"impressed with hard products "
Halim Abd Karim (Malaysia)
Aircraft | A330 / Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Kuala Lumpur via Istanbul |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
18th September 2017 : Turkish Airlines response
First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve our goal. We have shared your opinions on our service quality and about the seat pitch with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"expected to be able to sleep"
Justin Clark (Saudi Arabia)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Riyadh via Istanbul |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
11th September 2017 : Turkish Airlines response
Hi, first and foremost, we would like to indicate our sincere apologies for the trouble you had. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation.
"Food was very good with options"
Anders Pedersen (Vietnam)
Aircraft | Boeing 777-300ER + A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Hong Kong to Copenhagen via Istanbul |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th September 2017 : Turkish Airlines response
Dear Anders, First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"no announcement about connection "
Xanthi Menounou (Greece)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Athens to Budapest via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
11th September 2017 : Turkish Airlines response
Dear Xanthi, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedbacks by visiting the link: bit.ly/thy_form Respectfully yours.
"agent unexperienced and arrogant"
1 reviews Raphael Goossens (Belgium)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Brussels to Istanbul |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
11th September 2017 : Turkish Airlines response
Dear Raphael, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the cabin and airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours. So for further investigation of your unsatisfied experience, kindly ask you to leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with a detailed explanation.
"need to improve the service"
Ezequiel Fumo (Argentina)
Aircraft | Boeing 777-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Buenos Aires to Barcelona via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
4th September 2017 : Turkish Airlines response
Hi Ezequiel, thank you for your feedback. It is so much appreciated. We are glad that you enjoyed out Bussiness Class service also we would like to indicate that Turkish Airlines' aim is always to improve our service. With our kindest regards.
"seat reservations not honoured"
K Mayle (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dammam to London via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
4th September 2017 : Turkish Airlines response
Hi, we wish to thank you for delivering your opinions and give us a chance to efface the unfavorable Turkish Airlines experience of yours. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. As Turkish Airlines, we aim to provide flawless service to all of our passengers equally but sadly, we were unable to do so for you during your journey from Dammam to London. We would like to apologize for the inconvenience that you have met and the dissatisfaction. Once again, we would like to share our sincere apologies for the stress and undesirable situations you have experienced. If you wish to send us your precious feedbacks via bit.ly/TA-FormEN we will for sure evaluate and get back to you. Best regards.
"food, entertainment, seats were great"
K Samuels (Netherlands)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Istanbul to Amsterdam |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
4th September 2017 : Turkish Airlines response
Hi, we are really glad to read these valuable comments of yours. Also, we would like to indicate that Turkish Airlines' aim is always to improve the service and based on this, your feedback will be studied by the proper unit. With our kindest regards.
"the crew that could be little bit better"
15 reviews Pavel Moravec (Czech Republic)
Aircraft | A321-200 and Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Prague to Antalya via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
4th September 2017 : Turkish Airlines response
Dear Pavel, we cheerily read your nice comments about our in-flight service, which is really appreciated. On our flights, we always would like to provide a wide selectional in flight entertainment inasmuch as the convenience of our passengers as we would like you to be sure that your feedback will be shared with the proper unit to work on it. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.
"lock of our suitcase was damaged"
M van der Sanden (Netherlands)
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Brussels via Istanbul |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
4th September 2017 : Turkish Airlines response
Hi, we would like to indicate that the matter you have expressed has been causing for great regret for us. The efforts of Turkish Airlines are directed towards providing our esteemed passengers with a superior level of service under present conditions. We consider our passengers' constructive criticism as the most valuable help to ameliorate our service. In consequence of this check, we regrettably found out that you were not given the service of the quality we target to give you at each level. We strive to ensure that each one of our workmates becomes a perfect brand representative with a professional service understanding. Notwithstanding, we apologize for failing to meet your rightful expectations and causing you dissatisfaction. In line with this, please be informed that your criticism has been conveyed to section concerned in order to achieve a more customer caring attitude. We apologise once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels. With our kindest regards.