Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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2/10

"delayed by 24 hours"

(Denmark)

Verified Review | Billund to Delhi via Istanbul. On 29th July our travel from Billund via Istanbul was delayed by 24 hours due to heavy delay in first flight which resulted in missing next fligh.t We stuck at Istanbul airport with family and could not go out as we did not had working international credit card to get E-Visa. We had US Dollars in cash but there was no system at Istanbul airport to pay for E-Visa in cash. This resulted us spending 24 hours at airport with family and 1 year old baby. It was one of the worst experience we had. Ground staffs at Istanbul airport were very uncooperative.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBillund to Delhi via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



14th August 2017 : Turkish Airlines response

Hi, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedbacks by visiting the link: bit.ly/thy_form Respectfully yours.

1/10

"need to arrive to check-in on time"

(Luxembourg)

Verified Review | Brussels to Entebbe via Istanbul. Our train was delayed, but we arrived at the airport 80 minutes before our scheduled flight. The check-in area was very busy and confusing with several queues. We waited in the queue for 25 minutes to find out that we had been standing in the wrong queue, as there were two flights to Istanbul that day at similar times. We came to the check-in counter when the lady informed us that we are at the wrong counter and we are too late and check-in is already over. She then directed us to the Turkish Airline counter but he told us that he cannot help us. We pointed out that we only have two small carry-on bags and all we need is a boarding pass (and we still had 50 minutes to departure). He refused with a smirk adding that that's not his problem. We ended up spending thousands of Euros for our new tickets, paying for a hotel, and changing the schedule of our trip and all of it was unnecessary. We understand that there are strict airline policies and passengers need to arrive to check-in on time. All we needed was for someone to issue us tickets.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrussels to Entebbe via Istanbul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



14th August 2017 : Turkish Airlines response

Hi, we are sorry to hear about this experience. The latest time to have the boarding pass is 60 minutes before the scheduled departure time of your flight. However, If you send us your experience through the link: bit.ly/TA-FormEN, we will investigate and get back to you with detailed information.

3/10

"I was given a wrong seat"

(United Arab Emirates)

Verified Review | Algiers to Dubai via Istanbul. Stsrted at the check in where I had to wait 1,5 hour in line to just drop off my bag although I had checked in online, due to slow staff, who not only took at least 10 minutes to check in a passenger but also had no idea about the seats on the plane and I was given a wrong seat in result. The flight was also delayed 60 mins. My wife traveled the same route in August and both her flights were delayed 1 hour and she wasn't given a protective bag for the stroller although she was promised to recieve it at the plane entrance and she did not get the seat that has a child bassinet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlgiers to Dubai via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



8th August 2017 : Turkish Airlines response

Hi, we would like to indicate that the matter you have expressed has been caused for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Our Airport staff is always trying to their best to avoid the crowded but unfortunately, that is not possible sometimes. The seats are only guaranteed when you got your boarding pass even if you did your online check-in. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

10/10

"courteous, friendly service"

(Norway)

Verified Review | Turkish Airlines once again pulled off an excellent inflight service on a very short domestic flight from Istanbul to Izmir. With a flight time of only 42 minutes they still managed to serve a fully booked Business Class cabin a hot meal on real china with dessert and beverages - and all with courteous, friendly service. Most carriers in Europe and the US wouldn't offer anything on such a short route. The IFE system was of good quality, however headphones were not provided. For those that had, personal headphones worked fine. Well done, Turkish Airlines, for putting service back into airline travel!
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteIstanbul to Izmir
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



8th August 2017 : Turkish Airlines response

Dear Randal, we cheerily read your nice comments about our in-flight service, which is really appreciated. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.

10/10

"surprised by the outstanding service"

(Norway)

Verified Review | Although the use of an older aircraft on this route was initially a disappointment (Oslo to Istanbul), I was once again pleasantly surprised by the outstanding service provided by Turkish Airlines cabin crew. The meal, drink selection, and service were excellent. Even though there was no inflight entertainment system, business class passengers were provided with their personal tablets to watch movies and listen to music. Once again - a great flight and great service on Turkish Airlines!
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteOslo to Istanbul
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"disappointed by online booking"

(Thailand)

