Turkish Airlines

✅ Trip Verified | Amsterdam to Tehran via Istanbul. The first flight was with delay, we had a connecting flight but because of delay we missed the second flight and they weren't responding about that. The staff service was awful it was really a bad trip. We paid twice for our booked flight.

✅ Trip Verified | Atlanta to Doha via Istanbul. From the moment you step on they greet you nicely but once you take off it's all downhill with customer service. I would never wish that experience on my enemy. The flight attendants were grumpy and English is a little unrecognizable. Luckily I had my handy app on my iPhone X downloaded two weeks prior to my trip. As I knew I was going to have a 9 hr layover both ways. So I was able to learn a little Turkish. The meals were ok. The entertainment was good. The leg room was horrible!

✅ Trip Verified | Took advantage of promotional fares on Turkish Airlines’ new route (when I booked) from Istanbul to Phuket. When I arrived in Phuket on the outbound sector, I asked Thai Airways whether on my return I could book a flight with them to Phuket and through check my luggage onto Turkish Airlines, both being Star Alliance. He checked on a list and said I could as Thai have an agreement with Turkish. However, when I got to Bangkok to fly to Phuket and on to Istanbul, Thai said no I couldn’t through check in. Where the agreement failed I have no idea. So had to sit with my luggage for hours waiting for Turkish check-in to open. After check-in, Business Class passengers were personally escorted through Immigration and Security checks and into a lounge. Not the best lounge in the world but quiet and with light snacks available. Offer of shoulder massage was tempting but I just wanted to close my eyes for an hour. At boarding time we were escorted to the gate and given immediate boarding. Before take-off given menus and was asked to complete my breakfast choices. After take-off breakfast was served. I had ordered scrambled eggs but when they reached me in row Four, they said they had all gone. They offered an omelette or waffles; the latter not being on the menu. After breakfast I made up my bed and slept for hours. We had been asked for our lunch selection from the menu. Cabin was crowded - must have been full or close to it. During the night I went to the toilet. The flight deck door was wide open and it looked crowded in there too with some crew standing. In the morning they started the lunch service. In front of me I heard a lady complain and say “But I ordered it.” When they reached me they said they didn’t have the steak I had asked for. I could have the other menu options or a beef stew option which also was not in the menu. I guess the lady had also been disappointed about steak. Landed about 30 minutes early and taken by bus to the terminal - special bus for Business Class passengers. After customs I went to the arrival lounge but it was closed. In fact I have often found it closed recently. Overall, very good flight. On time. But seems you need to sit in the first couple of rows to be sure of meal choice when flight is full, as they only serve from the front in Business Class.

✅ Trip Verified | My daughter and I checked in early for flight TK150, we then proceeded to the gate 204 as indicated on the boarding pass as well as on the boarding/information screen. We waited till boarding time and proceeded to board when gate was open. No announcement was made of gate changes. My daughter passed through the gate (204) and was about to board the plane when I was withheld due to the boarding gate having been changed. The fact that my daughter was let through to the plane shows a lack of security by the ground crew at the gate, which is not acceptable. Then we were informed to proceed to gate 306. At gate 306, we were instructed to proceed to gate 315 but the plane left by then. We complained to customer service and were asked to purchase another ticket!

✅ Trip Verified | Houston to Istanbul. The service, the flight, the food and flight attendants were all excellent. But there was some sort of air-freshener sprayed into the air in the cabin that irritated our eyes. The bag of slippers, tooth brush were very thoughtful and were used.

✅ Trip Verified | Excellent service throughout this 11 hour flight from Atlanta to Istanbul. Everything was great in economy class. IFE excellent, food service, frequency and choices exceeded expectations. Cabin crew attentive and went out of their way to deliver excellent customer service. I'm so glad I flew with Turkish Airlines.

✅ Verified Review | Istanbul to Ho Chi Minh City. Exceptional crew and great meals and drinks service provided on this 10hr flight. Lounge before flight was a disappointment as late departure (02:40) meant no fresh food or snacks were available but otherwise ok. TK offers great value business class fares with an excellent product offered for the price. Staff on board exceeded all expectations on this sector.

✅ Verified Review | Jakarta to Istanbul. TK 57 left Jakarta airport earlier than schedule. The service level was similar when we returned back home on TK56. On both flights, cabin and toilets were clean and staff were nice. Food was in big portion and we are pleased to have it. Inflight amenities were sufficient. During this flight we did not get ice cream like Asian airlines. My other inputs are that menu for flights from Istanbul. Please serve any other menu from elsewhere. We had enough Turkish meal during our long visit in Turkey and please train your staff to speak better English. Yes they are nice and polite and speak English but just a little effort to speak better and I am sure Turkish airlines can do it.

✅ Verified Review | Istanbul to New York with Turkish Airlines. Check-in was relatively painless considering it was at a very early hour of the morning. Prior to boarding, used the lounge which was operating at a lower pace than usual and the food choices were not as plentiful as they are during regular hours. Boarding was by zones but it was a total disappointment when I found out we were being bussed to the plane which made the use of zones completely redundant. On board, the aircraft looked newish with 2x2x2 configuration in business class. The FA's were pleasant, friendly and professional in the conduct of their duties although they did not intervene when the passenger behind me stood up while the aircraft was taxiing. We were served breakfast then lunch prior to landing but the service was a tad on the slow side. I completed 8 return journeys across the Atlantic with Turkish in the last 12 months and their menu and wine selection have been the same each time and I believe a change is long overdue. The wifi worked well and the IFE had a decent selection although it could have used more recent movie releases. Flight departed and arrived on time and was a good experience overall.

✅ Verified Review | London - Istanbul - Mashad in August and returned in September in economy. Three of us took the flights, planes were dated but they were clean and entertainment provided on board. Due to code sharing their flights were full to the limit. Lunch and dinner very good, however we did not like the breakfast. Mashhad to Istanbul delayed and as a result of this and due to very unhelpful airport staff (not Turkish Airlines) we missed our connecting flight and had to board the next flight, arriving in London 5 hours later than originally planned. Our bags delayed by about 5 days. All this to the side, Turkish Airlines processed our claim within 7 days, I had to only send a single email and full compensation was paid. Cabin crew were fantastic and ready to help. What I am most impressed with is their claim department that processed our claim very fast and paid full compensation. Well done to them and cabin crews.