Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1508 reviews
5/10
3 star Skytrax Rating
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9/10

Turkish Airlines customer review

(Australia)

Milas/Bodrum to IST at the end of October. The airport at Milas seems relatively new. Check in staff pleasant and efficient. Lounge was good for a regional airport. Cabin crew very good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United Kingdom)

Tel Aviv - Istanbul - Edinburgh. Both flights on older 737s - very little leg room IFE on small overhead screens too far away to see. I think IFE on the (short) Tel Aviv - Istanbul sector was a documentary about golf. Food on the Tel Aviv - Istanbul leg was a cold chicken salad Istanbul - Edinburgh was a warm breakfast. No choice. Service good. Flights early/punctual. Generally okay - much cheaper than the competition.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(United Kingdom)

Flew Manchester to Bangkok on 30 October in Business class flights departed and arrived on time very comfortable and excellent seat pitch throughout food was plentiful and very tasty. Cabin crew although very professional were not that over friendly. Overall a wonderfully relaxed experience and highly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Turkey)

Istanbul - Venice return. Both flights comfortable and on time with reasonable leg room. Having the seat-back screen and the movie playing right up to touchdown on the return flight was something new for us on this airline. The food as is usual with Turkish was very good and the service was good too although I wish they'd relax and be a bit more smiley. My husband needed a wheelchair with very little notice and they and both airports coped very efficiently and with kindness.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Turkish Airlines customer review

(United States)

Flew JFK to IST to KTM on Oct 9th and returned on Oct 26 2013. The flight from JFK was late night scheduled 11.55pm but told from ticket counter check in that flight will be delayed 45 minutes. Actual delay was more than an hour. The staff service was poor. We arranged a special meal for my son but the food never came. We asked for it but they were talking each other and never communicated to us. We instead asked for regular meal for my son. Staff service from KTM to IST to JFK was horrible. We asked for water and it never came. We had to ask staff give us something to drink. The food was very bad and we were hungry for most of the time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United States)

Worst Customer Service. The trip to Istanbul went without a hitch. The trip from Istanbul to Barcelona was delayed. Their customer service is quite horrible. Handling of the baggage is poor and the response from the airport staff and their centralized customer service is terrible. If I had to fly again I would pay a premium and fly United or an alternate airline. I do have to admit that the food was great on the flight. The conditions on the bathrooms was quite appalling as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United States)

IKA to IST and IST to Milan and return AMS to IST and IST to IKA in the last month. Seats was very small and uncomfortable. Food served onboard was very bad and I didn't eat anything. Not satisfied with this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Turkish Airlines customer review

(United Kingdom)

Edinburgh - Istanbul - Tel Aviv 18 October. EDI-IST flight on a very modern Boeing 737 lots of legroom (I'm 1.92m/6'3" tall). Choice of hot meal IFE individual screens service okay. IST-TLV not so good - older Airbus A321 very cramped. The passenger in front of me simply had no room to recline his seat (and he tried). Food disappointing - cold chicken salad no choice. IFE individual screens.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(United Kingdom)

Flew LHR to IST and return in last few days. Both legs on A321. Outward aircraft modern with excellent in flight entertainment surprisingly good really for a European flight. Return flight on older aircraft with no seat back tv but service was polite and food of decent quality. Both flights on time (in fact slightly early) and I can see why they have a good reputation. Impressed and will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Turkish Airlines customer review

(United Kingdom)

Brutal service experience. IST to LHR. Family of 4 with young children. Seats not assigned together (over rode the Travel Agent request). Staff told me it was my problem. Said I had to negotiate seat moves onboard. Departure gate staff appear to be contracted out so don't really care. Not sure why they are part of Star Alliance as they don't seem to care about Star Alliance patrons either. The experience was only made worse by some flight attendants who didn't seem to care much for courtesy and politeness with passengers. Strongly recommend using an alternative to travel to/from Turkey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no