Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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10/10

"the experience is always top notch"

(United States)

Verified Review | Flew New York JFK to Paris CDG via Istanbul. Long Transatlantic flights can be tough but with Turkish Airlines the experience is always top notch. Both flights were on time. Meal service was exceptional (for today's airline standards) plus the amenity kit in economy class with socks, slippers, toothpaste and lip balm in it is a nice touch. Wide variety of inflight entertainment from all over the world. Cabin crew were caring, courteous, smiling and always professional. Keep it up, Turkish Airlines!
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Paris CDG via Istanbul
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



4th September 2017 : Turkish Airlines response

Hats off for the amazing comment! You really made our day. We couldn't be happier you received a good service on your flight. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our services and colleague who has displayed our service understanding to you in the best way. Wishing to accompany you during your travels for many more years to come, please accept our regards.

10/10

"We love Turkish Airlines"

(United Kingdom)

Verified Review | Manchester to Ercan via Istanbul. We are flying again in September and for various reasons wanted to change dates. The customer service operator was exceedingly sympathetic and helpful and while I was on the phone he exceeded my expectations and did more than I could have asked. I now have exactly what I wanted at no extra cost. We love Turkish Airlines and always use them if we can.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Ercan via Istanbul
Date FlownApril 2017
Ground Service 12345
Value For Money 12345
yes



21st August 2017 : Turkish Airlines response

Thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

8/10

"crew polite and courteous"

(Indonesia)

Verified Review | Jakarta to Sao Paulo return via Istanbul with Boeing 777-300ER in Business Class. I felt that the entertainment screen is quite small, it is adequate but would be great if we could enjoy larger screen size. Food options were satisfying and presentation was nice thanks to Do&Co catering. It would be great if they offer flexibility to their pax to be able to opt to dine whenever they wish (not only in a designated meal service time). This is particularly for the red-eye flight like Sao Paulo-Istanbul which depart at 3am and a meal was served just after take off. Cabin crew polite and courteous especially Indonesian-bound flight. Lounge at Istanbul was great with many food selections but much fewer when you departing late at night. One most point that need to be improved is the boarding arrangement at the Departure Gate especially for Business Class Passengers ! There was indeed a special Line for business class pax but mostly were blocked by the long economy pax queue that we had to struggle to find the dedicated line for business class pax.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteJakarta to Sao Paulo via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



21st August 2017 : Turkish Airlines response

Hi, your words mean the world to us. It is our pleasure to host such a valuable passenger like you. Our aim is always to make you to feel comfortable like you're at home. We claim to serve you better on each of your new flight our esteemed passengers with a superior level of service under present conditions. We consider our passengers' feedback as the most valuable help to ameliorate our service. We are looking forward hosting you in your next voyage with our staff and high-quality service. Thanks for choosing Turkish Airlines on your flights. Globally yours.

8/10

"wish to thank Turkish Airlines"

(Turkey)

Verified Review | Istanbul to Hatay. I wish to thank Turkish Airlines. I missed my plane and I couldnt catch my flight but the staff was kind enough to switch the ticket for me and help me complete my trip the same day. My flight was at 9am and it became 9pm, even if it is 12 hours later but they helped me not to suffer going back later.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Hatay
Date FlownAugust 2017
Ground Service 12345
Value For Money 12345
yes



21st August 2017 : Turkish Airlines response

Dear Nihal, your valuable feedback regarding our staff is really important for us to improve our service and we are happy to read these comments which mean that we are going in the right direction. We always try hard to develop our quality with our staff and such beautiful words makes us really happy. Thank you for choosing Turkish Airlines on your flights. With our warmest regards.

2/10

"I do not recommend this company"

(Romania)

Verified Review | Los Angeles to Bucharest via Istanbul three weeks ago. My two bags were not delivered until now. I followed all the procedures requested, I sent all the information required for identification of my bags (including their photos and the lists of properties), I sent them a lot of emails, but no one gives me any news. I am shocked by the lack of involvement of the Claim Department staff in this case. I do not recommend this company.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Bucharest via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



21st August 2017 : Turkish Airlines response

Hi Claudia, we understand that you're upset and we want to apologize for the inconvenience caused on your missing baggage. Our colleague replies as quickly as they can and try their best to locate it. Please be assured we will be trying to get this back to you asap – we appreciate how frustrating this must be. Best regards.

10/10

"best customer service"

(United States)

Verified Review | Flying Turkish Airlines is always a good if not great experience regardless of what class you are flying. But I have to say that what distinguishes TK from any other airline I have travelled with, and I do travel a lot for both work and leisure, is the customer service. It is absolutely exceptional. I have missed my flight with a different airline twice, because of the airport I flew out of and both times Turkish airlines saved my trip! Even though they were not responsible for the problems I had in the airports or with the airlines, because my connecting flights were through Turkish Airlines they were the people that got me on the next flight in a most convenient timeframe and manner. The first time I travelled with Turkish Airlines, the representative even booked a hotel for me, because I was a college student traveling to the US for the first time and I missed my flight with a different airline because of a long customs line in the airport. Not only that but they also rebooked my three connecting flights for the next day and provided all the information I would need to have a safe comfortable stay in a strange city. Bottom line, best customer service I have ever had. Keep doing what you are doing Turkish Airlines!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Dushanbe via Istanbul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



21st August 2017 : Turkish Airlines response

First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. Wishing to accompany you during your travels for many more years to come, please accept our regards.