Verified Review | Bangkok to Tunis via Istanbul. Very disappointed by their online booking system. When I booked my ticket online I have choosen to pay the most expensive rate to get a flexible ticket for which I could change the date and re-issue the ticket for free. (At least that's what was written). It has to be said that I never had the possibility to choose the Class within the Business Class. Then few days later when I have requested to change the date of my return flight (bring it one day earlier) , I have been asked to pay 500€ (15% of the complete ticket value) because the fare was different. This was never mentionned during the booking....
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Tunis via Istanbul
Date FlownJuly 2017
Ground Service 12345
Value For Money 12345
no



2nd August 2017 : Turkish Airlines response

Dear, we sadly read your post and would like to thank you for contacting and informing us about your experience. If you send us your precious experience through the link: http://bit.ly/TK-FeedbackForm, we will investigate and get back to you with detailed information.Thank you for your company on our journey to make Turkish Airlines better during your travels. Globally yours.

9/10

"have high levels of service"

(United Arab Emirates)

Verified Review | Zurich to Dubai via Istanbul. Punctual boarding in Zurich on a clean and new looking 321-200 with winglets. Seats were black and red, very modern looking and up to date touchscreen and sound AVOD. Crew worked non stop on 2 hour 30 minute flight, excellent food and drinks, wines and spirits offered. Turkish Airlines have invested in high quality product but also have a young flight crew who work hard and have high levels of service. The connection at Istanbul was tight but worked. We were bused out in pouring rain to remote stand 777-00 and a packed flight left on time. Crew again offered good food, this time beef kofte and rice, offered spirits and wine, tirelessly worked on this night flight.
AircraftA321-200 / Boeing 777-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZurich to Dubai via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



27th July 2017 : Turkish Airlines response

Hi, your valuable feedback regarding your experience is really important for us and we are happy to read these comments which mean that we are going in the right direction. We always try hard to develop our service quality and such beautiful words makes us really happy. Thank you for choosing Turkish Airlines on your flights. With our warmest regards.

9/10

"I was happy with the service "

(Australia)

Verified Review | Moscow to Bangkok via Istanbul. Quick and efficient check in at Vnukovo Airport. However no priority lane at the airport and very slow processing of my exit from Russia meant that I nearly missed the flight. First sector had reclining seats. Cabin service was good and the meal was good. The second sector was a week later from Istanbul to Bangkok. The check in was efficient and fast, there was a special clearance lane for Turkish Airlines passengers (different to the normal fast track for other airlines and this lane fed straight into the lounge). The plane was a little late taking off and there seemed to be no hurry with the meal service, a pity as I would rather have slept straight away and just had breakfast. The food and wine on the plane was good. The bed was comfortable and I slept well. There was a priority lane service but not used as there was no queue in Immigration.My luggage was the first off - there has been a problem where two or more sectors are flown but not on this occasion. I was happy with the service and will continue to fly Turkish airlines.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMoscow to Bangkok via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



27th July 2017 : Turkish Airlines response

Dear Alan, First of all, thank you again for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

8/10

"I had adequate legroom"

(Australia)

Verified Review | Istanbul to Tel Aviv return. Quick efficient check in for both Istanbul (economy class) and Tel Aviv (business class, because I was changing to Business Class from Istanbul). The bag was priority checked through to Bangkok and was first off the flight in Bangkok. Both flights left and landed on time and a light meal served on both flights despite being only two hours long. Seats were okay and I had adequate legroom. Toilets were clean.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Tel Aviv
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



27th July 2017 : Turkish Airlines response

Dear Alan, your words mean the world to us. It's a proud to host such valuable passengers. Our aim is always to make you feel comfortable like you're at home. We claim to serve you better on each of your new flight. With our kindest regards.

10/10

"really a great airline"

(Australia)

Verified Review | Bangkok to Istanbul. Business Class was great. Food was excellent, service is fine (not as good as Qatar Airways or Singapore Airlines but still very good). Business Class seats are comfortable and can be transformed in a bed. Turkish Airlines is really a great airline.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



17th July 2017 : Turkish Airlines response

Dear Franck, first and foremost, we would like to thank you for your nice comments regarding our services. We are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. By presenting special meals with the highest degree of quality and consistency, Turkish Airlines aims to make your travel a memorable one, besides making you feel like a special guest on our flights. We are looking forward to hosting you in your next voyage with our friendly staff and high-quality service. Thanks for choosing Turkish Airlines on your flights. Globally yours.