"the experience is always top notch"
R Simpson (United States)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York JFK to Paris CDG via Istanbul |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
4th September 2017 : Turkish Airlines response
Hats off for the amazing comment! You really made our day. We couldn't be happier you received a good service on your flight. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our services and colleague who has displayed our service understanding to you in the best way. Wishing to accompany you during your travels for many more years to come, please accept our regards.
"We love Turkish Airlines"
D Lacey (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Manchester to Ercan via Istanbul |
Date Flown | April 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st August 2017 : Turkish Airlines response
Thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"crew polite and courteous"
2 reviews D Rayhada (Indonesia)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Jakarta to Sao Paulo via Istanbul |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st August 2017 : Turkish Airlines response
Hi, your words mean the world to us. It is our pleasure to host such a valuable passenger like you. Our aim is always to make you to feel comfortable like you're at home. We claim to serve you better on each of your new flight our esteemed passengers with a superior level of service under present conditions. We consider our passengers' feedback as the most valuable help to ameliorate our service. We are looking forward hosting you in your next voyage with our staff and high-quality service. Thanks for choosing Turkish Airlines on your flights. Globally yours.
"wish to thank Turkish Airlines"
Nihal Saloum (Turkey)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Hatay |
Date Flown | August 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st August 2017 : Turkish Airlines response
Dear Nihal, your valuable feedback regarding our staff is really important for us to improve our service and we are happy to read these comments which mean that we are going in the right direction. We always try hard to develop our quality with our staff and such beautiful words makes us really happy. Thank you for choosing Turkish Airlines on your flights. With our warmest regards.
"I do not recommend this company"
1 reviews Claudia Marin (Romania)
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Bucharest via Istanbul |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st August 2017 : Turkish Airlines response
Hi Claudia, we understand that you're upset and we want to apologize for the inconvenience caused on your missing baggage. Our colleague replies as quickly as they can and try their best to locate it. Please be assured we will be trying to get this back to you asap – we appreciate how frustrating this must be. Best regards.
"best customer service"
Zuhro Sohibova (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Dushanbe via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st August 2017 : Turkish Airlines response
First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. Wishing to accompany you during your travels for many more years to come, please accept our regards.
"2 suitcases which were missing"
M Gullungi (Kenya)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Nairobi to Heathrow via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
21st August 2017 : Turkish Airlines response
Hi, we sadly read your post. We ask for you to accept our regret at the unpleasant situation you have experienced. You may contact one of our social media channels so they can help you further getting more updates about your case. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels. With our kindest regards.
"seats were changed back to economy"
D Reegin (Belgium)
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Bangkok via Istanbul |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th August 2017 : Turkish Airlines response
Hi, we sadly read your post. We ask for you to accept our regret at the unpleasant situation you have experienced. We would like to investigate the situation. Kindly fill the form using your flight details via the link: bit.ly/TA-FormEN .Thank you.
"last flight very disappointing"
12 reviews Randal Frivold (Thailand)
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Bangkok |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th August 2017 : Turkish Airlines response
Hi, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. Unfortunately, unexpected issues may occur in the aviation industry, and we would like to share with you the fact that some of these happen outside our control. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. We will make sure that the staff who served during your flight to be warned if you send us your flight details and your valuable review via this link: bit.ly/thy_form we will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"smiling, friendly flight attendants"
Michael Asher (Turkey)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dalaman to Istanbul Ataturk |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th August 2017 : Turkish Airlines response
Hi, thank you for your comments about your recent experience with us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers. Hope to see you soon again. Best regards.