hours at airport with family and 1 year old baby. It was one of the worst experience we had. Ground staffs at Istanbul airport were very uncooperative.

✅ Verified Review | Brussels to Entebbe via Istanbul. Our train was delayed, but we arrived at the airport 80 minutes before our scheduled flight. The check-in area was very busy and confusing with several queues. We waited in the queue for 25 minutes to find out that we had been standing in the wrong queue, as there were two flights to Istanbul that day at similar times. We came to the check-in counter when the lady informed us that we are at the wrong counter and we are too late and check-in is already over. She then directed us to the Turkish Airline counter but he told us that he cannot help us. We pointed out that we only have two small carry-on bags and all we need is a boarding pass (and we still had 50 minutes to departure). He refused with a smirk adding that that's not his problem. We ended up spending thousands of Euros for our new tickets, paying for a hotel, and changing the schedule of our trip and all of it was unnecessary. We understand that there are strict airline policies and passengers need to arrive to check-in on time. All we needed was for someone to issue us tickets.

✅ Verified Review | Algiers to Dubai via Istanbul. Stsrted at the check in where I had to wait 1,5 hour in line to just drop off my bag although I had checked in online, due to slow staff, who not only took at least 10 minutes to check in a passenger but also had no idea about the seats on the plane and I was given a wrong seat in result. The flight was also delayed 60 mins. My wife traveled the same route in August and both her flights were delayed 1 hour and she wasn't given a protective bag for the stroller although she was promised to recieve it at the plane entrance and she did not get the seat that has a child bassinet.