Turkish Airlines

✅ Verified Review | Istanbul to Washington. Turkish Airlines is still good. The catering on board is suffering from bean counter recommendations. Gone are the days when Business Class food on board Turkish Airlines was exceptional. Now it is ordinary. It is sad to see such short sighted measures being implemented which may have a long lasting impact on the airline's reputation. The flight was on time but the airplane was old. It was clean but the age showed. The most outstanding aspect of the flight was the crew. They were helpful, pleasant, attentive, and friendly. One crew member kept bringing me tea (without my asking) while I worked for about six hours. She always had a pleasant smile throughout the trip. I wrote this review to ensure that the crew's effort did not go unnoticed.

✅ Verified Review | London to Manila return via Istanbul. Check in was very quick we checked in 3 large suitcases with our 80kgs combined allowance we also had two carry on trolley cases a rucksack and suit holder asked if we could check in the rucksack to save dragging it around with us even though we were on the check in limit, yes sir no problem. Spent time in the business class lounge to wait for boarding. Arrived at the boarding gate checked through boarded the plane first. Flight London to Istanbul was 4 hours approx, seat was very comfortable flight attendants very good and spoke perfect English. There was a chef who came round and took our order for our meal. The food was excellent. IFE was good but not great could do with upgrading but acceptable. We arrived in Istanbul on time and were bussed to the terminal business class passengers were off the plane first and had there own bus. we had about two hours. so spent time in the Turkish Airlines Lounge then headed to our gate to board our plane for Manila. this is the only fault I found with this trip. There was no business class priority boarding just everybody trying to to get through the check in and only one member of staff checking tickets and passports absolutely ridiculous it was mayhem finally got through the check in and were last to board a waiting bus (I would not have liked to be first on the bus) to take us to the aircraft. We were welcomed on board by the flight attendants and given a pre flight drink and our suit holder was hung up for us. The seats were comfortable and spacious and turned into a flatbed with the ottoman at the foot and for once I actually slept during the flight which is a rarity for me. The IFE was the same as mentioned before Our section of the business cabin had 28 seats which less than half were occupied. Flight attendants were very attentive spoke perfect English. The chef came round asked to fill out a menu card for our breakfast at the end of our flight and also took our order for our meal again it was a fantastic meal the best we have had in the air. We were a little late taking off from Istanbul for our 12 hour flight but still arrived at Manila 1 hour early. We were first off the plane through immigration got to the carousel to pick our luggage our 4 bags because of the priority tags were in the first 10 bags we were out of Manila airport 25 minutes after getting off the plane. Our return trip was just as good if not better as the boarding situation for the London flight at Istanbul was much better organised. Would I use this airline again, most definitely.

✅ Verified Review | Houston to Odessa via Istanbul. October 25th 2017 my mother supposed to fly Houston to Istanbul. It was cancelled for some technical reason. She was already in the airport, when the flight got delayed and cancelled later on. She spent 8 hours in the airport, from 7pm till 3am, was inside the plane for 1,5 hour and then got kicked out with everyone else. No one offered any complementary food, water wasn’t given. Somehow at 3:30 am they provided the hotel, but she had to share it with the other 2 passengers not related to each other. The transport wasn’t provided, so she had to pay for taxi from her own. By 11 am the hotel told them to check out. She left hotel and took taxi back to the airport. Only business class was take care of. We spent another 5 hours in the airport waiting for some news. At 5 pm they opened check in for another flight. After all this long upsetting time the new flight got delayed again! For another 1,5 hours. I'm not sure if they rebooked her for next flight from Istanbul to Odessa, I hope there it will be okay. The company doesn’t care about customers at all, will definitely never use it again

✅ Verified Review | Manchester to Johannesburg, SA via Istanbul. Very disappointed with this airline. My husband and I flew out separately and returned together. I opted for vegetarian meal as I cannot tolerate spicy food, only to receive Ratatouille made with chili sauce and a stuffed chilli for breakfast. I could not get the TV monitor out from the side of the seat, and my request for help was ignored. Same thing happened with my husband with his TV monitor. Return trip - very hot plane and our request for extra water with ice was ignored. Staff were sullen and unresponsive - both inflight and at Artatuk Airport. Needless to say, will not be using this airline again. Have written to complain, to date - no reply.

✅ Verified Review | Athens to Singapore via Istanbul. I saw a bug on top my screen on the seat in front of me, grabbed the serviette to squash it and it looked like a tick. The meals were disappointing as I requested oriental vegetarian but given vegetarian meal and was told it’s the same. How is that so when the name printed on the meal sticker is not my name?

✅ Verified Review | Istanbul to Athens. My boyfriend and I booked multiple destination flights with Turkish Arline. We departed from Los Angeles to Istanbul, stayed for 1 night, and then had a flight from Istanbul to Athens. We were not able to check-in in their website or app, because of website problems, we arrived 2.5 hours early to the airport early, asked for help, but we were sent to the wrong line, by airport staff. By the time we got to the front of the check-in line, we were told that we could no longer check-in, because our flight was departing in 50 minutes. We were sent to the cashiering department and asked to pay $950 per person for a flight that was 1.5 hour long and listed online for $120 dollars per person. They stated that if we didn't buy the tickets through them, we would not be able to use the rest of our booked flights. My boyfriend panicked and paid, we wrote a complain in the Turkish Arline website; asking for a refund for the extra $950 we paid, per person. But they denied our petition without an explanation to address my initial complaint.

✅ Verified Review | Montreal to Istanbul on Turkish Airlines. Quick check-in and boarding. The hard product is comfortable but lacks privacy due to 2x2x2 configuration of the business class cabin which means no direct aisle access for all seats. The FA's were pleasant and professional although their English was not very good. Food quality was average and below their historical standards. Toilets were kept reasonably clean and tidy throughout the journey. IFE had many choices but list of films needed an update with very few recent releases. Flight left on time and arrived a full hour ahead of schedule. The disembarkation via buses remains a total nuisance and mystery as there were plenty of vacant air bridges. Overall a decent experience but the business class product is inferior to the Gulf and Southeast Asian carriers.

✅ Verified Review | Gatwick to Antananarivo via Istanbul on Turkish Airlines. Expensive ticket gave us flat beds and reasonable food but unable to sleep in business class cabin due to clattering banging and shouting from the galley area practically all the time the lights were out for sleep time! Dreadful experience . At Istanbul business lounge huge but only 6 ladies toilets and a 3 hour wait for a shower!

✅ Verified Review | Worst possible ground service I have experienced. The staff were rude and not aware of the many visa policy changes and insists on being right though proven otherwise through official government channels. And flights not on time.

✅ Verified Review | Houston to Dammam via Istanbul. Turkish Airlines would be passable flying as a student at ultra-economy prices, but its business class is quite poor in comparison to some of the Gulf airlines. Staff were not overly interested in client service and spoke little English. There were long lines for everyone including those who had paid for business class. Overseas seats are not private and small. The land facilities were crowded, disorganized, and fairly dirty. A very low-end business class with fairly poor treatment.