3/10

"2 suitcases which were missing"

(Kenya)

Verified Review | Nairobi to Heathrow via Istanbul. The flight from Nairobi delayed by close to one hour and I almost missed my connecting flight to London. I was travelling with 2 suitcases both of which were missing when we got to London. One suitcase was delivered 4 days later and the other is still missing more than one week down the line. The airline does not give any updates on the progress of tracing the lost baggage and refers you to a robot site that has the same update "tracing continues check later for updates" for seven days. It is unfortunate I had booked a return flight, otherwise, I am not flying Turkish Airlines again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNairobi to Heathrow via Istanbul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



21st August 2017 : Turkish Airlines response

Hi, we sadly read your post. We ask for you to accept our regret at the unpleasant situation you have experienced. You may contact one of our social media channels so they can help you further getting more updates about your case. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels. With our kindest regards.

5/10

"seats were changed back to economy"

(Belgium)

Verified Review | Amsterdam to Bangkok via Istanbul. In Amsterdam we got an upgrade because of an overbooked plane. We received our new boarding pass for seats 6J/6K, only 15 minutes before boarding started. When we wanted to board, the scanning system told our seats were changed back to economy. According to Turkish Airlines helpdesk, this is a normal procedure. To upgrade and downgrade whenever they want. It was not Turkish Airlines mistake, but from the handling company. Also in Istanbul, staff was not friendly at all! They ran away when we wanted to ask a question about this situation.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bangkok via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



14th August 2017 : Turkish Airlines response

Hi, we sadly read your post. We ask for you to accept our regret at the unpleasant situation you have experienced. We would like to investigate the situation. Kindly fill the form using your flight details via the link: bit.ly/TA-FormEN .Thank you.

5/10

"last flight very disappointing"

(Thailand)

Verified Review | Istanbul to Bangkok. After several positive flight experiences with Turkish Airlines, my last flight from Istanbul to Bangkok was very disappointing. The flight boarded, albeit somewhat chaotically, on time. Once all passengers were on board, we waited for about 1 hour before an announcement was made that the aircraft needed to be changed due to technical problems. That in itself was not a major problem, though somewhat of an inconvenience, however attention to safety was appreciated. Once we were back in the gate boarding area, there was only one ground agent who seemed to have no idea how to cope with the situation. No announcements were made. Once a new departure time was set for 2 hours later, we boarded a new aircraft. The cabin staff seem to have been affected by all of this, as our flight was now almost 3 hours delayed. After serving the meal they were nowhere to be seen for a long time, some left with empty meal trays for 1 hour before passengers had had enough and started clearing their own trays by bringing them to the galley. I made a comment about this inconvenience to the flight purser, who told me that he would have to "write me up" for making a complaint about the long wait time for clearing up after the meal service. I was disappointed by this attitude and treatment.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Bangkok
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



14th August 2017 : Turkish Airlines response

Hi, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. Unfortunately, unexpected issues may occur in the aviation industry, and we would like to share with you the fact that some of these happen outside our control. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. We will make sure that the staff who served during your flight to be warned if you send us your flight details and your valuable review via this link: bit.ly/thy_form we will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

8/10

"smiling, friendly flight attendants"

(Turkey)

Verified Review | Flew Dalaman to Istanbul Ataturk. Found the Business Class check-in tucked away in the corner of a seething departure hall. Showing my Gold card, I was politely and promptly checked in. I was told where to find the CIP lounge. In there it felt more like a school playground with children running noisily around in circles. Obviously not the fault of Turkish Airlines. Slight delay in boarding as the aircraft came in late. No boarding announcements made (until I boarded at least) but people just moved forward. One lady called out something in barely audible Turkish language, but nothing in English. Before take-off they showed the safety briefing on drop-down screens. Those screens then remained down, just showing the Turkish Airlines logo, throughout the flight. In fact they were still down as we got off the plane in Istanbul. After take-off the Captain explained and apologised for the delay. We were served a warm cheese and tomato roll with soft and hot drinks. In fact identical to the snack when I flew from Istanbul a few days earlier. But it was welcome and tasty and perfectly adequate for 11.30 pm. Two very smiling and friendly flight attendants served us. As we flew in circles the Captain announced a change in runway meant a further 15 minutes delay. We finally landed - with the only occupant in the row in front of me in his seat fully reclined. After landing we were told we could use our electronic devices so I looked at the flight path we had flown. It was certainly convoluted! We were taken by bus to the domestic terminal and all in all 30 minutes delay. I have not had a delayed Turkish Airlines flight for months so not a big deal for me.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDalaman to Istanbul Ataturk
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



14th August 2017 : Turkish Airlines response

Hi, thank you for your comments about your recent experience with us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers. Hope to see you soon again. Best regards.